Файловый менеджер

Файловый менеджер - Редактировать - /home/lmsyaran/public_html/administrator/components/com_rsticketspro/helpers/emails.php

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<?php /** * @package RSTickets! Pro * * @copyright (c) 2010 - 2016 RSJoomla! * @link https://www.rsjoomla.com * @license GNU General Public License http://www.gnu.org/licenses/gpl-3.0.en.html / defined('_JEXEC') or die('Restricted access'); class RSTicketsProEmailsHelper { protected static $from; protected static $fromName; protected static function prepareEmailAddress($department_id) { // get department $department = RSTicketsProHelper::getDepartment($department_id); // prepare from name and email address if ($department->email_use_global) { if (RSTicketsProHelper::getConfig('email_use_global')) { // if we are using global settings, get them from the Joomla! config $config = JFactory::getConfig(); self::$from = $config->get('mailfrom'); self::$fromName = $config->get('fromname'); } else { // if we are using RSTickets! Pro settings, get them from the RSTickets! Pro config self::$from = RSTicketsProHelper::getConfig('email_address'); self::$fromName = RSTicketsProHelper::getConfig('email_address_fullname'); } } else { self::$from = $department->email_address; self::$fromName = $department->email_address_fullname; } } // cleaner proxy function for _getEmail() public static function getEmail($type, $tag = null) { // get current language if (is_null($tag)) { $tag = JFactory::getLanguage()->get('tag'); } return self::_getEmail($type, $tag); } // searches for emails defined under the $tag language // and reverts to english if not found protected static function _getEmail($type, $tag) { $db = JFactory::getDbo(); $query = $db->getQuery(true); $query->select('') ->from($db->qn('#__rsticketspro_emails')) ->where($db->qn('lang') . '=' . $db->q($tag)) ->where($db->qn('type') . '=' . $db->q($type)); $db->setQuery($query); if ($email = $db->loadObject()) { if ($email->published) { // found entry for the selected language, return it return $email; } } else { // default to english return self::_getEmail($type, 'en-GB'); } return false; } // actual email sending happens here public static function send($from, $fromName, $recipient, $subject, $body, $mode = false, $cc = null, $bcc = null, $attachment = null, $replyTo = null, $replyToName = null) { try { $mailer = JFactory::getMailer(); $mailer->setSender(array($from, $fromName)); $mailer->setSubject($subject); $mailer->setBody($body); // Are we sending the email as HTML? if ($mode) { $mailer->IsHTML(true); } $mailer->addRecipient($recipient); $mailer->addCC($cc); $mailer->addBCC($bcc); $mailer->addAttachment($attachment); // Take care of reply email addresses $hasReplyTo = false; if (is_array($replyTo)) { $numReplyTo = count($replyTo); for ($i = 0; $i < $numReplyTo; $i++) { if ($mailer->addReplyTo($replyTo[$i], $replyToName[$i])) { $hasReplyTo = true; } } } elseif ($replyTo) { if ($mailer->addReplyTo($replyTo, $replyToName)) { $hasReplyTo = true; } } // Add sender to replyTo only if no replyTo received $mailer->setSender(array($from, $fromName, !$hasReplyTo)); return $mailer->Send(); } catch (Exception $e) { JFactory::getApplication()->enqueueMessage($e->getMessage(), 'warning'); return false; } } // send predefined email messages public static function sendEmail($type, $data = array()) { $lang = JFactory::getLanguage(); $lang->load('com_rsticketspro', JPATH_ADMINISTRATOR, 'en-GB', true); $lang->load('com_rsticketspro', JPATH_ADMINISTRATOR, $lang->getDefault(), true); $lang->load('com_rsticketspro', JPATH_ADMINISTRATOR, null, true); $replacements = array( '{live_site}' => JUri::root() ); switch ($type) { // sent to the staff member when a ticket gets assigned to him case 'add_ticket_staff': self::prepareEmailAddress($data['department_id']); // get email $email = self::getEmail('add_ticket_staff'); if (!$email) { return false; } // get ticket $ticket = &$data['ticket']; // get department $department = RSTicketsProHelper::getDepartment($data['department_id']); $customer = JFactory::getUser($ticket->customer_id); $staff = JFactory::getUser($ticket->staff_id); // get latest message for ticket data $db = JFactory::getDbo(); $query = $db->getQuery(true); $query->select($db->qn('message')) ->from($db->qn('#__rsticketspro_ticket_messages')) ->where($db->qn('ticket_id') . '=' . $db->q($data['ticket']->id)) ->where($db->qn('user_id') . ' != ' . $db->q('-1')) ->order($db->qn('date') . ' ' . $db->escape('desc')); $db->setQuery($query, 0, 1); $message = $db->loadResult(); // ticket data $replacements['{ticket}'] = RSTicketsProHelper::route(JUri::root() . 'index.php?option=com_rsticketspro&view=ticket&cid=' . $ticket->id . ':' . JFilterOutput::stringURLSafe($ticket->subject)); $replacements['{message}'] = $message; $replacements['{code}'] = $ticket->code; $replacements['{subject}'] = $ticket->subject; // department data $replacements['{department_name}'] = $replacements['{department-name}'] = JText::_($department->name); $replacements['{department_id}'] = $replacements['{department-id}'] = $department->id; // priority $replacements['{priority}'] = JText::_($ticket->priority->name); // status $replacements['{status}'] = JText::_($ticket->status->name); // customer data $replacements['{customer_name}'] = $replacements['{customer-name}'] = $customer->name; $replacements['{customer_email}'] = $replacements['{customer-email}'] = $customer->email; $replacements['{customer_username}'] = $replacements['{customer-username}'] = $customer->username; // staff data $replacements['{staff_name}'] = $replacements['{staff-name}'] = $staff->name; $replacements['{staff_email}'] = $replacements['{staff-email}'] = $staff->email; $replacements['{staff_username}'] = $replacements['{staff-username}'] = $staff->username; // custom fields $fieldsText = ''; foreach ($ticket->fields as $field) { if (in_array($field->type, array('select', 'multipleselect', 'checkbox'))) { $field->value = str_replace("\n", ', ', $field->value); } $fieldsText .= '<p>' . JText::_($field->label) . ': ' . $field->value . '</p>'; $replacements['{field-' . $field->name . '}'] = $field->value; } $replacements['{custom_fields}'] = $replacements['{custom-fields}'] = $fieldsText; $emailSubject = '[' . $ticket->code . '] ' . $ticket->subject; $emailMessage = str_replace(array_keys($replacements), array_values($replacements), $email->message); self::send(self::$from, self::$fromName, $staff->email, $emailSubject, $emailMessage, true); break; case 'notification_department_change': self::prepareEmailAddress($data['to']); // get email $email = self::getEmail('notification_department_change'); if (!$email) { return false; } // get ticket $ticket = &$data['ticket']; // get department $department = RSTicketsProHelper::getDepartment($data['to']); $customer = JFactory::getUser($ticket->customer_id); $staff = JFactory::getUser($ticket->staff_id); // get latest message for ticket data $db = JFactory::getDbo(); $query = $db->getQuery(true); $query->select($db->qn('message')) ->from($db->qn('#__rsticketspro_ticket_messages')) ->where($db->qn('ticket_id') . '=' . $db->q($data['ticket']->id)) ->where($db->qn('user_id') . ' != ' . $db->q('-1')) ->order($db->qn('date') . ' ' . $db->escape('desc')); $db->setQuery($query, 0, 1); $message = $db->loadResult(); // ticket data $replacements['{ticket}'] = RSTicketsProHelper::route(JUri::root() . 'index.php?option=com_rsticketspro&view=ticket&cid=' . $ticket->id . ':' . JFilterOutput::stringURLSafe($ticket->subject)); $replacements['{message}'] = $message; $replacements['{code}'] = $ticket->code; $replacements['{new_code}'] = $data['code']; $replacements['{subject}'] = $ticket->subject; // department data $replacements['{department_name}'] = $replacements['{department-name}'] = JText::_($department->name); $replacements['{department_id}'] = $replacements['{department-id}'] = $department->id; // priority $replacements['{priority}'] = JText::_($ticket->priority->name); // status $replacements['{status}'] = JText::_($ticket->status->name); // customer data $replacements['{customer_name}'] = $replacements['{customer-name}'] = $customer->name; $replacements['{customer_email}'] = $replacements['{customer-email}'] = $customer->email; $replacements['{customer_username}'] = $replacements['{customer-username}'] = $customer->username; // staff data $replacements['{staff_name}'] = $replacements['{staff-name}'] = $staff->name; $replacements['{staff_email}'] = $replacements['{staff-email}'] = $staff->email; $replacements['{staff_username}'] = $replacements['{staff-username}'] = $staff->username; $replacements['{department_from}'] = JText::_($data['ticket']->department->name); $replacements['{department_to}'] = JText::_($department->name); // custom fields $fieldsText = ''; foreach ($ticket->fields as $field) { if (in_array($field->type, array('select', 'multipleselect', 'checkbox'))) { $field->value = str_replace("\n", ', ', $field->value); } $fieldsText .= '<p>' . JText::_($field->label) . ': ' . $field->value . '</p>'; $replacements['{field-' . $field->name . '}'] = $field->value; } $replacements['{custom_fields}'] = $replacements['{custom-fields}'] = $fieldsText; $emailSubject = '[' . $data['code'] . '] ' . $ticket->subject; $emailMessage = str_replace(array_keys($replacements), array_values($replacements), $email->message); self::send(self::$from, self::$fromName, $customer->email, $emailSubject, $emailMessage, true); break; case 'feedback_followup_email': self::prepareEmailAddress($data['department_id']); $email = self::getEmail('feedback_followup_email'); if (!$email) { return false; } // get ticket $ticket = &$data['ticket']; // get department $department = RSTicketsProHelper::getDepartment($data['department_id']); $customer = JFactory::getUser($ticket->customer_id); $staff = JFactory::getUser($ticket->staff_id); // get latest message for ticket data $db = JFactory::getDbo(); $query = $db->getQuery(true); $query->select($db->qn('message')) ->from($db->qn('#__rsticketspro_ticket_messages')) ->where($db->qn('ticket_id') . '=' . $db->q($data['ticket']->id)) ->where($db->qn('user_id') . ' != ' . $db->q('-1')) ->order($db->qn('date') . ' ' . $db->escape('desc')); $db->setQuery($query, 0, 1); $message = $db->loadResult(); // ticket data $replacements['{ticket}'] = RSTicketsProHelper::route(JUri::root() . 'index.php?option=com_rsticketspro&view=ticket&cid=' . $ticket->id . ':' . JFilterOutput::stringURLSafe($ticket->subject)); $replacements['{message}'] = $message; $replacements['{code}'] = $ticket->code; $replacements['{subject}'] = $ticket->subject; // department data $replacements['{department_name}'] = $replacements['{department-name}'] = JText::_($department->name); $replacements['{department_id}'] = $replacements['{department-id}'] = $department->id; // priority $replacements['{priority}'] = JText::_($ticket->priority->name); // status $replacements['{status}'] = JText::_($ticket->status->name); // customer data $replacements['{customer_name}'] = $replacements['{customer-name}'] = $customer->name; $replacements['{customer_email}'] = $replacements['{customer-email}'] = $customer->email; $replacements['{customer_username}'] = $replacements['{customer-username}'] = $customer->username; // staff data $replacements['{staff_name}'] = $replacements['{staff-name}'] = $staff->name; $replacements['{staff_email}'] = $replacements['{staff-email}'] = $staff->email; $replacements['{staff_username}'] = $replacements['{staff-username}'] = $staff->username; $access_code = md5($ticket->id . ' \| ' . $customer->email); $no = RSTicketsProHelper::mailRoute('index.php?option=com_rsticketspro&view=ticket&cid=' . $ticket->id . '&task=ticket.rate&rating=1&access_code=' . $access_code); $yes = RSTicketsProHelper::mailRoute('index.php?option=com_rsticketspro&view=ticket&cid=' . $ticket->id . '&task=ticket.rate&rating=5&access_code=' . $access_code); $replacements['{no}'] = $no; $replacements['{yes}'] = $yes; $replacements['{feedback}'] = JText::sprintf('RST_FEEDBACK_EMAIL', $no, $yes); // custom fields $fieldsText = ''; foreach ($ticket->fields as $field) { if (in_array($field->type, array('select', 'multipleselect', 'checkbox'))) { $field->value = str_replace("\n", ', ', $field->value); } $fieldsText .= '<p>' . JText::_($field->label) . ': ' . $field->value . '</p>'; $replacements['{field-' . $field->name . '}'] = $field->value; } $replacements['{custom_fields}'] = $replacements['{custom-fields}'] = $fieldsText; $emailSubject = '[' . $ticket->code . '] ' . $ticket->subject; $emailMessage = str_replace(array_keys($replacements), array_values($replacements), $email->message); self::send(self::$from, self::$fromName, $customer->email, $emailSubject, $emailMessage, true); } } }

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