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PKW��[����Controller/Api.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Site\Controller;
use Exception;
use Joomla\CMS\Language\Text;
use OSSolution\HelpdeskPro\Site\Helper\Helper as HelpdeskproHelper;
defined('_JEXEC') or die;
class Api extends \OSL\Controller\Controller
{
/**
* Add ticket
*
* @throws Exception
*/
public function add()
{
$this->validateAPIRequest();
$errors = $this->validateTicketData($this->input);
if (count($errors))
{
$success = false;
$responseData = $errors;
}
else
{
// Make sure id is not provided on a add request
$this->input->remove('id');
/* @var \OSSolution\HelpdeskPro\Admin\Model\Ticket $model */
$model = $this->getModel('Ticket',
['ignore_request' => true]);
$model->store($this->input);
$success = true;
$responseData['id'] =
$this->input->getInt('id');
}
$this->sendResponse($success, $responseData);
}
/**
* Validate data which is passed to add new ticket
*
* @param \OSL\Input\Input $input
*
* @return array
*/
protected function validateTicketData($input)
{
$data = $input->getData();
$errors = [];
if (empty($data['user_id']) &&
empty($data['username']))
{
// If user id is not provided, name and email must be passed
if (empty($data['name']))
{
$errors[] = Text::_('You need to provide Name of user for this
ticket');
}
if (empty($data['email']))
{
$errors[] = Text::_('You need to provide email of user for this
ticket');
}
}
else
{
$db = $this->container->db;
// Validate and make user exists
if (!empty($data['user_id']))
{
$userId = (int) $data['user_id'];
$query = $db->getQuery(true)
->select('COUNT(*)')
->from('#__users')
->where('id = ' . $userId);
$db->setQuery($query);
if (!$db->loadResult())
{
$errors[] = Text::sprintf('There is no user with ID %s in the
system', $userId);
}
}
else
{
$username = $data['username'];
$query = $db->getQuery(true)
->select('id')
->from('#__users')
->where('username = ' . $db->quote($username));
$db->setQuery($query);
$userId = (int) $db->loadResult();
$data['user_id'] = $userId;
if (!$userId)
{
$errors[] = Text::sprintf('There is no user with username %s in
the system', $username);
}
}
}
if (empty(trim($data['subject'])))
{
$errors[] = Text::_('Please provide subject for the ticket');
}
if (empty(trim($data['message'])))
{
$errors[] = Text::_('Please provide message for the ticket');
}
// Validate Category ID
if (empty($data['category_id']))
{
$errors[] = Text::_('Please provide Category ID for the
ticket');
}
return $errors;
}
/**
* Basic API validation, should be called before each request
*
* @throws \Exception
*/
protected function validateAPIRequest()
{
$config = HelpdeskproHelper::getConfig();
// Check and make sure API is enabled
if (!$config->enable_api)
{
throw new \Exception(Text::_('API is not enabled on this
site'));
}
// Check API Key
$apiKey = $this->input->getString('api_key');
if ($apiKey !== $config->api_key)
{
throw new Exception(sprintf('The provided API Key %s is
invalid', $apiKey));
}
}
/**
* Send json response to the API call
*
* @param bool $success
* @param array $data
*/
protected function sendResponse($success, $data)
{
$response['success'] = $success;
if ($success)
{
$response['data'] = $data;
}
else
{
$response['errors'] = $data;
}
echo json_encode($response);
$this->app->close();
}
}PKW��[c��� � Controller/Controller.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Site\Controller;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Uri\Uri;
use OSSolution\HelpdeskPro\Site\Helper\Helper as HelpdeskproHelper;
defined('_JEXEC') or die;
class Controller extends \OSL\Controller\Controller
{
/**
* Display information
*
*/
public function display($cachable = false, array $urlparams = [])
{
$document = $this->container->document;
$config = HelpdeskproHelper::getConfig();
$rootUri = Uri::root(true);
// Load part of twitter bootstrap
if ($config->load_twttier_bootstrap_framework_in_frontend)
{
$document->addStyleSheet($rootUri .
'/media/com_helpdeskpro/assets/bootstrap/css/bootstrap.css');
}
$document->addStyleSheet($rootUri .
'/media/com_helpdeskpro/assets/css/style.css');
$document->addStyleSheet($rootUri .
'/media/com_helpdeskpro/assets/css/common.css');
$document->addStyleSheet($rootUri .
'/media/com_helpdeskpro/assets/dropzone/basic.min.css');
$document->addStyleSheet($rootUri .
'/media/com_helpdeskpro/assets/dropzone/dropzone.min.css');
$customCssFile = JPATH_ROOT .
'/media/com_helpdeskpro/assets/css/custom.css';
if (file_exists($customCssFile) && filesize($customCssFile))
{
$document->addStyleSheet($rootUri .
'/media/com_helpdeskpro/assets/css/custom.css');
}
$viewName = $this->input->get('view',
$this->container->defaultView);
if (in_array(strtolower($viewName), ['ticket',
'tickets']))
{
// Load bootstrap-framework
HTMLHelper::_('bootstrap.framework');
// Helpdesk Pro javascript lib
HTMLHelper::_('script',
'media/com_helpdeskpro/assets/js/helpdeskpro.min.js', false,
false);
// Dropzone JS
HTMLHelper::_('script',
'media/com_helpdeskpro/assets/dropzone/dropzone.min.js', false,
false);
}
parent::display($cachable, $urlparams);
}
/**
* @throws \Exception
*/
public function get_reply()
{
@header('Content-Type: text/html; charset=utf-8');
$replyId = $this->input->getInt('reply_id', 0);
$db = $this->container->db;
$query = $db->getQuery(true);
$query->select('message')
->from('#__helpdeskpro_replies')
->where('id = ' . $replyId);
$db->setQuery($query);
echo $db->loadResult();
$this->container->app->close();
}
}PKW��[�d(�((helpdeskpro.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
// no direct access
defined('_JEXEC') or die;
//echo '<pre>';
////var_dump(JFactory::getApplication()->input->get('task'));
//var_dump(JFactory::getApplication()->input);
//echo '</pre>';
//exit();
// Bootstrap the component
require_once JPATH_ADMINISTRATOR .
'/components/com_helpdeskpro/init.php';
// Get component config data
$config = require JPATH_ADMINISTRATOR .
'/components/com_helpdeskpro/config.php';
// Creating component container
$container =
OSL\Container\Container::getInstance('com_helpdeskpro',
$config);
// Create controller, execute the request and redirect to the requested
page if it is set
$controller = OSL\Controller\Controller::getInstance($container);
//echo '<pre>';
//var_dump($controller);
//echo '</pre>';
//exit();
$controller->execute()
->redirect();
PKW��[q� Helper/bootstrap.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
use Joomla\CMS\Factory;
class HelpdeskProHelperBootstrap
{
/**
* Bootstrap Helper instance
*
* @var PMFormHelperBootstrap
*/
protected static $instance;
/**
* Twitter bootstrap version, default 2
* @var string
*/
protected $bootstrapVersion;
/**
* UI component
*
* @var MPFUiInterface
*/
protected $ui;
/**
* The class mapping to map between twitter bootstrap 2 and twitter
bootstrap 3
* @var string
*/
protected static $classMaps;
/**
* Get bootstrap helper object
*
* @return PMFormHelperBootstrap
*/
public static function getInstance()
{
if (self::$instance === null)
{
$config = HelpdeskproHelper::getConfig();
if (Factory::getApplication()->isClient('administrator')
&& version_compare(JVERSION, '3.9.99',
'<'))
{
self::$instance = new self('2');
}
else
{
self::$instance = new self($config->twitter_bootstrap_version);
}
}
return static::$instance;
}
/**
* Constructor, initialize the classmaps array
*
* @param string $ui
* @param array $classMaps
*
* @throws Exception
*/
public function __construct($ui, $classMaps = [])
{
if (empty($ui))
{
$ui = 2;
}
switch ($ui)
{
case 2:
case 3:
case 4:
case 5:
$uiClass = 'HDPUiBootstrap' . $ui;
break;
default:
$uiClass = 'HDPUi' . ucfirst($ui);
break;
}
$this->bootstrapVersion = $ui;
if (!class_exists($uiClass))
{
throw new Exception(sprintf('UI class %s not found',
$uiClass));
}
$this->ui = new $uiClass($classMaps);
}
/**
* Get the mapping of a given class
*
* @param string $class The input class
*
* @return string The mapped class
*/
public function getClassMapping($class)
{
return $this->ui->getClassMapping($class);
}
/**
* Get twitter bootstrap version
*
* @return int|string
*/
public function getBootstrapVersion()
{
return $this->bootstrapVersion;
}
/**
* Method to get input with prepend add-on
*
* @param string $input
* @param string $addOn
*
* @return string
*/
public function getPrependAddon($input, $addOn)
{
return $this->ui->getPrependAddon($input, $addOn);
}
/**
* Method to get input with append add-on
*
* @param string $input
* @param string $addOn
*
* @return string
*/
public function getAppendAddon($input, $addOn)
{
return $this->ui->getAppendAddon($input, $addOn);
}
/**
* Get framework own css class
*
* @param string $class
* @param int $behavior
*
* @return string
*/
public function getFrameworkClass($class, $behavior = 0)
{
return $this->ui->getFrameworkClass($class, $behavior);
}
}PKW��[��Q��Helper/Database.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Site\Helper;
use OSL\Container\Container;
use OSL\Utils\Database as DatabaseUtils;
defined('_JEXEC') or die;
class Database
{
/**
* Get all published categories
*
* @param string $order
* @param array $filters
* @param string $fieldSuffix
* @param int $categoryType
*
* @return array
*/
public static function getAllCategories($order = 'title',
$filters = array(), $fieldSuffix = '', $categoryType = 1)
{
$db = Container::getInstance('com_helpdeskpro')->db;
$query = $db->getQuery(true);
$query->select('id, parent_id, managers')
->select($db->quoteName('title' . $fieldSuffix,
'title'))
->from('#__helpdeskpro_categories')
->where('published=1')
->where('category_type IN (0, ' . $categoryType .
')')
->order($order);
foreach ($filters as $filter)
{
$query->where($filter);
}
$db->setQuery($query);
return $db->loadObjectList();
}
/**
* Get all published statuses
*
* @param string $order
* @param string $fieldSuffix
*
* @return array
*/
public static function getAllStatuses($order = 'ordering',
$fieldSuffix = '')
{
$db = Container::getInstance('com_helpdeskpro')->db;
$query = $db->getQuery(true);
$query->select('id, title')
->from('#__helpdeskpro_statuses')
->where('published=1')
->order($order);
if ($fieldSuffix)
{
DatabaseUtils::getMultilingualFields($query, array('title'),
$fieldSuffix);
}
$db->setQuery($query);
return $db->loadObjectList();
}
/**
* Get all published priorities
*
* @param string $order
* @param string $fieldSuffix
*
* @return array
*/
public static function getAllPriorities($order = 'ordering',
$fieldSuffix = '')
{
$db = Container::getInstance('com_helpdeskpro')->db;
$query = $db->getQuery(true);
$query->select('id, title')
->from('#__helpdeskpro_priorities')
->where('published=1')
->order($order);
if ($fieldSuffix)
{
DatabaseUtils::getMultilingualFields($query, array('title'),
$fieldSuffix);
}
$db->setQuery($query);
return $db->loadObjectList();
}
/**
* Get all published labels
*
* @param string $order
*
* @return array
*/
public static function getAllLabels($order = 'title')
{
$db = Container::getInstance('com_helpdeskpro')->db;
$query = $db->getQuery(true);
$query->select('id, title')
->from('#__helpdeskpro_labels')
->where('published=1')
->order($order);
$db->setQuery($query);
return $db->loadObjectList();
}
/**
* Get all published labels
*
* @param int $staffGroupId
*
* @return array
*/
public static function getAllStaffs($staffGroupId)
{
$db =
Container::getInstance('com_helpdeskpro')->db;
$query = $db->getQuery(true);
$config = Helper::getConfig();
$displayField = $config->get('staff_display_field',
'username') ?: 'username';
$query->select("a.id, a.username, a.name, a.email")
->from("#__users AS a")
->innerJoin("#__user_usergroup_map AS b ON a.id =
b.user_id")
->where("group_id=" . (int) $staffGroupId)
->order($displayField);
$db->setQuery($query);
return $db->loadObjectList();
}
/**
* Get all custom fields which will be displayed in list view
*
* @param string $fieldSuffix
*
* @return array
*/
public static function getFieldsOnListView($fieldSuffix = null)
{
$db = Container::getInstance('com_helpdeskpro')->db;
$query = $db->getQuery(true);
$query->select('*')
->from('#__helpdeskpro_fields')
->where('show_in_list_view=1')
->where('published=1')
->order('ordering');
if ($fieldSuffix)
{
DatabaseUtils::getMultilingualFields($query, array('title',
'description', 'values', 'default_values'),
$fieldSuffix);
}
$db->setQuery($query);
return $db->loadObjectList();
}
}PKW��[×J�ѼѼHelper/Helper.phpnu�[���<?php
/**
* @version 3.5.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2019 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Site\Helper;
use Joomla\CMS\Component\ComponentHelper;
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Multilanguage;
use Joomla\CMS\Mail\MailHelper;
use Joomla\CMS\Router\Route;
use Joomla\CMS\Uri\Uri;
use Joomla\CMS\User\UserHelper;
use OSL\Utils\Database as DatabaseUtils;
use OSSolution\HelpdeskPro\Site\Helper\Route as RouteHelper;
defined('_JEXEC') or die;
class Helper
{
/**
* Get current installed version of Helpdesk Pro
*
* @return string
*/
public static function getInstalledVersion()
{
return '4.1.0';
}
/**
* Helper method to check if the extension is running on Joomla 4
*
* @return bool
*/
public static function isJoomla4()
{
return version_compare(JVERSION, '4.0.0-dev', 'ge');
}
/**
* Get configuration data and store in config object
*
* @return \OSL\Config\Config
*/
public static function getConfig()
{
static $config;
if (!$config)
{
$db = Factory::getDbo();
$query = $db->getQuery(true);
$query->select('*')->from('#__helpdeskpro_configs');
$db->setQuery($query);
$rows = $db->loadObjectList();
$data = [];
foreach ($rows as $row)
{
$data[$row->config_key] = $row->config_value;
}
$config = new \OSL\Config\Config($data);
}
return $config;
}
/**
* Get the email messages used for sending emails
*
* @return \OSL\Config\Config
*/
public static function getEmailMessages()
{
static $message;
if (!$message)
{
$db = Factory::getDbo();
$query = $db->getQuery(true);
$query->select('*')->from('#__helpdeskpro_emails');
$db->setQuery($query);
$rows = $db->loadObjectList();
$data = [];
foreach ($rows as $row)
{
$data[$row->email_key] = $row->email_message;
}
$message = new \OSL\Config\Config($data);
}
return $message;
}
/**
* Get all custom fields assigned to certain category
*
* @param int $categoryId
* @param array $filters
*
* @return mixed
*/
public static function getFields($categoryId, $filters = [])
{
$db = Factory::getDbo();
$query = $db->getQuery(true);
$query->select('id, name, fieldtype, title')
->from('#__helpdeskpro_fields')
->where('(category_id = -1 OR id IN (SELECT field_id FROM
#__helpdeskpro_field_categories WHERE category_id=' . (int)
$categoryId . '))')
->where('published = 1');
foreach ($filters as $filter)
{
$query->where($filter);
}
$db->setQuery($query);
return $db->loadObjectList();
}
/**
* Get all custom fields
*
* @return array
*/
public static function getAllFields()
{
$db = Factory::getDbo();
$query = $db->getQuery(true);
$query->select('*, extra AS extra_attributes, 0 AS max_length,
"" AS place_holder')
->from('#__helpdeskpro_fields')
->where('published = 1')
->order('ordering');
if ($fieldSuffix = Helper::getFieldSuffix())
{
\OSL\Utils\Database::getMultilingualFields($query, ['title',
'description', 'values', 'default_values'],
$fieldSuffix);
}
$db->setQuery($query);
return $db->loadObjectList();
}
/**
* Get the association array contains the relationship between field and
categories
*
* @return array
*/
public static function getFieldCategoryRelation()
{
$db = Factory::getDbo();
$query = $db->getQuery(true);
$query->select('id')
->from('#__helpdeskpro_fields')
->where('published = 1')
->where('category_id = -1');
$db->setQuery($query);
$relation[0] = $db->loadColumn();
$query->clear()
->select('*')
->from('#__helpdeskpro_field_categories');
$db->setQuery($query);
$fieldCategories = $db->loadObjectList();
foreach ($fieldCategories as $fieldCategory)
{
$relation[$fieldCategory->category_id][] =
$fieldCategory->field_id;
}
return $relation;
}
/**
* Get specify config value
*
* @param string $key
*
* @return string
*/
public static function getConfigValue($key)
{
$config = static::getConfig();
return $config->get($key);
}
/**
* Get Itemid of Helpdesk Pro componnent
*
* @return int
*/
public static function getItemid()
{
$db = Factory::getDbo();
$user = Factory::getUser();
$query = $db->getQuery(true);
$query->select('id')
->from('#__menu AS a')
->where('a.link LIKE
"%index.php?option=com_helpdeskpro&view=tickets%"')
->where('a.published=1')
->where('a.access IN (' . implode(',',
$user->getAuthorisedViewLevels()) . ')');
if (Multilanguage::isEnabled())
{
$query->where('a.language IN (' .
$db->quote(Factory::getLanguage()->getTag()) . ',' .
$db->Quote('*') . ')');
}
$query->order('a.access');
$db->setQuery($query);
$itemId = $db->loadResult();
if (!$itemId)
{
$Itemid =
Factory::getApplication()->input->getInt('Itemid');
if ($Itemid == 1)
{
$itemId = 999999;
}
else
{
$itemId = $Itemid;
}
}
return $itemId;
}
/**
* Get field suffix used in sql query
*
* @param string $activeLanguage
*
* @return string
*/
public static function getFieldSuffix($activeLanguage = null)
{
$prefix = '';
if (Multilanguage::isEnabled())
{
if (!$activeLanguage)
{
$activeLanguage = Factory::getLanguage()->getTag();
}
if ($activeLanguage != self::getDefaultLanguage())
{
$db = Factory::getDbo();
$query = $db->getQuery(true);
$query->select('`sef`')
->from('#__languages')
->where('lang_code = ' . $db->quote($activeLanguage))
->where('published = 1');
$db->setQuery($query);
$sef = $db->loadResult();
if ($sef)
{
$prefix = '_' . $sef;
}
}
}
return $prefix;
}
/**
* load editable
*/
public static function loadEditable($loadJs = true)
{
$document = Factory::getDocument();
$rootUri = Uri::root(true);
$config = static::getConfig();
if ($config->twitter_bootstrap_version === '4' &&
Factory::getApplication()->isClient('site'))
{
return;
}
if ($config->twitter_bootstrap_version == '3' &&
Factory::getApplication()->isClient('site'))
{
$editable = 'bs3editable';
}
else
{
$editable = 'editable';
}
$document->addStyleSheet($rootUri .
'/media/com_helpdeskpro/assets/js/' . $editable .
'/css/bootstrap-editable.css');
if ($loadJs)
{
$document->addScript($rootUri .
'/media/com_helpdeskpro/assets/js/' . $editable .
'/js/bootstrap-editable.min.js');
}
}
/**
* Load highlighter script so that the code will be highlighted
*/
public static function loadHighlighter()
{
$config = self::getConfig();
$supportedLanguages = explode(',',
$config->programming_languages);
$syntaxPath = Uri::root(true) .
'/media/com_helpdeskpro/assets/js/syntaxhighlighter3/';
$document = Factory::getDocument();
$document->addScript($syntaxPath . 'scripts/shCore.js');
$languages = [
'AS3',
'Bash',
'Cpp',
'CSharp',
'Css',
'Delphi',
'Diff',
'Groovy',
'Java',
'JavaFX',
'JScript',
'Perl',
'Php',
'Plain',
'PowerShell',
'Python',
'Ruby',
'Scala',
'Sql',
'Vb',
'Xml'];
foreach ($languages as $language)
{
if (in_array($language, $supportedLanguages))
{
$document->addScript($syntaxPath . 'scripts/shBrush' .
$language . '.js');
}
}
$theme = 'Default';
$document->addStyleSheet($syntaxPath . 'styles/shCore' .
$theme . '.css');
$document->addStyleSheet($syntaxPath . 'styles/shTheme' .
$theme . '.css');
$document->addScriptDeclaration('
SyntaxHighlighter.all();
');
}
/**
*
*
* @return string
*/
public static function validateEngine()
{
$dateNow = HTMLHelper::_('date', Factory::getDate(),
'Y/m/d');
$validClass = [
"",
"validate[custom[integer]]",
"validate[custom[number]]",
"validate[custom[email]]",
"validate[custom[url]]",
"validate[custom[phone]]",
"validate[custom[date],past[$dateNow]]",
"validate[custom[ipv4]]",
"validate[minSize[6]]",
"validate[maxSize[12]]",
"validate[custom[integer],min[-5]]",
"validate[custom[integer],max[50]]"];
return json_encode($validClass);
}
/**
*
* Get role of the given user
*
* @param $userId
*
* @return mixed
*/
public static function getUserRole($userId = 0)
{
static $roles = [];
if (!$userId)
{
$userId = Factory::getUser()->id;
}
if (!isset($roles[$userId]))
{
$role = 'user';
if ($userId)
{
$user = Factory::getUser($userId);
if ($user->authorise('core.admin',
'com_helpdeskpro'))
{
$role = 'admin';
}
else
{
$manageCategoryIds =
Helper::getTicketCategoryIds($user->username);
if (count($manageCategoryIds) >= 1 && $manageCategoryIds[0]
!= 0)
{
$role = 'manager';
}
else
{
$config = self::getConfig();
if ($config->staff_group_id)
{
$staffs = Database::getAllStaffs($config->staff_group_id);
foreach ($staffs as $staff)
{
if ($staff->id == $userId)
{
$role = 'staff';
break;
}
}
}
}
}
}
$roles[$userId] = $role;
}
return $roles[$userId];
}
/**
* Get list of current online users
*
* @return array
*/
public static function getOnlineUsers()
{
$db = Factory::getDbo();
$query = $db->getQuery(true);
$query->select('DISTINCT u.id');
$query->from('#__session AS s');
$query->innerJoin('#__users AS u ON s.userid = u.id');
$query->where('s.guest = 0');
$db->setQuery($query);
return $db->loadColumn();
}
/**
* Load language from main component
*
*/
public static function loadLanguage()
{
static $loaded;
if (!$loaded)
{
$lang = Factory::getLanguage();
$tag = $lang->getTag();
if (!$tag)
{
$tag = 'en-GB';
}
$lang->load('com_helpdeskpro', JPATH_ROOT, $tag);
$loaded = true;
}
}
/**
* Display copy right information
*
*/
public static function displayCopyRight()
{
echo '<div class="copyright clearfix row-fluid"
style="text-align:center;margin-top: 5px;"><a
href="http://joomdonation.com/components/helpdesk-pro.html"
target="_blank"><strong>Helpdesk
Pro</strong></a> version ' . self::getInstalledVersion() .
', Copyright (C) 2012 - ' . date('Y') . ' <a
href="http://joomdonation.com"
target="_blank"><strong>Ossolution
Team</strong></a></div>';
}
/**
* Get ticket categories managed by the given user
*
* @param string $username
*
* @return array
*/
public static function getTicketCategoryIds($username)
{
static $categories = [];
if (!isset($categories[$username]))
{
$db = Factory::getDbo();
$query = $db->getQuery(true);
$query->select('id')
->from('#__helpdeskpro_categories')
->where("managers='$username' OR managers LIKE
'$username,%' OR managers LIKE '%,$username,%' OR
managers LIKE '%,$username'");
$db->setQuery($query);
$categoryIds = $db->loadColumn();
if (!count($categoryIds))
{
$categoryIds = [0];
}
$categories[$username] = $categoryIds;
}
return $categories[$username];
}
/**
* Method to check to see whether the user can edit the comment
*
* @param \JUser $user
* @param int $id
*
* @return bool
*/
public static function canUpdateComment($user, $id)
{
if (static::isJoomla4())
{
return false;
}
// User has edit permission in helpdesk pro will be able to edit the
comment
if ($user->authorise('core.edit',
'com_helpdeskpro'))
{
return true;
}
// Owner of the ticket can edit the comment
$db = Factory::getDbo();
$query = $db->getQuery(true);
$query->select('user_id')
->from('#__helpdeskpro_messages')
->where('id = ' . $id);
$db->setQuery($query);
$message = $db->loadObject();
if ($message && $user->id && ($message->user_id ==
$user->id) && $user->authorise('core.editown',
'com_helpdeskpro'))
{
return true;
}
// Otherwise, he could not edit the comment
return false;
}
/**
* Helper methd to check to see whether the user can edit the comment
*
* @param \JUser $user
* @param $id
*
* @return bool
*/
public static function canDeleteComment($user, $id)
{
// User has edit permission in helpdesk pro will be able to edit the
comment
if ($user->authorise('core.delete',
'com_helpdeskpro'))
{
return true;
}
// Owner of the ticket can edit the comment
$db = Factory::getDbo();
$query = $db->getQuery(true);
$query->select('user_id')
->from('#__helpdeskpro_messages')
->where('id = ' . $id);
$db->setQuery($query);
$message = $db->loadObject();
if ($message && $user->id && ($message->user_id ==
$user->id))
{
return true;
}
// Otherwise, he could not edit the comment
return false;
}
/**
* Check ticket access
*
* @param \Ossolution\HelpdeskPro\Admin\Table\Ticket $item
*
* @return bool
*/
public static function checkTicketAccess($item)
{
$user = Factory::getUser();
$config = Helper::getConfig();
if (!$item->id)
{
return false;
}
if ($item->is_ticket_code &&
$config->allow_public_user_submit_ticket)
{
return true;
}
if (!$user->id)
{
return false;
}
if ($user->id == $item->user_id || $user->email ==
$item->email)
{
return true;
}
if ($user->id == $item->staff_id)
{
return true;
}
if ($user->authorise('core.admin',
'com_helpdeskpro'))
{
return true;
}
$managedCategoryIds =
Helper::getTicketCategoryIds($user->get('username'));
if (in_array($item->category_id, $managedCategoryIds))
{
return true;
}
return false;
}
/**
* Get CB avatar of the given user to display on the ticket
*
* @param int $userId
*
* @return string relative path to the avatar
*/
public static function getCBAvatar($userId)
{
static $avatars;
if (!isset($avatars[$userId]))
{
$db = Factory::getDbo();
$query = $db->getQuery(true);
$query->select('avatar')
->from('#__comprofiler')
->where('user_id=' . $userId . ' AND
avatarapproved=1');
$db->setQuery($query);
$avatar = $db->loadResult();
if (!$avatar)
$avatar = '';
$avatars[$userId] = $avatar;
}
return $avatars[$userId];
}
/**
* This function is used to check to see whether we need to update the
database to support multilingual or not
*
* @return boolean
*/
public static function isSyncronized()
{
$db = Factory::getDbo();
$fields =
$db->getTableColumns('#__helpdeskpro_categories');
$fields = array_keys($fields);
$extraLanguages = self::getLanguages(self::getDefaultLanguage());
if (count($extraLanguages))
{
foreach ($extraLanguages as $extraLanguage)
{
$prefix = $extraLanguage->sef;
if (!in_array('title_' . $prefix, $fields))
{
return false;
}
}
}
return true;
}
/**
* Syncronize Helpdesk Pro database to support multilingual
*/
public static function setupMultilingual()
{
$db = Factory::getDbo();
$languages = self::getLanguages();
if (count($languages))
{
foreach ($languages as $language)
{
#Process for #__helpdeskpro_categories table
$prefix = $language->sef;
$fields =
array_keys($db->getTableColumns('#__helpdeskpro_categories'));
if (!in_array('title_' . $prefix, $fields))
{
$fieldName = 'title_' . $prefix;
$sql = "ALTER TABLE `#__helpdeskpro_categories` ADD
`$fieldName` VARCHAR( 255 );";
$db->setQuery($sql);
$db->execute();
$fieldName = 'description_' . $prefix;
$sql = "ALTER TABLE `#__helpdeskpro_categories` ADD
`$fieldName` TEXT NULL;";
$db->setQuery($sql);
$db->execute();
}
if (!in_array('alias_' . $prefix, $fields))
{
$fieldName = 'alias_' . $prefix;
$sql = "ALTER TABLE `#__helpdeskpro_categories` ADD
`$fieldName` VARCHAR( 255 );";
$db->setQuery($sql);
$db->execute();
}
#Process for #__helpdeskpro_statuses table
$fields =
array_keys($db->getTableColumns('#__helpdeskpro_statuses'));
if (!in_array('title_' . $prefix, $fields))
{
$fieldName = 'title_' . $prefix;
$sql = "ALTER TABLE `#__helpdeskpro_statuses` ADD
`$fieldName` VARCHAR( 255 );";
$db->setQuery($sql);
$db->execute();
}
#Process for #__helpdeskpro_priorities table
$fields =
array_keys($db->getTableColumns('#__helpdeskpro_priorities'));
if (!in_array('title_' . $prefix, $fields))
{
$fieldName = 'title_' . $prefix;
$sql = "ALTER TABLE `#__helpdeskpro_priorities` ADD
`$fieldName` VARCHAR( 255 );";
$db->setQuery($sql);
$db->execute();
}
#Process for #__helpdeskpro_fields table
$fields =
array_keys($db->getTableColumns('#__helpdeskpro_fields'));
if (!in_array('title_' . $prefix, $fields))
{
$fieldName = 'title_' . $prefix;
$sql = "ALTER TABLE `#__helpdeskpro_fields` ADD
`$fieldName` VARCHAR( 255 );";
$db->setQuery($sql);
$db->execute();
$fieldName = 'description_' . $prefix;
$sql = "ALTER TABLE `#__helpdeskpro_fields` ADD
`$fieldName` TEXT NULL;";
$db->setQuery($sql);
$db->execute();
$fieldName = 'values_' . $prefix;
$sql = "ALTER TABLE `#__helpdeskpro_fields` ADD
`$fieldName` TEXT NULL;";
$db->setQuery($sql);
$db->execute();
$fieldName = 'default_values_' . $prefix;
$sql = "ALTER TABLE `#__helpdeskpro_fields` ADD
`$fieldName` TEXT NULL;";
$db->setQuery($sql);
$db->execute();
}
// Process for #__helpdeskpro_articles tabl
$fields =
array_keys($db->getTableColumns('#__helpdeskpro_articles'));
if (!in_array('title_' . $prefix, $fields))
{
$fieldName = 'title_' . $prefix;
$sql = "ALTER TABLE `#__helpdeskpro_articles` ADD
`$fieldName` VARCHAR( 255 );";
$db->setQuery($sql);
$db->execute();
$fieldName = 'text_' . $prefix;
$sql = "ALTER TABLE `#__helpdeskpro_articles` ADD
`$fieldName` TEXT NULL;";
$db->setQuery($sql);
$db->execute();
}
if (!in_array('alias_' . $prefix, $fields))
{
$fieldName = 'alias_' . $prefix;
$sql = "ALTER TABLE `#__helpdeskpro_articles` ADD
`$fieldName` VARCHAR( 255 );";
$db->setQuery($sql);
$db->execute();
}
}
}
}
/**
* Process BB code for the given message
*
* @param string $message
*
* @return string
*/
public static function processBBCode($message)
{
require_once JPATH_ROOT .
'/administrator/components/com_helpdeskpro/libraries/bbcodeparser.php';
$config = self::getConfig();
if (!$config->use_html_editor)
{
$message = nl2br($message);
}
return \BBCodeParser::parse($message);
}
/**
* Method to add ticket or comment attachments to mailer for sending
emails
*
* @param \JMail $mailer
* @param object $row
*/
protected static function addAttachmentsToMailer($mailer, $row)
{
$originalFileNames = explode('|',
$row->original_filenames);
$attachments = explode('|', $row->attachments);
for ($i = 0, $n = count($attachments); $i < $n; $i++)
{
$attachment = $attachments[$i];
$originalFileName = $originalFileNames[$i];
if (file_exists(JPATH_ROOT .
'/media/com_helpdeskpro/attachments/' . $attachment))
{
$mailer->addAttachment(JPATH_ROOT .
'/media/com_helpdeskpro/attachments/' . $attachment,
$originalFileName);
}
}
}
/**
* Send email to super administrator and user
*
* @param object $row The message object
* @param object $ticket The ticket object
* @param object $config
*/
public static function sendTicketUpdatedEmailToCustomer($row, $ticket,
$config)
{
$user = Factory::getUser();
$mailer = static::getMailer();
$db = Factory::getDbo();
$message = self::getEmailMessages();
$fieldSuffix = self::getFieldSuffix($ticket->language);
$query = $db->getQuery(true)
->select('name')
->from('#__users')
->where('id = ' . (int) $row->user_id);
$db->setQuery($query);
$manageName = $db->loadResult();
$replaces = self::getCommonTicketTags($ticket, $config);
if ($config->use_html_editor)
{
$replaces['ticket_comment'] = $row->message;
}
else
{
$replaces['ticket_comment'] = nl2br($row->message);
}
$replaces['manager_name'] = $manageName;
if ($fieldSuffix &&
$message->{'ticket_updated_user_email_subject' .
$fieldSuffix})
{
$subject = $message->{'ticket_updated_user_email_subject' .
$fieldSuffix};
}
else
{
$subject = $message->ticket_updated_user_email_subject;
}
if ($fieldSuffix &&
strlen(strip_tags($message->{'ticket_updated_user_email_body'
. $fieldSuffix})))
{
$body = $message->{'ticket_updated_user_email_body' .
$fieldSuffix};
}
else
{
$body = $message->ticket_updated_user_email_body;
}
foreach ($replaces as $key => $value)
{
$key = strtoupper($key);
$body = str_replace("[$key]", $value, $body);
$subject = str_replace("[$key]", $value, $subject);
}
if ($config->notify_manager_when_staff_reply &&
($ticket->staff_id == $user->id))
{
// Staff reply to ticket
$emails = static::getTicketNotificationEmails($ticket);
$mailer->addBcc($emails);
}
elseif ($config->notify_other_managers_when_a_manager_reply &&
$ticket->staff_id != $user->id)
{
// Admin or manager reply to a ticket
$emails = static::getTicketNotificationEmails($ticket);
// Exclude email of the current manager from receiving notification
$emails = array_diff($emails, [$user->email]);
if (count($emails))
{
$mailer->addBcc($emails);
}
}
// Add ticket attachments to email if configured
if ($config->send_ticket_attachments_to_email &&
$row->attachments)
{
static::addAttachmentsToMailer($mailer, $row);
}
if ($ticket->user_id)
{
$userEmail = static::getUserEmail($ticket->user_id);
if ($userEmail != $ticket->email)
{
$ticket->email = $userEmail;
$query->clear()
->update('#__helpdeskpro_tickets')
->set('email = ' . $db->quote($userEmail))
->where('user_id = ' . $ticket->user_id);
$db->setQuery($query)
->execute();
}
}
static::send($mailer, [$ticket->email], $subject, $body);
}
/**
* Send email to super administrator and user
*
* @param object $row The message object
* @param object $ticket The ticket object
* @param object $config
*/
public static function sendTicketUpdatedEmailToManagers($row, $ticket,
$config)
{
$mailer = static::getMailer();
$message = self::getEmailMessages();
$fieldSuffix = self::getFieldSuffix($ticket->language);
$replaces = self::getCommonTicketTags($ticket, $config);
if ($config->use_html_editor)
{
$replaces['ticket_comment'] = $row->message;
}
else
{
$replaces['ticket_comment'] = nl2br($row->message);
}
$emails = static::getTicketNotificationEmails($ticket, true);
if ($message->{'ticket_updated_admin_email_subject' .
$fieldSuffix})
{
$subject = $message->{'ticket_updated_admin_email_subject'
. $fieldSuffix};
}
else
{
$subject = $message->ticket_updated_admin_email_subject;
}
if
(strlen(strip_tags($message->{'ticket_updated_admin_email_body'
. $fieldSuffix})))
{
$body = $message->{'ticket_updated_admin_email_body' .
$fieldSuffix};
}
else
{
$body = $message->ticket_updated_admin_email_body;
}
foreach ($replaces as $key => $value)
{
$key = strtoupper($key);
$body = str_replace("[$key]", $value, $body);
$subject = str_replace("[$key]", $value, $subject);
}
// Add ticket attachments to email if configured
if ($config->send_ticket_attachments_to_email &&
$row->attachments)
{
static::addAttachmentsToMailer($mailer, $row);
}
static::send($mailer, $emails, $subject, $body);
}
/**
* Send email to super administrator and user
*
* @param object $row The message object
* @param object $ticket The ticket object
* @param object $config
*/
public static function sendNewTicketNotificationEmails($row, $config)
{
$mailer = static::getMailer();
$message = self::getEmailMessages();
$fieldSuffix = self::getFieldSuffix($row->language);
$replaces = self::getCommonTicketTags($row, $config);
$emails = static::getTicketNotificationEmails($row);
if ($message->{'new_ticket_admin_email_subject' .
$fieldSuffix})
{
$subject = $message->{'new_ticket_admin_email_subject' .
$fieldSuffix};
}
else
{
$subject = $message->new_ticket_admin_email_subject;
}
if
(strlen(strip_tags($message->{'new_ticket_admin_email_body' .
$fieldSuffix})))
{
$body = $message->{'new_ticket_admin_email_body' .
$fieldSuffix};
}
else
{
$body = $message->new_ticket_admin_email_body;
}
foreach ($replaces as $key => $value)
{
$body = str_ireplace("[$key]", $value, $body);
$subject = str_ireplace("[$key]", $value, $subject);
}
// Add ticket attachments to email if configured
if ($config->send_ticket_attachments_to_email &&
$row->attachments)
{
static::addAttachmentsToMailer($mailer, $row);
}
static::send($mailer, $emails, $subject, $body);
$mailer->clearAllRecipients();
$mailer->clearAttachments();
if (!MailHelper::isEmailAddress($row->email))
{
return;
}
//Send email to user
if ($message->{'new_ticket_user_email_subject' .
$fieldSuffix})
{
$subject = $message->{'new_ticket_user_email_subject' .
$fieldSuffix};
}
else
{
$subject = $message->new_ticket_user_email_subject;
}
if
(strlen(strip_tags($message->{'new_ticket_user_email_body' .
$fieldSuffix})))
{
$body = $message->{'new_ticket_user_email_body' .
$fieldSuffix};
}
else
{
$body = $message->new_ticket_user_email_body;
}
foreach ($replaces as $key => $value)
{
$body = str_ireplace("[$key]", $value, $body);
$subject = str_ireplace("[$key]", $value, $subject);
}
if ($row->user_id)
{
$userEmail = static::getUserEmail($row->user_id);
if ($userEmail != $row->email)
{
$row->email = $userEmail;
$db = Factory::getDbo();
$query = $db->getQuery(true)
->update('#__helpdeskpro_tickets')
->set('email = ' . $db->quote($userEmail))
->where('user_id = ' . $row->user_id);
$db->setQuery($query)
->execute();
}
}
static::send($mailer, [$row->email], $subject, $body);
}
/**
* Send Ticket assigned email
*
* @param object $row
* @param object $config
*/
public static function sendTicketAssignedEmails($row, $config)
{
if (!$row->staff_id)
{
return;
}
$mailer = static::getMailer();
$message = self::getEmailMessages();
$fieldSuffix = self::getFieldSuffix($row->language);
$replaces = self::getCommonTicketTags($row, $config);
$replaces['MANAGER_NAME'] = Factory::getUser()->name;
if ($message->{'customer_ticket_assigned_email_subject' .
$fieldSuffix})
{
$subject =
$message->{'customer_ticket_assigned_email_subject' .
$fieldSuffix};
}
else
{
$subject = $message->customer_ticket_assigned_email_subject;
}
if
(strlen(strip_tags($message->{'customer_ticket_assigned_email_body'
. $fieldSuffix})))
{
$body = $message->{'customer_ticket_assigned_email_body' .
$fieldSuffix};
}
else
{
$body = $message->customer_ticket_assigned_email_body;
}
foreach ($replaces as $key => $value)
{
$body = str_ireplace("[$key]", $value, $body);
$subject = str_ireplace("[$key]", $value, $subject);
}
static::send($mailer, [$row->email], $subject, $body);
$mailer->clearAllRecipients();
// Get staff email
$db = Factory::getDbo();
$query = $db->getQuery(true)
->select('email')
->from('#__users')
->where('id = ' . $row->staff_id);
$db->setQuery($query);
$staffEmail = $db->loadResult();
if (!MailHelper::isEmailAddress($staffEmail))
{
return;
}
//Send email to staff
if ($message->{'ticket_assiged_email_subject' .
$fieldSuffix})
{
$subject = $message->{'ticket_assiged_email_subject' .
$fieldSuffix};
}
else
{
$subject = $message->ticket_assiged_email_subject;
}
if (strlen(strip_tags($message->{'ticket_assiged_email_body'
. $fieldSuffix})))
{
$body = $message->{'ticket_assiged_email_body' .
$fieldSuffix};
}
else
{
$body = $message->ticket_assiged_email_body;
}
foreach ($replaces as $key => $value)
{
$body = str_ireplace("[$key]", $value, $body);
$subject = str_ireplace("[$key]", $value, $subject);
}
static::send($mailer, [$staffEmail], $subject, $body);
}
/**
* Send ticket closed email to customer
*
* @param $row
* @param $config
*/
public static function sendTicketClosedEmail($row, $config)
{
$user = Factory::getUser();
$mailer = static::getMailer();
$message = self::getEmailMessages();
$fieldSuffix = self::getFieldSuffix($row->language);
$replaces = self::getCommonTicketTags($row, $config);
// Customer close ticket, sending email to managers
if ($user->id == $row->user_id)
{
if ($message->{'manager_ticket_closed_email_subject' .
$fieldSuffix})
{
$subject =
$message->{'manager_ticket_closed_email_subject' .
$fieldSuffix};
}
else
{
$subject = $message->manager_ticket_closed_email_subject;
}
if
(strlen(strip_tags($message->{'manager_ticket_closed_email_body'
. $fieldSuffix})))
{
$body = $message->{'manager_ticket_closed_email_body' .
$fieldSuffix};
}
else
{
$body = $message->manager_ticket_closed_email_body;
}
foreach ($replaces as $key => $value)
{
$body = str_ireplace("[$key]", $value, $body);
$subject = str_ireplace("[$key]", $value, $subject);
}
// Get all managers + staff email
$emails = static::getTicketNotificationEmails($row, true);
static::send($mailer, $emails, $subject, $body);
return;
}
// Manager or staff closes ticket, send notification email to customer
$replaces['MANAGER_NAME'] = Factory::getUser()->name;
if ($message->{'customer_ticket_closed_email_subject' .
$fieldSuffix})
{
$subject =
$message->{'customer_ticket_closed_email_subject' .
$fieldSuffix};
}
else
{
$subject = $message->customer_ticket_closed_email_subject;
}
if
(strlen(strip_tags($message->{'customer_ticket_closed_email_body'
. $fieldSuffix})))
{
$body = $message->{'customer_ticket_closed_email_body' .
$fieldSuffix};
}
else
{
$body = $message->customer_ticket_closed_email_body;
}
foreach ($replaces as $key => $value)
{
$body = str_ireplace("[$key]", $value, $body);
$subject = str_ireplace("[$key]", $value, $subject);
}
static::send($mailer, [$row->email], $subject, $body);
}
/**
* Send ticket status change email to customer
*
* @param $row
* @param $config
*/
public static function sendTicketStatusChangeEmail($row, $oldStatus,
$newStatus, $config)
{
$user = Factory::getUser();
$mailer = static::getMailer();
$db = Factory::getDbo();
$message = self::getEmailMessages();
$fieldSuffix = self::getFieldSuffix($row->language);
$replaces = self::getCommonTicketTags($row, $config);
$query = $db->getQuery(true)
->select('title')
->from('#__helpdeskpro_statuses')
->where('id = ' . (int) $oldStatus);
if ($fieldSuffix)
{
DatabaseUtils::getMultilingualFields($query, ['title'],
$fieldSuffix);
}
$db->setQuery($query);
$replaces['old_status'] = $db->loadResult();
$query->clear('where')
->where('id = ' . (int) $newStatus);
$db->setQuery($query);
$replaces['new_status'] = $db->loadResult();
// Customer close ticket, sending email to managers
if ($user->id == $row->user_id)
{
if
($message->{'manager_ticket_status_changed_email_subject' .
$fieldSuffix})
{
$subject =
$message->{'manager_ticket_status_changed_email_subject' .
$fieldSuffix};
}
else
{
$subject = $message->manager_ticket_status_changed_email_subject;
}
if
(strlen(strip_tags($message->{'manager_ticket_status_changed_email_body'
. $fieldSuffix})))
{
$body =
$message->{'manager_ticket_status_changed_email_body' .
$fieldSuffix};
}
else
{
$body = $message->manager_ticket_status_changed_email_body;
}
foreach ($replaces as $key => $value)
{
$body = str_ireplace("[$key]", $value, $body);
$subject = str_ireplace("[$key]", $value, $subject);
}
// Get all managers + staff emails
$emails = static::getTicketNotificationEmails($row, true);
static::send($mailer, $emails, $subject, $body);
return;
}
// Manager or staff change ticket status, send notification email to
customer
$replaces['MANAGER_NAME'] = Factory::getUser()->name;
if
($message->{'customer_ticket_status_changed_email_subject' .
$fieldSuffix})
{
$subject =
$message->{'customer_ticket_status_changed_email_subject' .
$fieldSuffix};
}
else
{
$subject = $message->customer_ticket_status_changed_email_subject;
}
if
(strlen(strip_tags($message->{'customer_ticket_status_changed_email_body'
. $fieldSuffix})))
{
$body =
$message->{'customer_ticket_status_changed_email_body' .
$fieldSuffix};
}
else
{
$body = $message->customer_ticket_status_changed_email_body;
}
foreach ($replaces as $key => $value)
{
$body = str_ireplace("[$key]", $value, $body);
$subject = str_ireplace("[$key]", $value, $subject);
}
static::send($mailer, [$row->email], $subject, $body);
}
/**
* Get common tags related to ticket and use it for sending emails
*
* @param \OSSolution\HelpdeskPro\Admin\Table\Ticket $row
* @param \stdClass $config
*
* @return array
*/
public static function getCommonTicketTags($row, $config)
{
$siteUrl = Uri::root();
$fieldSuffix = self::getFieldSuffix($row->language);
$db = Factory::getDbo();
$query = $db->getQuery(true);
$replaces = [];
$replaces['ticket_id'] = $row->id;
$replaces['ticket_subject'] = $row->subject;
$replaces['name'] = $row->name;
$replaces['email'] = $row->email;
if ($row->staff_id)
{
$query->clear()
->select('name')
->from('#__users')
->where('id = ' . (int) $row->staff_id);
$db->setQuery($query);
$replaces['staff_name'] = $db->loadResult();
}
else
{
$replaces['staff_name'] = '';
}
if ($config->use_html_editor)
{
$replaces['ticket_message'] = $row->message;
}
else
{
$replaces['ticket_message'] = nl2br($row->message);
}
$replaces['frontend_link'] = $siteUrl .
RouteHelper::getTicketRoute($row->id);
$replaces['backend_link'] = $siteUrl .
'administrator/index.php?option=com_helpdeskpro&view=ticket&id='
. $row->id;
$replaces['frontend_link_without_login'] = $siteUrl .
RouteHelper::getTicketRoute($row->ticket_code, false);
$query->clear()
->select('id, name, title')
->from('#__helpdeskpro_fields')
->where('published=1')
->where('(category_id = -1 OR id IN (SELECT field_id FROM
#__helpdeskpro_field_categories WHERE category_id=' .
$row->category_id . '))')
->order('ordering');
$db->setQuery($query);
$rowFields = $db->loadObjectList();
$fields = [];
for ($i = 0, $n = count($rowFields); $i < $n; $i++)
{
$rowField = $rowFields[$i];
$fields[$rowField->id] = $rowField->name;
}
$query->clear()
->select('*')
->from('#__helpdeskpro_field_value')
->where('ticket_id = ' . $row->id);
$db->setQuery($query);
$rowValues = $db->loadObjectList();
for ($i = 0, $n = count($rowValues); $i < $n; $i++)
{
$rowValue = $rowValues[$i];
$replaces[$fields[$rowValue->field_id]] = $rowValue->field_value;
}
$query->clear()
->select('name')
->from('#__helpdeskpro_fields');
$db->setQuery($query);
$fields = $db->loadColumn();
foreach ($fields as $field)
{
if (!isset($replaces[$field]))
{
$replaces[$field] = '';
}
}
$query->clear()
->select($db->quoteName('title' . $fieldSuffix))
->from('#__helpdeskpro_categories')
->where('id = ' . $row->category_id);
$db->setQuery($query);
$replaces['ticket_category'] =
$replaces['category_title'] = $db->loadResult();
// Ticket status
$query->clear()
->select($db->quoteName('title' . $fieldSuffix))
->from('#__helpdeskpro_statuses')
->where('id = ' . (int) $row->status_id);
$db->setQuery($query);
$replaces['ticket_status'] = $db->loadResult();
// Ticket priority
$query->clear()
->select($db->quoteName('title' . $fieldSuffix))
->from('#__helpdeskpro_priorities')
->where('id = ' . (int) $row->priority_id);
$db->setQuery($query);
$replaces['ticket_priority'] = $db->loadResult();
return $replaces;
}
/**
*
* Function to get all available languages except the default language
* @return array object list
*/
public static function getLanguages()
{
$db = Factory::getDbo();
$query = $db->getQuery(true);
$default = self::getDefaultLanguage();
$query->select('lang_id, lang_code, title, `sef`')
->from('#__languages')
->where('published = 1')
->where('lang_code != "' . $default .
'"')
->order('ordering');
$db->setQuery($query);
$languages = $db->loadObjectList();
return $languages;
}
/**
* Get front-end default language
* @return string
*/
public static function getDefaultLanguage()
{
$params = ComponentHelper::getParams('com_languages');
return $params->get('site', 'en-GB');
}
/**
* Get formatted file size of a file
*
* @param string $filePath
*
* @return string
*/
public static function getSize($filePath)
{
$kb = 1024;
$mb = 1024 * $kb;
$gb = 1024 * $mb;
$tb = 1024 * $gb;
$size = @filesize($filePath);
if ($size)
{
if ($size < $kb)
{
$final = round($size, 2);
$fileSize = $final . ' ' . 'Byte';
}
elseif ($size < $mb)
{
$final = round($size / $kb, 2);
$fileSize = $final . ' ' . 'KB';
}
elseif ($size < $gb)
{
$final = round($size / $mb, 2);
$fileSize = $final . ' ' . 'MB';
}
elseif ($size < $tb)
{
$final = round($size / $gb, 2);
$fileSize = $final . ' ' . 'GB';
}
else
{
$final = round($size / $tb, 2);
$fileSize = $final . ' ' . 'TB';
}
}
else
{
if ($size == 0)
{
$fileSize = 'EMPTY';
}
else
{
$fileSize = 'ERROR';
}
}
return $fileSize;
}
/**
* Store ticket from input data
*
* @param array $data
*
* @return bool
*/
public static function storeTicket($data)
{
jimport('joomla.user.helper');
$container =
\OSL\Container\Container::getInstance('com_helpdeskpro');
$db = $container->db;
$user = $container->user;
$config = Helper::getConfig();
$row = $container->factory->createTable('Ticket', $db);
$row->bind($data);
if ($user->get('id'))
{
$row->user_id = $user->get('id');
}
else
{
$sql = 'SELECT id FROM #__users WHERE email=' .
$db->quote($data['email']);
$db->setQuery($sql);
$row->user_id = $db->loadResult();
}
$row->status_id = $config->new_ticket_status_id;
while (true)
{
$ticketCode = strtolower(UserHelper::genRandomPassword(10));
$sql = 'SELECT COUNT(*) FROM #__helpdeskpro_tickets WHERE
ticket_code=' . $db->quote($ticketCode);
$db->setQuery($sql);
$total = $db->loadResult();
if (!$total)
{
break;
}
}
$row->ticket_code = $ticketCode;
$row->created_date = $row->modified_date = gmdate('Y-m-d
H:i:s');
$row->store(); //Store custom fields information for this ticket
Helper::sendNewTicketNotificationEmails($row, $config);
return true;
}
/**
* Get email of user
*
* @param int $userId
*
* @return string
*/
public static function getUserEmail($userId)
{
$db = Factory::getDbo();
$query = $db->getQuery(true)
->select('email')
->from('#__users')
->where('id = ' . (int) $userId);
$db->setQuery($query);
return $db->loadResult();
}
/**
* Get avatar of user
*
* @param int $userId
*
* @return string
*/
public static function getUserAvatar($userId)
{
static $avatars = [];
if (!isset($avatars[$userId]))
{
// Default avatar
$avatars[$userId] =
'media/com_helpdeskpro/assets/images/icons/icon-user.jpeg';
$db = Factory::getDbo();
$query = $db->getQuery(true);
if (ComponentHelper::isInstalled('com_comprofiler') &&
ComponentHelper::isEnabled('com_comprofiler'))
{
$query->select('avatar')
->from('#__comprofiler')
->where('user_id=' . $userId . ' AND avatarapproved
= 1');
$db->setQuery($query);
$avatar = $db->loadResult();
if ($avatar && file_exists(JPATH_ROOT .
'/images/comprofiler/' . $avatar))
{
$avatars[$userId] = 'images/comprofiler/' . $avatar;
}
}
elseif (ComponentHelper::isInstalled('com_kunena') &&
ComponentHelper::isEnabled('com_kunena'))
{
$query->select('avatar')
->from('#__kunena_users')
->where('userid=' . $userId);
$db->setQuery($query);
$avatar = $db->loadResult();
if ($avatar && file_exists(JPATH_ROOT .
'/media/kunena/avatars/resized/size72/' . $avatar))
{
$avatars[$userId] = 'media/kunena/avatars/resized/size72/' .
$avatar;
}
}
}
return $avatars[$userId];
}
/**
* Get Notification Emails for a given ticket
*
* @param \Joomla\CMS\Table\Table $ticket
*
* @return array
*/
public static function getTicketNotificationEmails($ticket,
$includeStaffEmail = false)
{
$config = static::getConfig();
$db = Factory::getDbo();
$query = $db->getQuery(true)
->select('managers')
->from('#__helpdeskpro_categories')
->where('id = ' . (int) $ticket->category_id);
$db->setQuery($query);
$managers = trim($db->loadResult());
if ($managers)
{
$managers = explode(',', $managers);
$managers = array_map('trim', $managers);
$query->clear()
->select('email')
->from('#__users')
->where('username IN ("' .
implode('","', $managers) . '")');
$db->setQuery($query);
$emails = $db->loadColumn();
}
else
{
$config = static::getConfig();
$emails = array_map('trim', explode(',',
$config->notification_emails));
}
if ($includeStaffEmail &&
$config->notify_staff_when_customer_reply &&
$ticket->staff_id)
{
$db = Factory::getDbo();
$query = $db->getQuery(true)
->select('email')
->from('#__users')
->where('id = ' . (int) $ticket->staff_id);
$db->setQuery($query);
$email = $db->loadResult();
if (MailHelper::isEmailAddress($email))
{
$emails[] = $email;
}
}
return $emails;
}
/**
* Create and initialize mailer object from configuration data
*
* @return \JMail
*/
public static function getMailer()
{
$mailer = Factory::getMailer();
$config = static::getConfig();
if ($config->reply_to_email)
{
$mailer->addReplyTo($config->reply_to_email);
}
if ($config->from_name)
{
$fromName = $config->from_name;
}
else
{
$fromName = Factory::getConfig()->get('fromname');
}
if ($config->from_email)
{
$fromEmail = $config->from_email;
}
else
{
$fromEmail = Factory::getConfig()->get('mailfrom');
}
$mailer->setSender([$fromEmail, $fromName]);
$mailer->isHtml(true);
return $mailer;
}
/**
* Process sending after all the data has been initialized
*
* @param \JMail $mailer
* @param array $emails
* @param string $subject
* @param string $body
*
*/
public static function send($mailer, $emails, $subject, $body)
{
if (empty($subject))
{
return;
}
$emails = (array) $emails;
$emails = array_map('trim', $emails);
for ($i = 0, $n = count($emails); $i < $n; $i++)
{
if (!MailHelper::isEmailAddress($emails[$i]))
{
unset($emails[$i]);
}
}
$emails = array_unique($emails);
if (count($emails) == 0)
{
return;
}
$email = $emails[0];
$mailer->addRecipient($email);
if (count($emails) > 1)
{
unset($emails[0]);
$bccEmails = $emails;
$mailer->addBcc($bccEmails);
}
$body = static::convertImgTags($body);
try
{
$mailer->setSubject($subject)
->setBody($body)
->Send();
}
catch (\Exception $e)
{
Factory::getApplication()->enqueueMessage($e->getMessage(),
'warning');
}
}
/**
* Convert all img tags to use absolute URL
*
* @param string $text
*
* @return string
*/
public static function convertImgTags($text)
{
$app = Factory::getApplication();
$siteUrl = Uri::root();
$rootURL = rtrim(Uri::root(), '/');
$subpathURL = Uri::root(true);
if (!empty($subpathURL) && ($subpathURL != '/'))
{
$rootURL = substr($rootURL, 0, -1 * strlen($subpathURL));
}
// Replace index.php URI by SEF URI.
if (strpos($text, 'href="index.php?') !== false)
{
preg_match_all('#href="index.php\?([^"]+)"#m',
$text, $matches);
foreach ($matches[1] as $urlQueryString)
{
if ($app->isClient('site'))
{
$text = str_replace(
'href="index.php?' . $urlQueryString .
'"',
'href="' . $rootURL . Route::_('index.php?'
. $urlQueryString) . '"',
$text
);
}
else
{
$text = str_replace(
'href="index.php?' . $urlQueryString .
'"',
'href="' . $siteUrl . 'index.php?' .
$urlQueryString . '"',
$text
);
}
}
}
$patterns = [];
$replacements = [];
$i = 0;
$src_exp = "/src=\"(.*?)\"/";
$link_exp =
"[^http:\/\/www\.|^www\.|^https:\/\/|^http:\/\/]";
preg_match_all($src_exp, $text, $out, PREG_SET_ORDER);
foreach ($out as $val)
{
$links = preg_match($link_exp, $val[1], $match, PREG_OFFSET_CAPTURE);
if ($links == '0')
{
$patterns[$i] = $val[1];
$patterns[$i] = "\"$val[1]";
$replacements[$i] = $siteUrl . $val[1];
$replacements[$i] = "\"$replacements[$i]";
}
$i++;
}
$text = str_replace($patterns, $replacements, $text);
return $text;
}
}PKW��[a��800Helper/Html.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Site\Helper;
use Joomla\CMS\Filesystem\File;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Table\Table;
use Joomla\Registry\Registry;
use OSL\Container\Container;
defined('_JEXEC') or die;
class Html
{
/**
* Render ShowOn string
*
* @param array $fields
*
* @return string
*/
public static function renderShowOn($fields)
{
$output = [];
$i = 0;
foreach ($fields as $name => $values)
{
$i++;
$values = (array) $values;
$data = [
'field' => $name,
'values' => $values,
'sign' => '=',
];
$data['op'] = $i > 1 ? 'AND' : '';
$output[] = json_encode($data);
}
return '[' . implode(',', $output) . ']';
}
public static function buildCategoryDropdown($selected, $name =
'parent_id', $attr = null, $rows = [])
{
if (empty($rows))
{
$db = Container::getInstance('com_helpdeskpro')->db;
$query = $db->getQuery(true);
$query->select('id, parent_id, title')
->from('#__helpdeskpro_categories')
->where('category_type IN (0, 1)')
->where('published=1');
$db->setQuery($query);
$rows = $db->loadObjectList();
}
$children = [];
if ($rows)
{
// first pass - collect children
foreach ($rows as $v)
{
$pt = (int) $v->parent_id;
$list = @$children[$pt] ? $children[$pt] : [];
array_push($list, $v);
$children[$pt] = $list;
}
}
$list = HTMLHelper::_('menu.treerecurse', 0, '',
[], $children, 9999, 0, 0);
$options = [];
$options[] = HTMLHelper::_('select.option', '0',
Text::_('HDP_SELECT_CATEGORY'));
foreach ($list as $item)
{
$options[] = HTMLHelper::_('select.option', $item->id,
' ' . $item->treename);
}
return HTMLHelper::_('select.genericlist', $options, $name,
[
'option.text.toHtml' => false,
'option.text' => 'text',
'option.value' => 'value',
'list.attr' => $attr,
'list.select' => $selected]);
}
/**
* Function to render a common layout which is used in different views
*
* @param string $layout
* @param array $data
*
* @return string
* @throws \Exception
*/
public static function loadCommonLayout($layout, $data = [])
{
$app =
Container::getInstance('com_helpdeskpro')->app;
$themeFile = str_replace('/tmpl', '', $layout);
if (File::exists($layout))
{
$path = $layout;
}
elseif (File::exists(JPATH_THEMES . '/' .
$app->getTemplate() . '/html/com_helpdeskpro/' . $themeFile))
{
$path = JPATH_THEMES . '/' . $app->getTemplate() .
'/html/com_helpdeskpro/' . $themeFile;
}
elseif (File::exists(JPATH_ROOT .
'/components/com_helpdeskpro/View/' . $layout))
{
$path = JPATH_ROOT . '/components/com_helpdeskpro/View/' .
$layout;
}
else
{
throw new \RuntimeException(Text::_('The given shared template path
is not exist'));
}
// Start an output buffer.
ob_start();
extract($data);
// Load the layout.
include $path;
// Get the layout contents.
return ob_get_clean();
}
/**
* Get page params of the given view
*
* @param $active
* @param $views
*
* @return Registry
*/
public static function getViewParams($active, $views)
{
if ($active && isset($active->query['view'])
&& in_array($active->query['view'], $views))
{
return $active->getParams();
}
return new Registry();
}
/**
* Helper method to prepare meta data for the document
*
* @param Registry $params
*
* @param Table $item
*/
public static function prepareDocument($params, $item = null)
{
$container = Container::getInstance('com_helpdeskpro');
$document = $container->document;
$config = $container->appConfig;
$siteNamePosition = $config->get('sitename_pagetitles');
$pageTitle = $params->get('page_title');
if ($pageTitle)
{
if ($siteNamePosition == 0)
{
$document->setTitle($pageTitle);
}
elseif ($siteNamePosition == 1)
{
$document->setTitle($config->get('sitename') . ' -
' . $pageTitle);
}
else
{
$document->setTitle($pageTitle . ' - ' .
$config->get('sitename'));
}
}
if (!empty($item->meta_keywords))
{
$document->setMetaData('keywords',
$item->meta_keywords);
}
elseif ($params->get('menu-meta_keywords'))
{
$document->setMetaData('keywords',
$params->get('menu-meta_keywords'));
}
if (!empty($item->meta_description))
{
$document->setMetaData('description',
$item->meta_description);
}
elseif ($params->get('menu-meta_description'))
{
$document->setDescription($params->get('menu-meta_description'));
}
if ($params->get('robots'))
{
$document->setMetaData('robots',
$params->get('robots'));
}
}
}PKW��[E.����Helper/Jquery.phpnu�[���<?php
/**
* @version 3.8
* @package Joomla
* @subpackage Joom Donation
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2009 - 2019 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Site\Helper;
defined('_JEXEC') or die;
use Joomla\CMS\Factory;
use Joomla\CMS\Uri\Uri;
class Jquery
{
/**
* validate form
*/
public static function validateForm()
{
static $loaded = false;
if (!$loaded)
{
$rootUri = Uri::root(true);
$document = Factory::getDocument();
$document->addStyleSheet($rootUri .
'/media/com_helpdeskpro/assets/js/validate/css/validationEngine.jquery.css');
// Add possible language files for jquery validation engine
$tag = Factory::getLanguage()->getTag();
$tag = substr($tag, 0, 2);
$files = [
"jquery.validationEngine-$tag.custom.js",
"jquery.validationEngine-$tag.js",
"jquery.validationEngine-en.js",
];
foreach ($files as $file)
{
if (file_exists(JPATH_ROOT .
'/media/com_helpdeskpro/assets/js/validate/js/languages/' .
$file))
{
$document->addScript($rootUri .
'/media/com_helpdeskpro/assets/js/validate/js/languages/' .
$file);
break;
}
}
// Add validation engine
$document->addScript($rootUri .
'/media/com_helpdeskpro/assets/js/validate/js/jquery.validationEngine.js');
$loaded = true;
}
}
}PKW��[se�tXMXMHelper/mime.mapping.phpnu�[���<?php
return array(
'__MAXPERIOD__' => '1',
'3ds' => 'image/x-3ds',
'BLEND' => 'application/x-blender',
'C' => 'text/x-c++src',
'CSSL' => 'text/css',
'NSV' => 'video/x-nsv',
'XM' => 'audio/x-mod',
'Z' => 'application/x-compress',
'a' => 'application/x-archive',
'abw' => 'application/x-abiword',
'abw.gz' => 'application/x-abiword',
'ac3' => 'audio/ac3',
'adb' => 'text/x-adasrc',
'ads' => 'text/x-adasrc',
'afm' => 'application/x-font-afm',
'ag' => 'image/x-applix-graphics',
'ai' => 'application/illustrator',
'aif' => 'audio/x-aiff',
'aifc' => 'audio/x-aiff',
'aiff' => 'audio/x-aiff',
'al' => 'application/x-perl',
'arj' => 'application/x-arj',
'as' =>
'application/x-applix-spreadsheet',
'asc' => 'text/plain',
'asf' => 'video/x-ms-asf',
'asp' => 'application/x-asp',
'asx' => 'video/x-ms-asf',
'au' => 'audio/basic',
'avi' => 'video/x-msvideo',
'aw' => 'application/x-applix-word',
'bak' => 'application/x-trash',
'bcpio' => 'application/x-bcpio',
'bdf' => 'application/x-font-bdf',
'bib' => 'text/x-bibtex',
'bin' => 'application/octet-stream',
'blend' => 'application/x-blender',
'blender' => 'application/x-blender',
'bmp' => 'image/bmp',
'bz' => 'application/x-bzip',
'bz2' => 'application/x-bzip',
'c' => 'text/x-csrc',
'c++' => 'text/x-c++src',
'cc' => 'text/x-c++src',
'cdf' => 'application/x-netcdf',
'cdr' => 'application/vnd.corel-draw',
'cer' => 'application/x-x509-ca-cert',
'cert' => 'application/x-x509-ca-cert',
'cgi' => 'application/x-cgi',
'cgm' => 'image/cgm',
'chrt' => 'application/x-kchart',
'class' => 'application/x-java',
'cls' => 'text/x-tex',
'cpio' => 'application/x-cpio',
'cpio.gz' =>
'application/x-cpio-compressed',
'cpp' => 'text/x-c++src',
'cpt' => 'application/mac-compactpro',
'crt' => 'application/x-x509-ca-cert',
'cs' => 'text/x-csharp',
'csh' => 'application/x-shellscript',
'css' => 'text/css',
'csv' =>
'text/x-comma-separated-values',
'cur' => 'image/x-win-bitmap',
'cxx' => 'text/x-c++src',
'dat' => 'video/mpeg',
'dbf' => 'application/x-dbase',
'dc' => 'application/x-dc-rom',
'dcl' => 'text/x-dcl',
'dcm' => 'image/x-dcm',
'dcr' => 'application/x-director',
'deb' => 'application/x-deb',
'der' => 'application/x-x509-ca-cert',
'desktop' => 'application/x-desktop',
'dia' => 'application/x-dia-diagram',
'diff' => 'text/x-patch',
'dir' => 'application/x-director',
'djv' => 'image/vnd.djvu',
'djvu' => 'image/vnd.djvu',
'dll' => 'application/octet-stream',
'dms' => 'application/octet-stream',
'doc' => 'application/msword',
'dsl' => 'text/x-dsl',
'dtd' => 'text/x-dtd',
'dvi' => 'application/x-dvi',
'dwg' => 'image/vnd.dwg',
'dxf' => 'image/vnd.dxf',
'dxr' => 'application/x-director',
'egon' => 'application/x-egon',
'el' => 'text/x-emacs-lisp',
'eps' => 'image/x-eps',
'epsf' => 'image/x-eps',
'epsi' => 'image/x-eps',
'etheme' => 'application/x-e-theme',
'etx' => 'text/x-setext',
'exe' => 'application/x-executable',
'ez' => 'application/andrew-inset',
'f' => 'text/x-fortran',
'fig' => 'image/x-xfig',
'fits' => 'image/x-fits',
'flac' => 'audio/x-flac',
'flc' => 'video/x-flic',
'fli' => 'video/x-flic',
'flw' => 'application/x-kivio',
'fo' => 'text/x-xslfo',
'g3' => 'image/fax-g3',
'gb' => 'application/x-gameboy-rom',
'gcrd' => 'text/x-vcard',
'gen' => 'application/x-genesis-rom',
'gg' => 'application/x-sms-rom',
'gif' => 'image/gif',
'glade' => 'application/x-glade',
'gmo' =>
'application/x-gettext-translation',
'gnc' => 'application/x-gnucash',
'gnucash' => 'application/x-gnucash',
'gnumeric' => 'application/x-gnumeric',
'gra' => 'application/x-graphite',
'gsf' => 'application/x-font-type1',
'gtar' => 'application/x-gtar',
'gz' => 'application/x-gzip',
'h' => 'text/x-chdr',
'h++' => 'text/x-chdr',
'hdf' => 'application/x-hdf',
'hh' => 'text/x-c++hdr',
'hp' => 'text/x-chdr',
'hpgl' => 'application/vnd.hp-hpgl',
'hqx' => 'application/mac-binhex40',
'hs' => 'text/x-haskell',
'htm' => 'text/html',
'html' => 'text/html',
'icb' => 'image/x-icb',
'ice' => 'x-conference/x-cooltalk',
'ico' => 'image/x-ico',
'ics' => 'text/calendar',
'idl' => 'text/x-idl',
'ief' => 'image/ief',
'ifb' => 'text/calendar',
'iff' => 'image/x-iff',
'iges' => 'model/iges',
'igs' => 'model/iges',
'ilbm' => 'image/x-ilbm',
'iso' => 'application/x-cd-image',
'it' => 'audio/x-it',
'jar' => 'application/x-jar',
'java' => 'text/x-java',
'jng' => 'image/x-jng',
'jp2' => 'image/jpeg2000',
'jpg' => 'image/jpeg',
'jpe' => 'image/jpeg',
'jpeg' => 'image/jpeg',
'jpr' =>
'application/x-jbuilder-project',
'jpx' =>
'application/x-jbuilder-project',
'js' => 'application/x-javascript',
'kar' => 'audio/midi',
'karbon' => 'application/x-karbon',
'kdelnk' => 'application/x-desktop',
'kfo' => 'application/x-kformula',
'kil' => 'application/x-killustrator',
'kon' => 'application/x-kontour',
'kpm' => 'application/x-kpovmodeler',
'kpr' => 'application/x-kpresenter',
'kpt' => 'application/x-kpresenter',
'kra' => 'application/x-krita',
'ksp' => 'application/x-kspread',
'kud' => 'application/x-kugar',
'kwd' => 'application/x-kword',
'kwt' => 'application/x-kword',
'la' =>
'application/x-shared-library-la',
'latex' => 'application/x-latex',
'lha' => 'application/x-lha',
'lhs' => 'text/x-literate-haskell',
'lhz' => 'application/x-lhz',
'log' => 'text/x-log',
'ltx' => 'text/x-tex',
'lwo' => 'image/x-lwo',
'lwob' => 'image/x-lwo',
'lws' => 'image/x-lws',
'lyx' => 'application/x-lyx',
'lzh' => 'application/x-lha',
'lzo' => 'application/x-lzop',
'm' => 'text/x-objcsrc',
'm15' => 'audio/x-mod',
'm3u' => 'audio/x-mpegurl',
'man' => 'application/x-troff-man',
'md' => 'application/x-genesis-rom',
'me' => 'text/x-troff-me',
'mesh' => 'model/mesh',
'mgp' => 'application/x-magicpoint',
'mid' => 'audio/midi',
'midi' => 'audio/midi',
'mif' => 'application/x-mif',
'mkv' => 'application/x-matroska',
'mm' => 'text/x-troff-mm',
'mml' => 'text/mathml',
'mng' => 'video/x-mng',
'moc' => 'text/x-moc',
'mod' => 'audio/x-mod',
'moov' => 'video/quicktime',
'mov' => 'video/quicktime',
'movie' => 'video/x-sgi-movie',
'mp2' => 'video/mpeg',
'mp3' => 'audio/x-mp3',
'mpe' => 'video/mpeg',
'mpeg' => 'video/mpeg',
'mpg' => 'video/mpeg',
'mpga' => 'audio/mpeg',
'ms' => 'text/x-troff-ms',
'msh' => 'model/mesh',
'msod' => 'image/x-msod',
'msx' => 'application/x-msx-rom',
'mtm' => 'audio/x-mod',
'mxu' => 'video/vnd.mpegurl',
'n64' => 'application/x-n64-rom',
'nc' => 'application/x-netcdf',
'nes' => 'application/x-nes-rom',
'nsv' => 'video/x-nsv',
'o' => 'application/x-object',
'obj' => 'application/x-tgif',
'oda' => 'application/oda',
'odb' =>
'application/vnd.oasis.opendocument.database',
'odc' =>
'application/vnd.oasis.opendocument.chart',
'odf' =>
'application/vnd.oasis.opendocument.formula',
'odg' =>
'application/vnd.oasis.opendocument.graphics',
'odi' =>
'application/vnd.oasis.opendocument.image',
'odm' =>
'application/vnd.oasis.opendocument.text-master',
'odp' =>
'application/vnd.oasis.opendocument.presentation',
'ods' =>
'application/vnd.oasis.opendocument.spreadsheet',
'odt' =>
'application/vnd.oasis.opendocument.text',
'ogg' => 'application/ogg',
'old' => 'application/x-trash',
'oleo' => 'application/x-oleo',
'otg' =>
'application/vnd.oasis.opendocument.graphics-template',
'oth' =>
'application/vnd.oasis.opendocument.text-web',
'otp' =>
'application/vnd.oasis.opendocument.presentation-template',
'ots' =>
'application/vnd.oasis.opendocument.spreadsheet-template',
'ott' =>
'application/vnd.oasis.opendocument.text-template',
'p' => 'text/x-pascal',
'p12' => 'application/x-pkcs12',
'p7s' => 'application/pkcs7-signature',
'pas' => 'text/x-pascal',
'patch' => 'text/x-patch',
'pbm' => 'image/x-portable-bitmap',
'pcd' => 'image/x-photo-cd',
'pcf' => 'application/x-font-pcf',
'pcf.Z' => 'application/x-font-type1',
'pcl' => 'application/vnd.hp-pcl',
'pdb' => 'application/vnd.palm',
'pdf' => 'application/pdf',
'pem' => 'application/x-x509-ca-cert',
'perl' => 'application/x-perl',
'pfa' => 'application/x-font-type1',
'pfb' => 'application/x-font-type1',
'pfx' => 'application/x-pkcs12',
'pgm' => 'image/x-portable-graymap',
'pgn' => 'application/x-chess-pgn',
'pgp' => 'application/pgp',
'php' => 'application/x-php',
'php3' => 'application/x-php',
'php4' => 'application/x-php',
'pict' => 'image/x-pict',
'pict1' => 'image/x-pict',
'pict2' => 'image/x-pict',
'pl' => 'application/x-perl',
'pls' => 'audio/x-scpls',
'pm' => 'application/x-perl',
'png' => 'image/png',
'pnm' => 'image/x-portable-anymap',
'po' => 'text/x-gettext-translation',
'pot' =>
'application/vnd.ms-powerpoint',
'ppm' => 'image/x-portable-pixmap',
'pps' =>
'application/vnd.ms-powerpoint',
'ppt' =>
'application/vnd.ms-powerpoint',
'ppz' =>
'application/vnd.ms-powerpoint',
'ps' => 'application/postscript',
'ps.gz' => 'application/x-gzpostscript',
'psd' => 'image/x-psd',
'psf' => 'application/x-font-linux-psf',
'psid' => 'audio/prs.sid',
'pw' => 'application/x-pw',
'py' => 'application/x-python',
'pyc' =>
'application/x-python-bytecode',
'pyo' =>
'application/x-python-bytecode',
'qif' => 'application/x-qw',
'qt' => 'video/quicktime',
'qtvr' => 'video/quicktime',
'ra' => 'audio/x-pn-realaudio',
'ram' => 'audio/x-pn-realaudio',
'rar' => 'application/x-rar',
'ras' => 'image/x-cmu-raster',
'rdf' => 'text/rdf',
'rej' => 'application/x-reject',
'rgb' => 'image/x-rgb',
'rle' => 'image/rle',
'rm' => 'audio/x-pn-realaudio',
'roff' => 'application/x-troff',
'rpm' => 'application/x-rpm',
'rss' => 'text/rss',
'rtf' => 'application/rtf',
'rtx' => 'text/richtext',
's3m' => 'audio/x-s3m',
'sam' => 'application/x-amipro',
'scm' => 'text/x-scheme',
'sda' =>
'application/vnd.stardivision.draw',
'sdc' =>
'application/vnd.stardivision.calc',
'sdd' =>
'application/vnd.stardivision.impress',
'sdp' =>
'application/vnd.stardivision.impress',
'sds' =>
'application/vnd.stardivision.chart',
'sdw' =>
'application/vnd.stardivision.writer',
'sgi' => 'image/x-sgi',
'sgl' =>
'application/vnd.stardivision.writer',
'sgm' => 'text/sgml',
'sgml' => 'text/sgml',
'sh' => 'application/x-shellscript',
'shar' => 'application/x-shar',
'shtml' => 'text/html',
'siag' => 'application/x-siag',
'sid' => 'audio/prs.sid',
'sik' => 'application/x-trash',
'silo' => 'model/mesh',
'sit' => 'application/x-stuffit',
'skd' => 'application/x-koan',
'skm' => 'application/x-koan',
'skp' => 'application/x-koan',
'skt' => 'application/x-koan',
'slk' => 'text/spreadsheet',
'smd' =>
'application/vnd.stardivision.mail',
'smf' =>
'application/vnd.stardivision.math',
'smi' => 'application/smil',
'smil' => 'application/smil',
'sml' => 'application/smil',
'sms' => 'application/x-sms-rom',
'snd' => 'audio/basic',
'so' => 'application/x-sharedlib',
'spd' => 'application/x-font-speedo',
'spl' => 'application/x-futuresplash',
'sql' => 'text/x-sql',
'src' => 'application/x-wais-source',
'stc' =>
'application/vnd.sun.xml.calc.template',
'std' =>
'application/vnd.sun.xml.draw.template',
'sti' =>
'application/vnd.sun.xml.impress.template',
'stm' => 'audio/x-stm',
'stw' =>
'application/vnd.sun.xml.writer.template',
'sty' => 'text/x-tex',
'sun' => 'image/x-sun-raster',
'sv4cpio' => 'application/x-sv4cpio',
'sv4crc' => 'application/x-sv4crc',
'svg' => 'image/svg+xml',
'swf' =>
'application/x-shockwave-flash',
'sxc' => 'application/vnd.sun.xml.calc',
'sxd' => 'application/vnd.sun.xml.draw',
'sxg' =>
'application/vnd.sun.xml.writer.global',
'sxi' =>
'application/vnd.sun.xml.impress',
'sxm' => 'application/vnd.sun.xml.math',
'sxw' =>
'application/vnd.sun.xml.writer',
'sylk' => 'text/spreadsheet',
't' => 'application/x-troff',
'tar' => 'application/x-tar',
'tar.Z' => 'application/x-tarz',
'tar.bz' =>
'application/x-bzip-compressed-tar',
'tar.bz2' =>
'application/x-bzip-compressed-tar',
'tar.gz' => 'application/x-compressed-tar',
'tar.lzo' => 'application/x-tzo',
'tcl' => 'text/x-tcl',
'tex' => 'text/x-tex',
'texi' => 'text/x-texinfo',
'texinfo' => 'text/x-texinfo',
'tga' => 'image/x-tga',
'tgz' => 'application/x-compressed-tar',
'theme' => 'application/x-theme',
'tif' => 'image/tiff',
'tiff' => 'image/tiff',
'tk' => 'text/x-tcl',
'torrent' => 'application/x-bittorrent',
'tr' => 'application/x-troff',
'ts' => 'application/x-linguist',
'tsv' => 'text/tab-separated-values',
'ttf' => 'application/x-font-ttf',
'txt' => 'text/plain',
'tzo' => 'application/x-tzo',
'ui' => 'application/x-designer',
'uil' => 'text/x-uil',
'ult' => 'audio/x-mod',
'uni' => 'audio/x-mod',
'uri' => 'text/x-uri',
'url' => 'text/x-uri',
'ustar' => 'application/x-ustar',
'vcd' => 'application/x-cdlink',
'vcf' => 'text/x-vcalendar',
'vcs' => 'text/x-vcalendar',
'vct' => 'text/x-vcard',
'vfb' => 'text/calendar',
'vob' => 'video/mpeg',
'voc' => 'audio/x-voc',
'vor' =>
'application/vnd.stardivision.writer',
'vrml' => 'model/vrml',
'vsd' => 'application/vnd.visio',
'wav' => 'audio/x-wav',
'wax' => 'audio/x-ms-wax',
'wb1' => 'application/x-quattropro',
'wb2' => 'application/x-quattropro',
'wb3' => 'application/x-quattropro',
'wbmp' => 'image/vnd.wap.wbmp',
'wbxml' => 'application/vnd.wap.wbxml',
'wk1' => 'application/vnd.lotus-1-2-3',
'wk3' => 'application/vnd.lotus-1-2-3',
'wk4' => 'application/vnd.lotus-1-2-3',
'wks' => 'application/vnd.lotus-1-2-3',
'wm' => 'video/x-ms-wm',
'wma' => 'audio/x-ms-wma',
'wmd' => 'application/x-ms-wmd',
'wmf' => 'image/x-wmf',
'wml' => 'text/vnd.wap.wml',
'wmlc' => 'application/vnd.wap.wmlc',
'wmls' => 'text/vnd.wap.wmlscript',
'wmlsc' =>
'application/vnd.wap.wmlscriptc',
'wmv' => 'video/x-ms-wmv',
'wmx' => 'video/x-ms-wmx',
'wmz' => 'application/x-ms-wmz',
'wpd' => 'application/wordperfect',
'wpg' => 'application/x-wpg',
'wri' => 'application/x-mswrite',
'wrl' => 'model/vrml',
'wvx' => 'video/x-ms-wvx',
'xac' => 'application/x-gnucash',
'xbel' => 'application/x-xbel',
'xbm' => 'image/x-xbitmap',
'xcf' => 'image/x-xcf',
'xcf.bz2' => 'image/x-compressed-xcf',
'xcf.gz' => 'image/x-compressed-xcf',
'xht' => 'application/xhtml+xml',
'xhtml' => 'application/xhtml+xml',
'xi' => 'audio/x-xi',
'xls' => 'application/vnd.ms-excel',
'xla' => 'application/vnd.ms-excel',
'xlc' => 'application/vnd.ms-excel',
'xld' => 'application/vnd.ms-excel',
'xll' => 'application/vnd.ms-excel',
'xlm' => 'application/vnd.ms-excel',
'xlt' => 'application/vnd.ms-excel',
'xlw' => 'application/vnd.ms-excel',
'xm' => 'audio/x-xm',
'xml' => 'text/xml',
'xpm' => 'image/x-xpixmap',
'xsl' => 'text/x-xslt',
'xslfo' => 'text/x-xslfo',
'xslt' => 'text/x-xslt',
'xwd' => 'image/x-xwindowdump',
'xyz' => 'chemical/x-xyz',
'zabw' => 'application/x-abiword',
'zip' => 'application/zip',
'zoo' => 'application/x-zoo',
'123' => 'application/vnd.lotus-1-2-3',
'669' => 'audio/x-mod'
);PKX��[p#9#9#Helper/Route.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Site\Helper;
use Joomla\CMS\Component\ComponentHelper;
use Joomla\CMS\Factory;
use Joomla\CMS\Language\Multilanguage;
defined('_JEXEC') or die;
class Route
{
/**
* Cached categories
*
* @var array
*/
protected static $categories;
/**
* Cached articles, which can be passed from outside to reduce number of
queries
*
* @var array
*/
protected static $articles = [];
/**
* Store menu items created to link to the component
*
* @var array
*/
protected static $lookup;
/**
* Function to get Tickets Route
*
* @param string $language
*
* @return string
*/
public static function getTicketsRoute($language = '*')
{
$link = 'index.php?option=com_helpdeskpro&view=tickets';
$needles = [
'tickets' => [0],
];
if ($language != "*" && Multilanguage::isEnabled())
{
$link .= '&lang=' . $language;
$needles['language'] = $language;
}
if ($item = self::findItem($needles))
{
$link .= '?Itemid=' . $item;
}
return $link;
}
/**
* Function to get Ticket Route
*
* @param mixed $id Ticket ID or Ticket Code, depends on $isId
parameter
* @param bool $isId
* @param string $language
*
* @return string
*/
public static function getTicketRoute($id, $isId = true, $language =
'*')
{
$link = 'index.php?option=com_helpdeskpro&view=ticket';
if ($isId)
{
$link .= '&id=' . $id;
}
else
{
$link .= '&ticket_code=' . $id;
}
if ($language != "*" && Multilanguage::isEnabled())
{
$link .= '&lang=' . $language;
}
if ($isId)
{
if ($item = self::findItem(['tickets' => [0],
'language' => $language]))
{
$link .= '&Itemid=' . $item;
}
elseif ($item = self::findItem(['ticket' => [0],
'language' => $language]))
{
$link .= '&layout=default&Itemid=' . $item;
}
}
else
{
if ($item = self::findItem(['ticket' => [0],
'language' => $language]))
{
$link .= '&layout=default&Itemid=' . $item;
}
}
return $link;
}
/**
* Method to get articles route (display articles from a category)
*
* @param $id
* @param int $itemId
* @param string $language
*/
public static function getArticlesRoute($id, $itemId = 0, $language =
'*')
{
$link =
'index.php?option=com_helpdeskpro&view=articles&id=' .
$id;
$needles = ['articles' => [$id]];
if ($language != "*" && Multilanguage::isEnabled())
{
$needles['language'] = $language;
$link .= '&lang=' . $language;
}
if ($item = self::findItem($needles, $itemId))
{
$link .= '&Itemid=' . $item;
}
return $link;
}
/**
* @param int $id
* @param int $catId
* @param int $itemId
* @param string $language
*/
public static function getArticleRoute($id, $catId, $itemId = 0, $language
= '*')
{
$id = (int) $id;
$needles = ['article' => [$id]];
$link =
'index.php?option=com_helpdeskpro&view=article&id=' .
$id;
if (!$catId)
{
//Find the main category of this event
$db = Factory::getDbo();
$query = $db->getQuery(true)
->select('category_id')
->from('#__helpdeskpro_articles')
->where('id = ' . $id);
$db->setQuery($query);
$catId = (int) $db->loadResult();
}
if ($catId)
{
$needles['articles'] = self::getCategoriesPath($catId,
'id', false);
$link .= '&catid=' . $catId;
}
$needles['categories'] = [0];
if ($language != "*" && Multilanguage::isEnabled())
{
$link .= '&lang=' . $language;
$needles['language'] = $language;
}
if ($item = self::findItem($needles, $itemId))
{
$link .= '&Itemid=' . $item;
}
return $link;
}
/**
* Get path to the category
*
* @param int $id
* @param string $type
* @param bool $reverse
*
* @return array
*/
public static function getCategoriesPath($id, $type = 'id',
$reverse = true)
{
self::getCategories();;
$paths = [];
if ($type == 'id')
{
do
{
$paths[] = self::$categories[$id]->{$type};
$id = self::$categories[$id]->parent_id;
} while ($id != 0);
if ($reverse)
{
$paths = array_reverse($paths);
}
}
else
{
$paths[] = self::$categories[$id]->{$type};
}
return $paths;
}
/**
* Find item id variable corresponding to the view
*
* @param string $view
* @param int $itemId
* @param string $language
*
* @return int
*/
public static function findView($view, $itemId, $language =
'*')
{
$needles = [
$view => [0],
];
if ($language != "*" && Multilanguage::isEnabled())
{
$needles['language'] = $language;
}
if ($item = self::findItem($needles, $itemId))
{
return $item;
}
return 0;
}
/**
*
* Function to find Itemid
*
* @param string $needles
* @param int $itemId
*
* @return int
*/
public static function findItem($needles = null, $itemId = 0)
{
$app = Factory::getApplication();
$menus = $app->getMenu('site');
$language = isset($needles['language']) ?
$needles['language'] : '*';
// Prepare the reverse lookup array.
if (!isset(self::$lookup[$language]))
{
self::$lookup[$language] = array();
$component =
ComponentHelper::getComponent('com_helpdeskpro');
$attributes = array('component_id');
$values = array($component->id);
if ($language != '*')
{
$attributes[] = 'language';
$values[] = array($needles['language'], '*');
}
$items = $menus->getItems($attributes, $values);
foreach ($items as $item)
{
if (isset($item->query) &&
isset($item->query['view']))
{
$view = $item->query['view'];
if (!isset(self::$lookup[$language][$view]))
{
self::$lookup[$language][$view] = array();
}
if (isset($item->query['id']) ||
$item->query['filter_category_id'])
{
$id = isset($item->query['id']) ?
$item->query['id'] :
$item->query['filter_category_id'];
/**
* Here it will become a bit tricky
* language != * can override existing entries
* language == * cannot override existing entries
*/
if (!isset(self::$lookup[$language][$view][$id]) ||
$item->language != '*')
{
self::$lookup[$language][$view][$id] = $item->id;
}
}
}
}
}
if ($needles)
{
foreach ($needles as $view => $ids)
{
if (isset(self::$lookup[$language][$view]))
{
foreach ($ids as $id)
{
if (isset(self::$lookup[$language][$view][(int) $id]))
{
return self::$lookup[$language][$view][(int) $id];
}
}
}
}
}
//Return default item id
return $itemId;
}
/**
* Get categories
*
* @return void
*/
protected static function getCategories()
{
$db = Factory::getDbo();
$query = $db->getQuery(true)
->select('id,
parent_id')->from('#__helpdeskpro_categories')
->where('published = 1');
if ($fieldSuffix = Helper::getFieldSuffix())
{
$aliasField = $db->quoteName('alias' . $fieldSuffix);
$query->select("IF(CHAR_LENGTH($aliasField) > 0, $aliasField,
alias) AS alias");
}
else
{
$query->select('alias');
}
$db->setQuery($query);
self::$categories = $db->loadObjectList('id');
}
/**
* Add articles to cached articles
*
* @param array $articles
*/
public static function addArticles($articles)
{
foreach ($articles as $article)
{
self::$articles[$article->id] = $article;
}
}
/**
* Get alias of category
*
* @param int $id
*
* @return string
*/
public static function getCategoryAlias($id)
{
self::getCategories();
return self::$categories[$id]->alias;
}
/**
* Method to get article alias
*
* @param int $id
*
* @return string
*/
public static function getArticleAlias($id)
{
if (isset(self::$articles[$id]))
{
$db = Factory::getDbo();
$query = $db->getQuery(true)
->select('id')->from('#__helpdeskpro_articles')
->where('id = ' . $id);
if ($fieldSuffix = Helper::getFieldSuffix())
{
$aliasField = $db->quoteName('alias' . $fieldSuffix);
$query->select("IF(CHAR_LENGTH($aliasField) > 0,
$aliasField, alias) AS alias");
}
else
{
$query->select('alias');
}
$db->setQuery($query);
self::$articles[$id] = $db->loadObject();
}
return self::$articles[$id]->alias;
}
}PKX��[ł
KKModel/Article.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Site\Model;
use OSL\Model\Model;
use OSL\Utils\Database as DatabaseUtils;
use Ossolution\HelpdeskPro\Site\Helper\Helper as HelpdeskproHelper;
defined('_JEXEC') or die;
class Article extends Model
{
/**
* Initialize the model, add new states
*/
protected function initialize()
{
$this->state->insert('id', 'int', 0);
}
/**
*
*/
public function getData()
{
$db = $this->getDbo();
$query = $db->getQuery(true);
$query->select('*')
->from('#__helpdeskpro_articles')
->where('id = ' . $this->state->id)
->where('published = 1');
if ($fieldSuffix = HelpdeskproHelper::getFieldSuffix())
{
DatabaseUtils::getMultilingualFields($query, array('title',
'text'), $fieldSuffix);
}
$db->setQuery($query);
return $db->loadObject();
}
public function hits()
{
$db = $this->getDbo();
$query = $db->getQuery(true);
$query->update('#__helpdeskpro_articles')
->set('hits = hits + 1')
->where('id = ' . $this->state->id);
$db->setQuery($query);
$db->execute();
}
}PKX��[��7q��Model/Articles.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Site\Model;
use OSL\Container\Container;
use OSL\Model\ListModel;
use OSL\Utils\Database as DatabaseUtils;
use OSSolution\HelpdeskPro\Site\Helper\Helper as HelpdeskProHelper;
defined('_JEXEC') or die;
class Articles extends ListModel
{
protected $clearJoin = false;
/**
* Constructor.
*
* @param Container $container
* @param array $options
*/
public function __construct(Container $container, $options = [])
{
$options['search_fields'] = ['tbl.id',
'tbl.title', 'tbl.text'];
$options['remember_states'] = true;
parent::__construct($container, $options);
}
/**
* Initialize the model, add new states
*/
protected function initialize()
{
$this->state->insert('id', 'int', 0);
}
/**
* Build the query object which is used to get list of records from
database
*
* @return \JDatabaseQuery
*/
protected function buildListQuery()
{
$query = parent::buildListQuery();
if ($fieldSuffix = HelpdeskProHelper::getFieldSuffix())
{
DatabaseUtils::getMultilingualFields($query, ['tbl.title'],
$fieldSuffix);
}
$query->innerJoin('#__helpdeskpro_categories AS c ON
tbl.category_id = c.id')
->where('tbl.published = 1')
->where('c.published = 1')
->where('c.access IN (' . implode(',',
$this->container->user->getAuthorisedViewLevels()) .
')');
if ($this->state->id)
{
$query->where('tbl.category_id = ' .
$this->state->id);
}
return $query;
}
}PKX��[s'�Model/Categories.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Site\Model;
use OSL\Model\ListModel;
use OSL\Utils\Database as DatabaseUtils;
use Ossolution\HelpdeskPro\Site\Helper\Helper as HelpdeskproHelper;
defined('_JEXEC') or die;
class Categories extends ListModel
{
/**
* Clear join clause for getTotal method
*
* @var bool
*/
protected $clearJoin = false;
/**
* Build the query object which is used to get list of records from
database
*
* @return \JDatabaseQuery
*/
protected function buildListQuery()
{
$query = parent::buildListQuery();
$user = $this->container->user;
$query->select('COUNT(b.id) AS total_articles')
->innerJoin('#__helpdeskpro_articles AS b ON tbl.id =
b.category_id')
->where('tbl.published = 1')
->where('tbl.access IN (' . implode(',',
$user->getAuthorisedViewLevels()) . ')')
->where('b.published = 1')
->group('tbl.id');
if ($fieldSuffix = HelpdeskproHelper::getFieldSuffix())
{
DatabaseUtils::getMultilingualFields($query, ['tbl.title'],
$fieldSuffix);
}
return $query;
}
/**
* Get list of articles belong to each category, max 10 articles per
category
*
* @param array $rows
*/
protected function beforeReturnData($rows)
{
$db = $this->getDbo();
$query = $db->getQuery(true);
$fieldSuffix = HelpdeskproHelper::getFieldSuffix();
$query->select('id, title')
->from('#__helpdeskpro_articles')
->order('ordering');
if ($fieldSuffix)
{
DatabaseUtils::getMultilingualFields($query, ['title'],
$fieldSuffix);
}
foreach ($rows as $row)
{
$query->where('category_id = ' . $row->id)
->where('published = 1');
$db->setQuery($query, 0, 10);
$row->articles = $db->loadObjectList();
$query->clear('where');
}
}
}PKX��[џ�j
router.phpnu�[���<?php
/**
* @package Joomla
* @subpackage Event Booking
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2010 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Factory;
use OSSolution\HelpdeskPro\Site\Helper\Route as RouteHelper;
/** @var \Composer\Autoload\ClassLoader $autoLoader */
$autoLoader = include JPATH_LIBRARIES . '/vendor/autoload.php';
$autoLoader->setPsr4('OSSolution\\HelpdeskPro\\Site\\',
JPATH_ROOT . '/components/com_helpdeskpro');
/**
* Routing class from com_eventbooking
*
* @since 2.8.1
*/
class HelpdeskproRouter extends JComponentRouterBase
{
/**
* Build the route for the com_eventbooking component
*
* @param array &$query An array of URL arguments
*
* @return array The URL arguments to use to assemble the subsequent
URL.
*
* @since 2.8.1
*/
public function build(&$query)
{
$segments = [];
//Store the query string to use in the parseRouter method
$queryArr = $query;
//We need a menu item. Either the one specified in the query, or the
current active one if none specified
if (empty($query['Itemid']))
{
$menuItem = $this->menu->getActive();
}
else
{
$menuItem = $this->menu->getItem($query['Itemid']);
// If the given menu item doesn't belong to our component, unset
the Itemid from query array
if ($menuItem && $menuItem->component !=
'com_helpdeskpro')
{
unset($query['Itemid']);
}
}
if ($menuItem && empty($menuItem->query['view']))
{
$menuItem->query['view'] = '';
}
//Are we dealing with link to a article or articles view
if ($menuItem
&& isset($query['view'], $query['id'],
$menuItem->query['id'])
&& $menuItem->query['view'] ==
$query['view']
&& $menuItem->query['id'] ==
intval($query['id'])
)
{
unset($query['view'], $query['id'],
$query['catid']);
}
$view = isset($query['view']) ? $query['view'] :
'';
$id = isset($query['id']) ? (int) $query['id'] :
0;
$catId = isset($query['catid']) ? (int)
$query['catid'] : 0;
switch ($view)
{
case 'article':
if ($id)
{
$segments[] = RouteHelper::getArticleAlias($id);
}
if ($catId)
{
$segments = array_merge(RouteHelper::getCategoriesPath($catId,
'alias'), $segments);
unset($query['catid']);
}
unset($query['view'], $query['id']);
break;
case 'articles':
if ($id)
{
$segments[] = RouteHelper::getCategoryAlias($id);
}
unset($query['view'], $query['id']);
break;
}
if (count($segments))
{
$systemVariables = [
'option',
'Itemid',
'search',
'start',
'limitstart',
'limit',
'format',
];
foreach ($systemVariables as $variable)
{
if (isset($queryArr[$variable]))
{
unset($queryArr[$variable]);
}
}
$db = Factory::getDbo();
$dbQuery = $db->getQuery(true);
$queryString = $db->quote(http_build_query($queryArr));
$segments =
array_map('Joomla\CMS\Application\ApplicationHelper::stringURLSafe',
$segments);
$segmentString = implode('/', $segments);
$key = $db->quote(md5($segmentString));
$dbQuery->select('id')
->from('#__helpdeskpro_urls')
->where('md5_key = ' . $key);
$db->setQuery($dbQuery);
$urlId = (int) $db->loadResult();
if (!$urlId)
{
$dbQuery->clear()
->insert('#__helpdeskpro_urls')
->columns($db->quoteName(['md5_key',
'query', 'segment']))
->values(implode(',', [$key, $queryString,
$db->quote($segmentString)]));
$db->setQuery($dbQuery);
$db->execute();
}
}
return $segments;
}
/**
* Parse the segments of a URL.
*
* @param array &$segments The segments of the URL to parse.
*
* @return array The URL attributes to be used by the application.
* @throws Exception
*
* @since 2.8.1
*/
public function parse(&$segments)
{
$vars = [];
if (count($segments))
{
$db = Factory::getDbo();
$key = md5(str_replace(':', '-',
implode('/', $segments)));
$query = $db->getQuery(true);
$query->select('`query`')
->from('#__helpdeskpro_urls')
->where('md5_key = ' . $db->quote($key));
$db->setQuery($query);
$queryString = $db->loadResult();
if ($queryString)
{
parse_str(html_entity_decode($queryString), $vars);
}
else
{
$method =
strtoupper(Factory::getApplication()->input->getMethod());
if ($method == 'GET')
{
throw new Exception('Page not found', 404);
}
}
if (version_compare(JVERSION, '4.0.0-dev', 'ge'))
{
$segments = [];
}
}
return $vars;
}
}
/**
* Events Booking router functions
*
* These functions are proxies for the new router interface
* for old SEF extensions.
*
* @param array &$query An array of URL arguments
*
* @return array The URL arguments to use to assemble the subsequent
URL.
*/
function HelpdeskproBuildRoute(&$query)
{
$router = new HelpdeskproRouter();
return $router->build($query);
}
function HelpdeskproParseRoute($segments)
{
$router = new HelpdeskproRouter();
return $router->parse($segments);
}
PKX��[6c>Z��View/Article/Html.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Site\View\Article;
use HelpdeskProHelperBootstrap;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Router\Route;
use OSL\Utils\Database as DatabaseUtils;
use OSL\View\HtmlView;
use OSSolution\HelpdeskPro\Site\Helper\Helper as HelpdeskproHelper;
use OSSolution\HelpdeskPro\Site\Helper\Html as HelpdeskproHelperHtml;
defined('_JEXEC') or die;
/**
* Class Html
*
* @property \OSSolution\HelpdeskPro\Site\Model\Article $model
*/
class Html extends HtmlView
{
protected function beforeRender()
{
$this->item = $this->model->getData();
if (empty($this->item->id))
{
throw new \Exception(Text::_('HDP_ARTICLE_NOT_FOUND'), 404);
}
$config = HelpdeskproHelper::getConfig();
// Update hits
$this->model->hits();
if ($config->highlight_code)
{
HelpdeskproHelper::loadHighlighter();
}
// Pathway
$pathway = $this->container->app->getPathway();
// Get category title
$fieldSuffix = HelpdeskproHelper::getFieldSuffix();
$db = $this->model->getDbo();
$query = $db->getQuery(true);
$query->select('title')
->from('#__helpdeskpro_categories')
->where('id = ' . $this->item->category_id);
if ($fieldSuffix)
{
DatabaseUtils::getMultilingualFields($query, array('title'),
$fieldSuffix);
}
$db->setQuery($query);
$categoryTitle = $db->loadResult();
$pathway->addItem($categoryTitle,
Route::_('index.php?option=com_helpdeskpro&view=articles&filter_category_id='
. $this->item->category_id . '&Itemid=' .
$this->Itemid));
$pathway->addItem($this->item->title);
// Handle page title
$active = $this->container->app->getMenu()->getActive();
$params = HelpdeskproHelperHtml::getViewParams($active,
array('categories', 'articles', 'article'));
if (!$params->get('page_title'))
{
$params->set('page_title', $this->item->title);
}
HelpdeskproHelperHtml::prepareDocument($params, $this->item);
$this->bootstrapHelper = HelpdeskProHelperBootstrap::getInstance();
}
}PKX��[�he:: View/Article/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
// no direct access
defined( '_JEXEC' ) or die ;
?>
<div id="hdp_container" class="container-fluid">
<h1 class="hdp_title"><?php echo
$this->item->title; ?></h1>
<div class="hdp-article-detail <?php echo
$this->bootstrapHelper->getClassMapping('clearfix');
?>">
<?php echo $this->item->text; ?>
</div>
</div>PKX��[�����View/Articles/Html.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Site\View\Articles;
use HelpdeskProHelperBootstrap;
use OSL\Utils\Database as DatabaseUtils;
use OSL\View\ListView;
use OSSolution\HelpdeskPro\Site\Helper\Database as
HelpdeskproHelperDatabase;
use OSSolution\HelpdeskPro\Site\Helper\Helper as HelpdeskproHelper;
use OSSolution\HelpdeskPro\Site\Helper\Html as HelpdeskproHelperHtml;
use OSSolution\HelpdeskPro\Site\Helper\Route as RouteHelper;
defined('_JEXEC') or die;
class Html extends ListView
{
protected function beforeRender()
{
parent::beforeRender();
// Add articles to route
RouteHelper::addArticles($this->items);
$fieldSuffix = HelpdeskproHelper::getFieldSuffix();
$rows = HelpdeskproHelperDatabase::getAllCategories('title',
array(), $fieldSuffix, 2);
$this->lists['id'] =
HelpdeskproHelperHtml::buildCategoryDropdown($this->state->id,
'id', 'class="input-large form-select"
onchange="submit();"', $rows);
// Handle page title
$active = $this->container->app->getMenu()->getActive();
$params = HelpdeskproHelperHtml::getViewParams($active,
array('categories', 'articles'));
$category = null;
if ($this->state->filter_category_id)
{
$db = $this->model->getDbo();
$query = $db->getQuery(true);
$query->select('title')
->from('#__helpdeskpro_categories')
->where('id = ' .
$this->state->filter_category_id);
if ($fieldSuffix)
{
DatabaseUtils::getMultilingualFields($query, array('title'),
$fieldSuffix);
}
$db->setQuery($query);
$categoryTitle = $db->loadResult();
if (!$params->get('page_title') && $categoryTitle)
{
$params->set('page_title', $categoryTitle);
}
// Pathway
$pathway = $this->container->app->getPathway();
$pathway->addItem($categoryTitle);
}
HelpdeskproHelperHtml::prepareDocument($params);
$this->bootstrapHelper = HelpdeskProHelperBootstrap::getInstance();
}
}PKX��[�
�q�� View/Articles/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined( '_JEXEC' ) or die ;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Router\Route;
use Joomla\CMS\Uri\Uri;
$ordering = $this->state->filter_order == 'tbl.ordering';
HTMLHelper::_('bootstrap.tooltip', '.hasTooltip',
array('placement' => 'top'));
?>
<div id="hdp_container" class="container-fluid">
<h1 class="hdp_title"><?php echo
Text::_('HDP_ARTICLES'); ?></h1>
<form action="<?php echo
htmlspecialchars(Uri::getInstance()->toString()); ?>"
method="post" name="adminForm" id="adminForm"
class="form-inline">
<fieldset class="filters btn-toolbar <?php echo
$this->bootstrapHelper->getClassMapping('clearfix');
?>">
<div class="btn-group">
<input type="text" name="filter_search"
id="filter_search" value="<?php echo
$this->escape($this->state->filter_search); ?>"
class="search-query input-xlarge"
onchange="document.adminForm.submit();"
placeholder="<?php echo
Text::_('HDP_ARTICLES_SEARCH_PLACEHOLDER'); ?>" />
</div>
<div class="btn-group pull-right">
<?php echo $this->lists['id']; ?>
</div>
</fieldset>
</form>
<table class="table table-striped table-bordered
table-condensed">
<thead>
<tr>
<th>
<?php echo Text::_('HDP_TITLE'); ?>
</th>
<th>
<?php echo Text::_('HDP_HITS'); ?>
</th>
</tr>
</thead>
<tbody>
<?php
foreach($this->items as $item)
{
?>
<tr>
<td>
<a href="<?php echo
Route::_('index.php?option=com_helpdeskpro&view=article&id='.$item->id.'&Itemid='.$this->Itemid);
?>"><?php echo $item->title;?></a>
</td>
<td>
<spsn class="badge badge-info"><?php echo
$item->hits; ?></spsn>
</td>
</tr>
<?php
}
?>
</tbody>
<?php
if ($this->pagination->total > $this->pagination->limit)
{
?>
<tfoot>
<tr>
<td colspan="2"><?php echo
$this->pagination->getPagesLinks();?></td>
</tr>
</tfoot>
<?php
}
?>
</table>
</div>PKX��[�q{��View/Categories/Html.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Site\View\Categories;
use HelpdeskProHelperBootstrap;
use OSL\View\ListView;
use OSSolution\HelpdeskPro\Site\Helper\Html as HelpdeskproHelperHtml;
use OSSolution\HelpdeskPro\Site\Helper\Route as RouteHelper;
defined('_JEXEC') or die;
class Html extends ListView
{
protected function beforeRender()
{
parent::beforeRender();
foreach ($this->items as $item)
{
RouteHelper::addArticles($item->articles);
}
// Handle page title
$active = $this->container->app->getMenu()->getActive();
$params = HelpdeskproHelperHtml::getViewParams($active,
array('categories'));
HelpdeskproHelperHtml::prepareDocument($params);
$this->bootstrapHelper = HelpdeskProHelperBootstrap::getInstance();
}
}PKX��[A�V��
View/Categories/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined( '_JEXEC' ) or die ;
use Joomla\CMS\Factory;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Router\Route;
use OSSolution\HelpdeskPro\Site\Helper\Route as RouteHelper;
$params = Factory::getApplication()->getParams();
$numberColumns = $params->get('number_columns', 2);
$spanClass = 'span' . intval(12 / $numberColumns);
?>
<div id="hdp_container" class="container-fluid">
<h1 class="hdp_title"><?php echo
Text::_('HDP_ARTICLE_CATEGORIES'); ?></h1>
<div class="hdp-categories-list clearfix">
<div class="row-fluid">
<?php
$i = 0;
$numberCategories = count($this->items);
foreach ($this->items as $item)
{
$i++;
$link = Route::_(RouteHelper::getArticlesRoute($item->id,
$this->Itemid, Factory::getLanguage()->getTag()));
?>
<div class="hpd-category-wrapper <?php echo $spanClass;
?>">
<h3>
<i class="icon-folder-open"></i><a
title="<?php echo
Text::sprintf('HDP_VIEW_ALL_ARTICLES_IN_CATEGORY',
$item->title);?>" href="<?php echo $link;
?>"><?php echo $item->title; ?></a><span
class="hdp-articles-count badge badge-info"><?php echo
$item->total_articles; ?></span>
</h3>
<?php
if ($item->description)
{
?>
<div class="hdp-category-description
clearfix"><?php echo $item->description; ?></div>
<?php
}
?>
<ul class="hp-category-posts">
<?php
foreach($item->articles as $article)
{
?>
<li class="format-standard">
<i class="icon-list-alt"></i><a
title="<?php echo $article->title; ?>"
href="<?php echo
Route::_(RouteHelper::getArticleRoute($article->id,
$article->category_id, $this->Itemid,
JFactory::getLanguage()->getTag()));?>"><?php echo
$article->title; ?></a>
</li>
<?php
}
?>
</ul>
</div>
<?php
if ($i % $numberColumns == 0 && $i < $numberCategories)
{
?>
</div>
<div class="clearfix row-fluid">
<?php
}
}
?>
</div>
</div>
</div>PKX��[VJ�
�
'View/common/tmpl/ticket_add_comment.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
use Joomla\CMS\Language\Text;
defined('_JEXEC') or die;
if (!$canComment)
{
return;
}
if ($captchaInvalid)
{
$style = '';
}
else
{
$style = ' style="display:none;"';
}
if ($config->enable_attachment)
{
echo
HelpdeskproHelperHtml::loadCommonLayout('common/tmpl/ticket_upload_attachments.php');
}
/* @var $bootstrapHelper HelpdeskProHelperBootstrap */
$bootstrapHelper = HelpdeskProHelperBootstrap::getInstance();
$btnClass =
$bootstrapHelper->getClassMapping('btn');
$btnPrimaryClass = $bootstrapHelper->getClassMapping('btn
btn-primary');
?>
<tr id="tr_message_id" <?php echo $style; ?>>
<td>
<?php
if ($config->use_html_editor)
{
echo $editor->display( 'message', $message,
'100%', '250', '75', '10' );
}
else
{
?>
<textarea rows="10" class="hdp_fullwidth
form-control" cols="75" class="hdp_fullwidth"
name="message" id="message"><?php echo $message;
?></textarea>
<?php
}
if ($config->enable_attachment)
{
?>
<div class="clearfix"></div>
<table width="100%">
<tr>
<th><?php echo
Text::_('HDP_ATTACHMENTS'); ?></th>
</tr>
<tr>
<td>
<div id="hdp_ticket_attachments"
class="dropzone needsclick dz-clickable">
</div>
</td>
</tr>
</table>
<?php
}
if ($config->enable_captcha && !empty($captcha))
{
?>
<table>
<tr>
<td class="title_cell">
<?php echo Text::_('HDP_CAPTCHA');
?><span class="required">*</span>
</td>
<td>
<?php echo $captcha; ?>
</td>
</tr>
</table>
<?php
}
?>
<div class="clearfix"></div>
<input type="button" name="btnSubmit"
class="<?php echo $btnPrimaryClass; ?>"
value="<?php echo Text::_('HDP_SUBMIT_COMMENT');
?>" onclick="addComment(this.form);" />
<input type="button" name="btnSubmit"
class="<?php echo $btnPrimaryClass; ?>"
value="<?php echo Text::_('HDP_COMMENT_AND_CLOSE');
?>" onclick="addCommentAndClose(this.form);" />
</td>
</tr>
PKX��[�&�b��$View/common/tmpl/ticket_comments.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Router\Route;
defined('_JEXEC') or die;
/* @var $bootstrapHelper HelpdeskProHelperBootstrap */
$bootstrapHelper = HelpdeskProHelperBootstrap::getInstance();
$iconEdit =
$bootstrapHelper->getClassMapping('icon-edit');
$iconTrash =
$bootstrapHelper->getClassMapping('icon-trash');
$btn = $bootstrapHelper->getClassMapping('btn');
$btnSmall =
$bootstrapHelper->getClassMapping('btn-small');
if (count($messages))
{
$imageFileTypes = array('gif', 'jpg',
'jpeg', 'png', 'csv', 'bmp',
'txt');
$attachmentsPath = JPATH_ROOT .
'/media/com_helpdeskpro/attachments';
?>
<tr>
<td>
<div class="hdp_ticket_comments">
<ul>
<?php
foreach($messages as $message)
{
?>
<li id="mesage-<?php echo $message->id;
?>">
<table class="admintable <?php echo
$bootstrapHelper->getClassMapping('table table-striped
table-bordered'); ?> table-condensed">
<tr>
<td class="hdp_ticket_icon_user">
<div class="hdp_ticket-images">
<?php
$avatarUrl = $rootUri .
'/media/com_helpdeskpro/assets/images/icons/icon-user.jpeg';
if ($message->user_id)
{
$avatar =
HelpdeskproHelper::getUserAvatar($message->user_id);
if ($avatar)
{
$avatarUrl = $rootUri . '/' . $avatar;
}
}
?>
<img width="60" height="60"
src="<?php echo $avatarUrl; ?>" title="<?php echo
$message->name; ?>">
</div>
</td>
<td class="hdp_ticket_comments">
<div class="hdp_ticket_comments_body">
<div class="hdp_ticket_arrow"></div>
<div class="hdp_ticket_commenter-name">
<span class="hdp_ticket_name">
<?php
if ($message->user_id)
{
echo $message->name;
}
else
{
echo $item->name;
}
?>
- <a
href="#<?php echo $message->id; ?>">[#<?php echo
$message->id; ?>]</a>
</span>
<span class="hdp_ticket_date_time">
<?php
if ($message->user_id)
{
echo HTMLHelper::_('date',
$message->date_added, $config->date_format);
}
else
{
echo HTMLHelper::_('date',
$message->date_added, $config->date_format);
}
if (HelpdeskproHelper::canUpdateComment($user,
$message->id))
{
?>
<button type="button" class="<?php echo
$btn . ' ' . $btnSmall; ?> edit_comment"
id="<?php echo $message->id; ?>" title="<?php
echo Text::_('HDP_EDIT_THIS_COMMENT'); ?>"><i
class="<?php echo $iconEdit;
?>"></i></button>
<?php
}
if (HelpdeskproHelper::canDeleteComment($user,
$message->id))
{
?>
<button type="button" class="<?php echo
$btn . ' ' . $btnSmall; ?> remove_comment"
id="<?php echo $message->id; ?>" title="<?php
echo Text::_('HDP_DELETE_THIS_COMMENT'); ?>"><i
class="<?php echo $iconTrash;
?>"></i></button>
<?php
}
?>
</span>
</div>
<div class="hdp_ticket_comment-text">
<div data-title="Enter Your Comment"
class="hd-edit-table" id="hdp_ticket_edit-text-<?php echo
$message->id; ?>">
<?php
if ($config->process_bb_code)
{
echo HelpdeskproHelper::processBBCode($message->message);
}
else
{
if ($config->use_html_editor)
{
echo $message->message;
}
else
{
echo nl2br($message->message);
}
}
?>
</div>
<?php
if ($message->attachments)
{
$originalFileNames = explode('|',
$message->original_filenames);
$attachments = explode('|',
$message->attachments);;
?>
<div class="hdp_ticket_comment-file">
<ul>
<?php
$i = 0 ;
foreach($originalFileNames as $fileName)
{
$actualFileName = $attachments[$i++];
if (!file_exists($attachmentsPath . '/' .
$actualFileName))
{
continue;
}
$icon = substr($fileName, strrpos($fileName,
'.') + 1);
$icon = strtolower($icon);
if (!file_exists(JPATH_SITE .
"/media/com_helpdeskpro/assets/images/icons/$icon.png"))
{
$icon = "default";
}
if (in_array($icon, $imageFileTypes))
{
?>
<li><a class="hdp-modal"
href="<?php echo
Route::_('index.php?option=com_helpdeskpro&task=ticket.download_attachment&filename='.$actualFileName.'&original_filename='.$fileName);
?>"><img height="16" width="16"
src="<?php echo $rootUri .
"/media/com_helpdeskpro/assets/images/icons/$icon.png"
?>" ><?php echo $fileName ?></a></li>
<?php
}
else
{
?>
<li><a href="<?php echo
Route::_('index.php?option=com_helpdeskpro&task=ticket.download_attachment&filename='.$actualFileName.'&original_filename='.$fileName);
?>"><img height="16" width="16"
src="<?php echo $rootUri .
"/media/com_helpdeskpro/assets/images/icons/$icon.png"
?>" ><?php echo $fileName ?></a></li>
<?php
}
}
?>
</ul>
</div>
<?php
}
?>
</div>
</div>
</td>
</tr>
</table>
</li>
<?php
}
?>
</ul>
</div>
</td>
</tr>
<?php
}PKX��[*ځv�
�
)View/common/tmpl/ticket_customer_info.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
defined('_JEXEC') or die;
/* @var $bootstrapHelper HelpdeskProHelperBootstrap */
$bootstrapHelper = HelpdeskProHelperBootstrap::getInstance();
$config = HelpdeskproHelper::getConfig();
?>
<table class="admintable <?php echo
$bootstrapHelper->getClassMapping('table table-striped
table-bordered'); ?> table-condensed">
<tr>
<th colspan="2"><?php echo
Text::_('HPD_TICKET_DETAIL'); ?></th>
</tr>
<tr>
<td>
<?php echo Text::_('HDP_TICKET_ID'); ?>
</td>
<td>
<?php echo $item->id; ?>
</td>
</tr>
<tr>
<td>
<?php echo Text::_('HDP_CATEGORY'); ?>
</td>
<td>
<?php echo $item->category_title ; ?>
</td>
</tr>
<?php
if ($item->user_id > 0)
{
?>
<tr>
<td>
<?php echo Text::_('HDP_USER'); ?>
</td>
<td>
<?php echo $item->username; ?>[<?php echo
$item->user_id; ?>]
</td>
</tr>
<?php
}
?>
<tr>
<td>
<?php echo Text::_('HDP_NAME'); ?>
</td>
<td>
<?php echo $item->name; ?>
</td>
</tr>
<tr>
<td>
<?php echo Text::_('HDP_EMAIl'); ?>
</td>
<td>
<a href="mailto:<?php echo $item->email;
?>"><?php echo $item->email; ?></a>
</td>
</tr>
<tr>
<td>
<?php echo Text::_('HDP_TICKET_STATUS'); ?>
</td>
<td>
<?php echo $item->status ; ?>
</td>
</tr>
<?php
if ($config->get('enable_rating', 1) &&
$item->rating)
{
switch ($item->rating)
{
case 1:
$img = 'unsatisfactory.png';
$title = Text::_('HDP_VERY_POOR');
break ;
case 2:
$img = 'poor.png';
$title = Text::_('HDP_FAIR');
break ;
case 3:
$img = 'average.png';
$title = Text::_('HDP_AVERAGE');
break ;
case 4:
$img = 'good.png';
$title = Text::_('HDP_GOOD');
break ;
case 5:
$img = 'great.png';
$title = Text::_('HDP_EXCELLENT');
break ;
}
?>
<tr>
<td>
<?php echo Text::_('HDP_RATING'); ?>
</td>
<td>
<img src="<?php echo $rootUri .
'/media/com_helpdeskpro/feedback/' . $img; ?>"
title="<?php echo $title; ?>" />
</td>
</tr>
<?php
}
?>
<tr>
<td>
<?php echo Text::_('HDP_TICKET_PRIORITY'); ?>
</td>
<td>
<?php echo $item->priority ; ?>
</td>
</tr>
<tr>
<td>
<?php echo Text::_('HDP_CREATED_DATE'); ?>
</td>
<td>
<?php echo HTMLHelper::_('date', $item->created_date,
$config->date_format); ?>
</td>
</tr>
<tr>
<td>
<?php echo Text::_('HDP_MODIFIED_DATE'); ?>
</td>
<td>
<?php echo HTMLHelper::_('date', $item->modified_date,
$config->date_format); ?>
</td>
</tr>
<?php
if (count($fields))
{
?>
<tr><th colspan="2"><?php echo
Text::_('HPD_EXTRA_INFORMATION'); ?></th></tr>
<?php
foreach($fields as $field)
{
if (in_array($field->fieldtype, ['Heading',
'Message']))
{
continue;
}
?>
<tr>
<td>
<?php echo $field->title ; ?>
</td>
<td>
<?php echo @$fieldValues[$field->id]; ?>
</td>
</tr>
<?php
}
}
if (!empty($results))
{
foreach($results as $result)
{
echo $result ;
}
}
?>
</table>
PKX��[v��`��"View/common/tmpl/ticket_detail.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Router\Route;
$imageFileTypes = array('gif', 'jpg', 'jpeg',
'png', 'csv', 'bmp', 'txt');
$attachmentsPath = JPATH_ROOT .
'/media/com_helpdeskpro/attachments';
?>
<div class="hdp_ticket_description-body">
<?php
if ($config->process_bb_code)
{
echo HelpdeskproHelper::processBBCode($item->message);
}
else
{
if ($config->use_html_editor)
{
echo $item->message;
}
else
{
echo nl2br($item->message);
}
}
if ($item->attachments)
{
$originalFileNames = explode('|',
$item->original_filenames);
$attachments = explode('|', $item->attachments);;
?>
<div class="hdp_ticket_description-file">
<ul>
<?php
$i = 0 ;
foreach($originalFileNames as $fileName)
{
$actualFileName = $attachments[$i++];
if (!file_exists($attachmentsPath . '/' . $actualFileName))
{
continue;
}
$icon = substr($fileName, strrpos($fileName, '.') + 1);
$icon = strtolower($icon);
if
(!file_exists(JPATH_SITE."/media/com_helpdeskpro/assets/images/icons/$icon.png"))
{
$icon="default";
}
if (in_array($icon, $imageFileTypes))
{
?>
<li><a class="hdp-modal" href="<?php echo
Route::_('index.php?option=com_helpdeskpro&task=ticket.download_attachment&filename='.$actualFileName.'&original_filename='.$fileName);
?>"><img height="16" width="16"
src="<?php echo $rootUri .
"/media/com_helpdeskpro/assets/images/icons/$icon.png";
?>" ><?php echo $fileName ?></a></li>
<?php
}
else
{
?>
<li><a href="<?php echo
Route::_('index.php?option=com_helpdeskpro&task=ticket.download_attachment&filename='.$actualFileName.'&original_filename='.$fileName);
?>"><img height="16" width="16"
src="<?php echo $rootUri .
"/media/com_helpdeskpro/assets/images/icons/$icon.png";
?>" ><?php echo $fileName ?></a></li>
<?php
}
}
?>
</ul>
</div>
<?php
}
?>
</div>
PKX��[2F�� .View/common/tmpl/ticket_upload_attachments.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Factory;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Uri\Uri;
$config = HelpdeskproHelper::getConfig();
$allowedExtensions = $config->allowed_file_types;
$maxNumberOfFiles = (int) $config->max_number_attachments ?: 1;
if (!$allowedExtensions)
{
$allowedExtensions =
'doc|docx|ppt|pptx|pdf|zip|rar|bmp|gif|jpg|jepg|png|swf|zipx';
}
$allowedExtensions = explode('|', $allowedExtensions);
for ($i = 0, $n = count($allowedExtensions); $i < $n; $i++)
{
$allowedExtensions[$i] = '.' .
strtolower(trim($allowedExtensions[$i]));
}
$token = JSession::getFormToken() . '=' . 1;
$maxFileSize = 'null';
if ($config->max_file_size > 0)
{
switch ($config->max_filesize_type)
{
case 1:
$maxFileSize = (int) ($config->max_file_size / 1024 * 1024);
break;
case 2:
$maxFileSize = (int) ($config->max_file_size / 1024);
break;
case 3:
$maxFileSize = (int) $config->max_file_size;
break;
}
}
$document = Factory::getDocument();
$rootUri = Uri::root(true);
$document->addScript($rootUri .
'/media/com_helpdeskpro/js/ticket-upload-attachments.js');
$document->addScriptOptions('maxFiles', $maxNumberOfFiles);
$document->addScriptOptions('acceptedFiles',
implode(',', $allowedExtensions));
$document->addScriptOptions('maxFilesize', $maxFileSize);
Text::script('HDP_DROP_FILES_TO_UPLOAD', true);
$document->addScriptOptions('uploadProcessUrl',
Uri::base(true) .
'/index.php?option=com_helpdeskpro&task=ticket.upload&' .
$token);PKX��[�#� View/common/tmpl/toolbar.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Language\Text;
/* @var $bootstrapHelper HelpdeskProHelperBootstrap */
$bootstrapHelper = HelpdeskProHelperBootstrap::getInstance();
$btnPrimary = $bootstrapHelper->getClassMapping('btn
btn-primary');
$config = HelpdeskproHelper::getConfig();
?>
<div class="btn-toolbar hdp_toolbar">
<?php
if ($user->authorise('helpdeskpro.changeticketcategory',
'com_helpdeskpro') && count($categories) > 1)
{
?>
<div class="btn-group">
<button class="<?php echo $btnPrimary; ?>
dropdown-toggle" data-toggle="dropdown"><?php echo
Text::_('HDP_CHANGE_TICKET_CATEGORY'); ?> <span
class="caret"></span></button>
<ul class="dropdown-menu">
<?php
foreach ($categories as $category)
{
?>
<li><a
href="javascript:HDP.changeTicketCategory(<?php echo
$category->id; ?>)"><?php echo $category->treename;
?></a></li>
<?php
}
?>
</ul>
</div>
<?php
}
if ($user->authorise('helpdeskpro.changeticketstatus',
'com_helpdeskpro') && count($rowStatuses) > 1)
{
?>
<div class="btn-group">
<button class="<?php echo $btnPrimary; ?>
dropdown-toggle" data-toggle="dropdown"><?php echo
Text::_('HDP_CHANGE_TICKET_STATUS'); ?> <span
class="caret"></span></button>
<ul class="dropdown-menu">
<?php
foreach ($rowStatuses as $rowStatus)
{
?>
<li><a href="javascript:HDP.changeTicketStatus(<?php
echo $rowStatus->id; ?>);"><?php echo
$rowStatus->title; ?></a></li>
<?php
}
?>
</ul>
</div>
<?php
}
if (count($rowPriorities) && count($rowPriorities) > 1)
{
?>
<div class="btn-group">
<button class="<?php echo $btnPrimary; ?>
dropdown-toggle" data-toggle="dropdown"><?php echo
Text::_('HDP_CHANGE_TICKET_PRIORITY'); ?> <span
class="caret"></span></button>
<ul class="dropdown-menu">
<?php
foreach ($rowPriorities as $rowPriority)
{
?>
<li><a
href="javascript:HDP.changeTicketPriority(<?php echo
$rowPriority->id; ?>)"><?php echo $rowPriority->title;
?></a></li>
<?php
}
?>
</ul>
</div>
<?php
}
if ($config->get('enable_rating', 1) && $isCustomer
&& !$item->rating)
{
?>
<div class="btn-group">
<button class="<?php echo $btnPrimary; ?>
dropdown-toggle" data-toggle="dropdown"><?php echo
Text::_('HDP_TICKET_RATING'); ?> <span
class="caret"></span></button>
<ul class="dropdown-menu">
<li><a
href="javascript:HDP.ticketRating(1)"><?php echo
Text::_('HDP_VERY_POOR'); ?></a></li>
<li><a
href="javascript:HDP.ticketRating(2)"><?php echo
Text::_('HDP_FAIR'); ?></a></li>
<li><a
href="javascript:HDP.ticketRating(3)"><?php echo
Text::_('HDP_AVERAGE'); ?></a></li>
<li><a
href="javascript:HDP.ticketRating(4)"><?php echo
Text::_('HDP_GOOD'); ?></a></li>
<li><a
href="javascript:HDP.ticketRating(5)"><?php echo
Text::_('HDP_EXCELLENT'); ?></a></li>
</ul>
</div>
<?php
}
if (!empty($rowLabels))
{
?>
<div class="btn-group">
<button class="<?php echo $btnPrimary; ?>
dropdown-toggle" data-toggle="dropdown"><?php echo
Text::_('HDP_APPLY_LABEL'); ?><span
class="caret"></span></button>
<ul class="dropdown-menu">
<li><a
href="javascript:HDP.applyTicketLabel(0)"><?php echo
Text::_('HDP_NO_LABEL'); ?></a></li>
<?php
foreach ($rowLabels as $rowLabel)
{
?>
<li><a href="javascript:HDP.applyTicketLabel(<?php
echo $rowLabel->id; ?>)"><?php echo $rowLabel->title;
?></a></li>
<?php
}
?>
</ul>
</div>
<?php
}
if (!empty($convertToKb))
{
?>
<div class="btn-group">
<input type="button" class="<?php echo
$bootstrapHelper->getClassMapping('btn'); ?>
btn-success" value="<?php echo
Text::_('HDP_CONVERT_TO_KB'); ?>"
onclick="convertToArticle(this.form)"
style="margin-left:20px;" />
</div>
<?php
}
?>
</div>
<?php
PKX��[�s�XX View/fieldlayout/checkboxes.phpnu�[���<?php
/**
* @package Joomla
* @subpackage Event Booking
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2010 - 2018 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
$size = (int) $row->size ?: 1;
$span = intval(12 / $size);
$i = 0;
$numberOptions = count($options);
$rowFluid = $bootstrapHelper ?
$bootstrapHelper->getClassMapping('row-fluid') :
'row-fluid';
$spanClass = $bootstrapHelper ?
$bootstrapHelper->getClassMapping('span' . $span) :
'span' . $span;
$clearFixClass = $bootstrapHelper ?
$bootstrapHelper->getClassMapping('clearfix') :
'clearfix';
$ukFieldsetClass = $bootstrapHelper ?
$bootstrapHelper->getFrameworkClass('uk-fieldset', 2) :
'';
?>
<fieldset id="<?php echo $name; ?>" class="<?php
echo $ukFieldsetClass . $clearFixClass; ?>
hdp-checkboxes-container">
<div class="<?php echo $rowFluid . ' ' .
$clearFixClass; ?>">
<?php
foreach ($options as $option)
{
$i++;
$checked = in_array($option, $selectedOptions) ? 'checked' :
'';
?>
<div class="<?php echo $spanClass ?>">
<label class="checkbox">
<input type="checkbox" id="<?php
echo $name.$i; ?>"
name="<?php echo $name; ?>[]"
value="<?php echo
htmlspecialchars($option, ENT_COMPAT, 'UTF-8') ?>"
<?php echo $checked.$attributes; ?>
/><?php echo $option; ?>
</label>
</div>
<?php
if ($i % $size == 0 && $i < $numberOptions)
{
?>
</div>
<div class="<?php echo $rowFluid . ' '
. $clearFixClass; ?>">
<?php
}
}
?>
</div>
</fieldset>
PKX��[O�o��!View/fieldlayout/controlgroup.phpnu�[���<?php
/**
* @package Joomla
* @subpackage OSMembership
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2012 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
$controlGroupClass = $bootstrapHelper ?
$bootstrapHelper->getClassMapping('control-group') :
'control-group';
$controlLabelClass = $bootstrapHelper ?
$bootstrapHelper->getClassMapping('control-label') :
'control-label';
$controlsClass = $bootstrapHelper ?
$bootstrapHelper->getClassMapping('controls') :
'controls';
if ($tableLess)
{
?>
<div class="<?php echo $controlGroupClass; ?>"
<?php echo $controlGroupAttributes ?>>
<div class="<?php echo $controlLabelClass
?>">
<?php echo $label; ?>
</div>
<div class="<?php echo $controlsClass; ?>">
<?php echo $input; ?>
</div>
</div>
<?php
}
else
{
?>
<tr <?php echo $controlGroupAttributes; ?>>
<td class="key">
<?php
echo $row->title;
if ($row->required)
{
?>
<span class="required">*</span>
<?php
}
?>
</td>
<td>
<?php echo $input; ?>
</td>
</tr>
<?php
}
PKX��[��l��� View/fieldlayout/heading.phpnu�[���<?php
/**
* @package Joomla
* @subpackage OSMembership
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2012 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Language\Text;
?>
<h3 class="hdp-heading" <?php echo $controlGroupAttributes;
?>><?php echo Text::_($title); ?></h3>
PKX��[�W�B��View/fieldlayout/label.phpnu�[���<?php
/**
* @package Joomla
* @subpackage OSMembership
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2012 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
$class = '';
$useTooltip = false;
if (!empty($description))
{
HTMLHelper::_('bootstrap.tooltip');
Factory::getDocument()->addStyleDeclaration(".hasTip{display:block
!important}");
$useTooltip = true;
$class = 'hasTooltip hasTip';
}
?>
<label id="<?php echo $name; ?>-lbl" for="<?php
echo $name; ?>"<?php if ($class) echo ' class="'
. $class . '"' ?> <?php if ($useTooltip) echo '
title="' . HTMLHelper::tooltipText(trim($title, ':'),
$description, 0) . '"'; ?>>
<?php
echo $title;
if ($row->required)
{
?>
<span class="required">*</span>
<?php
}
?>
</label>PKX��[�K�� View/fieldlayout/message.phpnu�[���<?php
/**
* @package Joomla
* @subpackage OSMembership
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2012 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
$controlGroup = $bootstrapHelper ?
$bootstrapHelper->getClassMapping('control-group') :
'control-group';
?>
<div class="<?php echo $controlGroup; ?> hdp-message"
<?php echo $controlGroupAttributes; ?>><?php echo $description;
?></div>
PKX��[k5�_bbView/fieldlayout/radio.phpnu�[���<?php
/**
* @package Joomla
* @subpackage OSMembership
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2012 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
$size = (int) $row->size ?: 1;
$span = intval(12 / $size);
$i = 0;
$numberOptions = count($options);
$rowFluid = $bootstrapHelper ?
$bootstrapHelper->getClassMapping('row-fluid') :
'row-fluid';
$spanClass = $bootstrapHelper ?
$bootstrapHelper->getClassMapping('span' . $span) :
'span' . $span;
$clearFixClass = $bootstrapHelper ?
$bootstrapHelper->getClassMapping('clearfix') :
'clearfix';
$ukFieldsetClass = $bootstrapHelper ?
$bootstrapHelper->getFrameworkClass('uk-fieldset', 2) :
'';
?>
<fieldset id="<?php echo $name; ?>" class="<?php
echo $ukFieldsetClass . $clearFixClass; ?>
hdp-radio-container">
<div class="<?php echo $rowFluid . ' ' .
$clearFixClass; ?>">
<?php
$value = trim($value);
foreach ($options as $option)
{
$i++;
$checked = (trim($option) == $value) ? 'checked' :
'';
?>
<div class="<?php echo $spanClass ?>">
<label class="radio">
<input type="radio" id="<?php echo
$name.$i; ?>"
name="<?php echo $name; ?>"
value="<?php echo
htmlspecialchars($option, ENT_COMPAT, 'UTF-8') ?>"
<?php echo $checked.$attributes; ?>
/><?php echo $option; ?>
</label>
</div>
<?php
if ($i % $size == 0 && $i < $numberOptions)
{
?>
</div>
<div class="<?php echo $rowFluid . ' '
. $clearFixClass; ?>">
<?php
}
}
?>
</div>
</fieldset>
PKX��[
����View/fieldlayout/text.phpnu�[���<?php
/**
* @package Joomla
* @subpackage OSMembership
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2012 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
?>
<input type="<?php echo $type; ?>"
name="<?php echo $name; ?>" id="<?php echo
$name; ?>"
value=""<?php echo $attributes; ?> />
PKX��[�6U,�� View/fieldlayout/textarea.phpnu�[���<?php
/**
* @package Joomla
* @subpackage OSMembership
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2012 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
?>
<textarea name="<?php echo $name; ?>"
id="<?php echo $name; ?>"<?php echo
$attributes; ?>><?php echo htmlspecialchars($value, ENT_COMPAT,
'UTF-8'); ?></textarea>
PKX��[�S;�c)c)View/Ticket/Html.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Site\View\Ticket;
use HelpdeskProHelperBootstrap;
use Joomla\CMS\Captcha\Captcha;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Plugin\PluginHelper;
use Joomla\CMS\Router\Route;
use Joomla\CMS\Uri\Uri;
use Joomla\Registry\Registry;
use Joomla\Utilities\ArrayHelper;
use OSL\View\HtmlView;
use OSSolution\HelpdeskPro\Site\Helper\Database as
HelpdeskproHelperDatabase;
use OSSolution\HelpdeskPro\Site\Helper\Helper as HelpdeskproHelper;
use OSSolution\HelpdeskPro\Site\Helper\Html as HelpdeskproHelperHtml;
use OSSolution\HelpdeskPro\Site\Helper\Jquery as HelpdeskproHelperJquery;
use OSSolution\HelpdeskPro\Site\Helper\Route as RouteHelper;
defined('_JEXEC') or die;
/**
* Class Html
*
* @property \OSSolution\HelpdeskPro\Admin\Model\Ticket $model
*/
class Html extends HtmlView
{
protected function beforeRender()
{
// Load jQuery validation engine
HelpdeskproHelperJquery::validateForm();
// Remove the uploaded files data from section
$this->container->session->clear('hdp_uploaded_files');
$this->container->session->clear('hdp_uploaded_files_original_names');
$this->bootstrapHelper = HelpdeskProHelperBootstrap::getInstance();
$layout = $this->getLayout();
if ($layout == 'form')
{
$this->beforeRenderTicketForm();
return;
}
HelpdeskproHelper::loadEditable();
/* @var \JApplicationSite $app */
$app = $this->container->app;
$user = $this->container->user;
$config = HelpdeskproHelper::getConfig();
$fieldSuffix = HelpdeskproHelper::getFieldSuffix();
$item = $this->model->getData();
if (!$item->id)
{
$app->enqueueMessage(Text::_('HDP_TICKET_NOT_EXISTS'));
$app->redirect(Route::_(RouteHelper::getTicketsRoute(), false));
}
// Require users to login if they try to access support ticket via public
link
if (!$config->allow_public_user_submit_ticket &&
$item->is_ticket_code)
{
$redirectUrl = RouteHelper::getTicketRoute($item->id);
if ($user->id)
{
$app->redirect(Route::_($redirectUrl, false));
}
else
{
$app->enqueueMessage(Text::_('HDP_PLEASE_LOGIN_TO_CONTINUE'));
$app->redirect(Route::_('index.php?option=com_users&view=login&return='
. base64_encode($redirectUrl)));
}
}
$canAccess = HelpdeskproHelper::checkTicketAccess($item);
if (!$canAccess)
{
if (!$user->id && !$item->is_ticket_code)
{
$app->enqueueMessage(Text::_('HDP_PLEASE_LOGIN_TO_CONTINUE'));
$app->redirect(Route::_('index.php?option=com_users&view=login&return='
. base64_encode(Uri::getInstance()->toString())));
}
else
{
$app->enqueueMessage(Text::_('HDP_INVALID_TICKET'),
'warning');
$app->redirect(Uri::root());
}
}
$rows = HelpdeskproHelperDatabase::getAllCategories(
'ordering',
['access IN (' . implode(',',
$user->getAuthorisedViewLevels()) . ')'],
$fieldSuffix
);
$children = [];
if ($rows)
{
// first pass - collect children
foreach ($rows as $v)
{
$pt = $v->parent_id;
$list = @$children[$pt] ? $children[$pt] : [];
array_push($list, $v);
$children[$pt] = $list;
}
}
$categories = HTMLHelper::_('menu.treerecurse', 0,
'', [], $children, 9999, 0, 0);
$rowStatuses =
HelpdeskproHelperDatabase::getAllStatuses('ordering',
$fieldSuffix);
$rowPriorities =
HelpdeskproHelperDatabase::getAllPriorities('ordering',
$fieldSuffix);
if ($user->id == $item->user_id || $item->is_ticket_code)
{
$isCustomer = 1;
}
else
{
$isCustomer = 0;
}
if ($isCustomer && ($item->status_id ==
$config->closed_ticket_status))
{
$canComment = false;
}
else
{
$canComment = true;
}
$message = $this->input->getHtml('message');
if ($config->highlight_code)
{
HelpdeskproHelper::loadHighlighter();
}
$this->loadCaptcha($app, $config);
// Add js variables
$maxNumberOfFiles = $config->max_number_attachments ? (int)
$config->max_number_attachments : 1;
$siteUrl = Uri::root();
$this->container->document->addScriptDeclaration("
var maxAttachment = $maxNumberOfFiles;
var currentCategory = 0;
var currentNumberAttachment = 1;
var currentStatus = 0;
var hdpSiteUrl = '$siteUrl';
var jItemId = " . (int) $this->Itemid . ";
");
PluginHelper::importPlugin('helpdeskpro');
//Trigger plugins
$results =
$this->container->app->triggerEvent('onViewTicket',
[$item]);
// Pathway
$pathway = $app->getPathway();
$pathway->addItem(Text::sprintf('HDP_TICKET_NUMBER',
$item->id));
$this->fields =
HelpdeskproHelper::getFields($item->category_id);
$this->messages = $this->model->getMessages();
$this->fieldValues = $this->model->getFieldsValue();
$this->rowStatuses = $rowStatuses;
$this->rowPriorities = $rowPriorities;
$this->categories = $categories;
$this->config = $config;
$this->item = $item;
$this->isCustomer = $isCustomer;
$this->canComment = $canComment;
$this->message = $message;
$this->results = $results;
}
/**
* Prepare data to render submit ticket form
*
* @throws \Exception
*/
private function beforeRenderTicketForm()
{
/* @var \JApplicationSite $app */
$app = $this->container->app;
$user = $this->container->user;
$config = HelpdeskproHelper::getConfig();
$fieldSuffix = HelpdeskproHelper::getFieldSuffix();
$userId = $user->get('id');
$active = $app->getMenu()->getActive();
if ($active && isset($active->query['view'],
$active->query['layout'])
&& $active->query['view'] == 'ticket'
&& $active->query['layout'] == 'form')
{
$params = $active->getParams();
}
else
{
$params = new Registry;
}
$categoryId = $this->input->getInt('category_id', (int)
$params->get('default_category_id'));
$priorityId = $this->input->getInt('priority_id', 0);
if (!$userId && !$config->allow_public_user_submit_ticket)
{
//Redirect user to login page
$app->enqueueMessage(Text::_('HDP_LOGIN_TO_SUBMIT_TICKET'));
$app->redirect('index.php?option=com_users&view=login&return='
. base64_encode(Uri::getInstance()->toString()));
}
$filters = ['access IN (' . implode(',',
$user->getAuthorisedViewLevels()) . ')'];
if ($params->get('category_ids'))
{
$categoryIds =
array_filter(ArrayHelper::toInteger(explode(',',
$params->get('category_ids'))));
if (count($categoryIds))
{
$filters[] = ['id IN (' . implode(',',
$categoryIds) . ')'];
}
}
$rows = HelpdeskproHelperDatabase::getAllCategories(
'ordering',
$filters,
$fieldSuffix
);
$lists['category_id'] =
HelpdeskproHelperHtml::buildCategoryDropdown(
$categoryId,
'category_id',
'class="uk-select form-control input-xlarge form-select
validate[required]"
onchange="HDP.showFields(this.form);"',
$rows
);
$rowPriorities =
HelpdeskproHelperDatabase::getAllPriorities('ordering',
$fieldSuffix);
if (count($rowPriorities))
{
$options = [];
$options[] = HTMLHelper::_('select.option',
'', Text::_('HDP_CHOOSE_PRIORITY'), 'id',
'title');
$options = array_merge($options, $rowPriorities);
$lists['priority_id'] =
HTMLHelper::_('select.genericlist', $options,
'priority_id',
[
'option.text.toHtml' => false,
'option.text' => 'title',
'option.key' => 'id',
'list.attr' => 'class="uk-select
input-large validate[required] form-select"',
'list.select' => $priorityId > 0 ? $priorityId
: $config->default_ticket_priority_id]);
}
// Custom fields
$rowFields = HelpdeskproHelper::getAllFields();
$form = new \HDPForm($rowFields);
$relation = HelpdeskproHelper::getFieldCategoryRelation();
$form->prepareFormField($categoryId, $relation);
$fieldJs = "fields = new Array();\n";
foreach ($relation as $catId => $fieldList)
{
$fieldJs .= ' fields[' . $catId . '] = new
Array("' . implode('","', $fieldList) .
'");' . "\n";
}
$this->container->document->addScriptDeclaration($fieldJs);
$data = $this->input->getData();
if ($this->input->getMethod() == 'POST')
{
$useDefault = false;
}
else
{
$useDefault = true;
}
$form->bind($data, $useDefault);
$this->loadCaptcha($app, $config);
$maxNumberOfFiles = $config->max_number_attachments ? (int)
$config->max_number_attachments : 1;
$this->container->document->addScriptDeclaration("
var maxAttachment = $maxNumberOfFiles;
var currentCategory = $categoryId;
var currentNumberAttachment = 1;
");
// Pathway
$pathway = $app->getPathway();
$pathway->addItem(Text::_('HDP_NEW_TICKET'));
$this->lists = $lists;
$this->config = $config;
$this->userId = $userId;
$this->form = $form;
$this->categoryId = $categoryId;
$this->params = $params;
$this->rowCategories = $rows;
}
/**
* Load captcha for submit ticket and add comment form
*
* @param \JApplicationSite $app
* @param \OSL\Config\Config $config
*/
protected function loadCaptcha($app, $config)
{
// Captcha
$showCaptcha = 0;
$user = $this->container->user;
if (!$config->enable_captcha || ($user->id &&
$config->enable_captcha == '2'))
{
$enableCaptcha = false;
}
else
{
$enableCaptcha = true;
}
if ($enableCaptcha)
{
$captchaPlugin = $app->get('captcha',
$this->container->appConfig->get('captcha'));
if (!$captchaPlugin)
{
// Hardcode to recaptcha, reduce support request
$captchaPlugin = 'recaptcha';
}
// Check to make sure Captcha is enabled
$plugin = PluginHelper::getPlugin('captcha', $captchaPlugin);
if ($plugin)
{
$showCaptcha = 1;
$this->captcha =
Captcha::getInstance($captchaPlugin)->display('dynamic_recaptcha_1',
'dynamic_recaptcha_1', 'required');
}
else
{
$app->enqueueMessage(Text::_('EB_CAPTCHA_NOT_ACTIVATED_IN_YOUR_SITE'),
'error');
}
}
$this->showCaptcha = $showCaptcha;
}
}PKY��[���}} View/Ticket/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Editor\Editor;
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Router\Route;
use Joomla\CMS\Uri\Uri;
HTMLHelper::_('behavior.core');
HTMLHelper::_('behavior.keepalive');
if (!HelpdeskproHelper::isJoomla4())
{
HTMLHelper::_('behavior.modal', 'a.hdp-modal');
}
$document = Factory::getDocument();
$rootUri = Uri::root(true);
if (!$this->config->use_html_editor &&
$this->config->process_bb_code)
{
$document->addScript($rootUri .
'/media/com_helpdeskpro/assets/js/jquery.selection.js');
$document->addScript($rootUri .
'/media/com_helpdeskpro/assets/js/helpdeskpro.bbcode.js');
}
$document->addScript($rootUri .
'/media/com_helpdeskpro/js/site-ticket-default.js');
Text::script('HDP_ENTER_COMMENT_FOR_TICKET', true);
$cbIntegration = file_exists(JPATH_ROOT .
'/components/com_comprofiler/comprofiler.php');
$editor =
Editor::getInstance(Factory::getConfig()->get('editor'));
$user = Factory::getUser();
$maxNumberOfFiles = $this->config->max_number_attachments ?
$this->config->max_number_attachments : 1;
if ($this->input->getMethod() == 'POST')
{
$this->captchaInvalid = true;
}
else
{
$this->captchaInvalid = false;
}
/* @var $bootstrapHelper HelpdeskProHelperBootstrap */
$bootstrapHelper = $this->bootstrapHelper;
$formHorizontalClass = $bootstrapHelper->getClassMapping('form
form-horizontal');
$rowFluidClass =
$bootstrapHelper->getClassMapping('row-fluid');
$controlGroupClass =
$bootstrapHelper->getClassMapping('control-group');
$controlLabelClass =
$bootstrapHelper->getClassMapping('control-label');
$controlsClass =
$bootstrapHelper->getClassMapping('controls');
$span3Class =
$bootstrapHelper->getClassMapping('span3');
$span9Class =
$bootstrapHelper->getClassMapping('span9');
$btnClass =
$bootstrapHelper->getClassMapping('btn');
$btnPrimaryClass = $bootstrapHelper->getClassMapping('btn
btn-primary');
?>
<h1 class="hdp_title"><?php echo
Text::_('HDP_VIEW_TICKET'); ?></h1>
<div id="hdp_container" class="container-fluid">
<form action="<?php echo
Route::_('index.php?option=com_helpdeskpro&view=ticket&Itemid='.$this->Itemid);
?>" method="post" name="adminForm"
id="adminForm" enctype="multipart/form-data">
<!--Toolbar buttons-->
<div class="row-fluid admintable">
<?php
$layoutData = array(
'categories' => $this->categories,
'rowStatuses' => $this->rowStatuses,
'rowPriorities' => $this->rowPriorities,
'isCustomer' => $this->isCustomer,
'item' => $this->item,
'user' => $user
);
echo
HelpdeskproHelperHtml::loadCommonLayout('common/tmpl/toolbar.php',
$layoutData);
?>
</div>
<div class="row-fluid">
<div id="hdp_left_panel" class="span9">
<table class="adminform">
<tr>
<td>
<strong>
[#<?php echo $this->item->id ?>] - <?php echo
$this->escape($this->item->subject); ?>
</strong>
</td>
</tr>
<tr>
<td>
<?php
$layoutData = array(
'item' => $this->item,
'rootUri' => $rootUri,
'config' => $this->config
);
echo
HelpdeskproHelperHtml::loadCommonLayout('common/tmpl/ticket_detail.php',
$layoutData);
?>
</td>
</tr>
<tr>
<th>
<h2 class="hdp_heading hdp_comments_heading"><?php
echo Text::_('HDP_COMMENTS'); ?>
<?php
if ($this->canComment)
{
?>
<a
href="javascript:HDP.showMessageBox();">
<span
id="hdp_add_comment_link"><?php echo
Text::_('HDP_ADD_COMMENT'); ?></span>
<img width="32"
height="32" src="<?php echo
$rootUri.'/media/com_helpdeskpro/assets/images/icons/icon_add.jpg'?>">
</a>
<?php
}
?>
</h2>
</th>
</tr>
<?php
$layoutData = array(
'canComment' => $this->canComment,
'captchaInvalid' => $this->captchaInvalid,
'config' => $this->config,
'maxNumberOfFiles' => $maxNumberOfFiles,
'rootUri' => $rootUri,
'editor' => $editor,
'message' => $this->message,
'captcha' => isset($this->captcha) ? $this->captcha
: ''
);
// Comment form
echo
HelpdeskproHelperHtml::loadCommonLayout('common/tmpl/ticket_add_comment.php',
$layoutData);
// List of comments
$layoutData = array(
'messages' => $this->messages,
'user' => $user,
'cbIntegration' => $cbIntegration,
'rootUri' => $rootUri,
'config' => $this->config
);
echo
HelpdeskproHelperHtml::loadCommonLayout('common/tmpl/ticket_comments.php',
$layoutData);
?>
</table>
</div>
<div id="hdp_right_panel" class="<?php echo
$span9Class; ?>">
<?php
// Customer information
$layoutData = array(
'item' => $this->item,
'fields' => $this->fields,
'fieldValues' => $this->fieldValues,
'rootUri' => $rootUri,
'config' => $this->config,
'results' => $this->results
);
echo
HelpdeskproHelperHtml::loadCommonLayout('common/tmpl/ticket_customer_info.php',
$layoutData);
?>
</div>
</div>
<input type="hidden" name="id" value="<?php
echo $this->item->id; ?>" />
<input type="hidden" name="task" value=""
/>
<input type="hidden" name="new_value"
value="0" />
<input type="hidden" name="Itemid"
value="<?php echo $this->Itemid; ?>" />
<?php
if ($this->item->is_ticket_code) {
?>
<input type="hidden" name="ticket_code"
value="<?php echo $this->item->ticket_code ?>" />
<?php
}
?>
<?php echo HTMLHelper::_( 'form.token' ); ?>
</form>
</div>PKY��[�$����View/Ticket/tmpl/form.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Editor\Editor;
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Router\Route;
use Joomla\CMS\Uri\Uri;
HTMLHelper::_('behavior.core');
HTMLHelper::_('behavior.keepalive');
$document = Factory::getDocument();
$rootUri = Uri::root();
$editor =
Editor::getInstance(Factory::getConfig()->get('editor'));
if (!$this->config->use_html_editor &&
$this->config->process_bb_code)
{
$document->addScript($rootUri .
'/media/com_helpdeskpro/assets/js/jquery.selection.js');
$document->addScript($rootUri .
'/media/com_helpdeskpro/assets/js/helpdeskpro.bbcode.js');
}
$document->addScript($rootUri .
'/media/com_helpdeskpro/js/site-ticket-form.js');
/* @var HelpdeskproViewTicketHtml $this */
$role = HelpdeskproHelper::getUserRole($this->userId);
/* @var $bootstrapHelper HelpdeskProHelperBootstrap */
$bootstrapHelper = $this->bootstrapHelper;
$formHorizontalClass = $bootstrapHelper->getClassMapping('form
form-horizontal');
$rowFluidClass =
$bootstrapHelper->getClassMapping('row-fluid');
$controlGroupClass =
$bootstrapHelper->getClassMapping('control-group');
$controlLabelClass =
$bootstrapHelper->getClassMapping('control-label');
$controlsClass =
$bootstrapHelper->getClassMapping('controls');
$btnClass =
$bootstrapHelper->getClassMapping('btn');
$btnPrimaryClass = $bootstrapHelper->getClassMapping('btn
btn-primary');
?>
<div class="container-fluid">
<h1 class="hdp_title title"><?php echo
$this->params->get('page_heading') ?:
Text::_('HDP_NEW_TICKET'); ?></h1>
<form class="<?php echo $formHorizontalClass; ?>"
name="hdp_form" id="hdp_form" action="<?php
echo
Route::_('index.php?option=com_helpdeskpro&Itemid='.$this->Itemid);
?>" method="post"
enctype="multipart/form-data">
<?php
if (!$this->userId)
{
?>
<div class="<?php echo $controlGroupClass; ?>">
<label class="<?php echo $controlLabelClass; ?>"
for="name"><?php echo Text::_('HDP_NAME');
?><span class="required">*</span></label>
<div class="<?php echo $controlsClass; ?>">
<input type="text" id="name"
name="name" class="input-xlarge form-control
validate[required]" value="<?php echo
$this->escape($this->input->getString('name'));
?>" />
</div>
</div>
<div class="<?php echo $controlGroupClass; ?>">
<label class="<?php echo $controlLabelClass; ?>"
for="email"><?php echo Text::_('HDP_EMAIL');
?><span class="required">*</span></label>
<div class="<?php echo $controlsClass; ?>">
<input type="text" id="email"
name="email" class="input-xlarge form-control
validate[required,custom[email]]" value="<?php echo
$this->escape($this->input->getString('email'));
?>" />
</div>
</div>
<?php
}
if (count($this->rowCategories) > 1)
{
?>
<div class="<?php echo $controlGroupClass;
?>">
<label class="<?php echo $controlLabelClass;
?>" for="category_id"><?php echo
Text::_('HDP_CATEGORY'); ?><span
class="required">*</span></label>
<div class="<?php echo $controlsClass;
?>">
<?php echo $this->lists['category_id'] ; ?>
</div>
</div>
<?php
}
?>
<div class="<?php echo $controlGroupClass; ?>">
<label class="<?php echo $controlLabelClass; ?>"
for="subject"><?php echo Text::_('HDP_SUBJECT');
?><span class="required">*</span></label>
<div class="<?php echo $controlsClass; ?>">
<input type="text" id="subject"
name="subject" class="input-xlarge form-control
validate[required]" value="<?php echo
$this->escape($this->input->getString('subject'));
?>" size="50" />
</div>
</div>
<?php
if (isset($this->lists['priority_id']))
{
?>
<div class="<?php echo $controlGroupClass; ?>">
<label class="<?php echo $controlLabelClass; ?>"
for="priority_id"><?php echo
Text::_('HDP_PRIORITY'); ?><span
class="required">*</span></label>
<div class="<?php echo $controlsClass; ?>">
<?php echo $this->lists['priority_id'] ; ?>
</div>
</div>
<?php
}
$fields = $this->form->getFields();
/* @var HDPFormField $field*/
foreach ($fields as $field)
{
echo $field->getControlGroup(true, $this->bootstrapHelper);
}
?>
<div class="<?php echo $controlGroupClass; ?>">
<label class="<?php echo $controlLabelClass; ?>"
for="message"><?php echo Text::_('HDP_MESSAGE');
?><span class="required">*</span></label>
<div class="<?php echo $controlsClass; ?>">
<?php
if ($this->config->use_html_editor)
{
echo $editor->display( 'message',
$this->input->getHtml('message'), '100%',
'250', '75', '10' );
}
else
{
?>
<textarea rows="10" cols="70"
class="hdp_fullwidth form-control validate[required]"
name="message" id="message"><?php echo
$this->escape($this->input->getString('message'));
?></textarea>
<?php
}
?>
</div>
</div>
<?php
if ($this->config->enable_attachment)
{
?>
<div class="<?php echo $controlGroupClass; ?>">
<label class="<?php echo $controlLabelClass;
?>"><?php echo Text::_('HDP_ATTACHMENTS');
?></label>
<div class="<?php echo $controlsClass; ?>">
<div id="hdp_ticket_attachments"
class="dropzone needsclick dz-clickable">
</div>
</div>
</div>
<?php
}
if ($this->showCaptcha)
{
?>
<div class="<?php echo $controlGroupClass; ?>">
<label class="<?php echo $controlLabelClass;
?>"><?php echo Text::_('HDP_CAPTCHA');
?><span class="required">*</span></label>
<div class="<?php echo $controlsClass; ?>">
<?php echo $this->captcha; ?>
</div>
</div>
<?php
}
?>
<div class="form-actions">
<input type="button" name="btnSubmit"
class="<?php echo $btnPrimaryClass; ?>"
value="<?php echo Text::_('HDP_CANCEL'); ?>"
onclick="HDP.ticketList();" />
<input type="submit" name="btnSubmit"
class="<?php echo $btnPrimaryClass; ?>"
value="<?php echo Text::_('HDP_SUBMIT_TICKET');
?>" />
</div>
<?php
if ($this->config->enable_attachment)
{
echo
HelpdeskproHelperHtml::loadCommonLayout('common/tmpl/ticket_upload_attachments.php');
}
?>
<input type="hidden" name="option"
value="com_helpdeskpro" />
<input type="hidden" name="task"
value="ticket.save" />
<input type="hidden" name="Itemid"
value="<?php echo $this->Itemid; ?>" />
<?php
if (count($this->rowCategories) == 1)
{
$categoryId = $this->rowCategories[0]->id;
?>
<input type="hidden" name="category_id"
value="<?php echo $categoryId; ?>" />
<?php
}
?>
<?php echo HTMLHelper::_( 'form.token' ); ?>
</form>
</div>PKY��[%τJView/Tickets/Html.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Site\View\Tickets;
use HelpdeskProHelperBootstrap;
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Plugin\PluginHelper;
use Joomla\CMS\Router\Route;
use Joomla\CMS\Uri\Uri;
use Joomla\Registry\Registry;
use Joomla\Utilities\ArrayHelper;
use OSL\View\ListView;
use OSSolution\HelpdeskPro\Site\Helper\Database as
HelpdeskproHelperDatabase;
use OSSolution\HelpdeskPro\Site\Helper\Helper as HelpdeskproHelper;
use OSSolution\HelpdeskPro\Site\Helper\Html as HelpdeskproHelperHtml;
defined('_JEXEC') or die;
/**
* Class Html
*
* @property-read \OSSolution\HelpdeskPro\Admin\Model\Tickets $model
*/
class Html extends ListView
{
protected $lists = array();
protected function beforeRender()
{
parent::beforeRender();
$user = $this->container->user;
if (!$user->id)
{
$redirectUrl =
Route::_('index.php?option=com_users&view=login&return='
. base64_encode(Uri::getInstance()->toString()));
$this->container->app->enqueueMessage(Text::_('HDP_PLEASE_LOGIN_TO_CONTINUE'));
$this->container->app->redirect($redirectUrl);
}
$config = HelpdeskproHelper::getConfig();
// Category filter
$filters = array();
$role = 'admin';
if (!$user->authorise('core.admin',
'com_helpdeskpro'))
{
$userId = $user->get('id');
$email = $user->get('email');
$role = HelpdeskproHelper::getUserRole();
$managedCategoryIds =
HelpdeskproHelper::getTicketCategoryIds($user->get('username'));
$managedCategoryIds = ArrayHelper::toInteger($managedCategoryIds);
if (count($managedCategoryIds))
{
$filters[] = '(id IN (' . implode(',',
$managedCategoryIds) . ') OR id IN (SELECT DISTINCT category_id FROM
#__helpdeskpro_tickets AS t WHERE t.staff_id =' . $userId .
'))';
}
elseif ($role == 'staff')
{
$filters[] = 'id IN (SELECT DISTINCT category_id FROM
#__helpdeskpro_tickets AS t WHERE t.staff_id =' . $userId .
')';
}
else
{
$db = $this->model->getDbo();
$filters[] = 'id IN (SELECT DISTINCT category_id FROM
#__helpdeskpro_tickets AS t WHERE t.user_id = ' . $userId . ' OR
t.email = ' . $db->quote($email) . ')';
}
$filters[] = '`access` IN (' . implode(',',
$user->getAuthorisedViewLevels()) . ')';
}
$fieldSuffix = HelpdeskproHelper::getFieldSuffix();
$rows = HelpdeskproHelperDatabase::getAllCategories('ordering',
$filters, $fieldSuffix);
$this->lists['filter_category_id'] =
HelpdeskproHelperHtml::buildCategoryDropdown($this->state->filter_category_id,
'filter_category_id', 'class="input-large
form-select" onchange="submit();"', $rows);
// Ticket status filter
$rowStatuses =
HelpdeskproHelperDatabase::getAllStatuses('ordering',
$fieldSuffix);
if (count($rowStatuses))
{
$options = array();
$options[] = HTMLHelper::_('select.option', -1,
Text::_('HDP_TICKET_STATUS'), 'id',
'title');
$options[] = HTMLHelper::_('select.option', 0,
Text::_('HDP_ALL_STATUSES'), 'id', 'title');
$options = array_merge($options, $rowStatuses);
$this->lists['filter_status_id'] =
HTMLHelper::_('select.genericlist', $options,
'filter_status_id',
array(
'option.text.toHtml' => false,
'option.text' => 'title',
'option.key' => 'id',
'list.attr' => 'class="input-medium
form-select" onchange="submit();"',
'list.select' =>
$this->state->filter_status_id));
}
$statusList = array();
foreach ($rowStatuses as $status)
{
$statusList[$status->id] = $status->title;
}
// Ticket priority filter
$rowPriorities =
HelpdeskproHelperDatabase::getAllPriorities('ordering',
$fieldSuffix);
if (count($rowPriorities))
{
$options = array();
$options[] = HTMLHelper::_('select.option', 0,
Text::_('HDP_ALL_PRIORITIES'), 'id',
'title');
$options = array_merge($options, $rowPriorities);
$this->lists['filter_priority_id'] =
HTMLHelper::_('select.genericlist', $options,
'filter_priority_id',
array(
'option.text.toHtml' => false,
'option.text' => 'title',
'option.key' => 'id',
'list.attr' => 'class="input-medium
form-select" onchange="submit();"',
'list.select' =>
$this->state->filter_priority_id));
}
$priorityList = array();
foreach ($rowPriorities as $priority)
{
$priorityList[$priority->id] = $priority->title;
}
if (PluginHelper::isEnabled('helpdeskpro',
'assignticket') && in_array($role, ['admin',
'manager']))
{
$staffDisplayField = $config->get('staff_display_field',
'username') ?: 'username';
$staffs =
HelpdeskproHelperDatabase::getAllStaffs($config->staff_group_id);
$options = array();
$options[] =
HTMLHelper::_('select.option', 0,
Text::_('HDP_SELECT_STAFF'), 'id',
$staffDisplayField);
$options = array_merge($options, $staffs);
$this->lists['filter_staff_id'] =
HTMLHelper::_('select.genericlist', $options,
'filter_staff_id', ' class="input-medium
form-select" onchange="submit();" ', 'id',
$staffDisplayField, $this->state->filter_staff_id);
$rowStaffs = array();
foreach ($staffs as $staff)
{
$rowStaffs[$staff->id] = $staff->{$staffDisplayField};
}
$this->staffs = $rowStaffs;
$this->showStaffColumn = true;
}
$active = Factory::getApplication()->getMenu()->getActive();
if ($active && isset($active->query['view'])
&& $active->query['view'] == 'tickets')
{
$params = $active->getParams();
}
else
{
$params = new Registry;
}
$this->fields =
HelpdeskproHelperDatabase::getFieldsOnListView($fieldSuffix);
$this->fieldValues =
$this->model->getFieldsData($this->fields);
$this->statusList = $statusList;
$this->priorityList = $priorityList;
$this->config = $config;
$this->params = $params;
$this->bootstrapHelper = HelpdeskProHelperBootstrap::getInstance();
}
}PKY��[}��#�# View/Tickets/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined( '_JEXEC' ) or die ;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Router\Route;
use OSSolution\HelpdeskPro\Site\Helper\Route as RouteHelper;
$ordering = $this->state->filter_order == 'tbl.ordering';
HTMLHelper::_('bootstrap.tooltip', '.hasTooltip',
array('placement' => 'top'));
$cols = 4;
$centerClass =
$this->bootstrapHelper->getClassMapping('center');
$pullLeft =
$this->bootstrapHelper->getClassMapping('pull-left');
?>
<div id="hdp_container" class="container-fluid">
<h1 class="hdp_title"><?php echo
$this->params->get('page_heading') ?:
Text::_('HDP_MY_TICKETS'); ?>
<span class="newticket_link"><a
href="<?php echo
Route::_('index.php?option=com_helpdeskpro&task=ticket.add&Itemid='.$this->Itemid);
?>"><i class="icon-new"></i><?php echo
Text::_('HDP_SUBMIT_TICKET'); ?></a></span>
</h1>
<form action="<?php echo
Route::_(RouteHelper::getTicketsRoute()); ?>"
method="post" name="adminForm"
id="adminForm">
<fieldset class="filters btn-toolbar <?php echo
$this->bootstrapHelper->getClassMapping('clearfix');
?>">
<div class="filter-search btn-group <?php echo
$pullLeft; ?>>">
<input type="text"
name="filter_search" id="filter_search"
placeholder="<?php echo Text::_('JSEARCH_FILTER');
?>" value="<?php echo
$this->escape($this->lists['search']); ?>"
class="hasTooltip" title="<?php echo
HTMLHelper::tooltipText('HDP_FILTER_SEARCH_TICKETS_DESC');
?>" />
</div>
<div class="btn-group <?php echo
$this->bootstrapHelper->getClassMapping('pull-left');
?>">
<button type="submit" class="btn
hasTooltip" title="<?php echo
HTMLHelper::tooltipText('JSEARCH_FILTER_SUBMIT');
?>"><span class="<?php echo
$this->bootstrapHelper->getClassMapping('icon-search');
?>"></span></button>
<button type="button" class="btn
hasTooltip" title="<?php echo
HTMLHelper::tooltipText('JSEARCH_FILTER_CLEAR'); ?>"
onclick="document.getElementById('filter_search').value='';this.form.submit();"><span
class="<?php echo
$this->bootstrapHelper->getClassMapping('icon-remove');
?>"></span></button>
</div>
<div class="btn-group <?php echo $pullLeft;
?>">
<?php
echo $this->lists['filter_category_id'];
if (isset($this->lists['filter_status_id']))
{
echo $this->lists['filter_status_id'];
}
if (isset($this->lists['filter_priority_id']))
{
echo $this->lists['filter_priority_id'];
}
if (isset($this->lists['filter_staff_id']))
{
echo $this->lists['filter_staff_id'];
}
?>
</div>
</fieldset>
<table class="<?php echo
$this->bootstrapHelper->getClassMapping('table table-striped
table-bordered'); ?> table-hover">
<thead>
<tr>
<th style="text-align: left;">
<?php echo HTMLHelper::_('grid.sort',
Text::_('HDP_TITLE'), 'tbl.subject',
$this->state->filter_order_Dir, $this->state->filter_order );
?>
</th>
<?php
foreach ($this->fields as $field)
{
$cols++;
?>
<th>
<?php
if ($field->is_searchable)
{
echo HTMLHelper::_('grid.sort',
Text::_($field->title), 'tbl.' . $field->name,
$this->state->filter_order_Dir, $this->state->filter_order);
}
else
{
echo $field->title;
}
?>
</th>
<?php
}
?>
<th class="<?php echo $centerClass;
?>">
<?php echo HTMLHelper::_('grid.sort',
Text::_('HDP_CREATED_DATE'), 'tbl.created_date',
$this->state->filter_order_Dir, $this->state->filter_order );
?>
</th>
<th class="<?php echo $centerClass;
?>">
<?php echo HTMLHelper::_('grid.sort',
Text::_('HDP_MODIFIED_DATE'), 'tbl.modified_date',
$this->state->filter_order_Dir, $this->state->filter_order );
?>
</th>
<?php
if (isset($this->lists['filter_status_id']))
{
$cols++;
?>
<th width="8%">
<?php echo HTMLHelper::_('grid.sort',
Text::_('HDP_STATUS'), 'tbl.status_id',
$this->state->filter_order_Dir, $this->state->filter_order );
?>
</th>
<?php
}
if
(isset($this->lists['filter_priority_id']))
{
$cols++;
?>
<th width="8%">
<?php echo HTMLHelper::_('grid.sort',
Text::_('HDP_PRIORITY'), 'tbl.priority_id',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
<?php
}
if (!empty($this->showStaffColumn))
{
$cols++;
?>
<th width="10%">
<?php echo HTMLHelper::_('grid.sort',
Text::_('HDP_ASSIGNED_TO'), 'tbl.staff_id',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
<?php
}
?>
<th width="2%" class="<?php echo
$centerClass; ?>">
<?php echo HTMLHelper::_('grid.sort',
Text::_('HDP_ID'), 'tbl.id',
$this->state->filter_order_Dir, $this->state->filter_order );
?>
</th>
</tr>
</thead>
<tfoot>
<tr>
<td colspan="<?php echo $cols +
count($this->fields); ?>">
<div class="pagination"><?php echo
$this->pagination->getListFooter(); ?></div>
</td>
</tr>
</tfoot>
<tbody>
<?php
$k = 0;
for ($i=0, $n=count( $this->items ); $i < $n; $i++)
{
$row = $this->items[$i];
$link = Route::_(RouteHelper::getTicketRoute($row->id), false);
?>
<tr class="<?php echo "row$k"; ?>
hdp-ticket-status-<?php echo $row->status_id; ?>">
<td>
<a href="<?php echo $link;
?>"><?php echo $this->escape($row->subject) ;
?></a> <br />
<small><?php echo
Text::_('HDP_CATEGORY'); ?>: <strong><?php echo
$row->category_title ; ?></strong></small>
</td>
<?php
if(count($this->fields))
{
foreach ($this->fields as $field)
{
?>
<td>
<?php echo
isset($this->fieldValues[$row->id][$field->id]) ?
$this->fieldValues[$row->id][$field->id] : '';?>
</td>
<?php
}
}
?>
<td class="<?php echo $centerClass;
?>">
<?php echo HTMLHelper::_('date', $row->created_date,
$this->config->date_format); ?>
</td>
<td class="<?php echo $centerClass;
?>">
<?php echo HTMLHelper::_('date', $row->modified_date,
$this->config->date_format); ?>
</td>
<?php
if
(isset($this->lists['filter_status_id']))
{
?>
<td>
<?php echo
@$this->statusList[$row->status_id]; ?>
</td>
<?php
}
if
(isset($this->lists['filter_priority_id']))
{
?>
<td>
<?php echo
@$this->priorityList[$row->priority_id]; ?>
</td>
<?php
}
if (!empty($this->showStaffColumn))
{
?>
<td>
<?php echo
$this->staffs[$row->staff_id]; ?>
</td>
<?php
}
?>
<td class="<?php echo $centerClass;
?>">
<?php echo $row->id; ?>
</td>
</tr>
<?php
$k = 1 - $k;
}
?>
</tbody>
</table>
<input type="hidden" name="task"
value="" />
<input type="hidden" name="boxchecked"
value="0" />
<input type="hidden" name="filter_order"
value="<?php echo $this->state->filter_order; ?>"
/>
<input type="hidden" name="filter_order_Dir"
value="<?php echo $this->state->filter_order_Dir; ?>"
/>
<?php echo HTMLHelper::_( 'form.token' ); ?>
</form>
</div>PKY��[r��v�� views/article/tmpl/default.xmlnu�[���<?xml
version="1.0" encoding="utf-8"?>
<metadata>
<layout title="Article Detail">
<message>
Display detail information of a Knowledge Base article
</message>
</layout>
<fields name="request">
<fieldset name="request"
addfieldpath="/administrator/components/com_helpdeskpro/Model/fields">
<field name="id" type="HelpdeskProArticle"
size="3" default="0" label="Select Article"
description="Select Article which you want to display" />
</fieldset>
</fields>
</metadata>PKY��[�h~Ree views/articles/tmpl/default.xmlnu�[���<metadata>
<layout title="Knowledge Base Articles">
<message>
Display list of Knowledge Base categories.
</message>
</layout>
<state>
<name>Knowledge Base Articles</name>
<description>Knowledge Base Articles</description>
<fields name="request">
<fieldset name="request"
addfieldpath="/administrator/components/com_helpdeskpro/fields">
<field name="id" type="hdpcategory"
category_type="2" label="Category"
description="If you select a category here, only articles from
this category will be displayed" default="0" />
</fieldset>
</fields>
</state>
</metadata>PKY��[���jj!views/categories/tmpl/default.xmlnu�[���<?xml
version="1.0" encoding="utf-8"?>
<metadata>
<layout title="Knowledge Base Categories">
<message>
Display list of Knowledge Base Categories.
</message>
<fields name="params">
<fieldset name="basic">
<field type="text" name="number_columns"
label="Number Columns" default="2" />
</fieldset>
</fields>
</layout>
</metadata>PKY��[U ���views/ticket/tmpl/form.xmlnu�[���<?xml
version="1.0" encoding="utf-8"?>
<metadata>
<layout title="Submit Ticket">
<message>
Display Form allows users to submit support ticket
</message>
<fields name="params">
<fieldset name="basic"
addfieldpath="/administrator/components/com_helpdeskpro/fields">
<field name="default_category_id"
type="hdpcategory" category_type="1"
label="Default Category"
description="Select the default category for submit ticket
form" default="0" />
<field name="category_ids" type="text"
label="Category Ids"
description="Enter IDs of categories which you want to allow
users to submit tickets to via this menu item, comma separated"
default="" />
</fieldset>
</fields>
</layout>
</metadata>PKY��[��c�� views/tickets/tmpl/default.xmlnu�[���<?xml
version="1.0" encoding="utf-8"?>
<metadata>
<layout title="Ticket List/ Manage Tickets">
<message>
Display list of support tickets to register users and to managers
</message>
</layout>
</metadata>PK���[ �M�GG
access.xmlnu�[���<?xml version="1.0"
encoding="utf-8"?>
<access component="com_helpdeskpro">
<section name="component">
<action name="core.admin"
title="JACTION_ADMIN"
description="JACTION_ADMIN_COMPONENT_DESC"/>
<action name="core.manage"
title="JACTION_MANAGE"
description="JACTION_MANAGE_COMPONENT_DESC"/>
<action name="core.create"
title="JACTION_CREATE"
description="JACTION_CREATE_COMPONENT_DESC"/>
<action name="core.delete"
title="JACTION_DELETE"
description="JACTION_DELETE_COMPONENT_DESC"/>
<action name="core.edit"
title="JACTION_EDIT"
description="JACTION_EDIT_COMPONENT_DESC"/>
<action name="core.edit.state"
title="JACTION_EDITSTATE"
description="JACTION_EDITSTATE_COMPONENT_DESC"/>
<action name="core.edit.own"
title="JACTION_EDITOWN"
description="JACTION_EDITOWN_COMPONENT_DESC"/>
<action name="helpdeskpro.changeticketcategory"
title="Change Ticket Category"
description="Allow users to change category of the
ticket from front-end"/>
<action name="helpdeskpro.changeticketstatus"
title="Change Ticket Status"
description="Allows changing ticket status from
front-end"/>
<action name="helpdeskpro.assignticket"
title="Assign Ticket"
description="Allow assign ticket to staff"/>
</section>
</access>PK���[�ֲ���
config.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
return array(
'componentNamespace' => 'OSSolution\HelpdeskPro',
'defaultView' => 'tickets',
'languagePrefix' => 'HDP',
);PK���[$h i��
config.xmlnu�[���<?xml version="1.0"
encoding="utf-8"?>
<config>
<fieldset name="permissions"
description="JCONFIG_PERMISSIONS_DESC"
label="JCONFIG_PERMISSIONS_LABEL"
>
<field name="rules" type="rules"
component="com_helpdeskpro"
filter="rules"
validate="rules"
label="JCONFIG_PERMISSIONS_LABEL"
section="component"/>
</fieldset>
</config>
PK���[�p� Controller/Configuration.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Controller;
use Joomla\CMS\Language\Text;
defined('_JEXEC') or die;
class Configuration extends Controller
{
/**
* Save the Configuration
*
*/
public function save()
{
$post = $this->input->post->getData();
unset($post['option']);
unset($post['task']);
/* @var \OSSolution\HelpdeskPro\Admin\Model\Configuration $model */
$model = $this->getModel('configuration');
try
{
$model->store($post);
$msg = Text::_('HDP_CONFIGURATION_SAVED');
}
catch (\Exception $e)
{
$msg = Text::_('HDP_CONFIGURATION_SAVING_ERROR');
}
if ($this->getTask() == 'apply')
{
$this->setRedirect('index.php?option=com_helpdeskpro&view=configuration',
$msg);
}
else
{
$this->setRedirect('index.php?option=com_helpdeskpro&view=tickets',
$msg);
}
}
/**
* Cancel the configuration . Redirect user to pictures list page
*
*/
public function cancel()
{
$this->setRedirect('index.php?option=com_helpdeskpro&view=tickets');
}
}PK���[ �dr--Controller/Email.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Controller;
use Exception;
use Joomla\CMS\Language\Text;
use OSL\Input\Input;
defined('_JEXEC') or die;
class Email extends Controller
{
/**
* Save the Configuration
*
*/
public function save()
{
$post = $this->input->post->getData(Input::INPUT_ALLOWRAW);
unset($post['option']);
unset($post['task']);
/* @var \OSSolution\HelpdeskPro\Admin\Model\Email $model */
$model = $this->getModel();
try
{
$model->store($post);
$msg = Text::_('HDP_EMAIL_MESSAGE_SAVED');
}
catch (Exception $e)
{
$msg = Text::_('HDP_EMAIL_MESSAGE_SAVING_ERROR');
}
if ($this->getTask() == 'apply')
{
$this->setRedirect('index.php?option=com_helpdeskpro&view=email',
$msg);
}
else
{
$this->setRedirect('index.php?option=com_helpdeskpro&view=tickets',
$msg);
}
}
/**
* Cancel editing email messages. Redirect user to tickets list page
*
*/
public function cancel()
{
$this->setRedirect('index.php?option=com_helpdeskpro&view=tickets');
}
}PK���[J�? Controller/Language.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Controller;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Router\Route;
defined('_JEXEC') or die;
class Language extends Controller
{
public function save()
{
/* @var \OSSolution\HelpdeskPro\Admin\Model\Language $model */
$model = $this->getModel();
$data = $this->input->getData();
$model->store($data);
$lang = $data['filter_language'];
$url =
Route::_('index.php?option=com_helpdeskpro&view=language&lang='
. $lang . '&item=com_helpdeskpro', false);
$this->setRedirect($url, Text::_('Traslation saved'));
}
/**
* Cancel editing email messages. Redirect user to tickets list page
*
*/
public function cancel()
{
$this->setRedirect('index.php?option=com_helpdeskpro&view=tickets');
}
}PK���[��|�U�UController/Ticket.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Controller;
use Joomla\CMS\Mail\MailHelper;
use Joomla\CMS\Captcha\Captcha;
use Joomla\CMS\Component\ComponentHelper;
use Joomla\CMS\Filesystem\File;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Plugin\PluginHelper;
use Joomla\CMS\Router\Route;
use OSL\Container\Container;
use OSL\Controller\Download;
use OSSolution\HelpdeskPro\Site\Helper\Database as
HelpdeskproHelperDatabase;
use OSSolution\HelpdeskPro\Site\Helper\Helper as HelpdeskproHelper;
use OSSolution\HelpdeskPro\Site\Helper\Route as RouteHelper;
defined('_JEXEC') or die;
class Ticket extends Controller
{
use Download;
/**
* Constructor.
*
* @param array $config An optional associative array of configuration
settings.
*
* @see OSFControlleAdmin
*/
public function __construct(Container $container, array $config = [])
{
parent::__construct($container, $config);
$this->registerTask('comment_and_close',
'add_comment');
}
/**
* Display form allows adding a new support ticket
*/
public function add()
{
$this->input->set('layout', 'form');
parent::add();
}
/**
* Override allow add method to control subject support ticket permission
in the frontend
*
* @param array $data
*
* @return bool
*/
protected function allowAdd($data = [])
{
if ($this->container->app->isClient('site'))
{
return true;
}
return parent::allowAdd($data);
}
/**
* Store a support ticket
*
* @throws \Exception
*/
public function save()
{
$this->csrfProtection();
$config = HelpdeskproHelper::getConfig();
$app = $this->container->app;
$user = $this->container->user;
$input = $this->input;
if (!$config->enable_captcha || ($user->id &&
$config->enable_captcha == '2'))
{
$enableCaptcha = false;
}
else
{
$enableCaptcha = true;
}
if ($enableCaptcha && $app->isClient('site')
&& !$this->validateCaptcha())
{
$app->enqueueMessage(Text::_('HD_INVALID_CAPTCHA_ENTERED'),
'warning');
$input->set('view', 'ticket');
$input->set('layout', 'form');
$this->display();
return;
}
$post = $input->post->getData();
// Perform some basic validation when ticket is submitted from frontend
if ($app->isClient('site'))
{
$errors = [];
$user = $this->container->user;
if (!$user->id &&
!$config->allow_public_user_submit_ticket)
{
throw new \Exception(Text::_('HDP_LOGIN_TO_SUBMIT_TICKET'),
403);
}
if (!$user->id)
{
// Make sure the name and email address is valid
if (empty($post['name']))
{
$errors[] = Text::_('HDP_ENTER_YOUR_NAME');
}
$email = $post['email'];
if (empty($email))
{
$errors[] = Text::_('HDP_ENTER_YOUR_EMAIL');
}
if ($email && !MailHelper::isEmailAddress($email))
{
$errors[] = Text::_('HDP_INVALID_EMAIL_ADDRESS');
}
}
if (empty($post['subject']))
{
$errors[] = Text::_('HDP_ENTER_SUBJECT');
}
if (empty($post['category_id']))
{
$errors[] = Text::_('HDP_SELECT_A_CATEGORY');
}
$rowFields =
HelpdeskproHelper::getFields($post['category_id'],
['required = 1']);
foreach ($rowFields as $field)
{
if (empty($post[$field->name]))
{
$errors[] = Text::sprintf('HDP_FIELD_NAME_IS_REQUIRED',
$field->title);
}
}
// OK, if error founds, we need to redirect back to submit ticket page
if (count($errors))
{
foreach ($errors as $error)
{
$app->enqueueMessage($error, 'error');
}
$input->set('view', 'ticket');
$input->set('layout', 'form');
$this->display();
return;
}
}
$input->post->set('message',
ComponentHelper::filterText($post['message']));
/* @var \OSSolution\HelpdeskPro\Admin\Model\Ticket $model */
$model = $this->getModel('ticket');
try
{
$model->store($input);
$msg = Text::_('HDP_TICKET_SUBMITTED');
}
catch (\Exception $e)
{
$msg = Text::_('HDP_ERROR_SAVING_TICKET');
}
if ($app->isClient('administrator'))
{
$this->setRedirect('index.php?option=com_helpdeskpro&view=tickets',
$msg);
}
else
{
$user = $this->container->user;
if (!$user->id)
{
$this->setRedirect(Route::_(RouteHelper::getTicketRoute($input->get('ticket_code'),
false), false), $msg);
}
else
{
$this->setRedirect(Route::_(RouteHelper::getTicketRoute($input->getInt('id')),
false), $msg);
}
}
}
/**
* Add comment to support ticket
*
* @throws \Exception
*/
public function add_comment()
{
$this->csrfProtection();
/* @var \JApplicationSite $app */
$app = $this->container->app;
$user = $this->container->user;
$input = $this->input;
$config = HelpdeskproHelper::getConfig();
if (!$config->allow_public_user_submit_ticket &&
!$user->id)
{
if ($app->isClient('administrator'))
{
$return =
base64_encode('index.php?option=com_helpdeskpro&view=ticket&id='
. $input->getInt('id'));
}
else
{
$return =
base64_encode(RouteHelper::getTicketRoute($input->getInt('id')));
}
$app->redirect(Route::_('index.php?option=com_users&view=login&return='
. $return), Text::_('HDP_SESSION_EXPIRED'));
}
if (!$config->enable_captcha || ($user->id &&
$config->enable_captcha == '2'))
{
$enableCaptcha = false;
}
else
{
$enableCaptcha = true;
}
if ($enableCaptcha && $app->isClient('site')
&& !$this->validateCaptcha())
{
$app->enqueueMessage(Text::_('HD_INVALID_CAPTCHA_ENTERED'),
'warning');
$this->input->set('view', 'ticket');
$this->input->set('layout', 'default');
$this->input->set('captcha_invalid', 1);
$this->display();
return;
}
$input->post->set('message',
ComponentHelper::filterText($input->post->getString('message')));
$model = $this->getModel('ticket');
$task = $this->getTask();
if ($task == 'add_comment')
{
$closeTicket = false;
}
else
{
$closeTicket = true;
}
/* @var \OSSolution\HelpdeskPro\Admin\Model\Ticket $model */
try
{
$model->addComment($input, $closeTicket);
if ($closeTicket)
{
$msg = Text::_('HDP_COMMENT_ADDED_TICKET_CLOSED');
}
else
{
$msg = Text::_('HDP_COMMENT_ADDED');
}
}
catch (\Exception $e)
{
$msg = Text::_('HDP_ERROR_ADDING_COMMENT');
}
$ticketCode = $input->post->getString('ticket_code');
$ticketId = $input->post->getInt('id', 0);
if ($ticketCode)
{
$this->setRedirect(Route::_(RouteHelper::getTicketRoute($ticketCode,
false), false), $msg);
}
else
{
if ($app->isClient('administrator'))
{
if ($closeTicket)
{
$this->setRedirect('index.php?option=com_helpdeskpro&view=tickets',
$msg);
}
else
{
$this->setRedirect('index.php?option=com_helpdeskpro&view=ticket&id='
. $ticketId, $msg);
}
}
else
{
if ($closeTicket)
{
$this->setRedirect(Route::_(RouteHelper::getTicketsRoute(), false),
$msg);
}
else
{
$this->setRedirect(Route::_(RouteHelper::getTicketRoute($ticketId),
false), $msg);
}
}
}
}
/**
* Change category for the ticket
*/
public function update_category()
{
$this->csrfProtection();
$post = $this->input->post->getData();
$model = $this->getModel('ticket');
/* @var \OSSolution\HelpdeskPro\Admin\Model\Ticket $model */
try
{
$model->updateCategory($post);
$msg = Text::_('HDP_TICKET_CATEGORY_UPDATED');
}
catch (\Exception $e)
{
$msg = Text::_('HDP_ERROR_UPDATE_TICKET_CATEGORY');
}
if (isset($post['ticket_code']))
{
$this->setRedirect(Route::_(RouteHelper::getTicketRoute($post['ticket_code'],
false), false));
}
else
{
if
($this->container->app->isClient('administrator'))
{
$this->setRedirect('index.php?option=com_helpdeskpro&view=ticket&id='
. $post['id'], $msg);
}
else
{
$this->setRedirect(Route::_(RouteHelper::getTicketRoute($post['id']),
false), $msg);
}
}
}
/**
* Update ticket status
*
* @throws \Exception
*/
public function update_status()
{
$this->csrfProtection();
$app = $this->container->app;
$post = $this->input->post->getData();
/* @var \OSSolution\HelpdeskPro\Admin\Model\Ticket $model */
$model = $this->getModel('ticket');
try
{
$model->updateStatus($post);
$msg = Text::_('HDP_TICKET_STATUS_UPDATED');
}
catch (\Exception $e)
{
$msg = Text::_('HDP_ERROR_UPDATING_TICKET_STATUS');
}
if (isset($post['ticket_code']))
{
$this->setRedirect(Route::_(RouteHelper::getTicketRoute($post['ticket_code'],
false), false), $msg);
}
else
{
if ($app->isClient('administrator'))
{
$this->setRedirect('index.php?option=com_helpdeskpro&view=ticket&id='
. $post['id'], $msg);
}
else
{
$this->setRedirect(Route::_(RouteHelper::getTicketRoute($post['id']),
false), $msg);
}
}
}
/**
* Update ticket priority
*
* @throws \Exception
*/
public function update_priority()
{
$this->csrfProtection();
$app = $this->container->app;
$post = $this->input->post->getData();
/* @var \OSSolution\HelpdeskPro\Admin\Model\Ticket $model */
$model = $this->getModel('ticket');
try
{
$model->updatePriority($post);
$msg = Text::_('HDP_TICKET_PRIORITY_UPDATED');
}
catch (\Exception $e)
{
$msg = Text::_('HDP_ERROR_UPDATING_PRIORITY');
}
if (isset($post['ticket_code']))
{
$this->setRedirect(Route::_(RouteHelper::getTicketRoute($post['ticket_code'],
false), false), $msg);
}
else
{
if ($app->isClient('administrator'))
{
$this->setRedirect('index.php?option=com_helpdeskpro&view=ticket&id='
. $post['id'], $msg);
}
else
{
$this->setRedirect(Route::_(RouteHelper::getTicketRoute($post['id']),
false), $msg);
}
}
}
/**
* Apply label to a support ticket
*
* @throws \Exception
*/
public function apply_label()
{
$this->csrfProtection();
$post = $this->input->post->getData();
/* @var \OSSolution\HelpdeskPro\Admin\Model\Ticket $model */
$model = $this->getModel('ticket');
try
{
$model->applyLabel($post);
$msg = Text::_('HDP_TICKET_LABEL_UPDATED');
}
catch (\Exception $e)
{
$msg = Text::_('HDP_ERROR_UPDATING_TICKET_LABEL');
}
$this->setRedirect('index.php?option=com_helpdeskpro&view=ticket&id='
. $post['id'], $msg);
}
/**
* Save rating and close the ticket
*/
public function save_rating()
{
$this->csrfProtection();
$post = $this->input->post->getData();
/* @var \OSSolution\HelpdeskPro\Admin\Model\Ticket $model */
$model = $this->getModel('ticket');
try
{
$model->saveRating($post);
$msg = Text::_('HDP_RATING_SAVED');
}
catch (\Exception $e)
{
$msg = Text::_('HDP_ERROR_SAVING_RATING');
}
if (isset($post['ticket_code']))
{
$this->setRedirect(Route::_(RouteHelper::getTicketRoute($post['ticket_code'],
false), false), $msg);
}
else
{
if
($this->container->app->isClient('administrator'))
{
$this->setRedirect('index.php?option=com_helpdeskpro&view=ticket&id='
. $post['id'], $msg);
}
else
{
$this->setRedirect(Route::_(RouteHelper::getTicketRoute($post['id']),
false), $msg);
}
}
}
/**
* Assign ticket to a staff
*/
public function assign_ticket()
{
$user = $this->container->user;
if (!$user->authorise('helpdeskpro.assignticket',
'com_helpdeskpro'))
{
return;
}
$db = $this->container->db;
$query = $db->getQuery(true);
$userId = $this->input->getInt('user_id', 0);
$id = $this->input->getInt('id', 0);
if ($id)
{
//update user id ticket
$query->update("#__helpdeskpro_tickets")
->set("staff_id=" . (int) $userId)
->where("id=" . $id);
$db->setQuery($query);
$db->execute();
// Send notification email to user
if ($userId)
{
$query->clear()
->select('*')
->from('#__helpdeskpro_tickets')
->where('id = ' . (int) $id);
$db->setQuery($query);
$row = $db->loadObject();
$config = HelpdeskproHelper::getConfig();
HelpdeskproHelper::sendTicketAssignedEmails($row, $config);
}
}
}
/**
* Update a comment
*
* @throws \Exception
*/
public function update_comment()
{
$user = $this->container->user;
$messageId = $this->input->getInt('message_id', 0);
if (HelpdeskproHelper::canUpdateComment($user, $messageId))
{
$db = $this->container->db;
$query = $db->getQuery(true);
$newMessage =
$db->quote($this->input->getHtml('new_message'));
$query->update('#__helpdeskpro_messages')
->set('message=' . $newMessage)
->where('id=' . (int) $messageId);
$db->setQuery($query);
$db->execute();
}
$this->container->app->close();
}
/**
* Remove comment from a ticket
*
* @throws \Exception
*/
public function remove_comment()
{
$user = $this->container->user;
$messageId = $this->input->getInt('message_id', 0);
if (HelpdeskproHelper::canDeleteComment($user, $messageId))
{
$db = $this->container->db;
$query = $db->getQuery(true);
$query->delete('#__helpdeskpro_messages')
->where('id=' . (int) $messageId);
$db->setQuery($query);
$db->execute();
}
$this->container->app->close();
}
/**
* Convert the current open ticket to a knowledge article
*/
public function convert_to_kb()
{
/* @var \OSSolution\HelpdeskPro\Admin\Model\Ticket $model */
$model = $this->getModel();
try
{
$model->convertTicketToArticle();
$this->setMessage(Text::_('HDP_CONVERT_TICKET_SUCCESS'));
}
catch (\Exception $e)
{
$this->setMessage($e->getMessage(), 'error');
}
$this->setRedirect('index.php?option=com_helpdeskpro&view=ticket&id='
. $this->input->getInt('id', 0));
}
/**
* Export support ticket into a csv file
*/
public function export()
{
$config = HelpdeskproHelper::getConfig();
$rowStatuses = HelpdeskproHelperDatabase::getAllStatuses();
$statusList = [];
foreach ($rowStatuses as $status)
{
$statusList[$status->id] = $status->title;
}
$rowPriorities = HelpdeskproHelperDatabase::getAllPriorities();
$priorityList = [];
foreach ($rowPriorities as $priority)
{
$priorityList[$priority->id] = $priority->title;
}
$rowFields = HelpdeskproHelper::getAllFields();
/* @var \OSSolution\HelpdeskPro\Admin\Model\Tickets $model */
$model = $this->getModel('tickets');
$rows = $model->getData();
if (count($rows))
{
$fieldValues = $model->getFieldsData($rowFields);
$results_arr = [];
$results_arr[] = Text::_('HDP_TITLE');
$results_arr[] = Text::_('HDP_MESSAGE');
$results_arr[] = Text::_('HDP_CATEGORY');
$results_arr[] = Text::_('HDP_USER');
$results_arr[] = Text::_('HDP_EMAIL');
$results_arr[] = Text::_('HDP_CREATED_DATE');
$results_arr[] = Text::_('HDP_MODIFIED_DATE');
$results_arr[] = Text::_('HDP_STATUS');
$results_arr[] = Text::_('HDP_PRIORITY');
$results_arr[] = Text::_('HDP_ID');
for ($i = 0, $n = count($rowFields); $i < $n; $i++)
{
$results_arr[] = $rowFields[$i]->title;
}
$csv_output = implode(",", $results_arr);
foreach ($rows as $row)
{
$results_arr = [];
$results_arr[] = $row->subject;
$results_arr[] = $row->message;
$results_arr[] = $row->category_title;
if ($row->username)
{
$results_arr[] = $row->name . '(' . $row->username .
')';
}
else
{
$results_arr[] = $row->name;
}
$results_arr[] = $row->email;
$results_arr[] = HTMLHelper::_('date', $row->created_date,
$config->date_format);
$results_arr[] = HTMLHelper::_('date',
$row->modified_date, $config->date_format);
$results_arr[] = @$statusList[$row->status_id];
$results_arr[] = @$priorityList[$row->priority_id];
$results_arr[] = $row->id;
for ($i = 0, $n = count($rowFields); $i < $n; $i++)
{
$fieldId = $rowFields[$i]->id;
if (!empty($fieldValues[$row->id][$fieldId]))
{
$results_arr[] = $fieldValues[$row->id][$fieldId];
}
else
{
$results_arr[] = "";
}
}
$csv_output .= "\n\"" .
implode("\",\"", $results_arr) . "\"";
}
$csv_output .= "\n";
if (preg_match('Opera(/| )([0-9].[0-9]{1,2})',
$_SERVER['HTTP_USER_AGENT']))
{
$UserBrowser = "Opera";
}
elseif (preg_match('MSIE ([0-9].[0-9]{1,2})',
$_SERVER['HTTP_USER_AGENT']))
{
$UserBrowser = "IE";
}
else
{
$UserBrowser = '';
}
$mime_type = ($UserBrowser == 'IE' || $UserBrowser ==
'Opera') ? 'application/octetstream' :
'application/octet-stream';
$filename = "tickets";
@ob_end_clean();
ob_start();
header('Content-Type: ' . $mime_type);
header('Expires: ' . gmdate('D, d M Y H:i:s') .
' GMT');
if ($UserBrowser == 'IE')
{
header('Content-Disposition: attachment; filename="' .
$filename . '.csv"');
header('Cache-Control: must-revalidate, post-check=0,
pre-check=0');
header('Pragma: public');
}
else
{
header('Content-Disposition: attachment; filename="' .
$filename . '.csv"');
header('Pragma: no-cache');
}
echo $csv_output;
exit();
}
}
/**
* Download a ticket attachment
*
* @throws \Exception
*/
public function download_attachment()
{
$fileName = $this->input->getString('filename',
'');
$fileName = basename($fileName);
$originalFilename =
$this->input->getString('original_filename',
'');
$originalFilename = File::makeSafe($originalFilename);
if (file_exists(JPATH_ROOT .
'/media/com_helpdeskpro/attachments/' . $fileName))
{
$fileExt = File::getExt($fileName);
$imageFileTypes = ['gif', 'jpg', 'jpeg',
'png', 'txt', 'csv', 'bmp'];
if (in_array(strtolower($fileExt), $imageFileTypes))
{
$inline = true;
}
else
{
$inline = false;
}
$this->processDownloadFile(JPATH_ROOT .
'/media/com_helpdeskpro/attachments/' . $fileName,
$originalFilename, $inline);
}
else
{
$this->setRedirect('index.php?option=com_helpdeskpro&view=tickets');
$this->setMessage(Text::_('HDP_FILE_NOT_EXIST'),
'warning');
}
}
/**
* Validate captcha
*
* @return bool
*/
protected function validateCaptcha()
{
/* @var $app \JApplicationSite */
$app = $this->container->get('app');
$captchaPlugin = $app->getParams()->get('captcha',
$this->container->appConfig->get('captcha'));
if (!$captchaPlugin)
{
// Hardcode to recaptcha, reduce support request
$captchaPlugin = 'recaptcha';
}
$plugin = PluginHelper::getPlugin('captcha', $captchaPlugin);
$captchaValid = true;
if ($plugin)
{
try
{
$captchaValid =
Captcha::getInstance($captchaPlugin)->checkAnswer($this->input->post->get('recaptcha_response_field',
'', 'string'));
}
catch (\Exception $e)
{
// Captcha is not checked, return false
$captchaValid = false;
}
}
return $captchaValid;
}
/**
* Method to upload file uploaded by dropzone JS
*/
public function upload()
{
if (!\JSession::checkToken('get'))
{
return;
}
$config = HelpdeskproHelper::getConfig();
if (!$config->enable_attachment)
{
return;
}
if (!$this->container->user->id &&
!$config->allow_public_user_submit_ticket)
{
return;
}
$session = $this->container->session;
$allowedFileTypes = explode('|',
$config->allowed_file_types);
for ($i = 0, $n = count($allowedFileTypes); $i < $n; $i++)
{
$allowedFileTypes[$i] = trim(strtoupper($allowedFileTypes[$i]));
}
$attachmentsPath = JPATH_ROOT .
'/media/com_helpdeskpro/attachments';
$attachment = $this->input->files->get('file', [],
'raw');
$name = File::makeSafe($attachment['name']);
if (empty($name))
{
return;
}
$fileExt = strtoupper(File::getExt($name));
if (!in_array($fileExt, $allowedFileTypes))
{
return;
}
if (File::exists($attachmentsPath . '/' . $name))
{
$fileName = File::stripExt($name) . '_' . uniqid() .
'.' . $fileExt;
}
else
{
$fileName = $name;
}
// Fix upload attachments causes by change in Joomla 3.4.4
$uploaded = File::upload($attachment['tmp_name'],
$attachmentsPath . '/' . $fileName, false, true);
$uploadedFiles =
$session->get('hdp_uploaded_files', '');
$uploadedFilesOriginalNames =
$session->get('hdp_uploaded_files_original_names',
'');
if ($uploadedFiles)
{
$uploadedFiles = explode('|', $uploadedFiles);
$uploadedFilesOriginalNames = explode('|',
$uploadedFilesOriginalNames);
}
else
{
$uploadedFiles = [];
$uploadedFilesOriginalNames = [];
}
if ($uploaded)
{
$uploadedFiles[] = $fileName;
$uploadedFilesOriginalNames[] = $name;
}
$session->set('hdp_uploaded_files', implode('|',
$uploadedFiles));
$session->set('hdp_uploaded_files_original_names',
implode('|', $uploadedFilesOriginalNames));
}
}PK���[�>��fields/hdpcategory.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
JFormHelper::loadFieldClass('list');
class JFormFieldHdpCategory extends JFormFieldList
{
/**
* The form field type.
*
* @var string
*/
protected $type = 'hdpcategory';
protected function getOptions()
{
Factory::getLanguage()->load('com_helpdeskpro');
if ($this->element['category_type'])
{
$categoryType = (int) $this->element['category_type'];
}
else
{
$categoryType = 1;
}
$db = Factory::getDbo();
$query = $db->getQuery(true);
$query->select('id, parent_id, title')
->from('#__helpdeskpro_categories')
->where('published=1')
->where('category_type IN (0, ' . $categoryType .
')')
->order('ordering');
$db->setQuery($query);
$rows = $db->loadObjectList();
$children = [];
// first pass - collect children
foreach ($rows as $v)
{
$pt = $v->parent_id;
$list = @$children[$pt] ? $children[$pt] : [];
array_push($list, $v);
$children[$pt] = $list;
}
$list = HTMLHelper::_('menu.treerecurse', 0, '',
[], $children, 9999, 0, 0);
$options = [];
$options[] = HTMLHelper::_('select.option', '0',
Text::_('HDP_SELECT_CATEGORY'));
foreach ($list as $item)
{
$options[] = HTMLHelper::_('select.option', $item->id,
' ' . $item->treename);
}
return $options;
}
}
PK���[ȿ��
�
helpdeskpro.xmlnu�[���<?xml
version="1.0" encoding="utf-8"?>
<extension type="component" version="1.6.0"
method="upgrade">
<name>Helpdesk Pro</name>
<creationDate>September 2012</creationDate>
<author>Tuan Pham Ngoc</author>
<authorEmail>contact@joomdonation.com</authorEmail>
<authorUrl>http://www.joomdonation.com</authorUrl>
<copyright>Copyright (C) 2012 - 2021 Ossolution
Team</copyright>
<license>http://www.gnu.org/licenses/gpl-2.0.html
GNU/GPL</license>
<version>4.3.0</version>
<description>Professional support tickets/helpdesk system for
Joomla 3.x</description>
<scriptfile>script.helpdeskpro.php</scriptfile>
<install>
<sql>
<file driver="mysql"
charset="utf8">sql/install.helpdeskpro.sql</file>
</sql>
</install>
<media destination="com_helpdeskpro"
folder="media">
<folder>admin</folder>
<folder>assets</folder>
<folder>attachments</folder>
<folder>feedback</folder>
<folder>flags</folder>
<folder>js</folder>
</media>
<languages>
<language
tag="en-GB">site/languages/en-GB/en-GB.com_helpdeskpro.ini</language>
</languages>
<files folder="site">
<filename>helpdeskpro.php</filename>
<filename>router.php</filename>
<folder>Controller</folder>
<folder>Helper</folder>
<folder>View</folder>
<folder>Model</folder>
<folder>views</folder>
</files>
<administration>
<menu>Helpdesk Pro</menu>
<submenu>
<menu
link="option=com_helpdeskpro&view=configuration">HDP_CONFIGURATION</menu>
<menu
link="option=com_helpdeskpro&view=categories">HDP_CATEGORIES</menu>
<menu
link="option=com_helpdeskpro&view=tickets">HDP_TICKETS</menu>
<menu
link="option=com_helpdeskpro&view=articles">HDP_KNOWLEDGE_BASE</menu>
<menu
link="option=com_helpdeskpro&view=report">HDP_TICKETS_REPORT</menu>
<menu
link="option=com_helpdeskpro&view=activities">HDP_ACTIVITIES_REPORT</menu>
<menu
link="option=com_helpdeskpro&view=fields">HDP_CUSTOM_FIELDS</menu>
<menu
link="option=com_helpdeskpro&view=email">HDP_EMAIL_MESSAGES</menu>
<menu
link="option=com_helpdeskpro&view=statuses">HDP_TICKET_STATUSES</menu>
<menu
link="option=com_helpdeskpro&view=priorities">HDP_TICKET_PRIORITIES</menu>
<menu
link="option=com_helpdeskpro&view=labels">HDP_TICKET_LABELS</menu>
<menu
link="option=com_helpdeskpro&view=replies">HDP_PRE_REPLIES</menu>
<menu
link="option=com_helpdeskpro&view=language">HDP_TRANSLATION</menu>
</submenu>
<languages>
<language
tag="en-GB">admin/languages/en-GB/en-GB.com_helpdeskpro.sys.ini</language>
<language
tag="en-GB">admin/languages/en-GB/en-GB.com_helpdeskpro.ini</language>
</languages>
<files folder="admin">
<filename>config.xml</filename>
<filename>access.xml</filename>
<filename>config.php</filename>
<filename>helpdeskpro.php</filename>
<filename>init.php</filename>
<folder>Controller</folder>
<folder>libraries</folder>
<folder>fields</folder>
<folder>Model</folder>
<folder>sql</folder>
<folder>Table</folder>
<folder>View</folder>
</files>
</administration>
</extension>PK���[j�����init.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
use Joomla\CMS\Factory;
// Require the OSL library
if (!defined('OSL_INCLUDED') &&
!@include_once(JPATH_LIBRARIES . '/osl/init.php'))
{
throw new RuntimeException('OSL library is not installed',
500);
}
// Turn on for development, turn off for production
error_reporting(0);
// Register auto-loader
JLoader::registerPrefix('HDP', JPATH_ADMINISTRATOR .
'/components/com_helpdeskpro/libraries');
JLoader::register('JFile', JPATH_LIBRARIES .
'/joomla/filesystem/file.php');
JLoader::register('HelpdeskProHelperBootstrap', JPATH_ROOT .
'/components/com_helpdeskpro/Helper/bootstrap.php');
JLoader::registerAlias('HelpdeskproHelper',
'OSSolution\\HelpdeskPro\\Site\\Helper\\Helper');
JLoader::registerAlias('HelpdeskproHelperHtml',
'OSSolution\\HelpdeskPro\\Site\\Helper\\Html');
JLoader::registerAlias('HelpdeskproRoute',
'OSSolution\\HelpdeskPro\\Site\\Helper\\Route');
JLoader::registerAlias('HelpdeskproHelperHtml',
'OSSolution\\HelpdeskPro\\Site\\Helper\\Html');
JLoader::registerAlias('OSSolution\\HelpdeskPro\\Site\\Controller\\Ticket',
'OSSolution\\HelpdeskPro\\Admin\\Controller\\Ticket');
JLoader::registerAlias('OSSolution\\HelpdeskPro\\Site\\Model\\Tickets',
'OSSolution\\HelpdeskPro\\Admin\\Model\\Tickets');
JLoader::registerAlias('OSSolution\\HelpdeskPro\\Site\\Model\\Ticket',
'OSSolution\\HelpdeskPro\\Admin\\Model\\Ticket');
// Disable STRICT_TRANS_TABLES mode
if (version_compare(JVERSION, '4.0.0-dev', 'ge'))
{
$db = Factory::getDbo();
$db->setQuery("SET sql_mode=(SELECT
REPLACE(@@sql_mode,'STRICT_TRANS_TABLES',''));");
$db->execute();
}
// Make necessary changes to request data before passing it to controller
for processing
OSL\Utils\Helper::prepareRequestData();PK���[/�Q̭�libraries/bbcodeparser.phpnu�[���<?php
use Joomla\CMS\Uri\Uri;
/**
* Helper class which is using to parser bbcode
*
*/
class BBCodeParser
{
public static $programingLanguages = array(
//added pre class for code presentation
'/\[phpcode\](.*?)\[\/phpcode\]/is',
'/\[csscode\](.*?)\[\/csscode\]/is',
'/\[jscode\](.*?)\[\/jscode\]/is',
'/\[htmlcode\](.*?)\[\/htmlcode\]/is',
);
public static $search = array(
//added line break
'/\[br\]/is',
'/\[b\](.*?)\[\/b\]/is',
'/\[i\](.*?)\[\/i\]/is',
'/\[u\](.*?)\[\/u\]/is',
'/\[url\=(.*?)\](.*?)\[\/url\]/is',
'/\[url\](.*?)\[\/url\]/is',
'/\[align\=(left|center|right)\](.*?)\[\/align\]/is',
'/\[img\](.*?)\[\/img\]/is',
'/\[mail\=(.*?)\](.*?)\[\/mail\]/is',
'/\[mail\](.*?)\[\/mail\]/is',
'/\[font\=(.*?)\](.*?)\[\/font\]/is',
'/\[size\=(.*?)\](.*?)\[\/size\]/is',
'/\[color\=(.*?)\](.*?)\[\/color\]/is',
//added textarea for code presentation
'/\[codearea\](.*?)\[\/codearea\]/is',
//added pre class for code presentation
'/\[code\](.*?)\[\/code\]/is',
'/\[quote\](.*?)\[\/quote\]/is',
//added paragraph
'/\[p\](.*?)\[\/p\]/is');
public static $replace = array(
//added line break
'<br />',
'<strong>$1</strong>',
'<em>$1</em>',
'<u>$1</u>',
// added nofollow to prevent spam
'<a href="$1" rel="nofollow" title="$2 -
$1">$2</a>',
'<a href="$1" rel="nofollow"
title="$1">$1</a>',
'<div style="text-align: $1;">$2</div>',
//added alt attribute for validation
'<img src="$1" alt="" />',
'<a href="mailto:$1">$2</a>',
'<a href="mailto:$1">$1</a>',
'<span style="font-family:
$1;">$2</span>',
'<span style="font-size:
$1;">$2</span>',
'<span style="color: $1;">$2</span>',
//added textarea for code presentation
'<textarea class="code_container" rows="30"
cols="70">$1</textarea>',
//added pre class for code presentation
'<pre class="code">$1</pre>',
'<blockquote>$1</blockquote>',
//added paragraph
'<p>$1</p>');
public static $smileys = array(':D' => 'happy.png',
':(' => 'sad.png', ':)' =>
'smile.png');
/**
* Add new bbcode
*
* @param string $search
* @param string $replace
*/
public static function addBBCode($search, $replace)
{
self::$search[] = $search;
self::$replace[] = $replace;
}
/**
* Add new Smiley
*
* @param string $abbr
* @param string $img
*/
public static function addSmiley($abbr, $img)
{
self::$smileys[$abbr] = $img;
}
/**
* Parse the given text, replace all bbcode with the actual HTML code
*
* @param string $text
*
* @return the parsed text
*/
public static function parse($text)
{
$text = preg_replace_callback(self::$programingLanguages,
'BBCodeParser::processHightlightCode', $text);
$text = preg_replace(self::$search, self::$replace, $text);
$rootUri = Uri::root(true);
foreach (self::$smileys as $smiley => $img)
{
$text = str_replace($smiley,
"<img src='" . $rootUri .
'/media/com_helpdeskpro/assets/images/emoticons/' . $img .
"' />", $text);
}
$text = self::makeClickableLinks($text);
return $text;
}
/**
* Highlight the programming code
*
* @param array $matches
*
* @return string
*/
public static function processHightlightCode($matches)
{
$language = $matches[0];
$pos = strpos($language, 'code');
if ($pos !== false)
{
$language = substr($language, 1, $pos - 1);
}
else
{
$language = 'php';
}
$code = $matches[1];
$code = str_replace('<br />', "\r\n", $code);
return '<pre class="brush:' . $language .
'">' . $code . '</pre>';
}
/**
* Convert all links in the given text to a tag so that it could be
clickable
*
* @param $value string
*
* @param $protocols array
*
* @param $attributes array
*
* @return string
*/
public static function makeClickableLinks($value, $protocols =
array('http', 'mail'), array $attributes = array())
{
// Link attributes
$attr = '';
foreach ($attributes as $key => $val)
{
$attr = ' ' . $key . '="' . htmlentities($val)
. '"';
}
$links = array();
// Extract existing links and tags
$value = preg_replace_callback('~(<a
.*?>.*?</a>|<.*?>)~i', function ($match) use
(&$links)
{
return '<' . array_push($links, $match[1]) .
'>';
}, $value);
// Extract text links for each protocol
foreach ((array) $protocols as $protocol)
{
switch ($protocol)
{
case 'http':
case 'https':
$value =
preg_replace_callback('~(?:(https?)://([^\s<]+)|(www\.[^\s<]+?\.[^\s<]+))(?<![\.,:])~i',
function ($match) use ($protocol, &$links, $attr)
{
if ($match[1]) $protocol = $match[1];
$link = $match[2] ?: $match[3];
return '<' . array_push($links, "<a $attr
target=\"_blank\"
href=\"$protocol://$link\">$protocol://$link</a>")
. '>';
}, $value);
break;
case 'mail':
$value =
preg_replace_callback('~([^\s<]+?@[^\s<]+?\.[^\s<]+)(?<![\.,:])~',
function ($match) use (&$links, $attr)
{
return '<' . array_push($links, "<a $attr
href=\"mailto:{$match[1]}\">{$match[1]}</a>") .
'>';
}, $value);
break;
case 'twitter':
$value = preg_replace_callback('~(?<!\w)[@#](\w++)~',
function ($match) use (&$links, $attr)
{
return '<' . array_push($links, "<a $attr
href=\"https://twitter.com/" . ($match[0][0] == '@' ?
'' : 'search/%23') . $match[1] .
"\">{$match[0]}</a>") . '>';
}, $value);
break;
default:
$value = preg_replace_callback('~' . preg_quote($protocol,
'~') . '://([^\s<]+?)(?<![\.,:])~i', function
($match) use ($protocol, &$links, $attr)
{
return '<' . array_push($links, "<a $attr
href=\"$protocol://{$match[1]}\">{$match[1]}</a>")
. '>';
}, $value);
break;
}
}
// Insert all link
return preg_replace_callback('/<(\d+)>/', function
($match) use (&$links)
{
return $links[$match[1] - 1];
}, $value);
}
}PK���[�,?dDD libraries/en-GB.com_sample.ininu�[���PREFIX_{ENTITY_TITLE}_SAVED
= "{ENTITY_TITLE} was successfully saved"
PREFIX_{ENTITY_TITLE}_SAVING_ERROR = "Error saving
{ENTITY_TITLE}"
PREFIX_ORDERING_SAVED = "Ordering of items were successfully
saved"
PREFIX_ORDERING_SAVING_ERROR = "Error saving ordering of selected
items"
PREFIX_ORDERING_UPDATED = "Ordering of item was successfully
saved"
PREFIX_{ENTITIES_TITLE}_REMOVED = "The selected {ENTITIES_TITLE} were
successfully removed"
PREFIX_{ENTITIES_TITLE}_PUBLISHED = "{ENTITIES_TITLE} were
successfully published"
PREFIX_{ENTITIES_TITLE}_PUBLISH_ERROR = "Error published
{ENTITIES_TITLE}"
PREFIX_{ENTITIES_TITLE}_UNPUBLISHED = "{ENTITIES_TITLE} were
successfully unpublished"
PREFIX_{ENTITIES_TITLE}_UNPUBLISH_ERROR = "Error unpublishing
{ENTITIES_TITLE}"
PREFIX_{ENTITY_TITLE}_COPIED = "{ENTITY_TITLE} was successfully
copied"
PREFIX_{ENTITIES_TITLE}_MANAGEMENT = "{ENTITY_TITLE} Management"
PREFIX_DELETE_{ENTITIES_TITLE}_CONFIRM = "Do you want to delete the
selected {ENTITIES_TITLE} ?"
PREFIX_{ENTITY_TITLE} = "{ENTITY_TITLE}"
PREFIX_NEW = "New"
PREFIX_EDIT = "EDIT"PK���[�%.�b
b
#libraries/form/field/checkboxes.phpnu�[���<?php
/**
* Form Field class for the Joomla HDP.
* Supports a checkbox list custom field.
*
* @package Joomla.HDP
* @subpackage Form
*/
use OSSolution\HelpdeskPro\Site\Helper\Html as HelpdeskProHelperHtml;
class HDPFormFieldCheckboxes extends HDPFormField
{
/**
* The form field type.
*
* @var string
*
*/
protected $type = 'Checkboxes';
/**
* Options for checkbox lists
* @var array
*/
protected $options = [];
/**
* Number options displayed perrow
* @var int
*/
protected $optionsPerRow = 1;
/**
* Method to instantiate the form field object.
*
* @param JTable $row the table object store form field definitions
* @param mixed $value the initial value of the form field
*
*/
public function __construct($row, $value)
{
parent::__construct($row, $value);
if ((int) $row->size)
{
$this->optionsPerRow = (int) $row->size;
}
if (is_array($row->values))
{
$this->options = $row->values;
}
elseif (strpos($row->values, "\r\n") !== false)
{
$this->options = explode("\r\n", $row->values);
}
else
{
$this->options = explode(",", $row->values);
}
$this->options = array_map('trim', $this->options);
}
/**
* Method to get the field input markup.
*
* @param HelpdeskProHelperBootstrap $bootstrapHelper
*
* @return string The field input markup.
*
*/
protected function getInput($bootstrapHelper = null)
{
if (is_array($this->value))
{
$selectedOptions = $this->value;
}
elseif (strpos($this->value, "\r\n"))
{
$selectedOptions = explode("\r\n", $this->value);
}
elseif (is_string($this->value) &&
is_array(json_decode($this->value)))
{
$selectedOptions = json_decode($this->value);
}
else
{
$selectedOptions = [$this->value];
}
$selectedOptions = array_map('trim', $selectedOptions);
// Add uk-checkbox if UIKit3 is used
if ($bootstrapHelper &&
$bootstrapHelper->getBootstrapVersion() === 'uikit3')
{
$this->addClass('uk-checkbox');
}
/* Add form-check-input for bootstrap 4*/
if ($bootstrapHelper &&
$bootstrapHelper->getFrameworkClass('form-check-input'))
{
$this->addClass('form-check-input');
}
$data = [
'name' => $this->name,
'options' => $this->options,
'selectedOptions' => $selectedOptions,
'attributes' => $this->buildAttributes(),
'bootstrapHelper' => $bootstrapHelper,
'row' => $this->row,
];
return
HelpdeskproHelperHtml::loadCommonLayout('fieldlayout/checkboxes.php',
$data);
}
}PK���[���33"libraries/form/field/countries.phpnu�[���<?php
/**
* Supports a custom field which display list of countries
*
* @package Joomla.HDP
* @subpackage Form
*/
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
class HDPFormFieldCountries extends HDPFormFieldList
{
/**
* The form field type.
*
* @var string
*/
public $type = 'Countries';
/**
* Method to get the custom field options.
* Use the query attribute to supply a query to generate the list.
*
* @return array The field option objects.
*
*/
protected function getOptions()
{
try
{
$db = Factory::getDbo();
$query = $db->getQuery(true);
$query->select('name AS `value`, name AS `text`')
->from('#__jd_countries')
->order('name');
$db->setQuery($query);
$options = array();
$options[] = HTMLHelper::_('select.option', '',
Text::_('JD_SELECT_COUNTRY'));
$options = array_merge($options, $db->loadObjectList());
}
catch (Exception $e)
{
$options = array();
}
return $options;
}
}
PK���[Z�� libraries/form/field/date.phpnu�[���<?php
/**
* Supports a custom field which display a date picker
*
* @package Joomla.HDP
* @subpackage Form
*/
use Joomla\CMS\HTML\HTMLHelper;
class HDPFormFieldDate extends HDPFormField
{
/**
* The form field type.
*
* @var string
*
*/
protected $type = 'Date';
/**
* Method to get the field input markup.
*
* @param HelpdeskProHelperBootstrap $bootstrapHelper
*
* @return string The field input markup.
*
*/
protected function getInput($bootstrapHelper = null)
{
$attributes = $this->buildAttributes();
return HTMLHelper::_('calendar', $this->value,
$this->name, $this->name, '%Y-%m-%d',
".$attributes.");
}
}PK���[���vuu libraries/form/field/file.phpnu�[���<?php
use Joomla\CMS\Language\Text;
class HDPFormFieldFile extends HDPFormField
{
/**
* The form field type.
*
* @var string
*
*/
protected $type = 'File';
/**
* Method to instantiate the form field object.
*
* @param JTable $row the table object store form field definitions
* @param mixed $value the initial value of the form field
*
*/
public function __construct($row, $value = null, $fieldSuffix = null)
{
parent::__construct($row, $value, $fieldSuffix);
if ($row->size)
{
$this->attributes['size'] = $row->size;
}
}
/**
* Method to get the field input markup.
*
* @return string The field input markup.
*
*/
protected function getInput()
{
$attributes = $this->buildAttributes();
if ($this->value &&
file_exists(JPATH_ROOT.'/media/com_jdonation/files/'.$this->value))
{
return '<input type="file" name="' .
$this->name . '" id="' . $this->name .
'" value=""' . $attributes.
$this->extraAttributes. ' />.
'.Text::_('JD_CURRENT_FILE').'
<strong>'.$this->value.'</strong> <a
href="index.php?option=com_jdonation&task=download_file&file_name='.$this->value.'">'.Text::_('JD_DOWNLOAD').'</a>';
}
else
{
return '<input type="file" name="' .
$this->name . '" id="' . $this->name .
'" value=""' . $attributes.
$this->extraAttributes. ' />';
}
}
}PK���[zZ�++
libraries/form/field/heading.phpnu�[���<?php
/**
* Supports a custom field which display a heading
*
* @package Joomla.HDP
* @subpackage Form
*/
class HDPFormFieldHeading extends HDPFormField
{
/**
* The form field type.
*
* @var string
*
*/
protected $type = 'Heading';
/**
* Method to get the field input markup.
*
* @param HelpdeskProHelperBootstrap $bootstrapHelper
*
* @return string The field input markup.
*
*/
protected function getInput($bootstrapHelper = null)
{
$controlGroupAttributes = 'id="field_' . $this->id .
'"';
if (!$this->visible)
{
$controlGroupAttributes .= ' style="display:none;"
';
}
$data = [
'controlGroupAttributes' => $controlGroupAttributes,
'title' => $this->title,
'row' => $this->row,
];
return
\HelpdeskproHelperHtml::loadCommonLayout('fieldlayout/heading.php',
$data);
}
/**
* Get control group used to display on form
*
* @param bool $tableLess
* @param HelpdeskProHelperBootstrap $bootstrapHelper
*
* @return string
*/
public function getControlGroup($tableLess = true, $bootstrapHelper =
null)
{
return $this->getInput();
}
/**
* Get output used for displaying on email and the detail page
*
* @see HDPFormField::getOutput()
*/
public function getOutput($tableLess)
{
if ($tableLess)
{
return $this->getInput();
}
else
{
return '<tr>' . '<td
class="eb-heading" colspan="2">' .
$this->title . '</td></tr>';
}
}
}PK���[� �� � libraries/form/field/list.phpnu�[���<?php
/**
* Form Field class for the Joomla HDP.
* Supports a generic list of options.
*
* @package Joomla.HDP
* @subpackage Form
*/
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
class HDPFormFieldList extends HDPFormField
{
/**
* The form field type.
*
* @var string
*/
protected $type = 'List';
/**
* This is multiple select?
* @var int
*/
protected $multiple = 0;
/**
* Options in the form field
* @var array
*/
protected $options = [];
/**
* Method to instantiate the form field object.
*
* @param JTable $row the table object store form field definitions
* @param mixed $value the initial value of the form field
*
*/
public function __construct($row, $value)
{
parent::__construct($row, $value);
if ($row->multiple)
{
$this->attributes['multiple'] = true;
$this->multiple = 1;
}
if (is_array($row->values))
{
$this->options = $row->values;
}
elseif (strpos($row->values, "\r\n") !== false)
{
$this->options = explode("\r\n", $row->values);
}
else
{
$this->options = explode(",", $row->values);
}
$this->options = array_map('trim', $this->options);
}
/**
* Method to get the field input markup.
*
* @param HelpdeskProHelperBootstrap $bootstrapHelper
*
* @return string The field input markup.
*
*/
protected function getInput($bootstrapHelper = null)
{
// Add uk-select if UIKit3 is used
if ($bootstrapHelper &&
$bootstrapHelper->getFrameworkClass('uk-select'))
{
$this->addClass('uk-select');
}
if ($bootstrapHelper &&
$bootstrapHelper->getFrameworkClass('form-control'))
{
$this->addClass('form-control');
}
// Get the field options.
$options = (array) $this->getOptions();
$attributes = $this->buildAttributes();
if ($this->multiple)
{
if (is_array($this->value))
{
$selectedOptions = $this->value;
}
elseif (strpos($this->value, "\r\n"))
{
$selectedOptions = explode("\r\n", $this->value);
}
elseif (is_string($this->value) &&
is_array(json_decode($this->value)))
{
$selectedOptions = json_decode($this->value);
}
else
{
$selectedOptions = [$this->value];
}
$selectedOptions = array_map('trim', $selectedOptions);
}
else
{
$selectedOptions = $this->value;
}
return HTMLHelper::_('select.genericlist', $options,
$this->name . ($this->multiple ? '[]' : ''),
trim($attributes),
'value', 'text', $selectedOptions);
}
/**
* Method to get the field options.
*
* @return array The field option objects.
*
*/
protected function getOptions()
{
$options = [];
$options[] = HTMLHelper::_('select.option', '',
Text::_('HDP_PLEASE_SELECT'));
foreach ($this->options as $option)
{
$options[] = HTMLHelper::_('select.option', trim($option),
$option);
}
return $options;
}
}
PK���[�$Dk^^
libraries/form/field/message.phpnu�[���<?php
/**
* Form Field class for the Joomla HDP.
* Supports a message form field
*
* @package Joomla.HDP
* @subpackage Form
*/
use OSSolution\HelpdeskPro\Site\Helper\Html as HelpdeskProHelperHtml;
class HDPFormFieldMessage extends HDPFormField
{
/**
* The form field type.
*
* @var string
*
*/
protected $type = 'Message';
/**
* Method to get the field input markup.
*
* @param HelpdeskProHelperBootstrap $bootstrapHelper
*
* @return string The field input markup.
*
*/
protected function getInput($bootstrapHelper = null)
{
$controlGroupAttributes = 'id="field_' . $this->id .
'"';
if (!$this->visible)
{
$controlGroupAttributes .= ' style="display:none;"
';
}
$data = [
'controlGroupAttributes' => $controlGroupAttributes,
'description' => $this->description,
'bootstrapHelper' => $bootstrapHelper,
'row' => $this->row,
];
return
HelpdeskProHelperHtml::loadCommonLayout('fieldlayout/message.php',
$data);
}
/**
* Get control group used to display on form
*
* @param bool $tableLess
* @param HelpdeskProHelperBootstrap $bootstrapHelper
*
* @return string
*/
public function getControlGroup($tableLess = true, $bootstrapHelper =
null)
{
return $this->getInput($bootstrapHelper);
}
/**
* Get output used for displaying on email and the detail page
*
* @param bool $tableLess
* @param HelpdeskProHelperBootstrap $bootstrapHelper
*
* @return string
*/
public function getOutput($tableLess = true, $bootstrapHelper = null)
{
if ($tableLess)
{
return $this->getInput($bootstrapHelper);
}
return '<tr>' . '<td class="eb-message"
colspan="2">' . $this->description .
'</td></tr>';
}
}PK���[�ldڢ� libraries/form/field/radio.phpnu�[���<?php
/**
* Form Field class for the Joomla HDP.
* Supports a radio list custom field.
*
* @package Joomla.HDP
* @subpackage Form
*/
use OSSolution\HelpdeskPro\Site\Helper\Html as HelpdeskProHelperHtml;
class HDPFormFieldRadio extends HDPFormField
{
/**
* The form field type.
*
* @var string
*
*/
protected $type = 'Radio';
/**
* Options for Radiolist
* @var array
*/
protected $options = [];
/**
* Number options displayed perrow
* @var int
*/
protected $optionsPerRow = 1;
/**
* Method to instantiate the form field object.
*
* @param JTable $row the table object store form field definitions
* @param mixed $value the initial value of the form field
*
*/
public function __construct($row, $value)
{
parent::__construct($row, $value);
if ((int) $row->size)
{
$this->optionsPerRow = (int) $row->size;
}
if (is_array($row->values))
{
$this->options = $row->values;
}
elseif (strpos($row->values, "\r\n") !== false)
{
$this->options = explode("\r\n", $row->values);
}
else
{
$this->options = explode(",", $row->values);
}
$this->options = array_map('trim', $this->options);
}
/**
* Method to get the field input markup.
*
* @param HelpdeskProHelperBootstrap $bootstrapHelper
*
* @return string The field input markup.
*
*/
protected function getInput($bootstrapHelper = null)
{
$value = trim($this->value);
// Add uk-radio if UIKit3 is used
if ($bootstrapHelper &&
$bootstrapHelper->getFrameworkClass('uk-radio'))
{
$this->addClass('uk-radio');
}
/* Add form-check-input for bootstrap 4*/
if ($bootstrapHelper &&
$bootstrapHelper->getFrameworkClass('form-check-input'))
{
$this->addClass('form-check-input');
}
$data = [
'name' => $this->name,
'options' => $this->options,
'value' => $value,
'attributes' => $this->buildAttributes(),
'bootstrapHelper' => $bootstrapHelper,
'row' => $this->row,
];
return
HelpdeskProHelperHtml::loadCommonLayout('fieldlayout/radio.php',
$data);
}
}PK���[ة��YY libraries/form/field/sql.phpnu�[���<?php
/**
* Supports an custom SQL select list
*
* @package Joomla.HDP
* @subpackage Form
*/
use Joomla\CMS\Factory;
class HDPFormFieldSQL extends HDPFormFieldList
{
/**
* The form field type.
*
* @var string
*/
protected $type = 'SQL';
/**
* The query.
*
* @var string
*/
protected $query;
/**
* Method to instantiate the form field object.
*
* @param JTable $row the table object store form field definitions
* @param mixed $value the initial value of the form field
*
*/
public function __construct($row, $value)
{
parent::__construct($row, $value);
$this->query = $row->values;
}
/**
* Method to get the custom field options.
* Use the query attribute to supply a query to generate the list.
*
* @return array The field option objects.
*/
protected function getOptions()
{
try
{
$db = Factory::getDbo();
$db->setQuery($this->query);
$options = $db->loadObjectlist();
}
catch (Exception $e)
{
$options = array();
}
return $options;
}
}
PK���[)��{vv libraries/form/field/state.phpnu�[���<?php
/**
* Supports a custom field which display list of countries
*
* @package Joomla.HDP
* @subpackage Form
*/
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
class HDPFormFieldState extends HDPFormFieldList
{
/**
* The form field type.
*
* @var string
*/
public $type = 'State';
/**
* ID of the country used to build the zone
*
* @var int
*/
protected $countryId = null;
/**
* Method to instantiate the form field object.
*
* @param JTable $row the table object store form field definitions
* @param mixed $value the initial value of the form field
*
*/
public function __construct($row, $value)
{
parent::__construct($row, $value);
}
/**
* Set ID of the country used to generate the zones list
*
* @param int $countryId
*/
public function setCountryId($countryId)
{
$this->countryId = (int) $countryId;
}
/**
* Method to get the custom field options.
* Use the query attribute to supply a query to generate the list.
*
* @return array The field option objects.
*
*/
protected function getOptions()
{
$db = Factory::getDbo();
$query = $db->getQuery(true);
$query->select('state_2_code AS `value`, state_name AS
`text`')
->from('#__jd_states')
->where('country_id=' . (int) $this->countryId)
->order('state_name');
$db->setQuery($query);
$options = array();
$options[] = HTMLHelper::_('select.option', '',
Text::_('JD_SELECT_STATE'));
$options = array_merge($options, $db->loadObjectList());
return $options;
}
}
PK���[5"H:: libraries/form/field/text.phpnu�[���<?php
/**
* Form Field class for the Joomla HDP.
* Supports a text input.
*
* @package Joomla.HDP
* @subpackage Form
*/
use OSSolution\HelpdeskPro\Site\Helper\Html as HelpdeskProHelperHtml;
class HDPFormFieldText extends HDPFormField
{
/**
* Field Type
*
* @var string
*/
protected $type = 'Text';
/**
* Method to instantiate the form field object.
*
* @param JTable $row the table object store form field definitions
* @param mixed $value the initial value of the form field
*
*/
public function __construct($row, $value = null)
{
parent::__construct($row, $value);
if ($row->place_holder)
{
$this->attributes['placeholder'] = $row->place_holder;
}
if ($row->max_length)
{
$this->attributes['maxlength'] = $row->max_length;
}
if ($row->size)
{
$this->attributes['size'] = $row->size;
}
}
/**
* Method to get the field input markup.
*
* @param HelpdeskProHelperBootstrap $bootstrapHelper
*
* @return string The field input markup.
*
*/
protected function getInput($bootstrapHelper = null)
{
// Add uk-input to input elements
if ($bootstrapHelper &&
$bootstrapHelper->getBootstrapVersion() === 'uikit3')
{
if ($this->type == 'Range')
{
$class = 'uk-range';
}
else
{
$class = 'uk-input';
}
$this->addClass($class);
}
if ($bootstrapHelper &&
$bootstrapHelper->getFrameworkClass('form-control'))
{
$this->addClass('form-control');
}
$data = [
'type' => strtolower($this->type),
'name' => $this->name,
'value' => $this->value,
'attributes' => $this->buildAttributes(),
'row' => $this->row,
];
return
HelpdeskProHelperHtml::loadCommonLayout('fieldlayout/text.php',
$data);
}
}PK���[A����!libraries/form/field/textarea.phpnu�[���<?php
/**
* Form Field class for the Joomla HDP.
* Supports a textarea inut.
*
* @package Joomla.HDP
* @subpackage Form
*/
use OSSolution\HelpdeskPro\Site\Helper\Html as HelpdeskProHelperHtml;
class HDPFormFieldTextarea extends HDPFormField
{
protected $type = 'Textarea';
/**
* Method to instantiate the form field object.
*
* @param JTable $row the table object store form field definitions
* @param mixed $value the initial value of the form field
*
*/
public function __construct($row, $value)
{
parent::__construct($row, $value);
if ($row->place_holder)
{
$this->attributes['placeholder'] = $row->place_holder;
}
if ($row->max_length)
{
$this->attributes['maxlength'] = $row->max_length;
}
if ($row->rows)
{
$this->attributes['rows'] = $row->rows;
}
if ($row->cols)
{
$this->attributes['cols'] = $row->cols;
}
}
/**
* Method to get the field input markup.
*
* @param HelpdeskProHelperBootstrap $bootstrapHelper
*
* @return string The field input markup.
*
*/
protected function getInput($bootstrapHelper = null)
{
// Add uk-textarea to input elements
if ($bootstrapHelper &&
$bootstrapHelper->getBootstrapVersion() === 'uikit3')
{
$this->addClass('uk-textarea');
}
if ($bootstrapHelper &&
$bootstrapHelper->getFrameworkClass('form-control'))
{
$this->addClass('form-control');
}
$data = [
'name' => $this->name,
'value' => $this->value,
'attributes' => $this->buildAttributes(),
'row' => $this->row,
];
return
HelpdeskProHelperHtml::loadCommonLayout('fieldlayout/textarea.php',
$data);
}
}PK���[�K�� � libraries/form/field.phpnu�[���<?php
use Joomla\CMS\Language\Text;
use OSSolution\HelpdeskPro\Site\Helper\Html as HelpdeskProHelperHtml;
/**
* Abstract Form Field class for the HDP framework
*
* @package Joomla.HDP
* @subpackage Form
*/
abstract class HDPFormField
{
/**
* The form field type.
*
* @var string
*/
protected $type;
/**
* The name (and id) for the form field.
*
* @var string
*/
protected $name;
/**
* Title of the form field
*
* @var string
*/
protected $title;
/**
* Description of the form field
* @var string
*/
protected $description;
/**
* Default value for the field
*
* @var string
*/
protected $defaultValues;
/**
* The current value of the form field.
*
* @var mixed
*/
protected $value;
/**
* The form field is required or not
*
* @var int
*/
protected $required;
/**
* Any other extra attributes of the custom fields
*
* @var string
*/
protected $extraAttributes;
/**
* This field is visible or hidden on the form
*
* @var bool
*/
protected $visible = true;
/**
* ID of the custom field
*
* @var int
*/
protected $id = 0;
/**
* ID of the category
*
* @var int
*/
protected $categoryId = 0;
/**
* The html attributes of the field
*
* @var array
*/
protected $attributes = [];
/**
* The input for the form field.
*
* @var string
*/
protected $input;
/**
* Method to instantiate the form field object.
*
* @param JTable $row the table object store form field definitions
* @param mixed $value the initial value of the form field
*
*/
public function __construct($row, $value = null)
{
$this->id = $row->id;
$this->name = $row->name;
$this->title = Text::_($row->title);
$this->description = $row->description;
$this->required = $row->required;
$this->extraAttributes = $row->extra_attributes;
$this->value = $value;
$this->default_values = $row->default_values;
$this->categoryId = $row->category_id;
$this->row = $row;
$cssClasses = [];
if ($row->css_class)
{
$cssClasses[] = $row->css_class;
}
if ($row->validation_rules)
{
$cssClasses[] = $row->validation_rules;
}
if (count($cssClasses))
{
$this->attributes['class'] = implode(' ',
$cssClasses);
}
}
/**
* Method to get certain otherwise inaccessible properties from the form
field object.
*
* @param string $name The property name for which to the the value.
*
* @return mixed The property value or null.
*
*/
public function __get($name)
{
switch ($name)
{
case 'id':
case 'type':
case 'name':
case 'title':
case 'description':
case 'value':
case 'row':
case 'extraAttributes':
case 'required':
case 'categoryId':
case 'default_values':
return $this->{$name};
break;
case 'input':
// If the input hasn't yet been generated, generate it.
if (empty($this->input))
{
$this->input = $this->getInput();
}
return $this->input;
break;
}
return null;
}
/**
* Simple method to set the value for the form field
*
* @param mixed $value Value to set
*
*/
public function setValue($value)
{
$this->value = $value;
}
/**
* Method to get the field input markup.
*
* @param HelpdeskProHelperBootstrap $bootstrapHelper
*
* @return string The field input markup.
*
*/
abstract protected function getInput($bootstrapHelper = null);
/**
* Method to get the field label markup.
*
* @return string The field label markup.
*/
protected function getLabel()
{
$data = [
'name' => $this->name,
'title' => $this->title,
'description' => $this->description,
'row' => $this->row,
];
return
HelpdeskProHelperHtml::loadCommonLayout('fieldlayout/label.php',
$data);
}
/**
* Method to get a control group with label and input.
*
* @param bool $tableLess
* @param HelpdeskProHelperBootstrap $bootstrapHelper
*
* @return string A string containing the html for the control goup
*/
public function getControlGroup($tableLess = true, $bootstrapHelper =
null)
{
if ($this->type == 'hidden')
{
return $this->getInput();
}
$controlGroupAttributes = 'id="field_' . $this->id .
'"';
if (!$this->visible)
{
$controlGroupAttributes .= ' style="display:none;"
';
}
$data = [
'name' => $this->name,
'controlGroupAttributes' => $controlGroupAttributes,
'label' => $this->getLabel(),
'input' =>
$this->getInput($bootstrapHelper),
'bootstrapHelper' => $bootstrapHelper,
'row' => $this->row,
'tableLess' => $tableLess,
];
return
HelpdeskProHelperHtml::loadCommonLayout('fieldlayout/controlgroup.php',
$data);
}
/**
* Get output of the field using for sending email and display on the
registration complete page
*
* @param bool $tableLess
* @param HelpdeskProHelperBootstrap $bootstrapHelper
*
* @return string
*/
public function getOutput($tableLess = true, $bootstrapHelper = null)
{
if (!$this->visible)
{
return;
}
if (is_string($this->value) &&
is_array(json_decode($this->value)))
{
$fieldValue = implode(', ', json_decode($this->value));
}
else
{
$fieldValue = $this->value;
}
if ($tableLess)
{
$controlGroupClass = $bootstrapHelper ?
$bootstrapHelper->getClassMapping('control-group') :
'control-group';
$controlLabelClass = $bootstrapHelper ?
$bootstrapHelper->getClassMapping('control-label') :
'control-label';
$controlsClass = $bootstrapHelper ?
$bootstrapHelper->getClassMapping('controls') :
'controls';
return '<div class="' . $controlGroupClass .
'">' . '<div class="' .
$controlLabelClass . '">' . $this->title .
'</div>' . '<div class="' .
$controlsClass . '">' . $fieldValue .
'</div>' . '</div>';
}
else
{
return '<tr>' . '<td
class="title_cell">' . $this->title .
'</td>' . '<td
class="field_cell">' . $fieldValue .
'</td>' . '</tr>';
}
}
/**
* Add attribute to the form field
*
* @param string $name
*/
public function setAttribute($name, $value)
{
$this->attributes[$name] = $value;
}
/**
* Get data of the given attribute
*
* @param string $name
*
* @return string
*/
public function getAttribute($name)
{
return $this->attributes[$name];
}
/**
* Set visibility status for the field on form
*
* @param $visible
*/
public function setVisibility($visible)
{
$this->visible = $visible;
}
/**
* Method to add new class to the field
*
* @param string $class
*
* @return void
*/
public function addClass($class)
{
$classes = $this->getAttribute('class');
$this->setAttribute('class', $classes ? $classes . '
' . $class : $class);
}
/**
* Build an HTML attribute string from an array.
*
* @param array $attributes
*
* @return string
*/
public function buildAttributes()
{
$html = [];
foreach ((array) $this->attributes as $key => $value)
{
if (is_bool($value))
{
$html[] = " $key ";
}
else
{
$html[] = $key . '="' . htmlentities($value, ENT_QUOTES,
'UTF-8', false) . '"';
}
}
if ($this->extraAttributes)
{
$html[] = $this->extraAttributes;
}
return count($html) > 0 ? ' ' . implode(' ',
$html) : '';
}
}
PK���[���� � libraries/form/form.phpnu�[���<?php
/**
* Form Class for handling custom fields
*
* @package HDP
* @subpackage Form
*/
class HDPForm
{
/**
* The array hold list of custom fields
*
* @var array
*/
protected $fields = array();
/**
* Constructor
*
* @param array $fields
*/
public function __construct($fields, $config = array())
{
foreach ($fields as $field)
{
$class = 'HDPFormField' . ucfirst($field->fieldtype);
if (class_exists($class))
{
$this->fields[$field->name] = new $class($field,
$field->default_values);
}
else
{
throw new RuntimeException('The field type ' .
$field->fieldType . ' is not supported');
}
}
}
/**
* Get fields of form
*
* @return array
*/
public function getFields()
{
return $this->fields;
}
/**
* Get the field object from name
*
* @param string $name
*
* @return HDPFormField
*/
public function getField($name)
{
return $this->fields[$name];
}
/**
*
* Bind data into form fields
*
* @param array $data
* @param bool $useDefault
*
* @return $this
*/
public function bind($data, $useDefault = false)
{
foreach ($this->fields as $field)
{
if (isset($data[$field->name]))
{
$field->setValue($data[$field->name]);
}
else
{
if ($useDefault)
{
$field->setValue($field->default_values);
}
else
{
$field->setValue(null);
}
}
}
return $this;
}
/**
* Prepare form fields before being displayed. We need to calculate to see
what fields are shown, what fields are hided
*
* @param int $categoryId
* @param array $relation
*/
public function prepareFormField($categoryId = 0, $relation = array())
{
foreach ($this->fields as $field)
{
if (($field->categoryId != -1) && !in_array($field->id,
$relation[$categoryId]))
{
$field->setVisibility(false);
}
}
}
/**
* Method to get form rendered string
*
* @return string
*/
public function render($tableLess = true)
{
ob_start();
foreach ($this->fields as $field)
{
echo $field->getControlGroup($tableLess);
}
return ob_get_clean();
}
/**
* Display form fields and it's value
*
* @param bool $tableLess
*
* @return string
*/
public function getOutput($tableLess = true)
{
ob_start();
foreach ($this->fields as $field)
{
echo $field->getOutput($tableLess);
}
return ob_get_clean();
}
}PK���[�)&<\\libraries/ui/abstract.phpnu�[���<?php
/**
* @package MPF
* @subpackage UI
*
* @copyright Copyright (C) 2016 - 2018 Ossolution Team, Inc. All rights
reserved.
* @license GNU General Public License version 2 or later; see LICENSE
*/
defined('_JEXEC') or die;
abstract class HDPUiAbstract implements HDPUiInterface
{
/**
* Css class map array
*
* @var array
*/
protected $classMaps;
/**
* Framework own css classes
*
* @var array
*/
protected $frameworkClasses = [];
/**
* Method to add a new class to class mapping
*
* @param $class
* @param $mappedClass
*
* @return void
*/
public function addClassMapping($class, $mappedClass)
{
$class = trim($class);
$mappedClass = trim($mappedClass);
$this->classMaps[$class] = $mappedClass;
}
/**
* Get the mapping of a given class
*
* @param string $class The input class
*
* @return string The mapped class
*/
public function getClassMapping($class)
{
$class = trim($class);
return isset($this->classMaps[$class]) ? $this->classMaps[$class] :
$class;
}
/**
* Get framework own css class
*
* @param string $class
* @param int $behavior
*
* @return string
*/
public function getFrameworkClass($class, $behavior = 0)
{
if (!in_array($class, $this->frameworkClasses))
{
return null;
}
switch ($behavior)
{
case 1:
return ' ' . $class;
break;
case 2;
return $class . ' ';
break;
case 3:
return ' class="' . $class . '"';
break;
default:
return $class;
break;
}
}
}PK���[�/ñ
�
libraries/ui/bootstrap2.phpnu�[���<?php
/**
* @package MPF
* @subpackage UI
*
* @copyright Copyright (C) 2016 - 2018 Ossolution Team, Inc. All rights
reserved.
* @license GNU General Public License version 2 or later; see LICENSE
*/
defined('_JEXEC') or die;
/**
* Base class for a Joomla Administrator Controller. It handles add, edit,
delete, publish, unpublish records....
*
* @package MPF
* @subpackage UI
* @since 2.0
*/
class HDPUiBootstrap2 extends HDPUiAbstract implements HDPUiInterface
{
/**
* Constructor
*/
public function __construct()
{
$this->classMaps = [
'row-fluid' => 'row-fluid',
'span1' => 'span1',
'span2' => 'span2',
'span3' => 'span3',
'span4' => 'span4',
'span5' => 'span5',
'span6' => 'span6',
'span7' => 'span7',
'span8' => 'span8',
'span9' => 'span9',
'span10' => 'span10',
'span11' => 'span11',
'span12' => 'span12',
'pull-left' => 'pull-left',
'pull-right' => 'pull-right',
'btn' => 'btn',
'btn-mini' => 'btn-mini',
'btn-small' => 'btn-small',
'btn-large' => 'btn-large',
'visible-phone' => 'visible-phone',
'visible-tablet' => 'visible-tablet',
'visible-desktop' => 'visible-desktop',
'hidden-phone' => 'hidden-phone',
'hidden-tablet' => 'hidden-tablet',
'hidden-desktop' => 'hidden-desktop',
'control-group' => 'control-group',
'input-prepend' => 'input-prepend',
'input-append' => 'input-append',
'add-on' => 'add-on',
'img-polaroid' => 'img-polaroid',
'control-label' => 'control-label',
'controls' => 'controls',
'nav' => 'nav',
'nav-stacked' => 'nav-stacked',
'nav-tabs' => 'nav-tabs',
];
}
/**
* Method to render input with prepend add-on
*
* @param string $input
* @param string $addOn
*
* @return mixed
*/
public function getPrependAddon($input, $addOn)
{
$html = [];
$html[] = '<div class="input-prepend">';
$html[] = '<span class="add-on">' . $addOn .
'</span>';
$html[] = $input;
$html[] = '</div>';
return implode("\n", $html);
}
/**
* Method to render input with append add-on
*
* @param string $input
* @param string $addOn
*
* @return string
*/
public function getAppendAddon($input, $addOn)
{
$html = [];
$html[] = '<div class="input-append">';
$html[] = $input;
$html[] = '<span class="add-on">' . $addOn .
'</span>';
$html[] = '</div>';
return implode("\n", $html);
}
}PK���[��w?Y
Y
libraries/ui/bootstrap3.phpnu�[���<?php
/**
* @package MPF
* @subpackage UI
*
* @copyright Copyright (C) 2016 - 2018 Ossolution Team, Inc. All rights
reserved.
* @license GNU General Public License version 2 or later; see LICENSE
*/
defined('_JEXEC') or die;
/**
* Base class for a Joomla Administrator Controller. It handles add, edit,
delete, publish, unpublish records....
*
* @package MPF
* @subpackage UI
* @since 2.0
*/
class HDPUiBootstrap3 extends HDPUiAbstract implements HDPUiInterface
{
/**
* Constructor
*/
public function __construct()
{
$this->classMaps = [
'row-fluid' => 'row',
'span1' => 'col-md-1',
'span2' => 'col-md-2',
'span3' => 'col-md-3',
'span4' => 'col-md-4',
'span5' => 'col-md-5',
'span6' => 'col-md-6',
'span7' => 'col-md-7',
'span8' => 'col-md-8',
'span9' => 'col-md-9',
'span10' => 'col-md-10',
'span11' => 'col-md-11',
'span12' => 'col-md-12',
'pull-left' => 'pull-left',
'pull-right' => 'pull-right',
'btn' => 'btn btn-default',
'btn-mini' => 'btn-xs',
'btn-small' => 'btn-sm',
'btn-large' => 'btn-lg',
'visible-phone' => 'visible-xs',
'visible-tablet' => 'visible-sm',
'visible-desktop' => 'visible-md visible-lg',
'hidden-phone' => 'hidden-xs',
'hidden-tablet' => 'hidden-sm',
'hidden-desktop' => 'hidden-md hidden-lg',
'control-group' => 'form-group',
'input-prepend' => 'input-group',
'input-append ' => 'input-group',
'add-on' => 'input-group-addon',
'img-polaroid' => 'img-thumbnail',
'control-label' => 'col-md-3
control-label',
'controls' => 'col-md-9',
'nav' => 'navbar-nav',
'nav-stacked' => 'nav-stacked',
'nav-tabs' => 'nav-tabs',
'btn-inverse' => 'btn-primary',
'btn btn-primary' => 'btn btn-primary',
'row-fluid clearfix' => 'row clearfix',
];
}
/**
* Get the mapping of a given class
*
* @param string $class The input class
*
* @return string The mapped class
*/
public function getClassMapping($class)
{
// Handle icon class
if (strpos($class, 'icon-') !== false)
{
$icon = substr($class, 5);
return 'fa fa-' . $icon;
}
return parent::getClassMapping($class);
}
/**
* Method to render input with prepend add-on
*
* @param string $input
* @param string $addOn
*
* @return mixed
*/
public function getPrependAddon($input, $addOn)
{
$html = [];
$html[] = '<div class="input-group">';
$html[] = '<div class="input-group-addon">' .
$addOn . '</div>';
$html[] = $input;
$html[] = '</div>';
return implode("\n", $html);
}
/**
* Method to render input with append add-on
*
* @param string $input
* @param string $addOn
*
* @return mixed
*/
public function getAppendAddon($input, $addOn)
{
$html = [];
$html[] = '<div class="input-group">';
$html[] = $input;
$html[] = '<div class="input-group-addon">' .
$addOn . '</div>';
$html[] = '</div>';
return implode("\n", $html);
}
}PK���[����==libraries/ui/bootstrap4.phpnu�[���<?php
/**
* @package MPF
* @subpackage UI
*
* @copyright Copyright (C) 2016 - 2018 Ossolution Team, Inc. All rights
reserved.
* @license GNU General Public License version 2 or later; see LICENSE
*/
defined('_JEXEC') or die;
/**
* Base class for a Joomla Administrator Controller. It handles add, edit,
delete, publish, unpublish records....
*
* @package MPF
* @subpackage UI
* @since 2.0
*/
class HDPUiBootstrap4 extends HDPUiAbstract implements HDPUiInterface
{
/**
* UIKit framework classes
*
* @var array
*/
protected $frameworkClasses = [
'form-control',
'form-check-input',
];
/**
* Constructor
*/
public function __construct()
{
$this->classMaps = [
'row-fluid' => 'row',
'span1' => 'col-md-1',
'span2' => 'col-md-2',
'span3' => 'col-md-3',
'span4' => 'col-md-4',
'span5' => 'col-md-5',
'span6' => 'col-md-6',
'span7' => 'col-md-7',
'span8' => 'col-md-8',
'span9' => 'col-md-9',
'span10' => 'col-md-10',
'span11' => 'col-md-11',
'span12' => 'col-md-12',
'pull-left' => 'float-left',
'pull-right' => 'float-right',
'btn' => 'btn btn-secondary',
'btn-mini' => 'btn-xs',
'btn-small' => 'btn-sm',
'btn-large' => 'btn-lg',
'btn-inverse' => 'btn-primary',
'visible-phone' => 'd-block d-sm-none',
'visible-tablet' => 'visible-sm',
'visible-desktop' => 'd-block d-md-none',
'hidden-phone' => 'd-none d-sm-block
d-md-table-cell',
'hidden-tablet' => 'd-sm-none',
'hidden-desktop' => 'd-md-none hidden-lg',
'control-group' => 'form-group form-row',
'input-prepend' => 'input-group-prepend',
'input-append' => 'input-group-append',
'add-on' => 'input-group-text',
'img-polaroid' => 'img-thumbnail',
'control-label' => 'col-md-3
form-control-label',
'controls' => 'col-md-9',
'btn btn-primary' => 'btn btn-primary',
'row-fluid clearfix' => 'row clearfix',
];
}
/**
* Get the mapping of a given class
*
* @param string $class The input class
*
* @return string The mapped class
*/
public function getClassMapping($class)
{
// Handle icon class
if (strpos($class, 'icon-') !== false)
{
$icon = substr($class, 5);
return 'fa fa-' . $icon;
}
return parent::getClassMapping($class);
}
/**
* Method to render input with prepend add-on
*
* @param string $input
* @param string $addOn
*
* @return string
*/
public function getPrependAddon($input, $addOn)
{
$html = [];
$html[] = '<div class="input-group">';
$html[] = '<div class="input-group-prepend">';
$html[] = '<span class="input-group-text">' .
$addOn . '</span>';
$html[] = '</div>';
$html[] = $input;
$html[] = '</div>';
return implode("\n", $html);
}
/**
* Method to render input with append add-on
*
* @param string $input
* @param string $addOn
*
* @return string
*/
public function getAppendAddon($input, $addOn)
{
$html = [];
$html[] = '<div class="input-group">';
$html[] = $input;
$html[] = '<div class="input-group-append">';
$html[] = '<span class="input-group-text">' .
$addOn . '</span>';
$html[] = '</div>';
$html[] = '</div>';
return implode("\n", $html);
}
}PK���[Ӊ��==libraries/ui/bootstrap5.phpnu�[���<?php
/**
* @package MPF
* @subpackage UI
*
* @copyright Copyright (C) 2016 - 2018 Ossolution Team, Inc. All rights
reserved.
* @license GNU General Public License version 2 or later; see LICENSE
*/
defined('_JEXEC') or die;
/**
* Base class for a Joomla Administrator Controller. It handles add, edit,
delete, publish, unpublish records....
*
* @package MPF
* @subpackage UI
* @since 2.0
*/
class HDPUiBootstrap5 extends HDPUiAbstract implements HDPUiInterface
{
/**
* UIKit framework classes
*
* @var array
*/
protected $frameworkClasses = [
'form-control',
'form-check-input',
];
/**
* Constructor
*/
public function __construct()
{
$this->classMaps = [
'row-fluid' => 'row',
'span1' => 'col-md-1',
'span2' => 'col-md-2',
'span3' => 'col-md-3',
'span4' => 'col-md-4',
'span5' => 'col-md-5',
'span6' => 'col-md-6',
'span7' => 'col-md-7',
'span8' => 'col-md-8',
'span9' => 'col-md-9',
'span10' => 'col-md-10',
'span11' => 'col-md-11',
'span12' => 'col-md-12',
'pull-left' => 'float-left',
'pull-right' => 'float-right',
'btn' => 'btn btn-secondary',
'btn-mini' => 'btn-xs',
'btn-small' => 'btn-sm',
'btn-large' => 'btn-lg',
'btn-inverse' => 'btn-primary',
'visible-phone' => 'd-block d-sm-none',
'visible-tablet' => 'visible-sm',
'visible-desktop' => 'd-block d-md-none',
'hidden-phone' => 'd-none d-sm-block
d-md-table-cell',
'hidden-tablet' => 'd-sm-none',
'hidden-desktop' => 'd-md-none hidden-lg',
'control-group' => 'form-group form-row',
'input-prepend' => 'input-group-prepend',
'input-append' => 'input-group-append',
'add-on' => 'input-group-text',
'img-polaroid' => 'img-thumbnail',
'control-label' => 'col-md-3
form-control-label',
'controls' => 'col-md-9',
'btn btn-primary' => 'btn btn-primary',
'row-fluid clearfix' => 'row clearfix',
];
}
/**
* Get the mapping of a given class
*
* @param string $class The input class
*
* @return string The mapped class
*/
public function getClassMapping($class)
{
// Handle icon class
if (strpos($class, 'icon-') !== false)
{
$icon = substr($class, 5);
return 'fa fa-' . $icon;
}
return parent::getClassMapping($class);
}
/**
* Method to render input with prepend add-on
*
* @param string $input
* @param string $addOn
*
* @return string
*/
public function getPrependAddon($input, $addOn)
{
$html = [];
$html[] = '<div class="input-group">';
$html[] = '<div class="input-group-prepend">';
$html[] = '<span class="input-group-text">' .
$addOn . '</span>';
$html[] = '</div>';
$html[] = $input;
$html[] = '</div>';
return implode("\n", $html);
}
/**
* Method to render input with append add-on
*
* @param string $input
* @param string $addOn
*
* @return string
*/
public function getAppendAddon($input, $addOn)
{
$html = [];
$html[] = '<div class="input-group">';
$html[] = $input;
$html[] = '<div class="input-group-append">';
$html[] = '<span class="input-group-text">' .
$addOn . '</span>';
$html[] = '</div>';
$html[] = '</div>';
return implode("\n", $html);
}
}PK���[C9����libraries/ui/interface.phpnu�[���<?php
/**
* @package MPF
* @subpackage UI
*
* @copyright Copyright (C) 2016 - 2018 Ossolution Team, Inc. All rights
reserved.
* @license GNU General Public License version 2 or later; see LICENSE
*/
defined('_JEXEC') or die;
interface HDPUiInterface
{
/**
* Get the mapping of a given class
*
* @param string $class The input class
*
* @return string The mapped class
*/
public function getClassMapping($class);
/**
* Method to add a new class to class mapping
*
* @param $class
* @param $mappedClass
*
* @return void
*/
public function addClassMapping($class, $mappedClass);
/**
* Method to get input with prepend add-on
*
* @param string $input
* @param string $addOn
*
* @return mixed
*/
public function getPrependAddon($input, $addOn);
/**
* Method to get input with append add-on
*
* @param string $input
* @param string $addOn
*
* @return mixed
*/
public function getAppendAddon($input, $addOn);
/**
* Get framework own css class
*
* @param string $class
* @param int $behavior
*
* @return string
*/
public function getFrameworkClass($class, $behavior);
}PK���[�2�:��libraries/ui/uikit3.phpnu�[���<?php
/**
* @package MPF
* @subpackage UI
*
* @copyright Copyright (C) 2016 - 2018 Ossolution Team, Inc. All rights
reserved.
* @license GNU General Public License version 2 or later; see LICENSE
*/
defined('_JEXEC') or die;
/**
* Base class for a Joomla Administrator Controller. It handles add, edit,
delete, publish, unpublish records....
*
* @package MPF
* @subpackage UI
* @since 2.0
*/
class HDPUiUikit3 extends HDPUiAbstract implements HDPUiInterface
{
/**
* UIKit framework classes
*
* @var array
*/
protected $frameworkClasses = [
'uk-input',
'uk-select',
'uk-textarea',
'uk-radio',
'uk-checkbox',
'uk-legend',
'uk-range',
'uk-fieldset',
'uk-legend',
];
/**
* Constructor
*
* @param array $classMaps
*/
public function __construct($classMaps = [])
{
if (empty($classMaps))
{
$classMaps = [
'row-fluid' =>
'uk-container uk-grid',
'span2' =>
'uk-width-1-6@s',
'span3' =>
'uk-width-1-4@s',
'span4' =>
'uk-width-1-3@s',
'span5' =>
'uk-width-1-2@s',
'span6' =>
'uk-width-1-2@s',
'span7' =>
'uk-width-1-2@s',
'span8' =>
'uk-width-2-3@s',
'span9' =>
'uk-width-3-4@s',
'span10' =>
'uk-width-5-6@s',
'span12' =>
'uk-width-1-1',
'pull-left' =>
'uk-float-left',
'pull-right' =>
'uk-float-right',
'clearfix' =>
'uk-clearfix',
'btn' =>
'uk-button uk-button-default',
'btn-primary' =>
'uk-button-primary',
'btn-mini' =>
'uk-button uk-button-default uk-button-small',
'btn-small' =>
'uk-button uk-button-default uk-button-small',
'btn-large' =>
'uk-button uk-button-default uk-button-large',
'btn-inverse' =>
'uk-button-primary',
'hidden-phone' =>
'uk-visible@s',
'form form-horizontal' =>
'uk-form-horizontal',
'control-group' =>
'control-group',
'control-label' =>
'uk-form-label',
'controls' =>
'uk-form-controls uk-form-controls-text',
'input-tiny' =>
'uk-input uk-form-width-xsmall',
'input-small' =>
'uk-input uk-form-width-small',
'input-medium' =>
'uk-input uk-form-width-medium',
'input-large' =>
'uk-input uk-form-width-large',
'center' =>
'uk-text-center',
'text-center' =>
'uk-text-center',
'row-fluid clearfix' =>
'uk-container uk-grid uk-clearfix',
'btn btn-primary' =>
'uk-button uk-button-default uk-button-primary',
'table table-striped table-bordered' =>
'uk-table uk-table-striped uk-table-bordered',
'table table-bordered table-striped' =>
'uk-table uk-table-bordered uk-table-striped',
'table table-striped table-bordered table-hover' =>
'uk-table uk-table-striped uk-table-bordered uk-table-hover',
'nav' =>
'uk-nav',
'nav-pills' =>
'uk-navbar',
];
}
$this->classMaps = $classMaps;
}
/**
* Get the mapping of a given class
*
* @param string $class The input class
*
* @return string The mapped class
*/
public function getClassMapping($class)
{
// Handle icon class
if (strpos($class, 'icon-') !== false)
{
$icon = substr($class, 5);
return 'fa fa-' . $icon;
}
return parent::getClassMapping($class);
}
/**
* Method to render input with prepend add-on
*
* @param string $input
* @param string $addOn
*
* @return mixed
*/
public function getPrependAddon($input, $addOn)
{
$html = [];
$html[] = '<div class="uk-inline">';
$html[] = '<span class="uk-form-icon">' .
$addOn . '</span>';
$html[] = $input;
$html[] = '</div>';
return implode("\n", $html);
}
/**
* Method to render input with append add-on
*
* @param string $input
* @param string $addOn
*
* @return string
*/
public function getAppendAddon($input, $addOn)
{
$html = [];
$html[] = '<div class="uk-inline">';
$html[] = $input;
$html[] = '<span class="uk-form-icon">' .
$addOn . '</span>';
$html[] = '</div>';
return implode("\n", $html);
}
}PK���[� bm��Model/Activities.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Model;
use Joomla\CMS\Factory;
use OSL\Container\Container;
use OSL\Model\Model;
use OSSolution\HelpdeskPro\Site\Helper\Database as
HelpdeskproHelperDatabase;
use OSSolution\HelpdeskPro\Site\Helper\Helper as HelpdeskproHelper;
// no direct access
defined('_JEXEC') or die;
class Activities extends Model
{
private $users;
/**
* Constructor
*
* @param Container $container
* @param array $config
*/
public function __construct(Container $container, $config = array())
{
$config['table'] = '#__helpdeskpro_tickets';
parent::__construct($container, $config);
$date = Factory::getDate('now',
Factory::getConfig()->get('offset'));
$this->state->insert('filter_user_id', 'int',
0)
->insert('filter_start_date', 'string',
$date->format('Y-m-d'))
->insert('filter_start_hour', 'int', 0)
->insert('filter_end_date', 'string',
$date->format('Y-m-d'))
->insert('filter_end_hour', 'int', 23);
}
/**
* Get activities data
*
* @return array
*/
public function getData()
{
$db = $this->getDbo();
$query = $db->getQuery(true);
$now = Factory::getDate('now',
Factory::getConfig()->get('offset'));
if (empty($this->state->filter_start_date))
{
$this->state->filter_start_date =
$now->format('Y-m-d');
}
if (empty($this->state->filter_end_date))
{
$this->state->filter_start_date =
$now->format('Y-m-d');
}
if (empty($this->state->filter_end_hour))
{
$this->state->filter_end_hour = 23;
}
$startDate = Factory::getDate($this->state->filter_start_date .
' ' . $this->state->filter_start_hour . ':00:00',
Factory::getConfig()->get('offset'));
$endDate = Factory::getDate($this->state->filter_end_date .
' ' . $this->state->filter_end_hour . ':59:59',
Factory::getConfig()->get('offset'));
$query->select('tbl.*, c.title AS category_title')
->from('#__helpdeskpro_messages AS tbl')
->innerJoin('#__helpdeskpro_tickets as t ON tbl.ticket_id =
t.id')
->innerJoin('#__helpdeskpro_categories as c ON t.category_id =
c.id')
->where('tbl.date_added >= ' .
$db->quote($startDate->toSql()))
->where('tbl.date_added <= ' .
$db->quote($endDate->toSql()));
if ($this->state->filter_user_id)
{
$query->where('tbl.user_id = ' .
$this->state->filter_user_id);
}
else
{
$users = $this->getUsers();
$userIds = array();
foreach ($users as $user)
{
$userIds[] = $user->id;
}
$query->where('tbl.user_id IN (' . implode(',',
$userIds) . ')');
}
$startHour = $startDate->format('G');
$endHour = $endDate->format('G');
if ($startHour <= $endHour)
{
$query->where('HOUR(tbl.date_added) >= ' . $startHour)
->where('HOUR(tbl.date_added) <= ' . $endHour);
}
else
{
$query->where('(HOUR(tbl.date_added) >= ' . $startHour .
' OR HOUR(tbl.date_added) <= ' . $endHour . ' )');
}
$query->order('tbl.id DESC');
$db->setQuery($query);
return $db->loadObjectList();
}
/**
* Get list of users used in the activities report
*
* @return array
*/
public function getUsers()
{
if (empty($this->users))
{
$db = Factory::getDbo();
$query = $db->getQuery(true);
$categories = HelpdeskproHelperDatabase::getAllCategories();
//List of staffs
$staffs = HelpdeskproHelperDatabase::getAllStaffs((int)
HelpdeskproHelper::getConfigValue('staff_group_id'));
//Get list of managers
$managers = array();
foreach ($categories as $category)
{
if ($category->managers)
{
$managers = array_merge($managers, explode(',',
trim($category->managers)));
}
}
$managers = array_unique($managers);
$query->select('id')
->from('#__users AS a')
->innerJoin('#__user_usergroup_map AS b ON a.id = b.user_id
')
->where('b.group_id IN (7, 8)');
$db->setQuery($query);
$superAdminIds = $db->loadColumn();
$query->clear()
->select('id, username')
->from('#__users')
->where('username IN ("' .
implode('","', $managers) . '") OR id IN
(' . implode(',', $superAdminIds) . ')');
$db->setQuery($query);
$this->users = array_merge($staffs, $db->loadObjectList());
}
return $this->users;
}
}PK���[��;�<<Model/Category.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Model;
use OSL\Model\AdminModel;
defined('_JEXEC') or die;
class Category extends AdminModel
{
/**
* Prepare and sanitise the table data prior to saving.
*
* @param \OSSolution\HelpdeskPro\Admin\Table\Category $row A JTable
object.
*
* @return void
*/
protected function prepareTable($row, $task)
{
$row->parent_id = (int) $row->parent_id;
if ($row->parent_id > 0)
{
// Calculate level
$db = $this->getDbo();
$query = $db->getQuery(true);
$query->select('`level`')
->from('#__helpdeskpro_categories')
->where('id = ' . (int) $row->parent_id);
$db->setQuery($query);
$row->level = (int) $db->loadResult() + 1;
}
else
{
$row->level = 1;
}
if ($row->managers)
{
$managers = explode(',', $row->managers);
$managers = array_map('trim', $managers);
$row->managers = implode(',', $managers);
}
parent::prepareTable($row, $task);
}
/**
* A protected method to get a set of ordering conditions.
*
* @param \OSSolution\HelpdeskPro\Admin\Table\Category $row A JTable
object.
*
* @return array An array of conditions to add to ordering queries.
*/
protected function getReorderConditions($row)
{
return ['`parent_id` = ' . (int) $row->parent_id];
}
}PK���[�@??Model/Configuration.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Model;
use Joomla\CMS\Filesystem\File;
use OSL\Model\Model;
defined('_JEXEC') or die;
class Configuration extends Model
{
/**
* Store the configuration data
*
* @param array $data
*/
public function store($data)
{
$db = $this->getDbo();
$row = $this->getTable('Config');
$db->truncateTable('#__helpdeskpro_configs');
foreach ($data as $key => $value)
{
if ($key == 'custom_css')
{
continue;
}
$row->id = 0;
if (is_array($value))
{
$value = implode(',', $value);
}
$row->config_key = $key;
$row->config_value = $value;
$row->store();
}
if (isset($data['custom_css']))
{
File::write(JPATH_ROOT .
'/media/com_helpdeskpro/assets/css/custom.css',
trim($data['custom_css']));
}
}
}PK���[���
��Model/Email.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Model;
use OSL\Model\Model;
defined('_JEXEC') or die;
class Email extends Model
{
/**
* Store the email messages
*
* @param array $data
*/
public function store($data)
{
$db = $this->getDbo();
$row = $this->getTable();
$db->truncateTable('#__helpdeskpro_emails');
foreach ($data as $key => $value)
{
$row->id = 0;
$row->email_key = $key;
$row->email_message = $value;
$row->store();
}
}
}PK���[�I�44Model/Field.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Model;
use OSL\Model\AdminModel;
defined('_JEXEC') or die;
class Field extends AdminModel
{
/**
* Store field-categories relation
*
* @param \OSSolution\HelpdeskPro\Admin\Table\Field $row
* @param \OSL\Input\Input $input
* @param bool $isNew
*/
protected function afterStore($row, $input, $isNew)
{
$categoryIds = $input->get('category_id', array(),
'array');
if (count($categoryIds) == 0 || $categoryIds[0] == -1)
{
$row->category_id = -1;
}
else
{
$row->category_id = 1;
}
$row->store();
$fieldId = $row->id;
$db = $this->getDbo();
$query = $db->getQuery(true);
$query->clear();
if (!$isNew)
{
$query->delete('#__helpdeskpro_field_categories')->where('field_id
= ' . $fieldId);
$db->setQuery($query);
$db->execute();
}
if ($row->category_id != -1)
{
$query->clear()
->insert('#__helpdeskpro_field_categories')->columns('field_id,
category_id');
for ($i = 0, $n = count($categoryIds); $i < $n; $i++)
{
$categoryId = (int) $categoryIds[$i];
if ($categoryId > 0)
{
$query->values("$fieldId, $categoryId");
}
}
$db->setQuery($query);
$db->execute();
}
}
}PK���[vcc#Model/fields/helpdeskproarticle.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
JFormHelper::loadFieldClass('list');
class JFormFieldHelpdeskProArticle extends JFormFieldList
{
/**
* The form field type.
*
* @var string
*/
protected $type = 'helpdeskproarticle';
/**
* Get list of avaialble articles for selection
*
* @return array
*/
protected function getOptions()
{
$db = Factory::getDbo();
$query = $db->getQuery(true);
$query->select($db->quoteName('id', 'value'))
->select($db->quoteName('title', 'text'))
->from('#__helpdeskpro_articles')
->where('published = 1');
$db->setQuery($query);
$options = array();
$options[] = HTMLHelper::_('select.option', '0',
Text::_('Select Articles'));
return array_merge($options, $db->loadObjectList());
}
}
PK���[,E���Model/Fields.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Model;
use OSL\Model\ListModel;
defined('_JEXEC') or die;
class Fields extends ListModel
{
/**
* Initialize the model, add new states
*/
protected function initialize()
{
$this->state->insert('filter_category_id',
'int', 0);
}
/**
* Build the query object which is used to get list of records from
database
*
* @return \JDatabaseQuery
*/
protected function buildListQuery()
{
$query = parent::buildListQuery();
if ($this->state->filter_category_id > 0)
{
$query->where('(tbl.category_id=-1 OR tbl.id IN (SELECT field_id
FROM #__helpdeskpro_field_categories WHERE category_id=' . (int)
$this->state->category_id . '))');
}
return $query;
}
}PK���[��2�;
;
Model/Language.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Model;
use Joomla\CMS\Filesystem\File;
use Joomla\CMS\Filesystem\Folder;
use Joomla\Registry\Registry;
use OSL\Model\Model;
defined('_JEXEC') or die;
class Language extends Model
{
protected function initialize()
{
$this->state->insert('filter_language',
'string', 'en-GB')
->insert('filter_search', 'string',
'');
}
/**
* Get language items and store them in an array
*
*/
public function getTrans()
{
$registry = new Registry;
$languages = [];
$language = $this->state->filter_language;
$item = 'com_helpdeskpro';
$path = JPATH_ROOT . '/language/en-GB/en-GB.' . $item .
'.ini';
$registry->loadFile($path, 'INI');
$languages['en-GB'][$item] = $registry->toArray();
if ($language != 'en-GB')
{
$path = JPATH_ROOT . '/language/' . $language . '/'
. $language . '.' . $item . '.ini';
if (File::exists($path))
{
$registry->loadFile($path);
$languages[$language][$item] = $registry->toArray();
}
else
{
$languages[$language][$item] = [];
}
}
return $languages;
}
/**
* Get site languages
*
*/
public function getSiteLanguages()
{
jimport('joomla.filesystem.folder');
$path = JPATH_ROOT . '/language';
$folders = Folder::folders($path);
$result = [];
foreach ($folders as $folder)
{
if ($folder == 'pdf_fonts' || $folder ==
'overrides')
{
continue;
}
$result[] = $folder;
}
return $result;
}
/**
* Save translation data
*
* @param array $data
*/
public function store($data)
{
$lang = $data['filter_language'];
$item = 'com_helpdeskpro';
$lang = basename($lang);
$filePath = JPATH_ROOT . '/language/' . $lang . '/' .
$lang . '.' . $item . '.ini';
$registry = new Registry;
$keys = $data['keys'];
foreach ($keys as $key)
{
$value = $data[$key];
$registry->set($key, addcslashes($value, '"'));
}
if (!empty($data['new_keys']))
{
for ($i = 0, $n = count($data['new_keys']); $i < $n; $i++)
{
$key = $data['new_keys'][$i];
$value = $data['new_values'][$i];
if ($key && $value)
{
$registry->set($key, addcslashes($value, '"'));
}
}
}
File::write($filePath, $registry->toString('INI'));
}
}PK���[(8���Model/Report.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Model;
defined('_JEXEC') or die;
use DateTimeZone;
use Joomla\CMS\Factory;
use OSL\Model\Model;
use OSSolution\HelpdeskPro\Site\Helper\Database as
HelpdeskproHelperDatabase;
use OSSolution\HelpdeskPro\Site\Helper\Helper as HelpdeskproHelper;
class Report extends Model
{
protected function initialize()
{
$this->state->insert('filter_date_range',
'int', 0);
}
/**
* Get ticket statistic data
*
* @return array
*
* @throws \Exception
*/
public function getData()
{
$filterDate = (int) $this->state->filter_date_range;
$config = $this->container->appConfig;
$db = $this->getDbo();
$query = $db->getQuery(true);
$categories = HelpdeskproHelperDatabase::getAllCategories();
//List of statuses
$statuses = HelpdeskproHelperDatabase::getAllStatuses();
//List of staffs
$staffs = HelpdeskproHelperDatabase::getAllStaffs((int)
HelpdeskproHelper::getConfigValue('staff_group_id'));
//Get list of managers
$managers = array();
foreach ($categories as $category)
{
if ($category->managers)
{
$managers = array_merge($managers, explode(',',
trim($category->managers)));
}
}
$managers = array_unique($managers);
switch ($filterDate)
{
case 0: //Today
$date = Factory::getDate('now',
$config->get('offset'));
$date->setTime(0, 0, 0);
$date->setTimezone(new DateTimeZone('UCT'));
$fromDate = $date->toSql(true);
$date = Factory::getDate('now',
$config->get('offset'));
$date->setTime(23, 59, 59);
$date->setTimezone(new DateTimeZone('UCT'));
$toDate = $date->toSql(true);
break;
case 1: //This week
$date = Factory::getDate('now',
$config->get('offset'));
$monday = clone $date->modify(('Sunday' ==
$date->format('l')) ? 'Monday last week' :
'Monday this week');
$monday->setTime(0, 0, 0);
$monday->setTimezone(new DateTimeZone('UCT'));
$fromDate = $monday->toSql(true);
$sunday = clone $date->modify('Sunday this week');
$sunday->setTime(23, 59, 59);
$sunday->setTimezone(new DateTimeZone('UCT'));
$toDate = $sunday->toSql(true);
break;
case 2: //This month
$date = Factory::getDate(date('Y-m-01'),
$config->get('offset'));
$date->setTime(0, 0, 0);
$date->setTimezone(new DateTimeZone('UCT'));
$fromDate = $date->toSql(true);
//$date = Factory::getDate(date('Y-m-t'),
$config->get('offset'));
$date = Factory::getDate('now',
$config->get('offset'));
$date->setTime(23, 59, 59);
$date->setTimezone(new DateTimeZone('UCT'));
$toDate = $date->toSql(true);
break;
case 3: //This year
$date = Factory::getDate(date('Y-01-01'),
$config->get('offset'));
$date->setTime(0, 0, 0);
$date->setTimezone(new DateTimeZone('UCT'));
$fromDate = $date->toSql(true);
$date = Factory::getDate(date('Y-12-31'),
$config->get('offset'));
$date->setTime(23, 59, 59);
$date->setTimezone(new DateTimeZone('UCT'));
$toDate = $date->toSql(true);
break;
case 4: //All
$date = Factory::getDate(date('2012-01-01'),
$config->get('offset'));
$date->setTime(0, 0, 0);
$date->setTimezone(new DateTimeZone('UCT'));
$fromDate = $date->toSql(true);
$date = Factory::getDate(date('Y-12-31'),
$config->get('offset'));
$date->setTime(23, 59, 59);
$date->setTimezone(new DateTimeZone('UCT'));
$toDate = $date->toSql(true);
break;
default: //Date range, from "from date" to "to
date";
break;
}
foreach ($categories as $category)
{
$category->status = array();
$query->clear()
->select('status_id, COUNT(*) AS number_tickets')
->from('#__helpdeskpro_tickets')
->where('created_date >=' . $db->quote($fromDate))
->where('created_date<=' . $db->quote($toDate))
->where('category_id=' . (int) $category->id)
->group('status_id');
$db->setQuery($query);
$tickets = $db->loadObjectList();
$totalTickets = 0;
foreach ($tickets as $ticket)
{
$category->status[$ticket->status_id] =
$ticket->number_tickets;
$totalTickets += $ticket->number_tickets;
}
$category->total_tickets = $totalTickets;
}
foreach ($staffs as $staff)
{
$staff->status = array();
$query->clear()
->select('status_id, COUNT(*) AS number_tickets')
->from('#__helpdeskpro_tickets')
->where('created_date >=' . $db->quote($fromDate))
->where('created_date<=' . $db->quote($toDate))
->where('staff_id=' . (int) $staff->id)
->group('status_id');
$db->setQuery($query);
$tickets = $db->loadObjectList();
$totalTickets = 0;
foreach ($tickets as $ticket)
{
$staff->status[$ticket->status_id] = $ticket->number_tickets;
$totalTickets += $ticket->number_tickets;
}
$staff->total_tickets = $totalTickets;
}
$manageTickets = array();
foreach ($managers as $manager)
{
$manageTickets[$manager] = array();
$manageTickets[$manager]['name'] = $manager;
$managedCategoryIds =
HelpdeskproHelper::getTicketCategoryIds($manager);
$query->clear()
->select('status_id, COUNT(*) AS number_tickets')
->from('#__helpdeskpro_tickets')
->where('created_date >=' . $db->quote($fromDate))
->where('created_date<=' . $db->quote($toDate))
->where('category_id IN (' . implode(',',
$managedCategoryIds) . ')')
->group('status_id');
$db->setQuery($query);
$tickets = $db->loadObjectList();
$totalTickets = 0;
foreach ($tickets as $ticket)
{
$manageTickets[$manager][$ticket->status_id] =
$ticket->number_tickets;
$totalTickets += $ticket->number_tickets;
}
$manageTickets[$manager]['total_tickets'] = $totalTickets;
}
$data = array();
$data['statuses'] = $statuses;
$data['categories'] = $categories;
$data['staffs'] = $staffs;
$data['managers'] = $manageTickets;
return $data;
}
}PK���[��l]R]RModel/Ticket.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Model;
use Joomla\CMS\Application\ApplicationHelper;
use Joomla\CMS\Filesystem\File;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Plugin\PluginHelper;
use Joomla\CMS\Uri\Uri;
use Joomla\CMS\User\User;
use Joomla\CMS\User\UserHelper;
use OSL\Input\Input;
use OSL\Model\AdminModel;
use OSSolution\HelpdeskPro\Site\Helper\Helper as HelpdeskproHelper;
use OSSolution\HelpdeskPro\Site\Helper\Html as HelpdeskproHelperHtml;
defined('_JEXEC') or die;
class Ticket extends AdminModel
{
/**
* Initialize the model, insert extra model state
*/
protected function initialize()
{
$this->state->insert('ticket_code', 'string',
'');
}
/**
* Override getData method to allow getting ticket details from ticket
code
*
* @return object
*/
public function getData()
{
if ($this->state->ticket_code &&
empty($this->state->id))
{
$db = $this->getDbo();
$query = $db->getQuery(true);
$query->select('id')
->from('#__helpdeskpro_tickets')
->where('ticket_code = ' .
$db->quote($this->state->ticket_code));
$db->setQuery($query);
$this->state->set('id', (int) $db->loadResult());
}
return parent::getData();
}
/**
* Override loadData method to allow getting more information about the
ticket
*/
protected function loadData()
{
$fieldSuffix = '';
if ($this->container->app->isClient('site'))
{
$fieldSuffix = HelpdeskproHelper::getFieldSuffix();
}
$db = $this->getDbo();
$query = $db->getQuery(true);
$query->select('a.*, b.username, c.title' . $fieldSuffix .
' AS category_title')
->select('s.title' . $fieldSuffix . ' AS `status`,
p.title' . $fieldSuffix . ' AS `priority`')
->from('#__helpdeskpro_tickets AS a')
->leftJoin('#__users AS b ON a.user_id = b.id')
->leftJoin('#__helpdeskpro_categories AS c ON a.category_id =
c.id')
->leftJoin('#__helpdeskpro_statuses AS s ON a.status_id =
s.id')
->leftJoin('#__helpdeskpro_priorities AS p ON a.priority_id =
p.id')
->where('a.id = ' . $this->state->id);
$db->setQuery($query);
$this->data = $db->loadObject();
if ($this->state->ticket_code)
{
$this->data->is_ticket_code = 1;
}
else
{
$this->data->is_ticket_code = 0;
}
}
/**
* Store the support ticket
*
* @param \OSL\Input\Input $input
*
* @return bool
*/
public function store($input, $ignore = [])
{
jimport('joomla.user.helper');
$db = $this->getDbo();
$query = $db->getQuery(true);
$user = $this->container->user;
if ($user->authorise('core.admin',
'com_helpdeskpro'))
{
$data = $input->post->getData(Input::INPUT_ALLOWRAW);
}
else
{
$data = $input->post->getData(Input::INPUT_ALLOWHTML);
}
// Basic data filtering
$data['subject'] =
trim($input->getString('subject'));
// Special case for message, we need to get it from input instead of from
$input->post
$data['message'] =
trim($input->getHtml('message'));
if (isset($data['name']))
{
$data['name'] = trim($input->getString('name'));
}
if (isset($data['email']))
{
$data['email'] =
trim($input->getString('email'));
}
$config = HelpdeskproHelper::getConfig();
$allowedFileTypes = explode('|',
$config->allowed_file_types);
for ($i = 0, $n = count($allowedFileTypes); $i < $n; $i++)
{
$allowedFileTypes[$i] = trim(strtoupper($allowedFileTypes[$i]));
}
$row = $this->getTable();
$row->bind($data);
if ($user->get('id') &&
!isset($data['name']))
{
$row->name = $user->get('name');
$row->email = $user->get('email');
$row->user_id = $user->get('id');
}
else
{
$query->select('id')
->from('#__users')
->where('email = ' .
$db->quote($data['email']));
$db->setQuery($query);
$row->user_id = $db->loadResult();
$role = HelpdeskproHelper::getUserRole();
if ($role == 'staff')
{
$row->staff_id = $user->id;
}
}
$uploadedFiles = $this->storeAttachment($input, $allowedFileTypes);
if (count($uploadedFiles['names']))
{
$row->attachments = implode('|',
$uploadedFiles['names']);
$row->original_filenames = implode('|',
$uploadedFiles['original_names']);
}
elseif ($attachments =
$this->container->session->get('hdp_uploaded_files'))
{
$row->attachments = $attachments;
$row->original_filenames =
$this->container->session->get('hdp_uploaded_files_original_names');
}
$row->status_id = $config->new_ticket_status_id;
$ticketCode = '';
while (true)
{
$ticketCode = strtolower(UserHelper::genRandomPassword(10));
$query->clear()
->select('COUNT(*)')
->from('#__helpdeskpro_tickets')
->where('ticket_code = ' . $db->quote($ticketCode));
$db->setQuery($query);
$total = $db->loadResult();
if (!$total)
{
break;
}
}
$row->ticket_code = $ticketCode;
$row->created_date = $row->modified_date = gmdate('Y-m-d
H:i:s');
$row->language = $this->container->language->getTag();
$row->store();
// Store ID of the ticket back to input
$input->set('id', $row->id);
//Store custom fields information for this ticket
$this->saveFieldsValue($row, $input);
//Trigger plugins
PluginHelper::importPlugin('helpdeskpro');
$this->container->app->triggerEvent('onAfterStoreTicket',
[$row]);
// Send notification email to admin and confirmation email to
registrants
HelpdeskproHelper::sendNewTicketNotificationEmails($row, $config);
if (!$user->id)
{
$input->set('ticket_code', $ticketCode);
}
}
/**
* Save custom fields value which users entered for the ticket
*
* @param \OSSolution\HelpdeskPro\Admin\Table\Ticket $ticket
* @param \OSL\Input\Input $input
*/
protected function saveFieldsValue($ticket, $input)
{
$fields = HelpdeskproHelper::getFields($ticket->category_id);
/* @var \OSSolution\HelpdeskPro\Admin\Table\Fieldvalue $row */
$row = $this->getTable('Fieldvalue');
foreach ($fields as $field)
{
if ($field->fieldtype == 'Heading' || $field->fieldtype
== 'Message')
{
continue;
}
$row->id = 0;
$row->ticket_id = $ticket->id;
$row->field_id = $field->id;
$fieldValue = trim($input->get($field->name, null,
'raw'));
if (is_array($fieldValue))
{
$fieldValue = implode(',', $fieldValue);
}
$row->field_value = $fieldValue;
$row->store();
}
}
/**
* Update ticket category
*
* @param array $data
*
* @return boolean
*/
public function updateCategory($data)
{
/* @var \OSSolution\HelpdeskPro\Admin\Table\Ticket $row */
$row = $this->getTable();
$row->load($data['id']);
$row->category_id = $data['new_value'];
$row->store();
}
/**
* Update ticket Status
*
* @param array $data
*
* @return boolean
*/
public function updateStatus($data)
{
$config = HelpdeskproHelper::getConfig();
/* @var \OSSolution\HelpdeskPro\Admin\Table\Ticket $row */
$row = $this->getTable();
$row->load($data['id']);
$oldTicketStatus = $row->status_id;
$newTicketStatus = $data['new_value'];
$row->status_id = $data['new_value'];
$row->store();
if ($newTicketStatus == $config->closed_ticket_status)
{
HelpdeskproHelper::sendTicketClosedEmail($row, $config);
}
else
{
HelpdeskproHelper::sendTicketStatusChangeEmail($row, $oldTicketStatus,
$newTicketStatus, $config);
}
}
/**
* Update ticket Status
*
* @param array $data
*
* @return boolean
*/
public function updatePriority($data)
{
/* @var \OSSolution\HelpdeskPro\Admin\Table\Ticket $row */
$row = $this->getTable();
$row->load($data['id']);
$row->priority_id = $data['new_value'];
$row->store();
}
/**
* Update ticket Label
*
* @param array $data
*
* @return boolean
*/
public function applyLabel($data)
{
/* @var \OSSolution\HelpdeskPro\Admin\Table\Ticket $row */
$row = $this->getTable();
$row->load($data['id']);
$row->label_id = $data['new_value'];
$row->store();
}
/**
* Save rating for the ticket
*
* @param $data
*
* @return bool
*/
public function saveRating($data)
{
$config = HelpdeskproHelper::getConfig();
/* @var \OSSolution\HelpdeskPro\Admin\Table\Ticket $row */
$row = $this->getTable();
$row->load($data['id']);
$row->rating = $data['new_value'];
$row->status_id = $config->closed_ticket_status;
// Send ticket closed email
HelpdeskproHelper::sendTicketClosedEmail($row, $config);
$row->store();
}
/**
* Method to add new ticket, call from API
*
* @param array $data
* @param array $attachments
*/
public function addNewTicket($data, $attachments)
{
jimport('joomla.user.helper');
$config = HelpdeskproHelper::getConfig();
$db = $this->getDbo();
$query = $db->getQuery(true);
$row = $this->getTable();
$row->bind($data, ['id']);
$query->select('*')
->from('#__users')
->where('email = ' .
$db->quote($data['email']));
$db->setQuery($query);
$user = $db->loadObject();
if ($user)
{
$row->name = $user->name;
$row->email = $user->email;
$row->user_id = $user->id;
}
if (!empty($attachments['names']))
{
$row->attachments = implode('|',
$attachments['names']);
$row->original_filenames = implode('|',
$attachments['original_names']);
}
$row->status_id = $config->new_ticket_status_id;
$ticketCode = '';
while (true)
{
$ticketCode = strtolower(UserHelper::genRandomPassword(10));
$query->clear()
->select('COUNT(*)')
->from('#__helpdeskpro_tickets')
->where('ticket_code = ' . $db->quote($ticketCode));
$db->setQuery($query);
$total = $db->loadResult();
if (!$total)
{
break;
}
}
$row->ticket_code = $ticketCode;
$row->created_date = $row->modified_date = gmdate('Y-m-d
H:i:s');
$row->language = $this->container->language->getTag();
$row->store();
//Trigger plugins
PluginHelper::importPlugin('helpdeskpro');
$this->container->app->triggerEvent('onAfterStoreTicket',
[$row]);
// Send notification email to admin and confirmation email to
registrants
HelpdeskproHelper::sendNewTicketNotificationEmails($row, $config);
}
/**
* Method to add comment to a ticket by API
*
* @param array $data
* @param array $attachments
*/
public function addTicketComment($data, $attachments)
{
$config = HelpdeskproHelper::getConfig();
/* @var \OSSolution\HelpdeskPro\Admin\Table\Ticket $ticket */
$ticket = $this->getTable();
/* @var \OSSolution\HelpdeskPro\Admin\Table\Message $row */
$row = $this->getTable('Message');
$row->message = $data['message'];
$row->user_id = $data['user_id'];
$row->date_added = gmdate('Y-m-d H:i:s');
$row->ticket_id = $data['ticket_id'];
if (!empty($attachments['names']))
{
$row->attachments = implode('|',
$attachments['names']);
$row->original_filenames = implode('|',
$attachments['original_names']);
}
$row->store();
if (!$ticket->load($data['ticket_id']))
{
// Invalid ticket, do not process it further
return;
}
// Do not allow adding comment to closed ticket
if ($ticket->status_id == $config->closed_ticket_status)
{
return;
}
if ($row->user_id == $ticket->user_id)
{
$isCustomerAddComment = true;
}
else
{
$isCustomerAddComment = false;
}
if ($isCustomerAddComment)
{
$ticket->status_id =
$config->ticket_status_when_customer_add_comment;
}
else
{
$ticket->status_id =
$config->ticket_status_when_admin_add_comment;
}
$ticket->modified_date = gmdate('Y-m-d H:i:s');
$ticket->store();
//Trigger plugins
PluginHelper::importPlugin('helpdeskpro');
$this->container->app->triggerEvent('onAfterStoreComment',
[$row, $ticket]);
//Need to send email to users
if ($isCustomerAddComment)
{
HelpdeskproHelper::sendTicketUpdatedEmailToManagers($row, $ticket,
$config);
}
else
{
HelpdeskproHelper::sendTicketUpdatedEmailToCustomer($row, $ticket,
$config);
}
}
/**
* Add comment to the ticket
*
* @param \OSL\Input\Input $input
* @param bool $closeTicket
*
*/
public function addComment($input, $closeTicket = false)
{
$user = $this->container->user;
$config = HelpdeskproHelper::getConfig();
/* @var \OSSolution\HelpdeskPro\Admin\Table\Ticket $ticket */
$ticket = $this->getTable();
/* @var \OSSolution\HelpdeskPro\Admin\Table\Message $row */
$row = $this->getTable('Message');
$allowedFileTypes = explode('|',
$config->allowed_file_types);
for ($i = 0, $n = count($allowedFileTypes); $i < $n; $i++)
{
$allowedFileTypes[$i] = trim(strtoupper($allowedFileTypes[$i]));
}
$row->message = $input->getHtml('message');
$ticket->load($input->post->getInt('id'));
if ($user->id)
{
$row->user_id = $user->get('id');
}
else
{
if (isset($data['ticket_code']))
{
$row->user_id = $ticket->user_id;
}
}
$row->date_added = gmdate('Y-m-d H:i:s');
$row->ticket_id = $ticket->id;
$uploadedFiles = $this->storeAttachment($input, $allowedFileTypes);
if (count($uploadedFiles['names']))
{
$row->attachments = implode('|',
$uploadedFiles['names']);
$row->original_filenames = implode('|',
$uploadedFiles['original_names']);
}
elseif ($attachments =
$this->container->session->get('hdp_uploaded_files'))
{
$row->attachments = $attachments;
$row->original_filenames =
$this->container->session->get('hdp_uploaded_files_original_names');
}
$row->store();
if ($row->user_id == $ticket->user_id ||
isset($data['ticket_code']))
{
$isCustomerAddComment = true;
}
else
{
$isCustomerAddComment = false;
}
if ($closeTicket)
{
$ticket->status_id = $config->closed_ticket_status;
}
elseif ($isCustomerAddComment)
{
$ticket->status_id =
$config->ticket_status_when_customer_add_comment;
}
else
{
$ticket->status_id =
$config->ticket_status_when_admin_add_comment;
}
$ticket->modified_date = gmdate('Y-m-d H:i:s');
$ticket->store();
//Trigger plugins
PluginHelper::importPlugin('helpdeskpro');
$this->container->app->triggerEvent('onAfterStoreComment',
[$row, $ticket]);
//Need to send email to users
if ($isCustomerAddComment)
{
HelpdeskproHelper::sendTicketUpdatedEmailToManagers($row, $ticket,
$config);
}
else
{
HelpdeskproHelper::sendTicketUpdatedEmailToCustomer($row, $ticket,
$config);
}
if ($closeTicket)
{
HelpdeskproHelper::sendTicketClosedEmail($ticket, $config);
}
}
/**
* Get all comments of the current ticket
*
* @return array
*/
public function getMessages()
{
if ($this->state->id)
{
$db = $this->getDbo();
$query = $db->getQuery(true);
$query->select('a.*, b.name')
->from('#__helpdeskpro_messages AS a')
->leftJoin('#__users AS b ON a.user_id = b.id')
->where('a.ticket_id = ' . $this->state->id)
->order('id DESC');
$db->setQuery($query);
return $db->loadObjectList();
}
return [];
}
/**
* Get all custom fields value for a ticket
*
* @return array
*/
public function getFieldsValue()
{
$fieldValues = [];
if ($this->state->id)
{
$db = $this->getDbo();
$query = $db->getQuery(true);
$query->select('field_id, field_value')
->from('#__helpdeskpro_field_value')
->where('ticket_id = ' . $this->state->id);
$db->setQuery($query);
$rows = $db->loadObjectList();
foreach ($rows as $row)
{
$fieldValues[$row->field_id] = $row->field_value;
}
}
return $fieldValues;
}
/**
* Convert a support ticket to a knowledge base article
*
* @throws \Exception
*/
public function convertTicketToArticle()
{
$item = $this->getData();
$messages = $this->getMessages();
$messages = array_reverse($messages);
if (!$item)
{
throw new \Exception(Text::_('HDP_INVALID_TICKET'));
}
$db = $this->getDbo();
$query = $db->getQuery(true);
$rootUri = Uri::root(true);
$config = HelpdeskproHelper::getConfig();
$user = new User;
$item->date_added = $item->created_date;
array_unshift($messages, $item);
$layoutData = [
'messages' => $messages,
'user' => $user,
'rootUri' => $rootUri,
'config' => $config,
];
$row = $this->getTable('article');
$query->select('id')
->from('#__helpdeskpro_articles')
->where('ticket_id = ' . $item->id);
$db->setQuery($query);
$id = (int) $db->loadResult();
if ($id)
{
$row->load($id);
}
$row->category_id = $item->category_id;
$row->ticket_id = $item->id;
$row->title = '[#' . $item->id . '] - ' .
$item->subject;
$row->alias = ApplicationHelper::stringURLSafe($row->title);
$row->text = '<table
class="adminform">' .
HelpdeskproHelperHtml::loadCommonLayout('common/tmpl/ticket_comments.php',
$layoutData) . '</table>';
$row->published = 1;
$query->clear()
->select('MAX(ordering)')
->from('#__helpdeskpro_articles')
->where('category_id = ' . $row->category_id);
$db->setQuery($query);
$row->ordering = (int) $db->loadResult() + 1;
$row->store();
}
/**
* Delete all the tickets related data before tickets deleted
*
* @param array $cid Ids of deleted record
*/
protected function beforeDelete($cid)
{
$db = $this->getDbo();
$query = $db->getQuery(true);
$attachmentsPath = JPATH_ROOT .
'/media/com_helpdeskpro/attachments/';
$row = $this->getTable();
foreach ($cid as $ticketId)
{
$row->load($ticketId);
// Delete ticket attachments
if ($row->attachments)
{
$files = explode('|', $row->attachments);
foreach ($files as $file)
{
if ($file && File::exists($attachmentsPath . $file))
{
File::delete($attachmentsPath . $file);
}
}
}
// Delete attachments in messages/comments of the ticket
$query->clear()
->select('attachments')
->from('#__helpdeskpro_messages')
->where('ticket_id = ' . $ticketId);
$db->setQuery($query);
$attachments = $db->loadColumn();
foreach ($attachments as $attachment)
{
if ($attachment)
{
$files = explode('|', $attachment);
foreach ($files as $file)
{
if ($file && File::exists($attachmentsPath . $file))
{
File::delete($attachmentsPath . $file);
}
}
}
}
// Delete ticket message
$query->clear()
->delete('#__helpdeskpro_messages')
->where('ticket_id IN (' . implode(',', $cid) .
')');
$db->setQuery($query);
$db->execute();
}
}
/**
* Store attachments which user uploaded
*
* @param \OSL\Input\Input $input
* @param array $allowedFileTypes
*
* @return array
*/
private function storeAttachment($input, $allowedFileTypes)
{
$app = $this->container->app;
$attachmentsPath = JPATH_ROOT .
'/media/com_helpdeskpro/attachments';
$uploadedFiles = [
'names' => [],
'original_names' => [],
];
$attachments = $input->files->get('attachment', [],
'raw');
foreach ($attachments as $attachment)
{
$name = File::makeSafe($attachment['name']);
if (empty($name))
{
continue;
}
$fileExt = strtoupper(File::getExt($name));
if (in_array($fileExt, $allowedFileTypes))
{
if (File::exists($attachmentsPath . '/' . $name))
{
$fileName = File::stripExt($name) . '_' . uniqid() .
'.' . $fileExt;
}
else
{
$fileName = $name;
}
// Fix upload attachments causes by change in Joomla 3.4.4
$uploaded = File::upload($attachment['tmp_name'],
$attachmentsPath . '/' . $fileName, false, true);
if ($uploaded)
{
$uploadedFiles['names'][] = $fileName;
$uploadedFiles['original_names'][] = $name;
}
else
{
$app->enqueueMessage(Text::sprintf('HDP_UPLOAD_FILE_FAILED',
$attachment['name']), 'warning');
}
}
else
{
$app->enqueueMessage(Text::sprintf('HDP_FILETYPE_NOT_ALLOWED',
$attachment['name'], implode(',', $allowedFileTypes)),
'warning');
}
}
return $uploadedFiles;
}
}PK���[�؆�zzModel/Tickets.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Model;
use Joomla\Utilities\ArrayHelper;
use OSL\Container\Container;
use OSL\Model\ListModel;
use OSSolution\HelpdeskPro\Site\Helper\Helper as HelpdeskproHelper;
defined('_JEXEC') or die;
class Tickets extends ListModel
{
/**
* Constructor.
*
* @param Container $container
* @param array $config
*/
public function __construct(Container $container, $config = array())
{
$config['search_fields'] = array('tbl.id',
'tbl.name', 'tbl.email', 'c.username',
'tbl.subject', 'tbl.message');
$config['remember_states'] = true;
parent::__construct($container, $config);
$this->state->insert('filter_category_id',
'int', 0)
->insert('filter_manager_id', 'int', 0)
->insert('filter_status_id', 'int', -1)
->insert('filter_priority_id', 'int', 0)
->insert('filter_staff_id', 'int', 0)
->insert('filter_label_id', 'int', 0)
->setDefault('filter_order',
'tbl.modified_date')
->setDefault('filter_order_Dir', 'DESC')
->setDefault('published', -1);
// Support searching for tickets from configured custom fields
$db = $this->getDbo();
$query = $db->getQuery(true);
$query->select('name')
->from('#__helpdeskpro_fields')
->where('published = 1')
->where('is_searchable = 1');
$db->setQuery($query);
$searchableFields = $db->loadColumn();
foreach ($searchableFields as $field)
{
$field = 'tbl.' . $field;
if (!in_array($field, $this->searchFields))
{
$this->searchFields[] = $field;
}
}
}
/**
* Build the query object which is used to get list of records from
database
*
* @return \JDatabaseQuery
*/
protected function buildListQuery()
{
$query = parent::buildListQuery();
$user = $this->container->user;
$state = $this->getState();
$config = HelpdeskproHelper::getConfig();
$role = HelpdeskproHelper::getUserRole($user->id);
$managedCategoryIds =
HelpdeskproHelper::getTicketCategoryIds($user->get('username'));
if ($this->container->app->isClient('site') &&
$fieldSuffix = HelpdeskproHelper::getFieldSuffix())
{
$query->select($this->getDbo()->quoteName('b.title' .
$fieldSuffix, 'category_title'));
}
else
{
$query->select('b.title AS category_title');
}
// Join with other tables
$query->select('c.username')
->select('d.title AS label_title, d.color_code')
->leftJoin('#__helpdeskpro_categories AS b ON tbl.category_id=
b.id ')
->leftJoin('#__users AS c ON tbl.user_id = c.id')
->leftJoin('#__helpdeskpro_labels AS d ON tbl.label_id =
d.id');
if ($state->filter_category_id)
{
$query->where('tbl.category_id = ' . (int)
$state->filter_category_id);
}
if ($state->filter_status_id)
{
if ($state->filter_status_id == -1)
{
if ($role == 'admin' || $role == 'manager' || $role
== 'staff')
{
$statusIds = [];
//Show open and pending tickets to admins, managers and staffs by
default
if (trim($config->manager_default_status_filters))
{
$statusIds =
array_filter(ArrayHelper::toInteger(explode(',',
$config->manager_default_status_filters)));
}
if (empty($statusIds))
{
$statusIds = [(int) $config->new_ticket_status_id, (int)
$config->ticket_status_when_customer_add_comment];
}
$query->where('tbl.status_id IN (' .
implode(',', $statusIds) . ')');
}
else
{
//Show open tickets and require feedback tickets to customers
$query->where('tbl.status_id != ' . (int)
$config->closed_ticket_status);
}
}
else
{
$query->where('tbl.status_id = ' . (int)
$state->filter_status_id);
}
}
if ($state->filter_priority_id)
{
$query->where('tbl.priority_id = ' .
$state->filter_priority_id);
}
if ($state->filter_label_id)
{
$query->where('tbl.label_id = ' .
$state->filter_label_id);
}
if ($state->filter_staff_id)
{
$query->where('tbl.staff_id=' .
$state->filter_staff_id);
}
if ($role == 'manager')
{
$query->where('(tbl.category_id IN (' .
implode(',', $managedCategoryIds) . ') OR tbl.staff_id =
' . $user->id . ')');
}
elseif ($role == 'staff')
{
$query->where(' tbl.staff_id=' . $user->id);
}
elseif ($role == 'user')
{
$userId = $user->id;
$email = $user->get('email');
$query->where("(tbl.user_id=$userId OR
tbl.email='$email')");
}
return $query;
}
/**
* Build the query object which is used to get total records from
database
*
* @return \JDatabaseQuery
*/
protected function buildTotalQuery()
{
$query = parent::buildTotalQuery();
$query->leftJoin('#__users AS c ON tbl.user_id = c.id');
return $query;
}
/**
* Get profile custom fields data
*
* @param array $fields
*
* @return array
*/
public function getFieldsData($fields)
{
$fieldsData = array();
$rows = $this->data;
if (count($rows) && count($fields))
{
$db = $this->getDbo();
$query = $db->getQuery(true);
$ids = array();
foreach ($rows as $row)
{
$ids[] = $row->id;
}
$fieldIds = array();
foreach ($fields as $field)
{
$fieldIds[] = $field->id;
}
$query->select('*')
->from('#__helpdeskpro_field_value')
->where('ticket_id IN (' . implode(',', $ids) .
')')
->where('field_id IN (' . implode(',',
$fieldIds) . ')');
$db->setQuery($query);
$fieldValues = $db->loadObjectList();
foreach ($fieldValues as $fieldValue)
{
$fieldsData[$fieldValue->ticket_id][$fieldValue->field_id] =
$fieldValue->field_value;
}
}
return $fieldsData;
}
}PK���[#G��F<F<script.helpdeskpro.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Application\ApplicationHelper;
use Joomla\CMS\Component\ComponentHelper;
use Joomla\CMS\Factory;
use Joomla\CMS\Filesystem\File;
use Joomla\CMS\Filesystem\Folder;
use Joomla\CMS\Table\Table;
class com_helpdeskproInstallerScript
{
public static $languageFiles = ['en-GB.com_helpdeskpro.ini'];
/**
* Method to run before installing the component
*/
public function preflight($type, $parent)
{
if (!version_compare(JVERSION, '3.9.0', 'ge'))
{
Factory::getApplication()->enqueueMessage('Cannot install
Helpdesk Pro in a Joomla release prior to 3.9.0',
'warning');
return false;
}
//Backup the old language file
foreach (self::$languageFiles as $languageFile)
{
if (File::exists(JPATH_ROOT . '/language/en-GB/' .
$languageFile))
{
File::copy(JPATH_ROOT . '/language/en-GB/' . $languageFile,
JPATH_ROOT . '/language/en-GB/bak.' . $languageFile);
}
}
// Files, Folders clean up
$deleteFiles = [
JPATH_ADMINISTRATOR .
'/components/com_helpdeskpro/controller.php',
JPATH_ROOT . '/components/com_helpdeskpro/controller.php',
JPATH_ROOT . '/components/com_helpdeskpro/helper/fields.php',
];
$deleteFolders = [
JPATH_ADMINISTRATOR . '/components/com_helpdeskpro/assets',
JPATH_ADMINISTRATOR .
'/components/com_helpdeskpro/controllers',
JPATH_ADMINISTRATOR .
'/components/com_helpdeskpro/libraries',
JPATH_ADMINISTRATOR . '/components/com_helpdeskpro/models',
JPATH_ADMINISTRATOR . '/components/com_helpdeskpro/tables',
JPATH_ADMINISTRATOR . '/components/com_helpdeskpro/views',
JPATH_ADMINISTRATOR .
'/components/com_helpdeskpro/controller',
JPATH_ADMINISTRATOR .
'/components/com_helpdeskpro/dispatcher',
JPATH_ADMINISTRATOR . '/components/com_helpdeskpro/model',
JPATH_ADMINISTRATOR . '/components/com_helpdeskpro/view',
JPATH_ADMINISTRATOR . '/components/com_helpdeskpro/table',
JPATH_ROOT . '/components/com_helpdeskpro/controller',
JPATH_ROOT . '/components/com_helpdeskpro/dispatcher',
JPATH_ROOT . '/components/com_helpdeskpro/helper',
JPATH_ROOT . '/components/com_helpdeskpro/model',
JPATH_ROOT . '/components/com_helpdeskpro/view',
JPATH_ROOT . '/components/com_helpdeskpro/assets',
JPATH_ROOT . '/components/com_helpdeskpro/views',
];
foreach ($deleteFiles as $file)
{
if (File::exists($file))
{
File::delete($file);
}
}
foreach ($deleteFolders as $folder)
{
if (Folder::exists($folder))
{
Folder::delete($folder);
}
}
}
/**
* method to install the component
*
* @return void
*/
public function install($parent)
{
self::updateDatabaseSchema();
}
/**
* Method run when update the component
*
* @param $parent
*/
public function update($parent)
{
self::updateDatabaseSchema();
}
/**
* Update db schema to latest version
*/
public static function updateDatabaseSchema()
{
$db = Factory::getDbo();
$query = $db->getQuery(true);
$sql = 'SELECT COUNT(*) FROM #__helpdeskpro_configs';
$db->setQuery($sql);
$total = $db->loadResult();
if (!$total)
{
$configSql = JPATH_ADMINISTRATOR .
'/components/com_helpdeskpro/sql/config.helpdeskpro.sql';
self::executeSqlFile($configSql);
}
$fields =
array_keys($db->getTableColumns('#__helpdeskpro_categories'));
if (!in_array('level', $fields))
{
$sql = "ALTER TABLE `#__helpdeskpro_categories` ADD `level`
TINYINT( 4 ) NOT NULL DEFAULT '1';";
$db->setQuery($sql);
$db->execute();
// Update level for categories
$query->clear()
->select('id, `parent_id`');
$query->from('#__helpdeskpro_categories');
$db->setQuery($query);
$rows = $db->loadObjectList();
// first pass - collect children
if (count($rows))
{
$children = [];
foreach ($rows as $v)
{
$pt = (int) $v->parent_id;
$list = @$children[$pt] ? $children[$pt] : [];
array_push($list, $v);
$children[$pt] = $list;
}
$list = self::calculateCategoriesLevel(0, [], $children, 4);
foreach ($list as $id => $category)
{
$sql = "UPDATE #__helpdeskpro_categories SET `level` =
$category->level WHERE id = $id";
$db->setQuery($sql);
$db->execute();
}
}
}
if (!in_array('category_type', $fields))
{
$sql = "ALTER TABLE `#__helpdeskpro_categories` ADD
`category_type` INT NOT NULL DEFAULT '0' ;";
$db->setQuery($sql);
$db->execute();
$sql = 'UPDATE #__helpdeskpro_categories SET category_type =
1';
$db->setQuery($sql);
$db->execute();
}
if (!in_array('alias', $fields))
{
$sql = "ALTER TABLE `#__helpdeskpro_categories` ADD `alias`
VARCHAR( 255 ) NULL;;";
$db->setQuery($sql);
$db->execute();
$query->clear()
->select('id, title')
->from('#__helpdeskpro_categories');
$db->setQuery($query);
$rows = $db->loadObjectList();
foreach ($rows as $row)
{
$alias = ApplicationHelper::stringURLSafe($row->title);
$query->clear()
->update('#__helpdeskpro_categories')
->set('alias = ' . $db->quote($alias))
->where('id = ' . $row->id);
$db->setQuery($query)
->execute();
}
}
$fields =
array_keys($db->getTableColumns('#__helpdeskpro_fields'));
if (!in_array('multiple', $fields))
{
$sql = "ALTER TABLE `#__helpdeskpro_fields` ADD `multiple`
TINYINT NOT NULL DEFAULT '0';";
$db->setQuery($sql);
$db->execute();
}
if (!in_array('validation_rules', $fields))
{
$sql = "ALTER TABLE `#__helpdeskpro_fields` ADD
`validation_rules` VARCHAR( 255 ) NULL;";
$db->setQuery($sql);
$db->execute();
}
if (!in_array('fieldtype', $fields))
{
$sql = "ALTER TABLE `#__helpdeskpro_fields` ADD `fieldtype`
VARCHAR( 50 ) NULL;";
$db->setQuery($sql);
$db->execute();
$fieldTypes = [
0 => 'Text',
1 => 'Textarea',
2 => 'List',
3 => 'Checkboxes',
4 => 'Radio',
5 => 'Date',
6 => 'Heading',
7 => 'Message',
];
foreach ($fieldTypes as $key => $value)
{
$sql = "UPDATE #__helpdeskpro_fields SET
fieldtype='$value' WHERE field_type='$key'";
$db->setQuery($sql);
$db->execute();
}
$sql = "UPDATE #__helpdeskpro_fields SET
fieldtype='List', multiple=1 WHERE
field_type='8'";
$db->setQuery($sql);
$db->execute();
}
$fields =
array_keys($db->getTableColumns('#__helpdeskpro_tickets'));
if (!in_array('label_id', $fields))
{
$sql = "ALTER TABLE `#__helpdeskpro_tickets` ADD `label_id` INT
NOT NULL DEFAULT '0' ;";
$db->setQuery($sql);
$db->execute();
}
if (!in_array('staff_id', $fields))
{
$sql = "ALTER TABLE `#__helpdeskpro_tickets` ADD `staff_id` INT
NOT NULL DEFAULT '0' ;";
$db->setQuery($sql);
$db->execute();
}
if (!in_array('language', $fields))
{
$sql = "ALTER TABLE `#__helpdeskpro_tickets` ADD `language`
VARCHAR( 10 ) NULL DEFAULT '*';";
$db->setQuery($sql);
$db->execute();
}
$fields =
array_keys($db->getTableColumns('#__helpdeskpro_fields'));
if (!in_array('is_searchable', $fields))
{
$sql = "ALTER TABLE `#__helpdeskpro_fields` ADD `is_searchable`
TINYINT NOT NULL DEFAULT '0' ;";
$db->setQuery($sql);
$db->execute();
}
if (!in_array('show_in_list_view', $fields))
{
$sql = "ALTER TABLE `#__helpdeskpro_fields` ADD
`show_in_list_view` TINYINT NOT NULL DEFAULT '0' ;";
$db->setQuery($sql);
$db->execute();
}
//Create the two new tables
$sql = 'CREATE TABLE IF NOT EXISTS `#__helpdeskpro_urls` (
`id` int(11) unsigned NOT NULL AUTO_INCREMENT,
`md5_key` varchar(32) DEFAULT NULL,
`query` text,
`segment` text,
PRIMARY KEY (`id`)
) CHARACTER SET `utf8`;';
$db->setQuery($sql)
->execute();
$sql = 'CREATE TABLE IF NOT EXISTS `#__helpdeskpro_labels` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`title` varchar(255) DEFAULT NULL,
`color_code` varchar(40) DEFAULT NULL,
`published` tinyint(3) unsigned DEFAULT NULL,
PRIMARY KEY (`id`)
) CHARACTER SET `utf8`;';
$db->setQuery($sql);
$db->execute();
$sql = 'CREATE TABLE IF NOT EXISTS `#__helpdeskpro_replies` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`title` varchar(225) NOT NULL,
`message` text,
`published` tinyint(3) unsigned DEFAULT NULL,
`ordering` int(11) DEFAULT NULL,
PRIMARY KEY (`id`)
) CHARACTER SET `utf8`;';
$db->setQuery($sql);
$db->execute();
$sql = 'CREATE TABLE IF NOT EXISTS `#__helpdeskpro_emails` (
`id` INT NOT NULL AUTO_INCREMENT,
`email_key` VARCHAR(255) NULL,
`email_message` TEXT NULL,
PRIMARY KEY(`id`)
)CHARACTER SET `utf8`;';
$db->setQuery($sql);
$db->execute();
$sql = 'CREATE TABLE IF NOT EXISTS `#__helpdeskpro_articles` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`category_id` int(11) DEFAULT 0,
`ticket_id` int(11) DEFAULT 0,
`title` varchar(225) NOT NULL,
`text` text,
`published` tinyint(3) unsigned DEFAULT NULL,
`hits` int(11) DEFAULT 0,
`ordering` int(11) DEFAULT NULL,
PRIMARY KEY (`id`)
) CHARACTER SET `utf8`;';
$db->setQuery($sql);
$db->execute();
$sql = 'SELECT COUNT(*) FROM #__helpdeskpro_emails';
$db->setQuery($sql);
$total = $db->loadResult();
if (!$total)
{
require_once JPATH_ROOT .
'/components/com_helpdeskpro/Helper/Helper.php';
require_once JPATH_ROOT . '/libraries/osl/Config/Config.php';
//Migrate data from config table
$config = OSSolution\HelpdeskPro\Site\Helper\Helper::getConfig();
require_once JPATH_ADMINISTRATOR .
'/components/com_helpdeskpro/Table/Email.php';
$row = new OSSolution\HelpdeskPro\Admin\Table\Email($db);
$keys = [
'new_ticket_admin_email_subject',
'new_ticket_admin_email_body',
'new_ticket_user_email_subject',
'new_ticket_user_email_body',
'ticket_updated_admin_email_subject',
'ticket_updated_admin_email_body',
'ticket_updated_user_email_subject',
'ticket_updated_user_email_body',
'ticket_assiged_email_subject',
'ticket_assiged_email_body',
];
foreach ($keys as $key)
{
$row->id = 0;
$row->email_key = $key;
$row->email_message = $config->{$key};
$row->store();
}
}
$query = $db->getQuery(true);
$query->update('#__extensions')
->set('enabled = 1')
->where('element = "helpdeskpro"')
->where('folder = "installer"');
$db->setQuery($query)
->execute();
$sql = 'ALTER TABLE #__helpdeskpro_field_value MODIFY `field_value`
TEXT;';
$db->setQuery($sql);
$db->execute();
// Articles
$fields =
array_keys($db->getTableColumns('#__helpdeskpro_articles'));
if (!in_array('ticket_id', $fields))
{
$sql = "ALTER TABLE `#__helpdeskpro_articles` ADD `ticket_id` INT
NOT NULL DEFAULT '0' ;";
$db->setQuery($sql);
$db->execute();
}
if (!in_array('alias', $fields))
{
$sql = "ALTER TABLE `#__helpdeskpro_articles` ADD `alias`
VARCHAR( 255 ) NULL;;";
$db->setQuery($sql);
$db->execute();
$query->clear()
->select('id, title')
->from('#__helpdeskpro_articles');
$db->setQuery($query);
$rows = $db->loadObjectList();
foreach ($rows as $row)
{
$alias = ApplicationHelper::stringURLSafe($row->title);
$query->clear()
->update('#__helpdeskpro_articles')
->set('alias = ' . $db->quote($alias))
->where('id = ' . $row->id);
$db->setQuery($query)
->execute();
}
}
// Convert knowledge base articles links
$component = ComponentHelper::getComponent('com_helpdeskpro');
$menus = Factory::getApplication()->getMenu('site');
$items = $menus->getItems(['component_id',
'client_id'], [$component->id, 0]);
$query = $db->getQuery(true);
foreach ($items as $item)
{
if (!isset($item->query['filter_category_id']))
{
continue;
}
$link = str_replace('filter_category_id', 'id',
$item->link);
$query->update('#__menu')
->set('link = ' . $db->quote($link))
->where('id = ' . $item->id);
$db->setQuery($query)
->execute();
}
}
/**
* Method to run after installing the component
*/
public function postflight($type, $parent)
{
//Restore the modified language strings by merging to language files
$registry = new JRegistry();
foreach (self::$languageFiles as $languageFile)
{
$backupFile = JPATH_ROOT . '/language/en-GB/bak.' .
$languageFile;
$currentFile = JPATH_ROOT . '/language/en-GB/' .
$languageFile;
if (File::exists($currentFile) && File::exists($backupFile))
{
$registry->loadFile($currentFile, 'INI');
$currentItems = $registry->toArray();
$registry->loadFile($backupFile, 'INI');
$backupItems = $registry->toArray();
$items = array_merge($currentItems, $backupItems);
$content = "";
foreach ($items as $key => $value)
{
$content .= "$key=\"$value\"\n";
}
File::write($currentFile, $content);
}
}
// Create custom.css file
$customCss = JPATH_ROOT .
'/media/com_helpdeskpro/assets/css/custom.css';
if (!file_exists($customCss))
{
$fp = fopen($customCss, 'w');
fclose($fp);
@chmod($customCss, 0777);
}
// Rename permission, workaround for Joomla 3.5
$asset = Table::getInstance('asset');
$asset->loadByName('com_helpdeskpro');
if ($asset)
{
$rules = $asset->rules;
$rules =
str_replace('helpdeskpro.change_ticket_category',
'helpdeskpro.changeticketcategory', $rules);
$rules =
str_replace('helpdeskpro.change_ticket_status',
'helpdeskpro.changeticketstatus', $rules);
$asset->rules = $rules;
$asset->store();
}
}
/**
* Calculate level for categories, used when upgrade from old version to
new version
*
* @param $id
* @param $list
* @param $children
* @param int $maxLevel
* @param int $level
*
* @return mixed
*/
public static function calculateCategoriesLevel($id, $list,
&$children, $maxLevel = 9999, $level = 1)
{
if (@$children[$id] && $level <= $maxLevel)
{
foreach ($children[$id] as $v)
{
$id = $v->id;
$v->level = $level;
$list[$id] = $v;
$list = self::calculateCategoriesLevel($id, $list, $children,
$maxLevel, $level + 1);
}
}
return $list;
}
/**
* Execute queries contained in a SQL file
*
* @param string $file Path to the file contains queries need to be
executed
*/
public static function executeSqlFile($file)
{
$db = Factory::getDbo();
$sql = file_get_contents($file);
$queries = $db->splitSql($sql);
foreach ($queries as $query)
{
$query = trim($query);
if ($query != '' && $query[0] != '#')
{
$db->setQuery($query)
->execute();
}
}
}
}PK���[���sql/config.helpdeskpro.sqlnu�[���INSERT
INTO `#__helpdeskpro_configs` (`id`, `config_key`, `config_value`) VALUES
(1, 'allow_public_user_submit_ticket', '0'),
(2, 'enable_captcha', '0'),
(3, 'date_format', 'l, d M Y g:i a'),
(4, 'default_ticket_priority_id', '3'),
(5, 'new_ticket_status_id', '1'),
(6, 'ticket_status_when_customer_add_comment', '2'),
(7, 'ticket_status_when_admin_add_comment', '3'),
(8, 'closed_ticket_status', '4'),
(9, 'enable_attachment', '1'),
(10, 'allowed_file_types',
'bmp|csv|doc|docx|gif|ico|jpg|jpeg|odg|odp|ods|odt|pdf|png|ppt|txt|xcf|xls|xlsx|zip|gzip'),
(11, 'max_number_attachments', '3'),
(12, 'send_ticket_attachments_to_email', '1'),
(13, 'process_bb_code', '1'),
(14, 'highlight_code', '1'),
(15, 'programming_languages', 'Php,JScript,Css,Xml'),
(16, 'staff_group_id', '5'),
(17, 'from_name', ''),
(18, 'from_email', ''),
(19, 'notification_emails', ''),
(20, 'new_ticket_admin_email_subject', '[[CATEGORY_TITLE] -
#[TICKET_ID]](New) [TICKET_SUBJECT]'),
(21, 'new_ticket_admin_email_body', '<p>User
<strong>[NAME]</strong> has just submitted support ticket
#[TICKET_ID]</p>\r\n<p><strong>[TICKET_SUBJECT]</strong></p>\r\n<p>[TICKET_MESSAGE]</p>\r\n<p><a
href="[FRONTEND_LINK]">You can click here to view the ticket
from front-end</a></p>\r\n<p><a
href="[BACKEND_LINK]">You can click here to view the ticket
from back-end of your site</a></p>'),
(22, 'new_ticket_user_email_subject',
'[[CATEGORY_TITLE]]Ticket #[TICKET_ID] received'),
(23, 'new_ticket_user_email_body', '<p>Dear
<strong>[NAME]</strong></p>\r\n<p>We received your
support request for ticket #[TICKET_ID]. Our support staff will check and
reply you within 24 hours. Below are detail of your support
ticket:</p>\r\n<p><strong>[TICKET_SUBJECT]</strong></p>\r\n<p>[TICKET_MESSAGE]</p>\r\n<p><a
href="[FRONTEND_LINK]">You can click here to view the
ticket</a></p>\r\n<p><a
href="[FRONTEND_LINK_WITHOUT_LOGIN]">You can also click here
to view the ticket without having to login</a></p>'),
(24, 'ticket_updated_admin_email_subject',
'[[CATEGORY_TITLE] - #[TICKET_ID]](Updated) [TICKET_SUBJECT]'),
(25, 'ticket_updated_admin_email_body', '<p>User
[NAME] has just added a comment to ticket #[TICKET_ID]
:</p>\r\n<p>[TICKET_COMMENT]</p>\r\n<p><a
href="[FRONTEND_LINK]">You can click here to view the ticket
from front-end</a></p>\r\n<p><a
href="[BACKEND_LINK]">You can click here to view the ticket
from back-end of your site</a></p>'),
(26, 'ticket_updated_user_email_subject', '[[CATEGORY_TITLE]
- #[TICKET_ID]](Updated) [TICKET_SUBJECT]'),
(27, 'ticket_updated_user_email_body', '<p>Dear
<strong>[NAME]</strong></p>\r\n<p>User
<strong>[MANAGER_NAME]</strong> has just added a comment to
ticket
#<strong>[TICKET_ID]</strong>:</p>\r\n<p>[TICKET_COMMENT]</p>\r\n<p><a
href="[FRONTEND_LINK]">You can click here to view the
ticket</a></p>\r\n<p><a
href="[FRONTEND_LINK_WITHOUT_LOGIN]">You can also click here
to view the ticket without having to login</a></p>'),
(28, 'ticket_assiged_email_subject', 'New Ticket
assignment'),
(29, 'ticket_assiged_email_body', '<p>Dear
[STAFF_NAME]</p>\r\n<p>[MANAGER_NAME] has just assigned a new
ticket #[TICKET_ID] to you. Please login to your account, check and work on
the ticket.</p>'),
(30, 'notify_manager_when_staff_reply', '1'),
(31, 'notify_staff_when_customer_reply', '1');
INSERT INTO `#__helpdeskpro_priorities` (`id`, `title`, `ordering`,
`published`) VALUES
(1, '1 - VERY LOW', 1, 1),
(2, '2 - LOW', 2, 1),
(3, '3 - NORMAL', 3, 1),
(4, '4 - ELEVATED', 4, 1),
(5, '4 - ELEVATED', 5, 1),
(6, '5 - HIGH', 6, 1);
INSERT INTO `#__helpdeskpro_statuses` (`id`, `title`, `ordering`,
`published`) VALUES
(1, 'NEW', 1, 1),
(2, 'PENDING RESOLUTION', 2, 1),
(3, 'REQUIRE FEEDBACK', 3, 1),
(4, 'CLOSED', 4,
1);PK���[�����sql/install.helpdeskpro.sqlnu�[���CREATE
TABLE IF NOT EXISTS `#__helpdeskpro_categories` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`parent_id` int(11) DEFAULT NULL,
`title` varchar(255) DEFAULT NULL,
`description` text,
`access` tinyint(4) NOT NULL DEFAULT '0',
`managers` varchar(255) DEFAULT NULL,
`ordering` int(11) DEFAULT NULL,
`published` tinyint(3) unsigned DEFAULT NULL,
PRIMARY KEY (`id`)
) CHARACTER SET `utf8`;
CREATE TABLE IF NOT EXISTS `#__helpdeskpro_configs` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`config_key` varchar(255) DEFAULT NULL,
`config_value` text,
PRIMARY KEY (`id`)
) CHARACTER SET `utf8`;
CREATE TABLE IF NOT EXISTS `#__helpdeskpro_fields` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`category_id` int(11) DEFAULT NULL,
`name` varchar(50) DEFAULT NULL,
`title` varchar(255) DEFAULT NULL,
`description` text,
`field_type` tinyint(3) unsigned DEFAULT NULL,
`required` tinyint(3) unsigned DEFAULT NULL,
`values` text,
`default_values` text,
`rows` tinyint(3) unsigned DEFAULT NULL,
`cols` tinyint(3) unsigned DEFAULT NULL,
`size` tinyint(3) unsigned DEFAULT NULL,
`datatype_validation` tinyint(3) unsigned DEFAULT NULL,
`css_class` varchar(100) DEFAULT NULL,
`extra` varchar(255) DEFAULT NULL,
`ordering` int(11) DEFAULT NULL,
`published` tinyint(3) unsigned DEFAULT NULL,
PRIMARY KEY (`id`)
) CHARACTER SET `utf8`;
CREATE TABLE IF NOT EXISTS `#__helpdeskpro_field_categories` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`field_id` int(11) DEFAULT NULL,
`category_id` int(11) DEFAULT NULL,
PRIMARY KEY (`id`)
) CHARACTER SET `utf8`;
CREATE TABLE IF NOT EXISTS `#__helpdeskpro_field_value` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`ticket_id` int(11) DEFAULT NULL,
`field_id` int(11) DEFAULT NULL,
`field_value` text,
PRIMARY KEY (`id`)
) CHARACTER SET `utf8`;
CREATE TABLE IF NOT EXISTS `#__helpdeskpro_messages` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`ticket_id` int(11) DEFAULT NULL,
`user_id` int(11) DEFAULT NULL,
`date_added` datetime DEFAULT NULL,
`message` text,
`attachments` tinytext,
`original_filenames` tinytext,
PRIMARY KEY (`id`)
) CHARACTER SET `utf8`;
CREATE TABLE IF NOT EXISTS `#__helpdeskpro_priorities` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`title` varchar(100) DEFAULT NULL,
`ordering` int(11) DEFAULT NULL,
`published` tinyint(3) unsigned DEFAULT NULL,
PRIMARY KEY (`id`)
) CHARACTER SET `utf8`;
CREATE TABLE IF NOT EXISTS `#__helpdeskpro_statuses` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`title` varchar(255) DEFAULT NULL,
`ordering` int(11) DEFAULT NULL,
`published` tinyint(3) unsigned DEFAULT NULL,
PRIMARY KEY (`id`)
) CHARACTER SET `utf8`;
CREATE TABLE IF NOT EXISTS `#__helpdeskpro_tickets` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`category_id` int(11) NOT NULL DEFAULT '0',
`user_id` int(11) DEFAULT NULL,
`name` varchar(255) DEFAULT NULL,
`email` varchar(50) DEFAULT NULL,
`subject` varchar(255) DEFAULT NULL,
`message` text,
`attachments` varchar(255) DEFAULT NULL,
`original_filenames` varchar(255) DEFAULT NULL,
`ticket_code` varchar(15) DEFAULT NULL,
`created_date` datetime DEFAULT NULL,
`modified_date` datetime DEFAULT NULL,
`priority_id` tinyint(3) unsigned DEFAULT NULL,
`status_id` tinyint(3) unsigned DEFAULT NULL,
`rating` tinyint(4) NOT NULL DEFAULT '0',
PRIMARY KEY (`id`)
) CHARACTER SET `utf8`;
CREATE TABLE IF NOT EXISTS `#__helpdeskpro_labels` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`title` varchar(255) DEFAULT NULL,
`color_code` varchar(40) DEFAULT NULL,
`published` tinyint(3) unsigned DEFAULT NULL,
PRIMARY KEY (`id`)
) CHARACTER SET `utf8`;
CREATE TABLE IF NOT EXISTS `#__helpdeskpro_replies` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`title` varchar(225) NOT NULL,
`message` text,
`published` tinyint(3) unsigned DEFAULT NULL,
`ordering` int(11) DEFAULT NULL,
PRIMARY KEY (`id`)
) CHARACTER SET
`utf8`;PK���[O��o��Table/Article.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Table;
defined('_JEXEC') or die;
use Joomla\CMS\Table\Table;
/**
* Article table class
*
* @property $id
* @property $category_id
* @property $message
* @property $hits
*/
class Article extends Table
{
/**
* Constructor
*
* @param \JDatabaseDriver $db connector object
*
* @since 1.5
*/
public function __construct(& $db)
{
parent::__construct('#__helpdeskpro_articles', 'id',
$db);
}
}PK���[A��ZZTable/Category.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Table;
defined('_JEXEC') or die;
use Joomla\CMS\Table\Table;
class Category extends Table
{
/**
* Constructor
*
* @param \JDatabaseDriver $db connector object
*
* @since 1.5
*/
public function __construct(& $db)
{
parent::__construct('#__helpdeskpro_categories',
'id', $db);
}
}PK���[�iE5WWTable/Config.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Table;
defined('_JEXEC') or die;
use Joomla\CMS\Table\Table;
class Config extends Table
{
/**
* Constructor
*
* @param \JDatabaseDriver $db connector object
*
* @since 1.5
*/
public function __construct(& $db)
{
parent::__construct('#__helpdeskpro_configs', 'id',
$db);
}
}PK���[��ۓ��Table/Email.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Table;
defined('_JEXEC') or die;
use Joomla\CMS\Table\Table;
/**
* Email messages table class
*
* @property $id
* @property $title
*/
class Email extends Table
{
/**
* Constructor
*
* @param \JDatabaseDriver $db The connector object
*
* @since 1.5
*/
public function __construct(& $db)
{
parent::__construct('#__helpdeskpro_emails', 'id',
$db);
}
}PK���[�YA��Table/Field.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Table;
defined('_JEXEC') or die;
use Joomla\CMS\Table\Table;
/**
* Custom Field table class
*
* @property $id
* @property $name
* @property $title
* @property $category_id
*/
class Field extends Table
{
/**
* Constructor
*
* @param \JDatabaseDriver $db connector object
*
* @since 1.5
*/
public function __construct(& $db)
{
parent::__construct('#__helpdeskpro_fields', 'id',
$db);
}
}PK���[γ�
��Table/Fieldvalue.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Table;
defined('_JEXEC') or die;
use Joomla\CMS\Table\Table;
/**
* Custom field value table class
*
* @property $id
* @property $ticket_id
* @property $field_id
* @property $field_value
*/
class Fieldvalue extends Table
{
/**
* Constructor
*
* @param \JDatabaseDriver $db connector object
*
* @since 1.5
*/
public function __construct(& $db)
{
parent::__construct('#__helpdeskpro_field_value',
'id', $db);
}
}PK���[���h��Table/Label.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Table;
defined('_JEXEC') or die;
use Joomla\CMS\Table\Table;
/**
* Label table class
*
* @property $id
* @property $title
*/
class Label extends Table
{
/**
* Constructor
*
* @param \JDatabaseDriver $db The connector object
*
* @since 1.5
*/
public function __construct(& $db)
{
parent::__construct('#__helpdeskpro_labels', 'id',
$db);
}
}PK���[�f�@Table/Message.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Table;
defined('_JEXEC') or die;
use Joomla\CMS\Table\Table;
/**
* Message table class
*
* @property $id
* @property $user_id
* @property $ticket_id
* @property $date_added
* @property $attachments
* @property @original_filenames
*/
class Message extends Table
{
/**
* Constructor
*
* @param \JDatabaseDriver $db connector object
*
* @since 1.5
*/
public function __construct(& $db)
{
parent::__construct('#__helpdeskpro_messages', 'id',
$db);
}
}PK���[�743��Table/Priority.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Table;
defined('_JEXEC') or die;
use Joomla\CMS\Table\Table;
/**
* Priority table class
*
* @property $id
* @property $title
*/
class Priority extends Table
{
/**
* Constructor
*
* @param \JDatabaseDriver $db The connector object
*
* @since 1.5
*/
public function __construct(& $db)
{
parent::__construct('#__helpdeskpro_priorities',
'id', $db);
}
}PK���[Զ���Table/Reply.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Table;
defined('_JEXEC') or die;
use Joomla\CMS\Table\Table;
/**
* Pre-defined reply table class
*
* @property $id
* @property $title
* @property $message
*/
class Reply extends Table
{
/**
* Constructor
*
* @param \JDatabaseDriver $db The connector object
*
* @since 1.5
*/
public function __construct(& $db)
{
parent::__construct('#__helpdeskpro_replies', 'id',
$db);
}
}PK���[�o]��Table/Status.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Table;
defined('_JEXEC') or die;
use Joomla\CMS\Table\Table;
/**
* Status table class
*
* @property $id
* @property $title
*/
class Status extends Table
{
/**
* Constructor
*
* @param \JDatabaseDriver $db The connector object
*
* @since 1.5
*/
public function __construct(& $db)
{
parent::__construct('#__helpdeskpro_statuses', 'id',
$db);
}
}PK���[�E#ZTable/Ticket.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\Table;
defined('_JEXEC') or die;
use Joomla\CMS\Table\Table;
/**
* Ticket table class
*
* @property $id
* @property $user_id
* @property $name
* @property $email
* @property $category_id
* @property $attachments
*/
class Ticket extends Table
{
/**
* Constructor
*
* @param \JDatabaseDriver $db connector object
*
* @since 1.5
*/
public function __construct(& $db)
{
parent::__construct('#__helpdeskpro_tickets', 'id',
$db);
}
}PK���[��#�YYView/Activities/Html.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\View\Activities;
use JHtmlSidebar;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use OSL\Utils\Html as HtmlUtisl;
use OSL\View\HtmlView;
// no direct access
defined('_JEXEC') or die;
/***
* @property \OSSolution\HelpdeskPro\Admin\Model\Activities $model
*/
class Html extends HtmlView
{
protected $lists = [];
protected function beforeRender()
{
$state = $this->model->getState();
$users = $this->model->getUsers();
$options = [];
$options[] = HTMLHelper::_('select.option', 0,
Text::_('Select User'), 'id', 'username');
$options = array_merge($options, $users);
$this->lists['filter_user_id'] =
HTMLHelper::_('select.genericlist', $options,
'filter_user_id', 'onchange="submit();"
class="form-select"', 'id', 'username',
$state->filter_user_id);
$this->lists['filter_start_hour'] =
HTMLHelper::_('select.integerlist', 0, 23, 1,
'filter_start_hour', ' class="input-mini" ',
$state->filter_start_hour);
$this->lists['filter_end_hour'] =
HTMLHelper::_('select.integerlist', 0, 23, 1,
'filter_end_hour', ' class="input-mini" ',
$state->filter_end_hour);
$this->data = $this->model->getData();
$userMap = [];
foreach ($users as $user)
{
$userMap[$user->id] = $user->username;
}
if (!\HelpdeskproHelper::isJoomla4())
{
// Add sidebar
HtmlUtisl::addSubMenus($this->container->option, $this->name);
$this->sidebar = JHtmlSidebar::render();
}
else
{
$this->sidebar = '';
}
$this->state = $state;
$this->userMap = $userMap;
}
}PK���[� lN
N
View/Activities/tmpl/default.phpnu�[���<?php
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Toolbar\ToolbarHelper;
ToolbarHelper::title(Text::_('Activities Report'),
'generic.png');
?>
<div class="row-fluid">
<div id="j-sidebar-container" class="span2">
<?php echo $this->sidebar; ?>
</div>
<div id="j-main-container" class="span10">
<form
action="index.php?option=com_helpdeskpro&view=activities"
method="post" name="adminForm"
id="adminForm">
<div id="filter-bar" class="btn-toolbar">
<table width="100%">
<tr style="font-size: 14px !important;">
<td>
<?php echo $this->lists['filter_user_id']; ?>
</td>
<td>
<?php echo '<strong>' . Text::_('Start Date:
') . '<strong>' . HTMLHelper::_('calendar',
HTMLHelper::_('date', $this->state->filter_start_date,
'Y-m-d', null), 'filter_start_date',
'filter_start_date', '%Y-%m-%d',
array('class' => 'input-small')); ?>
</td>
<td>
<?php echo '<strong>' . Text::_('End Date:
') . '</strong>' . HTMLHelper::_('calendar',
HTMLHelper::_('date', $this->state->filter_end_date,
'Y-m-d', null), 'filter_end_date',
'filter_end_date', '%Y-%m-%d', array('class'
=> 'input-small')); ?>
</td>
<td>
<?php echo '<strong>' . Text::_('Hour
between ') . '</strong>' .
$this->lists['filter_start_hour'] . '<strong>'
. Text::_('And ') . '</strong>' .
$this->lists['filter_end_hour']; ?>
</td>
<td>
<input type="submit" class="btn btn-primary"
/>
</td>
</tr>
</table>
</div>
<div class="clearfix"></div>
<table class="adminlist table table-striped">
<thead>
<tr>
<th>
<?php echo Text::_('HDP_USER'); ?>
</th>
<th>
<?php echo Text::_('Date / Time'); ?>
</th>
<th>
<?php echo Text::_('Category'); ?>
</th>
<th>
<?php echo Text::_('HDP_TICKET'); ?>
</th>
<th width="60%">
<?php echo Text::_('Comment');?>
</th>
</tr>
</thead>
<tfoot>
<tr>
<td colspan="5" style="font-weight: 18px;
text-align: center;">
<?php echo Text::sprintf('Total activities:
<strong>%s</strong>', count($this->data)); ?>
</td>
</tr>
</tfoot>
<tbody>
<?php
$toDayDate = Factory::getDate('now',
Factory::getConfig()->get('offset'))->format('Y-m-d');
foreach($this->data as $activity)
{
?>
<tr>
<td>
<?php echo $this->userMap[$activity->user_id]; ?>
</td>
<td>
<?php
if (HTMLHelper::_('date', $activity->date_added,
'Y-m-d') == $toDayDate)
{
echo HTMLHelper::_('date', $activity->date_added,
'G:i');
}
else
{
echo HTMLHelper::_('date', $activity->date_added,
'm-d-Y G:i');
}
?>
</td>
<td>
<?php echo $activity->category_title; ?>
</td>
<td>
<a
href="index.php?option=com_helpdeskpro&view=ticket&id=<?php
echo $activity->ticket_id ?>"
target="_blank">#<?php echo $activity->ticket_id;
?></a>
</td>
<td>
<?php echo JHtmlString::truncate($activity->message, 200);
?>
</td>
</tr>
<?php
}
?>
</tbody>
</table>
</form>
</div>
</div>PK���[5�~"/ / )View/Article/tmpl/default_translation.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Uri\Uri;
$rootUri = Uri::root();
if (HelpdeskproHelper::isJoomla4())
{
$tabApiPrefix = 'uitab.';
}
else
{
$tabApiPrefix = 'bootstrap.';
}
echo HTMLHelper::_($tabApiPrefix . 'addTab', 'article',
'translation-page', Text::_('HDP_TRANSLATION', true));
echo HTMLHelper::_($tabApiPrefix . 'startTabSet',
'item-translation', array('active' =>
'translation-page-'.$this->languages[0]->sef));
foreach ($this->languages as $language)
{
$sef = $language->sef;
echo HTMLHelper::_($tabApiPrefix . 'addTab',
'item-translation', 'translation-page-' . $sef,
$language->title . ' <img src="' . $rootUri .
'media/com_helpdeskpro/assets/flags/' . $sef . '.png"
/>');
?>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TITLE'); ?>
</div>
<div class="controls">
<input class="input-xxlarge form-control"
type="text" name="title_<?php echo $sef; ?>"
id="title_<?php echo $sef; ?>"
size="" maxlength="250"
value="<?php echo
$this->item->{'title_' . $sef}; ?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_ALIAS'); ?>
</div>
<div class="controls">
<input class="input-xlarge" type="text"
name="alias_<?php echo $sef; ?>"
id="alias_<?php echo $sef; ?>"
size="" maxlength="250"
value="<?php echo
$this->item->{'alias_' . $sef}; ?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_DESCRIPTION'); ?>
</div>
<div class="controls">
<?php echo $editor->display('text_' . $sef,
$this->item->{'text_' . $sef}, '100%',
'250', '75', '10'); ?>
</div>
</div>
<?php
echo HTMLHelper::_($tabApiPrefix . 'endTab');
}
echo HTMLHelper::_($tabApiPrefix . 'endTabSet');
echo HTMLHelper::_($tabApiPrefix .
'endTab');PK���[(XIMqqView/Category/Html.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\View\Category;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use OSL\View\ItemView;
use OSSolution\HelpdeskPro\Site\Helper\Html as HelpdeskproHelperHtml;
// no direct access
defined('_JEXEC') or die;
class Html extends ItemView
{
protected function beforeRender()
{
parent::beforeRender();
$db = $this->container->db;
$query = $db->getQuery(true)
->select('*')
->from('#__helpdeskpro_categories')
->order('title');
$db->setQuery($query);
$rows = $db->loadObjectList();
$this->lists['parent_id'] =
HelpdeskproHelperHtml::buildCategoryDropdown($this->item->parent_id,
'parent_id', 'class="form-select"', $rows);
$options = [];
$options[] = HTMLHelper::_('select.option', 0,
Text::_('HDP_BOTH'));
$options[] = HTMLHelper::_('select.option', 1,
Text::_('HDP_TICKETS'));
$options[] = HTMLHelper::_('select.option', 2,
Text::_('HDP_KNOWLEDGE_BASE'));
$this->lists['category_type'] =
HTMLHelper::_('select.genericlist', $options,
'category_type', 'class="form-select"',
'value', 'text', $this->item->category_type);
}
}PK���[C�n� View/Category/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Editor\Editor;
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Multilanguage;
use Joomla\CMS\Language\Text;
if (HelpdeskproHelper::isJoomla4())
{
$tabApiPrefix = 'uitab.';
}
else
{
$tabApiPrefix = 'bootstrap.';
}
$editor =
Editor::getInstance(Factory::getConfig()->get('editor'));
$translatable = Multilanguage::isEnabled() &&
count($this->languages);
?>
<form
action="index.php?option=com_helpdeskpro&view=category"
method="post" name="adminForm" id="adminForm"
class="form form-horizontal">
<?php
if ($translatable)
{
echo HTMLHelper::_($tabApiPrefix . 'startTabSet',
'category', array('active' =>
'general-page'));
echo HTMLHelper::_($tabApiPrefix . 'addTab',
'category', 'general-page',
Text::_('HDP_GENERAL', true));
}
?>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TITLE'); ?>
</div>
<div class="controls">
<input class="form-control"
type="text" name="title" id="title"
size="40" maxlength="250"
value="<?php echo
$this->item->title; ?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_ALIAS'); ?>
</div>
<div class="controls">
<input class="form-control"
type="text" name="alias" id="alias"
size="40" maxlength="250"
value="<?php echo
$this->item->alias; ?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_PARENT_CATEGORY');
?>
</div>
<div class="controls">
<?php echo $this->lists['parent_id'];
?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_ACCESS_LEVEL');
?>
</div>
<div class="controls">
<?php echo $this->lists['access'];
?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_MANAGERS'); ?>
</div>
<div class="controls">
<input type="text"
name="managers" class="form-control input-xxlarge"
value="<?php echo
$this->item->managers; ?>"
placeholder="<?php echo
Text::_('HDP_MANAGERS_EXPLAIN'); ?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_DESCRIPTION');
?>
</div>
<div class="controls">
<?php echo
$editor->display('description',
$this->item->description, '100%', '250',
'75', '10'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_CATEGORY_TYPE');
?>
</div>
<div class="controls">
<?php echo
$this->lists['category_type']; ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_PUBLISHED');
?>
</div>
<div class="controls">
<?php echo $this->lists['published'];
?>
</div>
</div>
<?php
if ($translatable)
{
echo HTMLHelper::_($tabApiPrefix . 'endTab');
echo $this->loadTemplate('translation',
['editor' => $editor]);
echo HTMLHelper::_($tabApiPrefix . 'endTabSet');
}
?>
<?php echo HTMLHelper::_('form.token'); ?>
<input type="hidden" name="id"
value="<?php echo $this->item->id; ?>"/>
<input type="hidden" name="task"
value=""/>
</form>PK���[_<�74 4 *View/Category/tmpl/default_translation.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Uri\Uri;
$rootUri = Uri::root();
if (HelpdeskproHelper::isJoomla4())
{
$tabApiPrefix = 'uitab.';
}
else
{
$tabApiPrefix = 'bootstrap.';
}
echo HTMLHelper::_($tabApiPrefix . 'addTab',
'category', 'translation-page',
Text::_('HDP_TRANSLATION', true));
echo HTMLHelper::_($tabApiPrefix . 'startTabSet',
'item-translation', array('active' =>
'translation-page-'.$this->languages[0]->sef));
foreach ($this->languages as $language)
{
$sef = $language->sef;
echo HTMLHelper::_($tabApiPrefix . 'addTab',
'item-translation', 'translation-page-' . $sef,
$language->title . ' <img src="' . $rootUri .
'media/com_helpdeskpro/assets/flags/' . $sef . '.png"
/>');
?>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TITLE'); ?>
</div>
<div class="controls">
<input class="input-xlarge" type="text"
name="title_<?php echo $sef; ?>"
id="title_<?php echo $sef; ?>"
size="" maxlength="250"
value="<?php echo
$this->item->{'title_' . $sef}; ?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_ALIAS'); ?>
</div>
<div class="controls">
<input class="input-xlarge" type="text"
name="alias_<?php echo $sef; ?>"
id="alias_<?php echo $sef; ?>"
size="" maxlength="250"
value="<?php echo
$this->item->{'alias_' . $sef}; ?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_DESCRIPTION'); ?>
</div>
<div class="controls">
<?php echo $editor->display('description_' .
$sef, $this->item->{'description_' . $sef},
'100%', '250', '75', '10'); ?>
</div>
</div>
<?php
echo HTMLHelper::_($tabApiPrefix . 'endTab');
}
echo HTMLHelper::_($tabApiPrefix . 'endTabSet');
echo HTMLHelper::_($tabApiPrefix .
'endTab');PK���[�[* � � View/Configuration/Html.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\View\Configuration;
use Joomla\CMS\Editor\Editor;
use Joomla\CMS\Filesystem\Folder;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Plugin\PluginHelper;
use OSL\View\HtmlView;
use OSSolution\HelpdeskPro\Site\Helper\Database as
HelpdeskproHelperDatabase;
use OSSolution\HelpdeskPro\Site\Helper\Helper as HelpdeskproHelper;
defined('_JEXEC') or die;
class Html extends HtmlView
{
protected function beforeRender()
{
jimport('joomla.filesystem.folder');
$config = HelpdeskproHelper::getConfig();
$languages = [
'Php',
'JScript',
'Css',
'Xml',
'Plain',
'AS3',
'Bash',
'Cpp',
'CSharp',
'Delphi',
'Diff',
'Groovy',
'Java',
'JavaFX',
'Perl',
'PowerShell',
'Python',
'Ruby',
'Scala',
'Sql',
'Vb',
];
$options = [];
foreach ($languages as $language)
{
$options[] = HTMLHelper::_('select.option', $language,
$language);
}
$lists['programming_languages'] =
HTMLHelper::_('select.genericlist', $options,
'programming_languages[]', ' class="form-select"
multiple="multiple" ', 'value', 'text',
explode(',', $config->programming_languages));
$statuses =
HelpdeskproHelperDatabase::getAllStatuses();
$options = [];
$options[] = HTMLHelper::_('select.option',
0, Text::_('HDP_SELECT'), 'id', 'title');
$options = array_merge($options, $statuses);
$lists['new_ticket_status_id'] =
HTMLHelper::_('select.genericlist', $options,
'new_ticket_status_id',
[
'option.text.toHtml' => false,
'option.text' => 'title',
'option.key' => 'id',
'list.attr' =>
'class="form-select"',
'list.select' =>
$config->new_ticket_status_id]);
$options = [];
$options[] = HTMLHelper::_('select.option', 0,
Text::_('HDP_DONOT_CHANGE'), 'id', 'title');
$options = array_merge($options, $statuses);
$lists['ticket_status_when_customer_add_comment'] =
HTMLHelper::_('select.genericlist', $options,
'ticket_status_when_customer_add_comment',
[
'option.text.toHtml' => false,
'option.text' => 'title',
'option.key' => 'id',
'list.attr' =>
'class="form-select" ',
'list.select' =>
$config->ticket_status_when_customer_add_comment]);
$lists['ticket_status_when_admin_add_comment'] =
HTMLHelper::_('select.genericlist', $options,
'ticket_status_when_admin_add_comment',
[
'option.text.toHtml' => false,
'option.text' => 'title',
'option.key' => 'id',
'list.attr' =>
'class="form-select" ',
'list.select' =>
$config->ticket_status_when_admin_add_comment]);
$lists['closed_ticket_status'] =
HTMLHelper::_('select.genericlist', $options,
'closed_ticket_status',
[
'option.text.toHtml' => false,
'option.text' => 'title',
'option.key' => 'id',
'list.attr' =>
'class="form-select"',
'list.select' =>
$config->closed_ticket_status]);
if ($config->manager_default_status_filters)
{
$statusFilters = explode(',',
$config->manager_default_status_filters);
}
else
{
$statusFilters = [$config->new_ticket_status_id,
$config->ticket_status_when_customer_add_comment];
}
$lists['manager_default_status_filters'] =
HTMLHelper::_('select.genericlist', $statuses,
'manager_default_status_filters[]',
[
'option.text.toHtml' => false,
'option.text' => 'title',
'option.key' => 'id',
'list.attr' =>
'class="form-select" multiple',
'list.select' => $statusFilters]);
$options = [];
$options[] =
HTMLHelper::_('select.option', 0,
Text::_('HDP_SELECT'), 'id', 'title');
$options = array_merge($options,
HelpdeskproHelperDatabase::getAllPriorities());
$lists['default_ticket_priority_id'] =
HTMLHelper::_('select.genericlist', $options,
'default_ticket_priority_id',
[
'option.text.toHtml' => false,
'option.text' => 'title',
'option.key' => 'id',
'list.attr' =>
'class="form-select"',
'list.select' =>
$config->default_ticket_priority_id]);
$options = [];
$options[] = HTMLHelper::_('select.option', 0,
Text::_('Select'));
$options[] = HTMLHelper::_('select.option',
'1', Text::_('Byte'));
$options[] = HTMLHelper::_('select.option',
'2', Text::_('Kb'));
$options[] = HTMLHelper::_('select.option',
'3', Text::_('Mb'));
$lists['max_filesize_type'] =
HTMLHelper::_('select.genericlist', $options,
'max_filesize_type', 'class="input-small form-select
d-inline"', 'value', 'text',
$config->max_filesize_type ? $config->max_filesize_type : 3);
$options = [];
if (!HelpdeskproHelper::isJoomla4())
{
$options[] = HTMLHelper::_('select.option', 2,
Text::_('HDP_VERSION_2'));
$options[] = HTMLHelper::_('select.option', 3,
Text::_('HDP_VERSION_3'));
}
$options[] = HTMLHelper::_('select.option', 4,
Text::_('HDP_VERSION_4'));
$options[] = HTMLHelper::_('select.option', 5,
Text::_('HDP_VERSION_5'));
$options[] = HTMLHelper::_('select.option', 'uikit3',
Text::_('HDP_UIKIT_3'));
// Get extra UI options
$files = Folder::files(JPATH_ADMINISTRATOR .
'/components/com_helpdeskpro/libraries/ui', '.php');
foreach ($files as $file)
{
if (in_array($file, ['abstract.php',
'bootstrap2.php', 'uikit3.php',
'bootstrap3.php', 'bootstrap4.php',
'bootstrap5.php', 'interface.php']))
{
continue;
}
$file = str_replace('.php', '', $file);
$options[] = HTMLHelper::_('select.option', $file,
ucfirst($file));
}
$lists['twitter_bootstrap_version'] =
HTMLHelper::_('select.genericlist', $options,
'twitter_bootstrap_version',
'class="form-select"', 'value',
'text', $config->get('twitter_bootstrap_version',
2));
$options = [];
$options[] = HTMLHelper::_('select.option', 0,
Text::_('JNO'));
$options[] = HTMLHelper::_('select.option', '1',
Text::_('JYES'));
$options[] = HTMLHelper::_('select.option', '2',
Text::_('HDP_FOR_PUBLIC_USERS_ONLY'));
$lists['enable_captcha'] =
HTMLHelper::_('select.genericlist', $options,
'enable_captcha',
[
'option.text.toHtml' => false,
'list.attr' =>
'class="form-select"',
'list.select' => $config->enable_captcha]);
$options = [];
$options[] = HTMLHelper::_('select.option', '',
Text::_('HDP_STAFF_DISPLAY_FIELD'));
$options[] = HTMLHelper::_('select.option',
'username', Text::_('Username'));
$options[] = HTMLHelper::_('select.option', 'email',
Text::_('Email'));
$options[] = HTMLHelper::_('select.option', 'name',
Text::_('Name'));
$lists['staff_display_field'] =
HTMLHelper::_('select.genericlist', $options,
'staff_display_field',
[
'option.text.toHtml' => false,
'list.attr' =>
'class="form-select"',
'list.select' =>
$config->get('staff_display_field', 'username')]);
$editorPlugin = '';
if (PluginHelper::isEnabled('editors',
'codemirror'))
{
$editorPlugin = 'codemirror';
}
elseif (PluginHelper::isEnabled('editor', 'none'))
{
$editorPlugin = 'none';
}
if ($editorPlugin)
{
$this->editor = Editor::getInstance($editorPlugin);
}
else
{
$this->editor = null;
}
$this->lists = $lists;
$this->config = $config;
}
}PK���[���A�A#View/Configuration/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Toolbar\ToolbarHelper;
use OSL\Utils\Html as HtmlUtils;
defined('_JEXEC') or die;
HTMLHelper::_('bootstrap.tooltip');
$document = Factory::getDocument();
$document->addStyleDeclaration(".hasTip{display:block
!important}");
ToolbarHelper::title(Text::_('Configuration'),
'generic.png');
ToolbarHelper::apply('apply', 'JTOOLBAR_APPLY');
ToolbarHelper::save('save');
ToolbarHelper::cancel('cancel');
if (Factory::getUser()->authorise('core.admin',
'com_helpdeskpro'))
{
ToolbarHelper::preferences('com_helpdeskpro');
}
$config = $this->config;
if (HelpdeskproHelper::isJoomla4())
{
$tabApiPrefix = 'uitab.';
}
else
{
$tabApiPrefix = 'bootstrap.';
}
?>
<form
action="index.php?option=com_helpdeskpro&view=configuration"
method="post" name="adminForm" id="adminForm"
class="form-horizontal hdp-configuration">
<?php
echo HTMLHelper::_($tabApiPrefix . 'startTabSet',
'configuration', array('active' =>
'general-page'));
echo HTMLHelper::_($tabApiPrefix . 'addTab',
'configuration', 'general-page',
Text::_('HDP_GENERAL', true));
?>
<div class="span6">
<fieldset class="form-horizontal">
<legend><?php echo
Text::_('HDP_GENERAL_SETTINGS'); ?></legend>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('download_id',
Text::_('HDP_DOWNLOAD_ID'),
Text::_('HDP_DOWNLOAD_ID_EXPLAIN')); ?>
</div>
<div class="controls">
<input type="text"
name="download_id" class="input-xlarge form-control"
value="<?php echo $config->download_id; ?>"
size="60" />
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('allow_public_user_submit_ticket',
Text::_('HDP_ALLOW_PUBLIC_USER_SUBMIT_TICKETS')); ?>
</div>
<div class="controls">
<?php echo
HtmlUtils::getBooleanInput('allow_public_user_submit_ticket',
$config->allow_public_user_submit_ticket); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('load_twttier_bootstrap_framework_in_frontend',
Text::_('HDP_LOAD_TWITTER_BOOTSTRAP_FRAMEWORK'),
Text::_('HDP_LOAD_TWITTER_BOOTSTRAP_FRAMEWORK_EXPLAIN')); ?>
</div>
<div class="controls">
<?php echo
HtmlUtils::getBooleanInput('load_twttier_bootstrap_framework_in_frontend',
$config->load_twttier_bootstrap_framework_in_frontend); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('twitter_bootstrap_version',
Text::_('HDP_TWITTER_BOOTSTRAP_VERSION'),
Text::_('HDP_TWITTER_BOOTSTRAP_VERSION_EXPLAIN')); ?>
</div>
<div class="controls">
<?php echo
$this->lists['twitter_bootstrap_version'];?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('enable_captcha',
Text::_('HDP_ENABLE_CAPTCHA')); ?>
</div>
<div class="controls">
<?php echo
$this->lists['enable_captcha']; ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('use_html_editor',
Text::_('HDP_USE_HTML_EDITOR'),
Text::_('HDP_USE_HTML_EDITOR_EXPLAIN')); ?>
</div>
<div class="controls">
<?php echo
HtmlUtils::getBooleanInput('use_html_editor',
$config->use_html_editor); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('date_format',
Text::_('HDP_DATE_FORMAT')); ?>
</div>
<div class="controls">
<input type="text"
name="date_format" value="<?php echo
$config->date_format; ?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('default_ticket_priority_id',
Text::_('HDP_DEFAULT_TICKET_PRIORITY')); ?>
</div>
<div class="controls">
<?php echo
$this->lists['default_ticket_priority_id']; ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('new_ticket_status_id',
Text::_('HDP_NEW_TICKET_STATUS')); ?>
</div>
<div class="controls">
<?php echo
$this->lists['new_ticket_status_id']; ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('ticket_status_when_customer_add_comment',
Text::_('HDP_TICKET_STATUS_WHEN_CUSTOMER_ADD_COMMENT')); ?>
</div>
<div class="controls">
<?php echo
$this->lists['ticket_status_when_customer_add_comment'];
?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('ticket_status_when_admin_add_comment',
Text::_('HDP_TICKET_STATUS_WHEN_ADMIN_ADD_COMMENT')); ?>
</div>
<div class="controls">
<?php echo
$this->lists['ticket_status_when_admin_add_comment']; ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('closed_ticket_status',
Text::_('HDP_CLOSED_TICKET_STATUS')); ?>
</div>
<div class="controls">
<?php echo
$this->lists['closed_ticket_status']; ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('manager_default_status_filters',
Text::_('HDP_MANAGER_DEFAULT_STATUS_FILTERS'),
Text::_('HDP_MANAGER_DEFAULT_STATUS_FILTERS_EXPLAIN')); ?>
</div>
<div class="controls">
<?php echo
$this->lists['manager_default_status_filters']; ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('enable_attachment',
Text::_('HDP_ENABLE_ATTACHMENT'),
Text::_('HDP_ENABLE_ATTACHMENT_EXPLAIN')); ?>
</div>
<div class="controls">
<?php echo
HtmlUtils::getBooleanInput('enable_attachment',
$config->enable_attachment); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('enable_rating',
Text::_('HDP_ENABLE_RATING'),
Text::_('HDP_ENABLE_RATING_EXPLAIN')); ?>
</div>
<div class="controls">
<?php echo
HtmlUtils::getBooleanInput('enable_rating',
$config->get('enable_rating', 1)); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('allowed_file_types',
Text::_('HDP_ALLOWED_FILE_TYPES')); ?>
</div>
<div class="controls">
<input type="text"
class="form-control" name="allowed_file_types"
size="30"
value="<?php echo
$config->allowed_file_types; ?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('max_number_attachments',
Text::_('HDP_MAX_NUMBER_ATTACHMENS_PER_MESSAGE')); ?>
</div>
<div class="controls">
<input type="text" class="input-small
form-control" name="max_number_attachments"
size="30"
value="<?php echo
$config->max_number_attachments ? $config->max_number_attachments :
3; ?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('max_filesize_type',
Text::_('HDP_MAX_UPLOAD_FILE_SIZE'),
Text::_('HDP_MAX_UPLOAD_FILE_SIZE_EXPLAIN')); ?>
</div>
<div class="controls">
<input type="text"
name="max_file_size" class="input-mini form-control
d-inline" value="<?php echo
$this->config->max_file_size; ?>" size="5" />
<?php echo
$this->lists['max_filesize_type'] ;
?> <?php echo
Text::_('HDP_DEFAULT_INI_SETTING'); ?>: <strong><?php
echo ini_get('upload_max_filesize'); ?></strong>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('process_bb_code',
Text::_('HDP_PROCESS_BBCODE')); ?>
</div>
<div class="controls">
<?php echo
HtmlUtils::getBooleanInput('process_bb_code',
$config->process_bb_code); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('highlight_code',
Text::_('HDP_HIGHTLIGHT_CODE')); ?>
</div>
<div class="controls">
<?php echo
HtmlUtils::getBooleanInput('highlight_code',
$config->highlight_code); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('programming_languages',
Text::_('HDP_PROGRAMING_LANGUAGES'),
Text::_('HDP_PROGRAMING_LANGUAGES_EXPLAIN')); ?>
</div>
<div class="controls">
<?php echo
$this->lists['programming_languages']; ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('staff_group_id',
Text::_('HDP_STAFF_GROUP'),
Text::_('HDP_STAFF_GROUP_EXPLAIN')); ?>
</div>
<div class="controls">
<?php echo
HTMLHelper::_('access.usergroup', 'staff_group_id',
$config->staff_group_id, 'class="form-select"');
?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('staff_group_id',
Text::_('HDP_STAFF_DISPLAY_FIELD'),
Text::_('HDP_STAFF_DISPLAY_FIELD_EXPLAIN')); ?>
</div>
<div class="controls">
<?php echo $this->lists['staff_display_field'];
?>
</div>
</div>
</fieldset>
</div>
<div class="span6">
<fieldset class="form-horizontal">
<legend><?php echo
Text::_('HDP_EMAIL_SETTINGS'); ?></legend>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('from_name',
Text::_('HDP_FROM_NAME'),
Text::_('HDP_FROM_NAME_EXPLAIN')); ?>
</div>
<div class="controls">
<input type="text"
name="from_name" class="form-control"
value="<?php echo $config->from_name; ?>"
size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('from_email',
Text::_('HDP_FROM_EMAIL'),
Text::_('HDP_FROM_EMAIL_EXPLAIN')); ?>
</div>
<div class="controls">
<input type="text"
name="from_email" class="form-control"
value="<?php echo
$config->from_email; ?>" size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo HtmlUtils::getFieldLabel('from_email',
Text::_('HDP_REPLY_TO_EMAIL'),
Text::_('HDP_REPLY_TO_EMAIL_EXPLAIN')); ?>
</div>
<div class="controls">
<input type="text" name="reply_to_email"
class="form-control"
value="<?php echo $config->reply_to_email;
?>" size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('notification_emails',
Text::_('HDP_NOTIFICATION_EMAILS'),
Text::_('HDP_NOTIFICATION_EMAILS_EXPLAIN')); ?>
</div>
<div class="controls">
<input type="text"
name="notification_emails" class="form-control"
value="<?php echo
$config->notification_emails; ?>" size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('notify_manager_when_staff_reply',
Text::_('HDP_NOTIFY_MANAGER_WHEN_STAFF_REPLY'),
Text::_('HDP_NOTIFY_MANAGER_WHEN_STAFF_REPLY_EXPLAIN')); ?>
</div>
<div class="controls">
<?php echo
HtmlUtils::getBooleanInput('notify_manager_when_staff_reply',
$config->notify_manager_when_staff_reply); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('notify_other_managers_when_a_manager_reply',
Text::_('HDP_NOTIFY_OTHER_MANAGERS_WHEN_A_MANAGER_REPLY'),
Text::_('HDP_NOTIFY_OTHER_MANAGERS_WHEN_A_MANAGER_REPLY_EXPLAIN'));
?>
</div>
<div class="controls">
<?php echo
HtmlUtils::getBooleanInput('notify_other_managers_when_a_manager_reply',
$config->notify_other_managers_when_a_manager_reply); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('notify_staff_when_customer_reply',
Text::_('HDP_NOTIFY_STAFF_WHEN_CUSTOMER_REPLY'),
Text::_('HDP_NOTIFY_STAFF_WHEN_CUSTOMER_REPLY_EXPLAIN')); ?>
</div>
<div class="controls">
<?php echo
HtmlUtils::getBooleanInput('notify_staff_when_customer_reply',
$config->notify_staff_when_customer_reply); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('send_ticket_attachments_to_email',
Text::_('HDP_SEND_ATTACHMENTS_TO_EMAIL')); ?>
</div>
<div class="controls">
<?php echo
HtmlUtils::getBooleanInput('send_ticket_attachments_to_email',
$config->send_ticket_attachments_to_email); ?>
</div>
</div>
</fieldset>
</div>
<?php
echo HTMLHelper::_($tabApiPrefix . 'endTab');
echo HTMLHelper::_($tabApiPrefix . 'addTab',
'configuration', 'api-page',
Text::_('HDP_API_SETTINGS', true));
echo $this->loadTemplate('api');
echo HTMLHelper::_($tabApiPrefix . 'endTab');
if ($this->editor)
{
echo $this->loadTemplate('custom_css');
}
echo HTMLHelper::_($tabApiPrefix . 'endTabSet');
?>
<div class="clearfix"></div>
<input type="hidden" name="task"
value=""/>
</form>PK���[�:�Z��'View/Configuration/tmpl/default_api.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
use Joomla\CMS\Language\Text;
use OSL\Utils\Html as HtmlUtils;
?>
<div class="control-group">
<div class="control-label">
<?php echo HtmlUtils::getFieldLabel('enable_api',
Text::_('HDP_ENABLE_API'),
Text::_('HDP_ENABLE_API_EXPLAIN')); ?>
</div>
<div class="controls">
<?php echo HtmlUtils::getBooleanInput('enable_api',
$this->config->get('enable_api', 0)); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo HtmlUtils::getFieldLabel('api_key',
Text::_('HDP_API_KEY'),
Text::_('HDP_API_KEY_EXPLAIN')); ?>
</div>
<div class="controls">
<input type="text" name="api_key"
class="input-xlarge form-control" value="<?php echo
$this->config->api_key; ?>" />
</div>
</div>
PK���[�c����.View/Configuration/tmpl/default_custom_css.phpnu�[���<?php
/**
* @package Joomla
* @subpackage Event Booking
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2010 - 2020 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
if (HelpdeskproHelper::isJoomla4())
{
$tabApiPrefix = 'uitab.';
}
else
{
$tabApiPrefix = 'bootstrap.';
}
if (!empty($this->editor))
{
echo HTMLHelper::_($tabApiPrefix . 'addTab',
'configuration', 'custom-css',
Text::_('HDP_CUSTOM_CSS', true));
$customCss = '';
if (file_exists(JPATH_ROOT .
'/media/com_helpdeskpro/assets/css/custom.css'))
{
$customCss = file_get_contents(JPATH_ROOT .
'/media/com_helpdeskpro/assets/css/custom.css');
}
echo $this->editor->display('custom_css', $customCss,
'100%', '550', '75', '8', false,
null, null, null, array('syntax' => 'css'));
echo HTMLHelper::_($tabApiPrefix . 'endTab');
}PK���[8 ��View/Email/Html.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\View\Email;
use OSL\View\HtmlView;
use OSSolution\HelpdeskPro\Site\Helper\Helper as HelpdeskproHelper;
defined('_JEXEC') or die;
class Html extends HtmlView
{
/**
* Prepare data before rendering the view
*
*/
protected function beforeRender()
{
$this->item = HelpdeskproHelper::getEmailMessages();
$this->languages = HelpdeskproHelper::getLanguages();
}
}PK���[�'Q9m,m,View/Email/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Editor\Editor;
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Multilanguage;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Toolbar\ToolbarHelper;
ToolbarHelper::title(Text::_('Email Messages'),
'generic.png');
ToolbarHelper::apply('apply', 'JTOOLBAR_APPLY');
ToolbarHelper::save('save');
ToolbarHelper::cancel('cancel');
if (HelpdeskproHelper::isJoomla4())
{
$tabApiPrefix = 'uitab.';
}
else
{
$tabApiPrefix = 'bootstrap.';
}
$translatable = Multilanguage::isEnabled() &&
count($this->languages);
$editor =
Editor::getInstance(Factory::getConfig()->get('editor'));
?>
<form action="index.php?option=com_helpdeskpro&view=email"
method="post" name="adminForm" id="adminForm"
class="form form-horizontal">
<?php
if ($translatable)
{
echo HTMLHelper::_($tabApiPrefix . 'startTabSet',
'email', array('active' =>
'general-page'));
echo HTMLHelper::_($tabApiPrefix . 'addTab',
'email', 'general-page',
Text::_('HDP_GENERAL', true));
}
?>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_NEW_TICKET_ADMIN_EMAIL_SUBJECT'); ?>
</div>
<div class="controls">
<input type="text"
name="new_ticket_admin_email_subject" class="input-xxlarge
form-control"
value="<?php echo
$this->item->new_ticket_admin_email_subject; ?>"
size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_NEW_TICKET_ADMIN_EMAIL_BODY'); ?>
</div>
<div class="controls">
<?php echo
$editor->display('new_ticket_admin_email_body',
$this->item->new_ticket_admin_email_body, '100%',
'250', '75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_NEW_TICKET_USER_EMAIL_SUBJECT'); ?>
</div>
<div class="controls">
<input type="text"
name="new_ticket_user_email_subject" class="input-xxlarge
form-control"
value="<?php echo
$this->item->new_ticket_user_email_subject; ?>"
size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_NEW_TICKET_USER_EMAIL_BODY'); ?>
</div>
<div class="controls">
<?php echo
$editor->display('new_ticket_user_email_body',
$this->item->new_ticket_user_email_body, '100%',
'250', '75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_TICKET_UPDATED_ADMIN_EMAIL_SUBJECT'); ?>
</div>
<div class="controls">
<input type="text"
name="ticket_updated_admin_email_subject"
class="input-xxlarge form-control"
value="<?php echo
$this->item->ticket_updated_admin_email_subject; ?>"
size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_TICKET_UPDATED_ADMIN_EMAIL_BODY'); ?>
</div>
<div class="controls">
<?php echo
$editor->display('ticket_updated_admin_email_body',
$this->item->ticket_updated_admin_email_body, '100%',
'250', '75', '8'); ?>
</div>
<div class="controls">
<strong><?php echo
Text::_('HDP_AVAILABLE_TAGS'); ?></strong>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_TICKET_UPDATED_USER_EMAIL_SUBJECT'); ?>
</div>
<div class="controls">
<input type="text"
name="ticket_updated_user_email_subject"
class="input-xxlarge form-control"
value="<?php echo
$this->item->ticket_updated_user_email_subject; ?>"
size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_TICKET_UPDATED_USER_EMAIL_BODY'); ?>
</div>
<div class="controls">
<?php echo
$editor->display('ticket_updated_user_email_body',
$this->item->ticket_updated_user_email_body, '100%',
'250', '75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_TICKET_ASSIGN_EMAIL_SUBJECT'); ?>
</div>
<div class="controls">
<input type="text"
name="ticket_assiged_email_subject" class="input-xxlarge
form-control"
value="<?php echo
$this->item->ticket_assiged_email_subject; ?>"
size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_TICKET_ASSIGN_EMAIL_BODY'); ?>
</div>
<div class="controls">
<?php echo
$editor->display('ticket_assiged_email_body',
$this->item->ticket_assiged_email_body, '100%',
'250', '75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_CUSTOMER_TICKET_ASSIGN_EMAIL_SUBJECT'); ?>
</div>
<div class="controls">
<input type="text"
name="customer_ticket_assigned_email_subject"
class="input-xxlarge form-control"
value="<?php echo
$this->item->customer_ticket_assigned_email_subject; ?>"
size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_CUSTOMER_TICKET_ASSIGN_EMAIL_BODY'); ?>
</div>
<div class="controls">
<?php echo
$editor->display('customer_ticket_assigned_email_body',
$this->item->customer_ticket_assigned_email_body, '100%',
'250', '75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_CUSTOMER_TICKET_CLOSED_EMAIL_SUBJECT'); ?>
</div>
<div class="controls">
<input type="text"
name="customer_ticket_closed_email_subject"
class="input-xxlarge form-control"
value="<?php echo
$this->item->customer_ticket_closed_email_subject; ?>"
size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_CUSTOMER_TICKET_CLOSED_EMAIL_BODY'); ?>
</div>
<div class="controls">
<?php echo
$editor->display('customer_ticket_closed_email_body',
$this->item->customer_ticket_closed_email_body, '100%',
'250', '75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_MANAGER_TICKET_CLOSED_EMAIL_SUBJECT'); ?>
</div>
<div class="controls">
<input type="text"
name="manager_ticket_closed_email_subject"
class="input-xxlarge form-control"
value="<?php echo
$this->item->manager_ticket_closed_email_subject; ?>"
size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_MANAGER_TICKET_CLOSED_EMAIL_BODY'); ?>
</div>
<div class="controls">
<?php echo
$editor->display('manager_ticket_closed_email_body',
$this->item->manager_ticket_closed_email_body, '100%',
'250', '75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_CUSTOMER_TICKET_STATUS_CHANGED_EMAIL_SUBJECT');
?>
</div>
<div class="controls">
<input type="text"
name="customer_ticket_status_changed_email_subject"
class="input-xxlarge form-control"
value="<?php echo
$this->item->customer_ticket_status_changed_email_subject;
?>" size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_CUSTOMER_TICKET_STATUS_CHANGED_EMAIL_BODY'); ?>
</div>
<div class="controls">
<?php echo
$editor->display('customer_ticket_status_changed_email_body',
$this->item->customer_ticket_status_changed_email_body,
'100%', '250', '75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_MANAGER_TICKET_STATUS_CHANGED_EMAIL_SUBJECT');
?>
</div>
<div class="controls">
<input type="text"
name="manager_ticket_status_changed_email_subject"
class="input-xxlarge form-control"
value="<?php echo
$this->item->manager_ticket_status_changed_email_subject; ?>"
size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_MANAGER_TICKET_STATUS_CHANGED_EMAIL_BODY'); ?>
</div>
<div class="controls">
<?php echo
$editor->display('manager_ticket_status_changed_email_body',
$this->item->manager_ticket_status_changed_email_body,
'100%', '250', '75', '8'); ?>
</div>
</div>
<?php
if ($translatable)
{
echo HTMLHelper::_($tabApiPrefix . 'endTab');
echo $this->loadTemplate('translation',
['editor' => $editor]);
echo HTMLHelper::_($tabApiPrefix . 'endTabSet');
}
?>
<input type="hidden" name="task"
value=""/>
<?php echo HTMLHelper::_('form.token'); ?>
</form>PK���[do= 6)6)'View/Email/tmpl/default_translation.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Uri\Uri;
$rootUri = Uri::root();
if (HelpdeskproHelper::isJoomla4())
{
$tabApiPrefix = 'uitab.';
}
else
{
$tabApiPrefix = 'bootstrap.';
}
echo HTMLHelper::_($tabApiPrefix . 'addTab', 'email',
'translation-page', Text::_('HDP_TRANSLATION', true));
echo HTMLHelper::_($tabApiPrefix . 'startTabSet',
'email-translation', array('active' =>
'translation-page-'.$this->languages[0]->sef));
foreach ($this->languages as $language)
{
$sef = $language->sef;
echo HTMLHelper::_($tabApiPrefix . 'addTab',
'email-translation', 'translation-page-' . $sef,
$language->title . ' <img src="' . $rootUri .
'media/com_helpdeskpro/assets/flags/' . $sef . '.png"
/>');
?>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_NEW_TICKET_ADMIN_EMAIL_SUBJECT');
?>
</div>
<div class="controls">
<?php
$fieldName = 'new_ticket_admin_email_subject_' . $sef;
?>
<input type="text" name="<?php echo
$fieldName; ?>" class="input-xxlarge form-control"
value="<?php echo
$this->item->{$fieldName}; ?>" size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_NEW_TICKET_ADMIN_EMAIL_BODY');
?>
</div>
<div class="controls">
<?php $fieldName = 'new_ticket_admin_email_body_' . $sef;
?>
<?php echo $editor->display($fieldName,
$this->item->{$fieldName}, '100%', '250',
'75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_NEW_TICKET_USER_EMAIL_SUBJECT');
?>
</div>
<div class="controls">
<?php $fieldName = 'new_ticket_user_email_subject_' . $sef;
?>
<input type="text" name="<?php echo
$fieldName; ?>" class="input-xxlarge form-control"
value="<?php echo
$this->item->{$fieldName}; ?>" size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_NEW_TICKET_USER_EMAIL_BODY');
?>
</div>
<div class="controls">
<?php $fieldName = 'new_ticket_user_email_body_' . $sef;
?>
<?php echo $editor->display($fieldName,
$this->item->{$fieldName}, '100%', '250',
'75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_TICKET_UPDATED_ADMIN_EMAIL_SUBJECT'); ?>
</div>
<div class="controls">
<?php $fieldName = 'ticket_updated_admin_email_subject_' .
$sef; ?>
<input type="text" name="<?php echo
$fieldName; ?>" class="input-xxlarge form-control"
value="<?php echo
$this->item->{$fieldName}; ?>" size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TICKET_UPDATED_ADMIN_EMAIL_BODY');
?>
</div>
<div class="controls">
<?php $fieldName = 'ticket_updated_admin_email_body_' .
$sef; ?>
<?php echo $editor->display($fieldName,
$this->item->{$fieldName}, '100%', '250',
'75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_TICKET_UPDATED_USER_EMAIL_SUBJECT'); ?>
</div>
<div class="controls">
<?php $fieldName = 'ticket_updated_user_email_subject_' .
$sef; ?>
<input type="text" name="<?php echo
$fieldName; ?>" class="input-xxlarge form-control"
value="<?php echo
$this->item->{$fieldName}; ?>" size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TICKET_UPDATED_USER_EMAIL_BODY');
?>
</div>
<div class="controls">
<?php $fieldName = 'ticket_updated_user_email_body_' .
$sef; ?>
<?php echo $editor->display($fieldName,
$this->item->{$fieldName}, '100%', '250',
'75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TICKET_ASSIGN_EMAIL_SUBJECT');
?>
</div>
<div class="controls">
<?php $fieldName = 'ticket_assiged_email_subject_' . $sef;
?>
<input type="text" name="<?php echo
$fieldName; ?>" class="input-xxlarge form-control"
value="<?php echo
$this->item->{$fieldName}; ?>" size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TICKET_ASSIGN_EMAIL_BODY'); ?>
</div>
<div class="controls">
<?php $fieldName = 'ticket_assiged_email_body_' . $sef;
?>
<?php echo $editor->display($fieldName,
$this->item->{$fieldName}, '100%', '250',
'75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TICKET_ASSIGN_EMAIL_SUBJECT');
?>
</div>
<div class="controls">
<?php $fieldName =
'customer_ticket_assigned_email_subject_' . $sef; ?>
<input type="text" name="<?php echo
$fieldName; ?>" class="input-xxlarge form-control"
value="<?php echo
$this->item->{$fieldName}; ?>" size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TICKET_ASSIGN_EMAIL_BODY'); ?>
</div>
<div class="controls">
<?php $fieldName = 'customer_ticket_assigned_email_body_' .
$sef; ?>
<?php echo $editor->display($fieldName,
$this->item->{$fieldName}, '100%', '250',
'75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_CUSTOMER_TICKET_ASSIGN_EMAIL_SUBJECT'); ?>
</div>
<div class="controls">
<?php $fieldName =
'customer_ticket_assigned_email_subject_' . $sef; ?>
<input type="text" name="<?php echo
$fieldName; ?>" class="input-xxlarge form-control"
value="<?php echo
$this->item->{$fieldName}; ?>" size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_CUSTOMER_TICKET_ASSIGN_EMAIL_BODY'); ?>
</div>
<div class="controls">
<?php $fieldName = 'customer_ticket_assigned_email_body_' .
$sef; ?>
<?php echo $editor->display($fieldName,
$this->item->{$fieldName}, '100%', '250',
'75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_CUSTOMER_TICKET_CLOSED_EMAIL_SUBJECT'); ?>
</div>
<div class="controls">
<?php $fieldName = 'customer_ticket_closed_email_subject_'
. $sef; ?>
<input type="text" name="<?php echo
$fieldName; ?>" class="input-xxlarge form-control"
value="<?php echo
$this->item->{$fieldName}; ?>" size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_CUSTOMER_TICKET_CLOSED_EMAIL_BODY'); ?>
</div>
<div class="controls">
<?php $fieldName = 'customer_ticket_closed_email_body_' .
$sef; ?>
<?php echo $editor->display($fieldName,
$this->item->{$fieldName}, '100%', '250',
'75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_MANAGER_TICKET_CLOSED_EMAIL_SUBJECT'); ?>
</div>
<div class="controls">
<?php $fieldName = 'manager_ticket_closed_email_subject_' .
$sef; ?>
<input type="text" name="<?php echo
$fieldName; ?>" class="input-xxlarge form-control"
value="<?php echo
$this->item->{$fieldName}; ?>" size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_MANAGER_TICKET_CLOSED_EMAIL_BODY');
?>
</div>
<div class="controls">
<?php $fieldName = 'manager_ticket_closed_email_body_' .
$sef; ?>
<?php echo $editor->display($fieldName,
$this->item->{$fieldName}, '100%', '250',
'75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_CUSTOMER_TICKET_STATUS_CHANGED_EMAIL_SUBJECT');
?>
</div>
<div class="controls">
<?php $fieldName =
'customer_ticket_status_changed_email_subject_' . $sef; ?>
<input type="text" name="<?php echo
$fieldName; ?>" class="input-xxlarge form-control"
value="<?php echo
$this->item->{$fieldName}; ?>" size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_CUSTOMER_TICKET_STATUS_CHANGED_EMAIL_BODY'); ?>
</div>
<div class="controls">
<?php $fieldName =
'customer_ticket_status_changed_email_body_' . $sef; ?>
<?php echo $editor->display($fieldName,
$this->item->{$fieldName}, '100%', '250',
'75', '8'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_MANAGER_TICKET_STATUS_CHANGED_EMAIL_SUBJECT');
?>
</div>
<div class="controls">
<?php $fieldName =
'manager_ticket_status_changed_email_subject_' . $sef; ?>
<input type="text" name="<?php echo
$fieldName; ?>" class="input-xxlarge form-control"
value="<?php echo
$this->item->{$fieldName}; ?>" size="50"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
Text::_('HDP_MANAGER_TICKET_STATUS_CHANGED_EMAIL_BODY'); ?>
</div>
<div class="controls">
<?php $fieldName =
'manager_ticket_status_changed_email_body_' . $sef; ?>
<?php echo $editor->display($fieldName,
$this->item->{$fieldName}, '100%', '250',
'75', '8'); ?>
</div>
</div>
<?php
echo HTMLHelper::_($tabApiPrefix . 'endTab');
}
echo HTMLHelper::_($tabApiPrefix . 'endTabSet');
echo HTMLHelper::_($tabApiPrefix .
'endTab');PK���[����View/Field/Html.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\View\Field;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use OSL\View\ItemView;
use OSSolution\HelpdeskPro\Site\Helper\Database as
HelpdeskproHelperDatabase;
defined('_JEXEC') or die;
class Html extends ItemView
{
protected function beforeRender()
{
parent::beforeRender();
$fieldTypes = [
'Text',
'Textarea',
'List',
'Checkboxes',
'Radio',
'Date',
'Heading',
'Message',
];
$options = [];
$options[] = HTMLHelper::_('select.option', -1,
Text::_('HDP_FIELD_TYPE'));
foreach ($fieldTypes as $fieldType)
{
$options[] = HTMLHelper::_('select.option', $fieldType,
$fieldType);
}
$this->lists['fieldtype'] =
HTMLHelper::_('select.genericlist', $options,
'fieldtype', 'class="form-select"',
'value', 'text', $this->item->fieldtype);
$rows = HelpdeskproHelperDatabase::getAllCategories();
$children = [];
if ($rows)
{
// first pass - collect children
foreach ($rows as $v)
{
$pt = (int) $v->parent_id;
$list = @$children[$pt] ? $children[$pt] : [];
array_push($list, $v);
$children[$pt] = $list;
}
}
$list = HTMLHelper::_('menu.treerecurse', 0, '',
[], $children, 9999, 0, 0);
$options = [];
$options[] = HTMLHelper::_('select.option', -1,
Text::_('HDP_ALL_CATEGORIES'));
foreach ($list as $listItem)
{
$options[] = HTMLHelper::_('select.option', $listItem->id,
$listItem->treename);
}
$selectedCategories = [-1];
if ($this->item->id && $this->item->category_id !=
-1)
{
$db = $this->container->db;
$query = $db->getQuery(true);
$query->select('category_id')
->from('#__helpdeskpro_field_categories')
->where('field_id = ' . $this->item->id);
$db->setQuery($query);
$selectedCategories = $db->loadColumn();
$query->clear();
}
$this->lists['category_id'] =
HTMLHelper::_('select.genericlist', $options,
'category_id[]',
[
'option.text.toHtml' => false,
'option.text' => 'text',
'option.value' => 'value',
'list.attr' =>
'multiple="multiple" size="6"
class="form-select"',
'list.select' => $selectedCategories]);
$options = [];
$options[] =
HTMLHelper::_('select.option', 1, Text::_('Yes'));
$options[] =
HTMLHelper::_('select.option', 2, Text::_('No'));
$this->lists['required'] =
HTMLHelper::_('select.booleanlist', 'required', '
class="form-select" ', $this->item->required);
$this->lists['show_in_list_view'] =
HTMLHelper::_('select.booleanlist',
'show_in_list_view', ' class="form-select" ',
$this->item->show_in_list_view);
$options = [];
$options[] =
HTMLHelper::_('select.option', 0, Text::_('None'));
$options[] =
HTMLHelper::_('select.option', 1, Text::_('Integer
Number'));
$options[] =
HTMLHelper::_('select.option', 2, Text::_('Number'));
$options[] =
HTMLHelper::_('select.option', 3, Text::_('Email'));
$options[] =
HTMLHelper::_('select.option', 4, Text::_('Url'));
$options[] =
HTMLHelper::_('select.option', 5, Text::_('Phone'));
$options[] =
HTMLHelper::_('select.option', 6, Text::_('Past
Date'));
$options[] =
HTMLHelper::_('select.option', 7, Text::_('Ip'));
$options[] =
HTMLHelper::_('select.option', 8, Text::_('Min
size'));
$options[] =
HTMLHelper::_('select.option', 9, Text::_('Max
size'));
$options[] =
HTMLHelper::_('select.option', 10, Text::_('Min
integer'));
$options[] =
HTMLHelper::_('select.option', 11, Text::_('Max
integer'));
$this->lists['datatype_validation'] =
HTMLHelper::_('select.genericlist', $options,
'datatype_validation', 'class="form-select"',
'value', 'text',
$this->item->datatype_validation);
$this->lists['multiple'] =
HTMLHelper::_('select.booleanlist', 'multiple', '
class="form-select" ', $this->item->multiple);
}
}PK���[�F�#�#View/Field/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Multilanguage;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Uri\Uri;
use OSL\Utils\Html as HtmlUtils;
use OSSolution\HelpdeskPro\Site\Helper\Helper as HelpdeskProHelper;
use OSSolution\HelpdeskPro\Site\Helper\Html as HelpdeskproHelperHtml;
HTMLHelper::_('behavior.core');
HTMLHelper::_('jquery.framework');
if (HelpdeskProHelper::isJoomla4())
{
$tabApiPrefix = 'uitab.';
HTMLHelper::_('script', 'system/showon.js',
array('version' => 'auto', 'relative'
=> true));
}
else
{
$tabApiPrefix = 'bootstrap.';
HTMLHelper::_('script', 'jui/cms.js', false, true);
}
HTMLHelper::_('bootstrap.tooltip');
$translatable = Multilanguage::isEnabled() &&
count($this->languages);
$document = Factory::getDocument();
$document->addStyleDeclaration(".hasTip{display:block
!important}");
$document->addScript(Uri::root(true).'/media/com_helpdeskpro/js/admin-field-default.js');
$document->addScriptOptions('validationRules',
json_decode(HelpdeskProHelper::validateEngine()), true);
?>
<form action="index.php?option=com_helpdeskpro&view=field"
method="post" name="adminForm" id="adminForm"
class="form form-horizontal">
<?php
if ($translatable)
{
echo HTMLHelper::_($tabApiPrefix . 'startTabSet',
'field', array('active' =>
'general-page'));
echo HTMLHelper::_($tabApiPrefix . 'addTab',
'field', 'general-page',
Text::_('HDP_GENERAL', true));
}
?>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_CATEGORY'); ?>
</div>
<div class="controls">
<?php echo $this->lists['category_id'];
?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo HtmlUtils::getFieldLabel('name',
Text::_('HDP_NAME'),
Text::_('HDP_FIELD_NAME_REQUIREMNET')); ?>
</div>
<div class="controls">
<input class="form-control"
type="text" name="name" id="name"
size="50" maxlength="250"
value="<?php echo $this->item->name;
?>" />
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TITLE'); ?>
</div>
<div class="controls">
<input class="form-control"
type="text" name="title" id="title"
size="50" maxlength="250"
value="<?php echo $this->item->title;
?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_FIELD_TYPE'); ?>
</div>
<div class="controls">
<?php echo $this->lists['fieldtype'];
?>
</div>
</div>
<div class="control-group" data-showon='<?php
echo HelpdeskproHelperHtml::renderShowOn(array('fieldtype' =>
'List')) ?>'>
<div class="control-label">
<?php echo Text::_('HDP_MULTIPLE'); ?>
</div>
<div class="controls">
<?php echo $this->lists['multiple']; ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_DESCRIPTION'); ?>
</div>
<div class="controls">
<textarea rows="5" cols="50"
name="description" class="form-control"><?php
echo $this->item->description; ?></textarea>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_REQUIRED'); ?>
</div>
<div class="controls">
<?php echo $this->lists['required']; ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo HtmlUtils::getFieldLabel('values',
Text::_('HDP_VALUES'),
Text::_('HDP_EACH_ITEM_IN_ONELINE')); ?>
</div>
<div class="controls">
<textarea rows="5" cols="50"
name="values" class="form-control"><?php echo
$this->item->values; ?></textarea>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('default_values',
Text::_('HDP_DEFAULT_VALUES'),
Text::_('HDP_EACH_ITEM_IN_ONELINE')); ?>
</div>
<div class="controls">
<textarea rows="5" cols="50"
name="default_values" class="form-control"><?php
echo $this->item->default_values; ?></textarea>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_DATATYPE_VALIDATION');
?>
</div>
<div class="controls">
<?php echo
$this->lists['datatype_validation']; ?>
</div>
</div>
<div class="control-group validation-rules">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('validation_rules',
Text::_('HDP_VALIDATION_RULES'),
Text::_('HDP_VALIDATION_RULES_EXPLAIN')); ?>
</div>
<div class="controls">
<input type="text" class="input-xlarge
form-control" size="50" name="validation_rules"
value="<?php echo $this->item->validation_rules ; ?>"
/>
</div>
</div>
<div class="control-group" data-showon='<?php
echo HelpdeskproHelperHtml::renderShowOn(array('fieldtype' =>
'Textarea')); ?>'>
<div class="control-label">
<?php echo Text::_('HDP_ROWS'); ?>
</div>
<div class="controls">
<input class="form-control"
type="text" name="rows" id="rows"
size="10" maxlength="250" value="<?php echo
$this->item->rows; ?>"/>
</div>
</div>
<div class="control-group" data-showon='<?php
echo HelpdeskproHelperHtml::renderShowOn(array('fieldtype' =>
'Textarea')) ?>'>
<div class="control-label">
<?php echo Text::_('HDP_COLS'); ?>
</div>
<div class="controls">
<input class="form-control"
type="text" name="cols" id="cols"
size="10" maxlength="250" value="<?php echo
$this->item->cols; ?>"/>
</div>
</div>
<div class="control-group" data-showon='<?php
echo HelpdeskproHelperHtml::renderShowon(array('fieldtype' =>
array('Text', 'Checkboxes', 'Radio')));
?>'>
<div class="control-label">
<?php echo Text::_('HDP_SIZE'); ?>
</div>
<div class="controls">
<input class="form-control"
type="text" name="size" id="size"
size="10" maxlength="250" value="<?php echo
$this->item->size; ?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_CSS_CLASS'); ?>
</div>
<div class="controls">
<input class="form-control"
type="text" name="css_class" id="css_class"
size="10" maxlength="250" value="<?php echo
$this->item->css_class; ?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_EXTRA'); ?>
</div>
<div class="controls">
<input class="form-control"
type="text" name="extra" id="extra"
size="40" maxlength="250" value="<?php echo
$this->item->extra; ?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo
HtmlUtils::getFieldLabel('show_in_list_view',
Text::_('HDP_SHOW_IN_LIST_VIEW'),
Text::_('HDP_SHOW_IN_LIST_VIEW_EXPLAIN')); ?>
</div>
<div class="controls">
<?php echo
$this->lists['show_in_list_view']; ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_PUBLISHED'); ?>
</div>
<div class="controls">
<?php echo $this->lists['published'];
?>
</div>
</div>
<?php
if ($translatable)
{
echo HTMLHelper::_($tabApiPrefix . 'endTab');
echo $this->loadTemplate('translation');
echo HTMLHelper::_($tabApiPrefix . 'endTabSet');
}
?>
<input type="hidden" name="id"
value="<?php echo $this->item->id; ?>"/>
<input type="hidden" name="task"
value=""/>
<?php echo HTMLHelper::_('form.token'); ?>
</form>PK���[q��Qs s 'View/Field/tmpl/default_translation.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Uri\Uri;
use OSL\Utils\Html as HtmlUtils;
$rootUri = Uri::root();
if (HelpdeskproHelper::isJoomla4())
{
$tabApiPrefix = 'uitab.';
}
else
{
$tabApiPrefix = 'bootstrap.';
}
echo HTMLHelper::_($tabApiPrefix . 'addTab', 'field',
'translation-page', Text::_('HDP_TRANSLATION', true));
echo HTMLHelper::_($tabApiPrefix . 'startTabSet',
'field-translation', array('active' =>
'translation-page-'.$this->languages[0]->sef));
foreach ($this->languages as $language)
{
$sef = $language->sef;
echo HTMLHelper::_($tabApiPrefix . 'addTab',
'field-translation', 'translation-page-' . $sef,
$language->title . ' <img src="' . $rootUri .
'media/com_helpdeskpro/assets/flags/' . $sef . '.png"
/>');
?>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TITLE'); ?>
</div>
<div class="controls">
<input class="input-xlarge form-control"
type="text" name="title_<?php echo $sef; ?>"
id="title_<?php echo $sef; ?>" maxlength="250"
value="<?php echo $this->item->{'title_' . $sef};
?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_DESCRIPTION'); ?>
</div>
<div class="controls">
<textarea rows="5" cols="50"
name="description_<?php echo $sef; ?>"
class="form-control"><?php echo
$this->item->{'description_' . $sef};
?></textarea>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo HtmlUtils::getFieldLabel('values',
Text::_('HDP_VALUES'),
Text::_('HDP_EACH_ITEM_IN_ONELINE')); ?>
</div>
<div class="controls">
<textarea rows="5" cols="50"
name="values_<?php echo $sef; ?>"
class="form-control"><?php echo
$this->item->{'values_' . $sef}; ?></textarea>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo HtmlUtils::getFieldLabel('default_values_',
Text::_('HDP_DEFAULT_VALUES'),
Text::_('HDP_EACH_ITEM_IN_ONELINE')); ?>
</div>
<div class="controls">
<textarea rows="5" cols="50"
name="default_values_<?php echo $sef; ?>"
class="form-control"><?php echo
$this->item->{'default_values_' . $sef};
?></textarea>
</div>
</div>
<?php
echo HTMLHelper::_($tabApiPrefix . 'endTab');
}
echo HTMLHelper::_($tabApiPrefix . 'endTabSet');
echo HTMLHelper::_($tabApiPrefix .
'endTab');PK���[ �&���View/Fields/Html.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\View\Fields;
use OSL\View\ListView;
use OSSolution\HelpdeskPro\Site\Helper\Html as HelpdeskproHelperHtml;
defined('_JEXEC') or die;
class Html extends ListView
{
protected function beforeRender()
{
parent::beforeRender();
$this->lists['filter_category_id'] =
HelpdeskproHelperHtml::buildCategoryDropdown($this->state->filter_category_id,
'filter_category_id', 'class="input-large
form-select" onchange="submit();"');
}
}PK���[�ʇ��� View/Fields/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Router\Route;
HTMLHelper::_('bootstrap.tooltip');
if (!HelpdeskproHelper::isJoomla4())
{
HTMLHelper::_('formbehavior.chosen', 'select');
}
$ordering = $this->state->filter_order ==
'tbl.ordering';
if ($ordering)
{
$saveOrderingUrl =
'index.php?option=com_helpdeskpro&task=field.save_order_ajax';
if (HelpdeskproHelper::isJoomla4())
{
\Joomla\CMS\HTML\HTMLHelper::_('draggablelist.draggable');
}
else
{
HTMLHelper::_('sortablelist.sortable',
'fieldsList', 'adminForm',
strtolower($this->state->filter_order_Dir), $saveOrderingUrl);
}
}
$customOptions = array(
'filtersHidden' => true,
'defaultLimit' =>
Factory::getApplication()->get('list_limit', 20),
'searchFieldSelector' => '#filter_search',
'orderFieldSelector' => '#filter_full_ordering',
);
HTMLHelper::_('searchtools.form', '#adminForm',
$customOptions);
?>
<form
action="index.php?option=com_helpdeskpro&view=fields"
method="post" name="adminForm"
id="adminForm">
<div class="row-fluid">
<div id="j-sidebar-container" class="span2">
<?php echo $this->sidebar; ?>
</div>
<div id="j-main-container" class="span10">
<div id="filter-bar" class="btn-toolbar
js-stools">
<div class="filter-search btn-group pull-left">
<label for="filter_search"
class="element-invisible"><?php echo
Text::_('HDP_SEARCH_FIELDS_DESC');?></label>
<input type="text" name="filter_search"
id="filter_search" placeholder="<?php echo
Text::_('JSEARCH_FILTER'); ?>" value="<?php echo
$this->escape($this->state->filter_search); ?>"
class="hasTooltip form-control" title="<?php echo
HTMLHelper::tooltipText('HDP_FILTER_SEARCH_FIELDS_DESC');
?>" />
</div>
<div class="btn-group pull-left">
<button type="submit" class="btn hasTooltip"
title="<?php echo
HTMLHelper::tooltipText('JSEARCH_FILTER_SUBMIT');
?>"><span
class="icon-search"></span></button>
<button type="button" class="btn hasTooltip"
title="<?php echo
HTMLHelper::tooltipText('JSEARCH_FILTER_CLEAR'); ?>"
onclick="document.getElementById('filter_search').value='';this.form.submit();"><span
class="icon-remove"></span></button>
</div>
<div class="btn-group pull-right hidden-phone">
<?php echo $this->lists['filter_category_id']; ?>
<?php echo $this->lists['filter_state']; ?>
</div>
</div>
<div class="clearfix"></div>
<table class="adminlist table table-striped"
id="fieldsList">
<thead>
<tr>
<th width="1%" class="nowrap center
hidden-phone">
<?php echo HTMLHelper::_('searchtools.sort',
'', 'tbl.ordering',
$this->state->filter_order_Dir, $this->state->filter_order,
null, 'asc', 'JGRID_HEADING_ORDERING',
'icon-menu-2'); ?>
</th>
<th width="20">
<input type="checkbox" name="toggle"
value="" onclick="Joomla.checkAll(this);"/>
</th>
<th class="title">
<?php echo HTMLHelper::_('searchtools.sort',
'HDP_NAME', 'tbl.name',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
<th class="title">
<?php echo HTMLHelper::_('searchtools.sort',
'HDP_TITLE', 'tbl.title',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
<th class="title">
<?php echo HTMLHelper::_('searchtools.sort',
'HDP_FIELD_TYPE', 'tbl.field_type',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
<th class="title center">
<?php echo HTMLHelper::_('searchtools.sort',
'HDP_PUBLISHED', 'tbl.published',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
<th width="1%" nowrap="nowrap">
<?php echo HTMLHelper::_('searchtools.sort',
'ID', 'tbl.id', $this->state->filter_order_Dir,
$this->state->filter_order); ?>
</th>
</tr>
</thead>
<tfoot>
<tr>
<td colspan="7">
<?php echo $this->pagination->getListFooter(); ?>
</td>
</tr>
</tfoot>
<tbody <?php if ($ordering) :?>
class="js-draggable" data-url="<?php echo
$saveOrderingUrl; ?>" data-direction="<?php echo
strtolower($this->state->filter_order_Dir); ?>" <?php
endif; ?>>
<?php
$k = 0;
for ($i = 0, $n = count($this->items); $i < $n; $i++)
{
$row = $this->items[$i];
$link =
Route::_('index.php?option=com_helpdeskpro&view=field&id='
. $row->id);
$checked = HTMLHelper::_('grid.id', $i, $row->id);
$published = HTMLHelper::_('jgrid.published',
$row->published, $i);
?>
<tr class="<?php echo "row$k"; ?>">
<td class="order nowrap center hidden-phone">
<?php
$iconClass = '';
if (!$ordering)
{
$iconClass = ' inactive tip-top hasTooltip"';
}
?>
<span class="sortable-handler<?php echo $iconClass
?>">
<i class="icon-menu"></i>
</span>
<?php if ($ordering) : ?>
<input type="text" style="display:none"
name="order[]" size="5" value="<?php echo
$row->ordering ?>" class="width-20 text-area-order
"/>
<?php endif; ?>
</td>
<td>
<?php echo $checked; ?>
</td>
<td>
<a href="<?php echo $link; ?>">
<?php echo $row->name; ?>
</a>
</td>
<td>
<a href="<?php echo $link; ?>">
<?php echo $row->title; ?>
</a>
</td>
<td>
<?php
echo $row->fieldtype;
?>
</td>
<td class="center">
<?php echo $published; ?>
</td>
<td class="center">
<?php echo $row->id; ?>
</td>
</tr>
<?php
$k = 1 - $k;
}
?>
</tbody>
</table>
</div>
</div>
<input type="hidden" name="task"
value=""/>
<input type="hidden" name="boxchecked"
value="0"/>
<input type="hidden" name="filter_order"
value="<?php echo $this->state->filter_order;
?>"/>
<input type="hidden" name="filter_order_Dir"
value="<?php echo $this->state->filter_order_Dir;
?>"/>
<input type="hidden" id="filter_full_ordering"
name="filter_full_ordering" value="" />
<?php echo HTMLHelper::_('form.token'); ?>
</form>PK���[G4�bbView/Label/Html.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\View\Label;
use Joomla\CMS\Uri\Uri;
use OSL\View\ItemView;
defined('_JEXEC') or die;
class Html extends ItemView
{
protected function beforeRender()
{
parent::beforeRender();
$this->container->document->addScript(Uri::root(true) .
'/media/com_helpdeskpro/admin/assets/js/colorpicker/jscolor.js');
}
}PK���[ϖ��View/Label/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
?>
<form action="index.php?option=com_helpdeskpro&view=label"
method="post" name="adminForm" id="adminForm"
class="form form-horizontal">
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TITLE'); ?>
</div>
<div class="controls">
<input class="form-control" type="text"
name="title" id="title" size="40"
maxlength="250"
value="<?php echo $this->item->title;
?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_COLOR'); ?>
</div>
<div class="controls">
<input type="text" name="color_code"
class="form-control color {required:false}"
value="<?php echo $this->item->color_code;
?>" size="10"/>
<?php echo Text::_('HDP_COLOR_EXPLAIN'); ?>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_PUBLISHED'); ?>
</div>
<div class="controls">
<?php echo $this->lists['published']; ?>
</div>
</div>
<?php echo HTMLHelper::_('form.token'); ?>
<input type="hidden" name="id" value="<?php
echo $this->item->id; ?>"/>
<input type="hidden" name="task"
value=""/>
</form>PK���[�*���� View/Labels/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Router\Route;
HTMLHelper::_('bootstrap.tooltip', '.hasTooltip',
array('placement' => 'top'));
?>
<form
action="index.php?option=com_helpdeskpro&view=labels"
method="post" name="adminForm"
id="adminForm">
<div class="row-fluid">
<div id="j-sidebar-container" class="span2">
<?php echo $this->sidebar; ?>
</div>
<div id="j-main-container" class="span10">
<div id="filter-bar" class="btn-toolbar">
<div class="filter-search btn-group pull-left">
<label for="filter_search"
class="element-invisible"><?php echo
Text::_('HDP_SEARCH_LABELS_DESC');?></label>
<input type="text" name="filter_search"
id="filter_search" placeholder="<?php echo
Text::_('JSEARCH_FILTER'); ?>" value="<?php echo
$this->escape($this->state->filter_search); ?>"
class="hasTooltip form-control" title="<?php echo
HTMLHelper::tooltipText('HDP_FILTER_SEARCH_LABELS_DESC');
?>" />
</div>
<div class="btn-group pull-left">
<button type="submit" class="btn hasTooltip"
title="<?php echo
HTMLHelper::tooltipText('JSEARCH_FILTER_SUBMIT');
?>"><span
class="icon-search"></span></button>
<button type="button" class="btn hasTooltip"
title="<?php echo
HTMLHelper::tooltipText('JSEARCH_FILTER_CLEAR'); ?>"
onclick="document.getElementById('filter_search').value='';this.form.submit();"><span
class="icon-remove"></span></button>
</div>
<div class="btn-group pull-right hidden-phone">
<?php echo $this->lists['filter_state']; ?>
</div>
</div>
<div class="clearfix"></div>
<table class="adminlist table table-striped">
<thead>
<tr>
<th width="5">
<?php echo Text::_('NUM'); ?>
</th>
<th width="20">
<input type="checkbox" name="toggle"
value="" onclick="Joomla.checkAll(this);"/>
</th>
<th class="title" style="text-align:
left;">
<?php echo HTMLHelper::_('grid.sort',
Text::_('HDP_TITLE'), 'tbl.title',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
<th width="100">
<?php echo HTMLHelper::_('grid.sort',
Text::_('HDP_COLOR'), 'tbl.color_code',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
<th width="5%">
<?php echo HTMLHelper::_('grid.sort',
Text::_('HDP_PUBLISHED'), 'tbl.published',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
<th width="2%">
<?php echo HTMLHelper::_('grid.sort',
Text::_('HDP_ID'), 'tbl.id',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
</tr>
</thead>
<tfoot>
<tr>
<td colspan="6">
<?php echo $this->pagination->getListFooter(); ?>
</td>
</tr>
</tfoot>
<tbody>
<?php
$k = 0;
for ($i = 0, $n = count($this->items); $i < $n; $i++)
{
$row = $this->items[$i];
$link =
Route::_('index.php?option=com_helpdeskpro&view=label&id='
. $row->id);
$checked = HTMLHelper::_('grid.id', $i, $row->id);
$published = HTMLHelper::_('jgrid.published',
$row->published, $i);
?>
<tr class="<?php echo "row$k"; ?>">
<td>
<?php echo $this->pagination->getRowOffset($i); ?>
</td>
<td>
<?php echo $checked; ?>
</td>
<td>
<a href="<?php echo $link; ?>">
<?php echo $row->title; ?>
</a>
</td>
<td class="center">
<div
style="width:100px; height: 30px; background-color: #<?php
echo $row->color_code; ?>">
</div>
</td>
<td class="center">
<?php echo $published; ?>
</td>
<td class="center">
<?php echo $row->id; ?>
</td>
</tr>
<?php
$k = 1 - $k;
}
?>
</tbody>
</table>
</div>
</div>
<input type="hidden" name="option"
value="com_helpdeskpro"/>
<input type="hidden" name="task"
value=""/>
<input type="hidden" name="boxchecked"
value="0"/>
<input type="hidden" name="filter_order"
value="<?php echo $this->state->filter_order;
?>"/>
<input type="hidden" name="filter_order_Dir"
value="<?php echo $this->state->filter_order_Dir;
?>"/>
<?php echo HTMLHelper::_('form.token'); ?>
</form>PK���[,�{��View/Language/Html.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\View\Language;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use OSL\View\HtmlView;
defined('_JEXEC') or die;
class Html extends HtmlView
{
protected function beforeRender()
{
/* @var \Ossolution\Helpdeskpro\Admin\Model\Language $model */
$model = $this->getModel();
$state = $model->getState();
$trans = $model->getTrans();
$languages = $model->getSiteLanguages();
$options = [];
$options[] = HTMLHelper::_('select.option', '',
Text::_('Select Language'));
foreach ($languages as $language)
{
$options[] = HTMLHelper::_('select.option', $language,
$language);
}
$lists['filter_language'] =
HTMLHelper::_('select.genericlist', $options,
'filter_language', ' class="form-select"
onchange="submit();"', 'value', 'text',
$state->filter_language);
$this->trans = $trans;
$this->lists = $lists;
$this->lang = $state->filter_language;
$this->item = 'com_helpdeskpro';
}
}PK���[��~��� View/Language/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Toolbar\ToolbarHelper;
use Joomla\CMS\Uri\Uri;
ToolbarHelper::title( Text::_( 'Translation management'),
'generic.png' );
ToolbarHelper::addNew('new_item', 'New Item');
ToolbarHelper::apply('apply', 'JTOOLBAR_APPLY');
ToolbarHelper::save('save');
ToolbarHelper::cancel('cancel');
$pullLeft = 'pull-left';
$pullRight = 'pull-right';
HTMLHelper::_('jquery.framework');
HTMLHelper::_('behavior.core');
Factory::getDocument()->addScript(Uri::root(true).'/media/com_helpdeskpro/js/admin-language-default.js');
?>
<form
action="index.php?option=com_helpdeskpro&view=language"
method="post" name="adminForm"
id="adminForm">
<div id="j-main-container">
<div id="filter-bar"
class="btn-toolbar">
<div class="filter-search btn-group
pull-left">
<label for="filter_search"
class="element-invisible"><?php echo
Text::_('EB_FILTER_SEARCH_LANGUAGE_DESC');?></label>
<input type="text"
name="filter_search" id="filter_search"
placeholder="<?php echo Text::_('JSEARCH_FILTER');
?>" value="<?php echo
$this->escape($this->state->filter_search); ?>"
class="hasTooltip" title="<?php echo
HTMLHelper::tooltipText('EB_SEARCH_LANGUAGE_DESC'); ?>"
/>
</div>
<div class="btn-group pull-left">
<button id="pf-clear-button"
type="button" class="btn hasTooltip"
title="<?php echo
HTMLHelper::tooltipText('JSEARCH_FILTER_CLEAR');
?>"><span
class="icon-remove"></span></button>
</div>
<div class="btn-group pull-right">
<?php
echo $this->lists['filter_item'];
echo $this->lists['filter_language'];
?>
</div>
</div>
<div class="clearfix"></div>
<table class="table table-striped"
id="lang_table">
<thead>
<tr>
<th class="key" style="width:20%;
text-align: left;">Key</th>
<th class="key" style="width:40%;
text-align: left;">Original</th>
<th class="key" style="width:40%;
text-align: left;">Translation</th>
</tr>
</thead>
<tbody id="pf-translation-table">
<?php
$original = $this->trans['en-GB'][$this->item] ;
$trans = $this->trans[$this->lang][$this->item] ;
foreach ($original as $key=>$value) {
?>
<tr>
<td class="key" style="text-align:
left;"><?php echo $key; ?></td>
<td style="text-align: left;"><?php
echo $value; ?></td>
<td>
<?php
if (isset($trans[$key])) {
$translatedValue = $trans[$key];
$missing = false ;
} else {
$translatedValue = $value;
$missing = true ;
}
?>
<input type="hidden"
name="keys[]" value="<?php echo $key; ?>" />
<input type="text" name="<?php
echo $key; ?>" class="input-xxlarge" size="100"
value="<?php echo $translatedValue; ; ?>" />
<?php
if ($missing) {
?>
<span
style="color:red;">*</span>
<?php
}
?>
</td>
</tr>
<?php
}
?>
</tbody>
</table>
<input type="hidden" name="task"
value="" />
<?php echo HTMLHelper::_( 'form.token' ); ?>
</div>
</form>PK���[ �))
View/Priorities/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Router\Route;
if (!HelpdeskproHelper::isJoomla4())
{
HTMLHelper::_('formbehavior.chosen', 'select');
}
HTMLHelper::_('bootstrap.tooltip', '.hasTooltip',
array('placement' => 'top'));
$ordering = ($this->state->filter_order ==
'tbl.ordering');
if ($ordering)
{
$saveOrderingUrl =
'index.php?option=com_helpdeskpro&task=priority.save_order_ajax';
if (HelpdeskproHelper::isJoomla4())
{
\Joomla\CMS\HTML\HTMLHelper::_('draggablelist.draggable');
}
else
{
HTMLHelper::_('sortablelist.sortable', 'fieldsList',
'adminForm', strtolower($this->state->filter_order_Dir),
$saveOrderingUrl);
}
}
$customOptions = array(
'filtersHidden' => true,
'defaultLimit' =>
Factory::getApplication()->get('list_limit', 20),
'searchFieldSelector' => '#filter_search',
'orderFieldSelector' => '#filter_full_ordering'
);
HTMLHelper::_('searchtools.form', '#adminForm',
$customOptions);
?>
<form
action="index.php?option=com_helpdeskpro&view=priorities"
method="post" name="adminForm"
id="adminForm">
<div class="row-fluid">
<div id="j-sidebar-container" class="span2">
<?php echo $this->sidebar; ?>
</div>
<div id="j-main-container" class="span10">
<div id="filter-bar" class="btn-toolbar
js-stools">
<div class="filter-search btn-group pull-left">
<label for="filter_search"
class="element-invisible"><?php echo
Text::_('HDP_SEARCH_PRIORITIES_DESC');?></label>
<input type="text" name="filter_search"
id="filter_search" placeholder="<?php echo
Text::_('JSEARCH_FILTER'); ?>" value="<?php echo
$this->escape($this->state->filter_search); ?>"
class="hasTooltip form-control" title="<?php echo
HTMLHelper::tooltipText('HDP_FILTER_SEARCH_PRIORITIES_DESC');
?>" />
</div>
<div class="btn-group pull-left">
<button type="submit" class="btn hasTooltip"
title="<?php echo
HTMLHelper::tooltipText('JSEARCH_FILTER_SUBMIT');
?>"><span
class="icon-search"></span></button>
<button type="button" class="btn hasTooltip"
title="<?php echo
HTMLHelper::tooltipText('JSEARCH_FILTER_CLEAR'); ?>"
onclick="document.getElementById('filter_search').value='';this.form.submit();"><span
class="icon-remove"></span></button>
</div>
<div class="btn-group pull-right hidden-phone">
<?php echo $this->lists['filter_state']; ?>
</div>
</div>
<div class="clearfix"></div>
<table class="adminlist table table-striped"
id="prioritiesList">
<thead>
<tr>
<th width="5">
<?php echo HTMLHelper::_('searchtools.sort',
'', 'tbl.ordering',
$this->state->filter_order_Dir, $this->state->filter_order,
null, 'asc', 'JGRID_HEADING_ORDERING',
'icon-menu-2'); ?>
</th>
<th width="20">
<input type="checkbox" name="toggle"
value="" onclick="Joomla.checkAll(this);"/>
</th>
<th class="title" style="text-align:
left;">
<?php echo HTMLHelper::_('searchtools.sort',
Text::_('HDP_TITLE'), 'tbl.title',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
<th width="5%">
<?php echo HTMLHelper::_('searchtools.sort',
Text::_('HDP_PUBLISHED'), 'tbl.published',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
<th width="2%">
<?php echo HTMLHelper::_('searchtools.sort',
Text::_('HDP_ID'), 'tbl.id',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
</tr>
</thead>
<tfoot>
<tr>
<td colspan="5">
<?php echo $this->pagination->getListFooter(); ?>
</td>
</tr>
</tfoot>
<tbody <?php if ($ordering) :?>
class="js-draggable" data-url="<?php echo
$saveOrderingUrl; ?>" data-direction="<?php echo
strtolower($this->state->filter_order_Dir); ?>" <?php
endif; ?>>
<?php
$k = 0;
for ($i = 0, $n = count($this->items); $i < $n; $i++)
{
$row = &$this->items[$i];
$link =
Route::_('index.php?option=com_helpdeskpro&view=priority&id='
. $row->id);
$checked = HTMLHelper::_('grid.id', $i, $row->id);
$published = HTMLHelper::_('jgrid.published',
$row->published, $i);
?>
<tr class="<?php echo "row$k"; ?>">
<td class="order nowrap center hidden-phone">
<?php
$iconClass = '';
if (!$ordering)
{
$iconClass = ' inactive tip-top hasTooltip"';
}
?>
<span class="sortable-handler<?php echo $iconClass
?>">
<i class="icon-menu"></i>
</span>
<?php if ($ordering) : ?>
<input type="text" style="display:none"
name="order[]" size="5" value="<?php echo
$row->ordering ?>" class="width-20 text-area-order
"/>
<?php endif; ?>
</td>
<td>
<?php echo $checked; ?>
</td>
<td>
<a href="<?php echo $link; ?>"><?php echo
$row->title; ?></a>
</td>
<td class="center">
<?php echo $published; ?>
</td>
<td class="center">
<?php echo $row->id; ?>
</td>
</tr>
<?php
$k = 1 - $k;
}
?>
</tbody>
</table>
</div>
</div>
<input type="hidden" name="task"
value=""/>
<input type="hidden" name="boxchecked"
value="0"/>
<input type="hidden" name="filter_order"
value="<?php echo $this->state->filter_order;
?>"/>
<input type="hidden" name="filter_order_Dir"
value="<?php echo $this->state->filter_order_Dir;
?>"/>
<input type="hidden" id="filter_full_ordering"
name="filter_full_ordering" value="" />
<?php echo HTMLHelper::_('form.token'); ?>
</form>PK���[�2�� View/Priority/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Multilanguage;
use Joomla\CMS\Language\Text;
$translatable = Multilanguage::isEnabled() &&
count($this->languages);
if (HelpdeskproHelper::isJoomla4())
{
$tabApiPrefix = 'uitab.';
}
else
{
$tabApiPrefix = 'bootstrap.';
}
?>
<form
action="index.php?option=com_helpdeskpro&view=priority"
method="post" name="adminForm" id="adminForm"
class="form form-horizontal">
<?php
if ($translatable)
{
echo HTMLHelper::_($tabApiPrefix . 'startTabSet',
'priority', array('active' =>
'general-page'));
echo HTMLHelper::_($tabApiPrefix . 'addTab',
'priority', 'general-page',
Text::_('HDP_GENERAL', true));
}
?>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TITLE'); ?>
</div>
<div class="controls">
<input class="form-control" type="text"
name="title" id="title" size="40"
maxlength="250"
value="<?php echo $this->item->title;
?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_PUBLISHED'); ?>
</div>
<div class="controls">
<?php echo $this->lists['published']; ?>
</div>
</div>
<?php
if ($translatable)
{
echo HTMLHelper::_($tabApiPrefix . 'endTab');
echo $this->loadTemplate('translation');
echo HTMLHelper::_($tabApiPrefix . 'endTabSet');
}
?>
<?php echo HTMLHelper::_('form.token'); ?>
<input type="hidden" name="id"
value="<?php echo $this->item->id; ?>"/>
<input type="hidden" name="task"
value=""/>
</form>PK���[4MW�44*View/Priority/tmpl/default_translation.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Uri\Uri;
$rootUri = Uri::root();
if (HelpdeskproHelper::isJoomla4())
{
$tabApiPrefix = 'uitab.';
}
else
{
$tabApiPrefix = 'bootstrap.';
}
echo HTMLHelper::_($tabApiPrefix . 'addTab',
'priority', 'translation-page',
Text::_('HDP_TRANSLATION', true));
echo HTMLHelper::_($tabApiPrefix . 'startTabSet',
'item-translation', array('active' =>
'translation-page-'.$this->languages[0]->sef));
foreach ($this->languages as $language)
{
$sef = $language->sef;
echo HTMLHelper::_($tabApiPrefix . 'addTab',
'item-translation', 'translation-page-' . $sef,
$language->title . ' <img src="' . $rootUri .
'media/com_helpdeskpro/assets/flags/' . $sef . '.png"
/>');
?>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TITLE'); ?>
</div>
<div class="controls">
<input class="input-xlarge" type="text"
name="title_<?php echo $sef; ?>"
id="title_<?php echo $sef; ?>"
size="" maxlength="250"
value="<?php echo
$this->item->{'title_' . $sef}; ?>"/>
</div>
</div>
<?php
echo HTMLHelper::_($tabApiPrefix . 'endTab');
}
echo HTMLHelper::_($tabApiPrefix . 'endTabSet');
echo HTMLHelper::_($tabApiPrefix .
'endTab');PK���[٠)hh View/Replies/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Router\Route;
HTMLHelper::_('bootstrap.tooltip', '.hasTooltip',
array('placement' => 'top'));
if (!HelpdeskproHelper::isJoomla4())
{
HTMLHelper::_('formbehavior.chosen', 'select');
}
$ordering = ($this->state->filter_order ==
'tbl.ordering');
if ($ordering)
{
$saveOrderingUrl =
'index.php?option=com_helpdeskpro&task=reply.save_order_ajax';
if (HelpdeskproHelper::isJoomla4())
{
\Joomla\CMS\HTML\HTMLHelper::_('draggablelist.draggable');
}
else
{
HTMLHelper::_('sortablelist.sortable', 'fieldsList',
'adminForm', strtolower($this->state->filter_order_Dir),
$saveOrderingUrl);
}
}
$customOptions = array(
'filtersHidden' => true,
'defaultLimit' =>
Factory::getApplication()->get('list_limit', 20),
'searchFieldSelector' => '#filter_search',
'orderFieldSelector' => '#filter_full_ordering'
);
HTMLHelper::_('searchtools.form', '#adminForm',
$customOptions);
?>
<form
action="index.php?option=com_helpdeskpro&view=replies"
method="post" name="adminForm"
id="adminForm">
<div class="row-fluid">
<div id="j-sidebar-container" class="span2">
<?php echo $this->sidebar; ?>
</div>
<div id="j-main-container" class="span10">
<div id="filter-bar" class="btn-toolbar
js-stools">
<div class="filter-search btn-group pull-left">
<label for="filter_search"
class="element-invisible"><?php echo
Text::_('HDP_SEARCH_REPLIES_DESC');?></label>
<input type="text" name="filter_search"
id="filter_search" placeholder="<?php echo
Text::_('JSEARCH_FILTER'); ?>" value="<?php echo
$this->escape($this->state->filter_search); ?>"
class="hasTooltip form-control" title="<?php echo
HTMLHelper::tooltipText('HDP_FILTER_SEARCH_REPLIES_DESC');
?>" />
</div>
<div class="btn-group pull-left">
<button type="submit" class="btn hasTooltip"
title="<?php echo
HTMLHelper::tooltipText('JSEARCH_FILTER_SUBMIT');
?>"><span
class="icon-search"></span></button>
<button type="button" class="btn hasTooltip"
title="<?php echo
HTMLHelper::tooltipText('JSEARCH_FILTER_CLEAR'); ?>"
onclick="document.getElementById('filter_search').value='';this.form.submit();"><span
class="icon-remove"></span></button>
</div>
<div class="btn-group pull-right hidden-phone">
<?php echo $this->lists['filter_state']; ?>
</div>
</div>
<div class="clearfix"></div>
<table class="adminlist table table-striped"
id="repliesList">
<thead>
<tr>
<th width="5">
<?php echo HTMLHelper::_('searchtools.sort',
'', 'tbl.ordering',
$this->state->filter_order_Dir, $this->state->filter_order,
null, 'asc', 'JGRID_HEADING_ORDERING',
'icon-menu-2'); ?>
</th>
<th width="20">
<input type="checkbox" name="toggle"
value="" onclick="Joomla.checkAll(this);"/>
</th>
<th class="title" style="text-align:
left;">
<?php echo HTMLHelper::_('grid.sort',
Text::_('HDP_TITLE'), 'tbl.title',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
<th width="5%">
<?php echo HTMLHelper::_('grid.sort',
Text::_('HDP_PUBLISHED'), 'tbl.published',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
<th width="2%">
<?php echo HTMLHelper::_('grid.sort',
Text::_('HDP_ID'), 'tbl.id',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
</tr>
</thead>
<tfoot>
<tr>
<td colspan="8">
<?php echo $this->pagination->getListFooter(); ?>
</td>
</tr>
</tfoot>
<tbody <?php if ($ordering) :?>
class="js-draggable" data-url="<?php echo
$saveOrderingUrl; ?>" data-direction="<?php echo
strtolower($this->state->filter_order_Dir); ?>" <?php
endif; ?>>
<?php
$k = 0;
for ($i = 0, $n = count($this->items); $i < $n; $i++)
{
$row = &$this->items[$i];
$link =
Route::_('index.php?option=com_helpdeskpro&view=reply&id='
. $row->id);
$checked = HTMLHelper::_('grid.id', $i, $row->id);
$published = HTMLHelper::_('jgrid.published',
$row->published, $i);
?>
<tr class="<?php echo "row$k"; ?>">
<td class="order nowrap center
hidden-phone">
<?php
$iconClass = '';
if (!$ordering)
{
$iconClass = ' inactive tip-top hasTooltip"';
}
?>
<span class="sortable-handler<?php
echo $iconClass ?>">
<i class="icon-menu"></i>
</span>
<?php if ($ordering) : ?>
<input type="text"
style="display:none" name="order[]" size="5"
value="<?php echo $row->ordering ?>"
class="width-20 text-area-order "/>
<?php endif; ?>
</td>
<td>
<?php echo $checked; ?>
</td>
<td>
<a href="<?php echo $link; ?>">
<?php echo $row->title; ?>
</a>
</td>
<td class="center">
<?php echo $published; ?>
</td>
<td class="center">
<?php echo $row->id; ?>
</td>
</tr>
<?php
$k = 1 - $k;
}
?>
</tbody>
</table>
</div>
</div>
<input type="hidden" name="option"
value="com_helpdeskpro"/>
<input type="hidden" name="task"
value=""/>
<input type="hidden" name="boxchecked"
value="0"/>
<input type="hidden" name="filter_order"
value="<?php echo $this->state->filter_order;
?>"/>
<input type="hidden" name="filter_order_Dir"
value="<?php echo $this->state->filter_order_Dir;
?>"/>
<?php echo HTMLHelper::_('form.token'); ?>
</form>PK���[ \�Y��View/Reply/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
defined('_JEXEC') or die;
?>
<form action="index.php?option=com_helpdeskpro&view=reply"
method="post" name="adminForm" id="adminForm"
class="form form-horizontal">
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TITLE'); ?>
</div>
<div class="controls">
<input class="input-xlarge form-control"
type="text" name="title" id="title"
size="40" maxlength="250"
value="<?php echo $this->item->title;
?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_MESSAGE'); ?>
</div>
<div class="controls">
<textarea rows="10" cols="75"
name="message"
id="message" class="input-xxlarge
form-control"><?php echo $this->item->message;
?></textarea>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_PUBLISHED'); ?>
</div>
<div class="controls">
<?php echo $this->lists['published']; ?>
</div>
</div>
<?php echo HTMLHelper::_('form.token'); ?>
<input type="hidden" name="option"
value="com_helpdeskpro"/>
<input type="hidden" name="id" value="<?php
echo $this->item->id; ?>"/>
<input type="hidden" name="task"
value=""/>
</form>PK���[7�u�View/Report/Html.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
namespace OSSolution\HelpdeskPro\Admin\View\Report;
use JHtmlSidebar;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use OSL\Utils\Html as HtmlUtils;
use OSL\View\HtmlView;
defined('_JEXEC') or die;
class Html extends HtmlView
{
/**
* Array hold data ranger filter
*
* @var array
*/
protected $lists = [];
/**
* Array hold calculated reporting data
*
* @var array
*/
protected $data;
/**
* Prepare data to show on report page
*/
protected function beforeRender()
{
parent::beforeRender();
$options = [];
$options[] = HTMLHelper::_('select.option', '',
Text::_('HDP_CHOOSE_DATE_RANGE'));
$options[] = HTMLHelper::_('select.option', 0,
Text::_('HDP_TODAY'));
$options[] = HTMLHelper::_('select.option', 1,
Text::_('HDP_THIS_WEEK'));
$options[] = HTMLHelper::_('select.option', 2,
Text::_('HDP_THIS_MONTH'));
$options[] = HTMLHelper::_('select.option', 3,
Text::_('HDP_THIS_YEAR'));
$options[] = HTMLHelper::_('select.option', 4,
Text::_('HDP_ALL'));
$this->lists['filter_date_range'] =
HTMLHelper::_('select.genericlist', $options,
'filter_date_range', 'onchange="submit();"
class="form-select"', 'value', 'text',
$this->model->getState('filter_date_range'));
$this->data = $this->model->getData();
if (!\HelpdeskproHelper::isJoomla4())
{
// Add sidebar
HtmlUtils::addSubMenus($this->container->option, $this->name);
$this->sidebar = JHtmlSidebar::render();
}
else
{
$this->sidebar = '';
}
}
}PK���[������ View/Report/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Toolbar\ToolbarHelper;
ToolbarHelper::title(Text::_('Tickets report'),
'generic.png');
HTMLHelper::_('bootstrap.tooltip', '.hasTooltip',
array('placement' => 'top'));
function sortTickets($a, $b)
{
if ($a->total_tickets == $b->total_tickets)
{
return 0;
}
return ($a->total_tickets > $b->total_tickets) ? -1 : 1;
}
function sortTicketsByManager($a, $b)
{
if ($a['total_tickets'] == $b['total_tickets'])
{
return 0;
}
return ($a['total_tickets'] > $b['total_tickets'])
? -1 : 1;
}
?>
<div class="row-fluid">
<div id="j-sidebar-container" class="span2">
<?php echo $this->sidebar; ?>
</div>
<div id="j-main-container" class="span10">
<form
action="index.php?option=com_helpdeskpro&view=report"
method="post" name="adminForm"
id="adminForm">
<table width="100%">
<tr>
<td align="left">
<?php echo $this->lists['filter_date_range']; ?>
</td>
</tr>
</table>
<div id="editcell">
<h2><?php echo Text::_('HDP_TICKET_BY_MANAGERS');
?></h2>
<table class="adminlist table table-striped">
<thead>
<tr>
<th>
<?php echo Text::_('HDP_MANAGER'); ?>
</th>
<?php
$statuses = $this->data['statuses'];
foreach ($statuses as $status)
{
?>
<th>
<?php echo $status->title; ?>
</th>
<?php
}
?>
<th>
<?php echo Text::_('HDP_TOTAL_TICKETS'); ?>
</th>
</tr>
</thead>
<tbody>
<?php
$managers = $this->data['managers'];
usort($managers, 'sortTicketsByManager');
foreach ($managers as $manager)
{
?>
<tr>
<td>
<?php echo $manager['name']; ?>
</td>
<?php
foreach ($statuses as $status)
{
?>
<td>
<?php
if (isset($manager[$status->id]))
{
echo $manager[$status->id];
}
else
{
echo 0;
}
?>
</td>
<?php
}
?>
<td>
<?php echo $manager['total_tickets']; ?>
</td>
</tr>
<?php
}
?>
</tbody>
</table>
<h2><?php echo Text::_('HDP_TICKET_BY_STAFFS');
?></h2>
<table class="adminlist table table-striped">
<thead>
<tr>
<th>
<?php echo Text::_('HDP_STAFF'); ?>
</th>
<?php
$statuses = $this->data['statuses'];
foreach ($statuses as $status)
{
?>
<th>
<?php echo $status->title; ?>
</th>
<?php
}
?>
<th>
<?php echo Text::_('HDP_TOTAL_TICKETS'); ?>
</th>
</tr>
</thead>
<tbody>
<?php
$staffs = $this->data['staffs'];
usort($staffs, 'sortTickets');
foreach ($staffs as $staff)
{
?>
<tr>
<td>
<?php echo $staff->username; ?>
</td>
<?php
foreach ($statuses as $status)
{
?>
<td>
<?php
if (isset($staff->status[$status->id]))
{
echo $staff->status[$status->id];
}
else
{
echo 0;
}
?>
</td>
<?php
}
?>
<td>
<?php echo $staff->total_tickets; ?>
</td>
</tr>
<?php
}
?>
</tbody>
</table>
<h2><?php echo Text::_('HDP_TICKET_BY_CATEGORIES');
?></h2>
<table class="adminlist table table-striped">
<thead>
<tr>
<th>
<?php echo Text::_('Category'); ?>
</th>
<?php
$statuses = $this->data['statuses'];
foreach ($statuses as $status)
{
?>
<th>
<?php echo $status->title; ?>
</th>
<?php
}
?>
<th>
<?php echo Text::_('Total Tickets'); ?>
</th>
</tr>
</thead>
<tbody>
<?php
$categories = $this->data['categories'];
usort($categories, 'sortTickets');
foreach ($categories as $category)
{
if (!$category->total_tickets)
{
continue;
}
?>
<tr>
<td>
<?php echo $category->title; ?>
</td>
<?php
foreach ($statuses as $status)
{
?>
<td>
<?php
if (isset($category->status[$status->id]))
{
echo $category->status[$status->id];
}
else
{
echo 0;
}
?>
</td>
<?php
}
?>
<td>
<?php echo $category->total_tickets; ?>
</td>
</tr>
<?php
}
?>
</tbody>
</table>
</div>
<?php echo HTMLHelper::_('form.token'); ?>
</form>
</div>
</div>PK���[t��jj View/Status/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Multilanguage;
use Joomla\CMS\Language\Text;
if (!HelpdeskproHelper::isJoomla4())
{
HTMLHelper::_('formbehavior.chosen', 'select');
}
if (HelpdeskproHelper::isJoomla4())
{
$tabApiPrefix = 'uitab.';
}
else
{
$tabApiPrefix = 'bootstrap.';
}
$translatable = Multilanguage::isEnabled() &&
count($this->languages);
?>
<form
action="index.php?option=com_helpdeskpro&view=status"
method="post" name="adminForm" id="adminForm"
class="form form-horizontal">
<?php
if ($translatable)
{
echo HTMLHelper::_($tabApiPrefix . 'startTabSet',
'status', array('active' =>
'general-page'));
echo HTMLHelper::_($tabApiPrefix . 'addTab',
'status', 'general-page',
Text::_('HDP_GENERAL', true));
}
?>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TITLE'); ?>
</div>
<div class="controls">
<input class="form-control"
type="text" name="title" id="title"
size="40" maxlength="250"
value="<?php echo $this->item->title;
?>"/>
</div>
</div>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_PUBLISHED'); ?>
</div>
<div class="controls">
<?php echo $this->lists['published'];
?>
</div>
</div>
<?php
if ($translatable)
{
echo HTMLHelper::_($tabApiPrefix . 'endTab');
echo $this->loadTemplate('translation');
echo HTMLHelper::_($tabApiPrefix . 'endTabSet');
}
?>
<?php echo HTMLHelper::_('form.token'); ?>
<input type="hidden" name="id"
value="<?php echo $this->item->id; ?>"/>
<input type="hidden" name="task"
value=""/>
</form>PK���[���(View/Status/tmpl/default_translation.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Uri\Uri;
$rootUri = Uri::root();
echo HTMLHelper::_($tabApiPrefix . 'addTab', 'status',
'translation-page', Text::_('HDP_TRANSLATION', true));
echo HTMLHelper::_($tabApiPrefix . 'startTabSet',
'item-translation', array('active' =>
'translation-page-'.$this->languages[0]->sef));
foreach ($this->languages as $language)
{
$sef = $language->sef;
echo HTMLHelper::_($tabApiPrefix . 'addTab',
'item-translation', 'translation-page-' . $sef,
$language->title . ' <img src="' . $rootUri .
'media/com_helpdeskpro/assets/flags/' . $sef . '.png"
/>');
?>
<div class="control-group">
<div class="control-label">
<?php echo Text::_('HDP_TITLE'); ?>
</div>
<div class="controls">
<input class="input-xlarge" type="text"
name="title_<?php echo $sef; ?>"
id="title_<?php echo $sef; ?>"
size="" maxlength="250"
value="<?php echo
$this->item->{'title_' . $sef}; ?>"/>
</div>
</div>
<?php
echo HTMLHelper::_($tabApiPrefix . 'endTab');
}
echo HTMLHelper::_($tabApiPrefix . 'endTabSet');
echo HTMLHelper::_($tabApiPrefix .
'endTab');PK���[�H�"|| View/Statuses/tmpl/default.phpnu�[���<?php
/**
* @version 4.3.0
* @package Joomla
* @subpackage Helpdesk Pro
* @author Tuan Pham Ngoc
* @copyright Copyright (C) 2013 - 2021 Ossolution Team
* @license GNU/GPL, see LICENSE.php
*/
defined('_JEXEC') or die;
use Joomla\CMS\Factory;
use Joomla\CMS\HTML\HTMLHelper;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Router\Route;
if (!HelpdeskproHelper::isJoomla4())
{
HTMLHelper::_('formbehavior.chosen', 'select');
}
HTMLHelper::_('bootstrap.tooltip', '.hasTooltip',
array('placement' => 'top'));
$ordering = $this->state->filter_order == 'tbl.ordering';
if ($ordering)
{
$saveOrderingUrl =
'index.php?option=com_helpdeskpro&task=status.save_order_ajax';
if (HelpdeskproHelper::isJoomla4())
{
\Joomla\CMS\HTML\HTMLHelper::_('draggablelist.draggable');
}
else
{
HTMLHelper::_('sortablelist.sortable', 'fieldsList',
'adminForm', strtolower($this->state->filter_order_Dir),
$saveOrderingUrl);
}
}
$customOptions = array(
'filtersHidden' => true,
'defaultLimit' =>
Factory::getApplication()->get('list_limit', 20),
'searchFieldSelector' => '#filter_search',
'orderFieldSelector' => '#filter_full_ordering'
);
HTMLHelper::_('searchtools.form', '#adminForm',
$customOptions);
?>
<form
action="index.php?option=com_helpdeskpro&view=statuses"
method="post" name="adminForm"
id="adminForm">
<div class="row-fluid">
<div id="j-sidebar-container" class="span2">
<?php echo $this->sidebar; ?>
</div>
<div id="j-main-container" class="span10">
<div id="filter-bar" class="btn-toolbar
js-stools">
<div class="filter-search btn-group pull-left">
<label for="filter_search"
class="element-invisible"><?php echo
Text::_('HDP_SEARCH_STATUSES_DESC');?></label>
<input type="text" name="filter_search"
id="filter_search" placeholder="<?php echo
Text::_('JSEARCH_FILTER'); ?>" value="<?php echo
$this->escape($this->state->filter_search); ?>"
class="hasTooltip form-control" title="<?php echo
HTMLHelper::tooltipText('HDP_FILTER_SEARCH_STATUSES_DESC');
?>" />
</div>
<div class="btn-group pull-left">
<button type="submit" class="btn hasTooltip"
title="<?php echo
HTMLHelper::tooltipText('JSEARCH_FILTER_SUBMIT');
?>"><span
class="icon-search"></span></button>
<button type="button" class="btn hasTooltip"
title="<?php echo
HTMLHelper::tooltipText('JSEARCH_FILTER_CLEAR'); ?>"
onclick="document.getElementById('filter_search').value='';this.form.submit();"><span
class="icon-remove"></span></button>
</div>
<div class="btn-group pull-right hidden-phone">
<?php echo $this->lists['filter_state']; ?>
</div>
</div>
<div class="clearfix"></div>
<table class="adminlist table table-striped"
id="statusList">
<thead>
<tr>
<th width="5">
<?php echo Text::_('NUM'); ?>
</th>
<th width="20">
<input type="checkbox" name="toggle"
value="" onclick="Joomla.checkAll(this);"/>
</th>
<th class="title" style="text-align:
left;">
<?php echo HTMLHelper::_('searchtools.sort',
Text::_('HDP_TITLE'), 'tbl.title',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
<th width="5%">
<?php echo HTMLHelper::_('searchtools.sort',
Text::_('HDP_PUBLISHED'), 'tbl.published',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
<th width="2%">
<?php echo HTMLHelper::_('searchtools.sort',
Text::_('HDP_ID'), 'tbl.id',
$this->state->filter_order_Dir, $this->state->filter_order);
?>
</th>
</tr>
</thead>
<tfoot>
<tr>
<td colspan="4">
<?php echo $this->pagination->getListFooter(); ?>
</td>
</tr>
</tfoot>
<tbody <?php if ($ordering) :?>
class="js-draggable" data-url="<?php echo
$saveOrderingUrl; ?>" data-direction="<?php echo
strtolower($this->state->filter_order_Dir); ?>" <?php
endif; ?>>
<?php
$k = 0;
for ($i = 0, $n = count($this->items); $i < $n; $i++)
{
$row = &$this->items[$i];
$link =
Route::_('index.php?option=com_helpdeskpro&view=status&id='
. $row->id);
$checked = HTMLHelper::_('grid.id', $i, $row->id);
$published = HTMLHelper::_('jgrid.published',
$row->published, $i);
?>
<tr class="<?php echo "row$k"; ?>">
<td class="order nowrap center hidden-phone">
<?php
$iconClass = '';
if (!$ordering)
{
$iconClass = ' inactive tip-top hasTooltip"';
}
?>
<span class="sortable-handler<?php echo $iconClass
?>">
<i class="icon-menu"></i>
</span>
<?php if ($ordering) : ?>
<input type="text" style="display:none"
name="order[]" size="5" value="<?php echo
$row->ordering ?>" class="width-20 text-area-order
"/>
<?php endif; ?>
</td>
<td>
<?php echo $checked; ?>
</td>
<td>
<a href="<?php echo $link; ?>"><?php echo
$row->title; ?></a>
</td>
<td class="center">
<?php echo $published; ?>
</td>
<td class="center">
<?php echo $row->id; ?>
</td>
</tr>
<?php
$k = 1 - $k;
}
?>
</tbody>
</table>
</div>
</div>
<input type="hidden" name="task"
value=""/>
<input type="hidden" name="boxchecked"
value="0"/>
<input type="hidden" name="filter_order"
value="<?php echo $this->state->filter_order;
?>"/>
<input type="hidden" name="filter_order_Dir"
value="<?php echo $this->state->filter_order_Dir;
?>"/>
<input type="hidden" id="filter_full_ordering"
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