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<?xml version="1.0" encoding="utf-8"?> <form> <field name="subject" label="RST_TICKET_SUBJECT" type="text" size="40" /> <field name="department_id" type="departments" default="0" label="RST_TICKET_DEPARTMENT" published="true" onchange="RSTicketsPro.disableStaff();" /> <field name="date" type="rsticketsprohtml" label="RST_TICKET_DATE" escape="true" /> <field name="code" type="rsticketsprohtml" label="RST_TICKET_CODE" escape="true" /> <field name="status_id" type="statuses" default="0" label="RST_TICKET_STATUS" published="true" /> <field name="priority_id" type="priorities" default="0" label="RST_TICKET_PRIORITY" published="true" /> <field name="customer_id" type="rscustomer" label="RST_TICKET_CUSTOMER" /> <field name="alternative_email" label="RST_ALTERNATIVE_EMAIL" type="text" size="40" /> <field name="staff_id" type="staff" unassigned="true" label="RST_TICKET_STAFF" /> <field name="time_spent" label="RST_TIME_SPENT" type="text" size="40" /> <field name="search" label="RST_KNOWLEDGEBASE" type="typeahead" class="input-xxlarge" size="40" /> <field name="message" type="rseditor" default="" rows="12" cols="80" label="RST_TICKET_MESSAGE" description="RST_TICKET_MESSAGE_DESC" required="true" filter="JComponentHelper::filterText" class="input-xxlarge" /> <field name="use_signature" type="radio" default="1" label="RST_ATTACH_SIGNATURE" class="btn-group btn-group-yesno"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="reply_as_customer" type="radio" default="0" label="RST_TICKET_REPLY_AS_CUSTOMER" class="btn-group btn-group-yesno"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="consent" type="checkboxes" label="" description=""> <option value="1">RST_TICKET_CONSENT_SUBMIT</option> </field> <field name="files" type="rsuploads" onclick="RSTicketsPro.addReplyFile();" label="RST_TICKET_ATTACHMENTS" description="RST_TICKET_ATTACHMENTS_DESC" /> </form>
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