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<?xml version="1.0" encoding="utf-8"?> <form> <fieldset name="general" label="RST_GENERAL"> <field name="date_format" label="RST_DATE_TIME" description="RST_DATE_TIME_DESC" type="text" size="40"/> <field name="date_format_notime" label="RST_DATE_TIME_NOTIME" description="RST_DATE_TIME_NOTIME_DESC" type="text" size="40"/> <field name="bootstrap" type="radio" class="btn-group btn-group-yesno" description="RST_RSTICKETSPRO_BOOTSTRAP_DESC" label="RST_RSTICKETSPRO_BOOTSTRAP" default="1"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="jquery" type="radio" class="btn-group btn-group-yesno" description="RST_RSTICKETSPRO_LOAD_JQUERY_DESC" label="RST_RSTICKETSPRO_LOAD_JQUERY" default="1"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="emails_as_usernames" type="radio" class="btn-group btn-group-yesno" default="0" description="RST_RSTICKETSPRO_EMAILS_TO_USERS_DESC" label="RST_RSTICKETSPRO_EMAILS_TO_USERS_LABEL"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="allow_password_change" type="radio" class="btn-group btn-group-yesno" default="0" description="RST_RSTICKETSPRO_ALLOW_PASSWORD_DESC" label="RST_RSTICKETSPRO_ALLOW_PASSWORD_LABEL"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="user_type" type="usergrouplist" description="RST_NEW_USER_TYPE_DESC" label="RST_NEW_USER_TYPE" default="2"/> <field name="admin_groups" type="usergrouplist" multiple="multiple" description="COM_RSTICKETSPRO_ADMIN_GROUPS_DESC" label="COM_RSTICKETSPRO_ADMIN_GROUPS_LABEL" default="6,7,8"/> <field name="rsticketspro_link" type="radio" class="btn-group btn-group-yesno" description="RST_RSTICKETSPRO_LINK_DESC" label="RST_RSTICKETSPRO_LINK"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="allow_rich_editor" type="radio" class="btn-group btn-group-yesno" description="RST_ALLOW_RICH_EDITOR_DESC" label="RST_ALLOW_RICH_EDITOR"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="allow_rich_editor_buttons" type="radio" showon="allow_rich_editor:1" class="btn-group btn-group-yesno" description="RST_ALLOW_RICH_EDITOR_BUTTONS_DESC" label="RST_ALLOW_RICH_EDITOR_BUTTONS"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="show_reply_as_customer" type="radio" class="btn-group btn-group-yesno" description="RST_SHOW_REPLY_AS_CUSTOMER_DESC" label="RST_SHOW_REPLY_AS_CUSTOMER"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="show_kb_search" type="radio" class="btn-group btn-group-yesno" description="RST_SHOW_KB_SEARCH_DESC" label="RST_SHOW_KB_SEARCH"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="show_signature" type="radio" class="btn-group btn-group-yesno" description="RST_SHOW_SIGNATURE_DESC" label="RST_SHOW_SIGNATURE"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="submit_redirect" label="RST_REDIRECT_AFTER_SUBMIT" description="RST_REDIRECT_AFTER_SUBMIT_DESC" type="text" size="40"/> <field name="staff_force_departments" type="radio" class="btn-group btn-group-yesno" description="RST_STAFF_MEMBERS_FORCE_DEPARTMENTS_DESC" label="RST_STAFF_MEMBERS_FORCE_DEPARTMENTS"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="calculate_itemids" type="radio" class="btn-group btn-group-yesno" description="RST_CALCULATE_ITEMIDS_DESC" label="RST_CALCULATE_ITEMIDS"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="use_magnific_popup" type="radio" class="btn-group btn-group-yesno" default="0" label="RST_USE_MAGNIFIC_POPUP" description="RST_USE_MAGNIFIC_POPUP_DESC"> <option value="1">JYES</option> <option value="0">JNO</option> </field> </fieldset> <fieldset name="data_protection" label="COM_RSTICKETSPRO_DATA_PROTECTION"> <field name="forms_consent" type="radio" default="1" class="btn-group btn-group-yesno" label="COM_RSTICKETSPRO_FORMS_CONSENT" description="COM_RSTICKETSPRO_FORMS_CONSENT_DESC" labelclass="control-label"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="store_ip" type="radio" default="1" class="btn-group btn-group-yesno" label="COM_RSTICKETSPRO_STORE_IP" description="COM_RSTICKETSPRO_STORE_IP_DESC" labelclass="control-label"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="store_user_agent" type="radio" default="1" class="btn-group btn-group-yesno" label="COM_RSTICKETSPRO_STORE_USER_AGENT" description="COM_RSTICKETSPRO_STORE_USER_AGENT_DESC" labelclass="control-label"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="allow_self_anonymisation" type="radio" default="0" class="btn-group btn-group-yesno" label="COM_RSTICKETSPRO_ALLOW_SELF_ANONYMISATION" description="COM_RSTICKETSPRO_ALLOW_SELF_ANONYMISATION_DESC" labelclass="control-label"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="anonymise_joomla_data" type="radio" default="1" class="btn-group btn-group-yesno" label="COM_RSTICKETSPRO_ANONYMISE_JOOMLA_DATA" description="COM_RSTICKETSPRO_ANONYMISE_JOOMLA_DATA_DESC" labelclass="control-label"> <option value="1">JYES</option> <option value="0">JNO</option> </field> </fieldset> <fieldset name="messages" label="RST_MESSAGES"> <field name="global_message" type="editor" label="RST_GLOBAL_MESSAGE" description="RST_GLOBAL_MESSAGE_DESC" filter="raw" buttons="true"/> <field name="submit_message" type="editor" label="RST_SUBMIT_MESSAGE" description="RST_SUBMIT_MESSAGE_DESC" filter="raw" buttons="true"/> </fieldset> <fieldset name="tickets" label="RST_TICKETS"> <field name="spacer_appearance" type="spacer" label="RST_APPEARANCE" class="com-rsticketspro-spacer"/> <field name="ticket_view" type="list" description="RST_TICKET_VIEW_DESC" label="RST_TICKET_VIEW"> <option value="plain">RST_TICKET_VIEW_PLAIN</option> <option value="tabbed">RST_TICKET_VIEW_TABBED</option> <option value="accordion">RST_TICKET_VIEW_ACCORDION</option> </field> <field name="messages_direction" type="list" description="RST_MESSAGES_DIRECTION_DESC" label="RST_MESSAGES_DIRECTION"> <option value="ASC">RST_MESSAGES_ASC</option> <option value="DESC">RST_MESSAGES_DESC</option> </field> <field name="show_ticket_info" type="radio" class="btn-group btn-group-yesno" description="RST_SHOW_TICKET_INFO_DESC" label="RST_SHOW_TICKET_INFO"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="show_user_info" type="list" description="RST_SHOW_USER_INFO_DESC" label="RST_SHOW_USER_INFO"> <option value="name">RST_NAME</option> <option value="username">RST_USERNAME</option> <option value="email">RST_EMAIL</option> </field> <field name="show_email_link" type="radio" class="btn-group btn-group-yesno" description="RST_SHOW_EMAIL_LINK_DESC" label="RST_SHOW_EMAIL_LINK"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="ticket_viewing_history" type="list" description="RST_TICKET_VIEWING_HISTORY_DESC" label="RST_TICKET_VIEWING_HISTORY"> <option value="0">RST_TICKET_VIEWING_HISTORY_DISABLE</option> <option value="1">RST_TICKET_VIEWING_HISTORY_STAFF</option> <option value="2">RST_TICKET_VIEWING_HISTORY_CUSTOMER</option> </field> <field name="color_whole_ticket" type="radio" class="btn-group btn-group-yesno" description="RST_COLOR_WHOLE_TICKET_DESC" label="RST_COLOR_WHOLE_TICKET"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="spacer_customer_input" type="spacer" label="RST_CUSTOMER_INPUT" class="com-rsticketspro-spacer"/> <field name="rsticketspro_add_tickets" type="list" description="RST_RECEIVE_TICKETS_FROM_DESC" label="RST_RECEIVE_TICKETS_FROM"> <option value="1">RST_EVERYONE</option> <option value="0">RST_REGISTERED</option> </field> <field name="blocklist" type="textarea" label="RST_EMAIL_SUBMIT_BLOCKLIST" description="RST_EMAIL_SUBMIT_BLOCKLIST_DESC" rows="5" cols="50" /> <field name="show_alternative_email" type="radio" class="btn-group btn-group-yesno" description="RST_SHOW_ALTERNATIVE_EMAIL_DESC" label="RST_SHOW_ALTERNATIVE_EMAIL"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="show_ticket_voting" type="radio" class="btn-group btn-group-yesno" description="RST_SHOW_TICKET_VOTING_DESC" label="RST_SHOW_TICKET_VOTING"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="enable_followup" type="radio" class="btn-group btn-group-yesno" description="RST_ENABLE_FOLLOWUP_DESC" label="RST_ENABLE_FOLLOWUP_LABEL" default="0"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="followup_cron_interval" label="RST_FOLLOWUP_CHECK_DESC" description="RST_FOLLOWUP_CHECK_DESC" type="text" size="40"/> <field name="followup_interval" type="text" default="1" label="RST_EMAIL_FOLLOWUP_INTERVAL_LABEL" description="RST_EMAIL_FOLLOWUP_INTERVAL_DESC"/> <field name="followup_enabled_time" type="hidden" default="0"/> <field name="allow_ticket_closing" type="radio" class="btn-group btn-group-yesno" description="RST_ALLOW_TICKET_CLOSING_DESC" label="RST_ALLOW_TICKET_CLOSING"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="allow_ticket_reopening" type="radio" class="btn-group btn-group-yesno" description="RST_ALLOW_TICKET_REOPENING_DESC" label="RST_ALLOW_TICKET_REOPENING"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="spacer_predefined_subjects" type="spacer" label="RST_PREDEFINED_SUBJECTS" class="com-rsticketspro-spacer"/> <field name="allow_predefined_subjects" type="radio" class="btn-group btn-group-yesno" description="RST_USE_PREDEFINED_SUBJECTS_DESC" label="RST_USE_PREDEFINED_SUBJECTS"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="spacer_time_spent" type="spacer" label="RST_TIME_SPENT" class="com-rsticketspro-spacer"/> <field name="enable_time_spent" type="radio" class="btn-group btn-group-yesno" description="RST_ENABLE_TIME_SPENT_DESC" label="RST_ENABLE_TIME_SPENT"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="time_spent_type" type="list" description="RST_TIME_SPENT_TYPE_DESC" label="RST_TIME_SPENT_TYPE"> <option value="input">RST_TIME_SPENT_INPUT</option> <option value="tracking">RST_TIME_SPENT_TRACKING</option> </field> <field name="time_spent_unit" type="list" description="RST_TIME_SPENT_UNIT_DESC" label="RST_TIME_SPENT_UNIT"> <option value="m">RST_TIME_UNIT_MINUTES</option> <option value="h">RST_TIME_UNIT_HOURS</option> <option value="d">RST_TIME_UNIT_DAYS</option> </field> </fieldset> <fieldset name="avatars" label="RST_AVATARS"> <field name="avatars" type="avatars" description="RST_AVATARS_ENABLE_DESC" label="RST_AVATARS_ENABLE"/> </fieldset> <fieldset name="captcha" label="RST_CAPTCHA"> <field name="captcha_enabled" type="list" description="RST_CAPTCHA_ENABLE_DESC" label="RST_CAPTCHA_ENABLE"> <option value="0">JNO</option> <option value="1">RST_USE_BUILTIN_CAPTCHA</option> <option value="3">RST_USE_RECAPTCHA_NEW</option> <option value="4">RST_USE_RECAPTCHA_NEW_INVISIBLE</option> <option value="5">RST_USE_RECAPTCHA_BUILT_IN_JOOMLA</option> </field> <field name="captcha_enabled_for" type="list" class="advancedSelect" multiple="multiple" showon="captcha_enabled!:0" description="RST_CAPTCHA_ENABLED_FOR_DESC" label="RST_CAPTCHA_ENABLED_FOR"> <option value="unregistered">RST_CAPTCHA_UNREGISTERED</option> <option value="customers">RST_CAPTCHA_CUSTOMERS</option> <option value="staff">RST_CAPTCHA_STAFF</option> </field> <field name="spacer_captcha" type="spacer" showon="captcha_enabled:1" label="RST_BUILT_IN_CAPTCHA" class="com-rsticketspro-spacer"/> <field name="captcha_characters" showon="captcha_enabled:1" label="RST_CAPTCHA_CHARACTERS" description="RST_CAPTCHA_CHARACTERS_DESC" type="text" size="40"/> <field name="captcha_case_sensitive" showon="captcha_enabled:1" type="radio" class="btn-group btn-group-yesno" description="RST_CAPTCHA_CASE_SENSITIVE_DESC" label="RST_CAPTCHA_CASE_SENSITIVE"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="spacer_recaptcha_new" showon="captcha_enabled:3,4" type="spacer" label="RST_RECAPTCHA_NEW_SETTINGS" class="com-rsticketspro-spacer"/> <field name="recaptcha_new_site_key" showon="captcha_enabled:3,4" type="text" class="input-xlarge" description="RST_RECAPTCHA_NEW_SITE_KEY_DESC" label="RST_RECAPTCHA_NEW_SITE_KEY" size="70"/> <field name="recaptcha_new_secret_key" showon="captcha_enabled:3,4" type="text" class="input-xlarge" description="RST_RECAPTCHA_NEW_SECRET_KEY_DESC" label="RST_RECAPTCHA_NEW_SECRET_KEY" size="70"/> <field name="recaptcha_new_theme" showon="captcha_enabled:3,4" type="list" default="light" label="RST_RECAPTCHA_NEW_THEME" description="RST_RECAPTCHA_NEW_THEME_DESC"> <option value="light">RST_RECAPTCHA_NEW_THEME_LIGHT</option> <option value="dark">RST_RECAPTCHA_NEW_THEME_DARK</option> </field> <field name="recaptcha_new_type" showon="captcha_enabled:3,4" type="list" default="image" label="RST_RECAPTCHA_NEW_TYPE" description="RST_RECAPTCHA_NEW_TYPE_DESC"> <option value="image">RST_RECAPTCHA_NEW_TYPE_IMAGE</option> <option value="audio">RST_RECAPTCHA_NEW_TYPE_AUDIO</option> </field> </fieldset> <fieldset name="email" label="RST_EMAIL"> <field name="email_use_global" type="radio" class="btn-group btn-group-yesno" description="RST_EMAIL_USE_GLOBAL_DESC" label="RST_EMAIL_USE_GLOBAL"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="email_address" showon="email_use_global:0" label="RST_EMAIL_FROM_EMAIL" description="RST_EMAIL_FROM_EMAIL_DESC" type="text" size="40"/> <field name="email_address_fullname" showon="email_use_global:0" label="RST_EMAIL_FROM_FULLNAME" description="RST_EMAIL_FROM_FULLNAME_DESC" type="text" size="40"/> <field name="use_reply_above" type="radio" class="btn-group btn-group-yesno" default="1" label="RST_USE_REPLY_ABOVE" description="RST_USE_REPLY_ABOVE_DESC"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="reply_above" showon="use_reply_above:1" label="RST_REPLY_ABOVE" description="RST_REPLY_ABOVE_DESC" type="text" filter="raw" size="40"/> <field name="customer_itemid" label="RST_CONFIG_CUSTOMER_ITEMID" description="RST_CONFIG_CUSTOMER_ITEMID_DESC" type="text" size="40"/> <field name="staff_itemid" label="RST_CONFIG_STAFF_ITEMID" description="RST_CONFIG_STAFF_ITEMID_DESC" type="text" size="40"/> </fieldset> <fieldset name="autoclose" label="RST_AUTOCLOSE"> <field name="autoclose_enabled" type="radio" class="btn-group btn-group-yesno" description="RST_AUTOCLOSE_ENABLE_DESC" label="RST_AUTOCLOSE_ENABLE"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="autoclose_automatically" type="radio" class="btn-group btn-group-yesno" description="RST_AUTOCLOSE_AUTOMATICALLY_DESC" label="RST_AUTOCLOSE_AUTOMATICALLY_LABEL"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="autoclose_cron_interval" label="RST_AUTOCLOSE_CHECK_DESC" description="RST_AUTOCLOSE_CHECK_DESC" type="text" size="40"/> <field name="autoclose_email_interval" label="RST_AUTOCLOSE_DAYS_STATUS" description="RST_AUTOCLOSE_DAYS_STATUS_DESC" type="text" size="40"/> <field name="autoclose_interval" label="RST_AUTOCLOSE_DAYS_CLOSED" description="RST_AUTOCLOSE_DAYS_CLOSED_DESC" type="text" size="40"/> </fieldset> <fieldset name="notices" label="RST_NOTICES"> <field name="notice_email_address" label="RST_NOTICES_EMAIL" description="RST_NOTICES_EMAIL_DESC" type="text" size="40"/> <field name="notice_max_replies_nr" label="RST_NOTICES_NO_REPLIES" description="RST_NOTICES_NO_REPLIES_DESC" type="text" size="40"/> <field name="notice_replies_with_no_response_nr" label="RST_NOTICES_NO_REPLIES_WITH_NO_RESPONSE" description="RST_NOTICES_NO_REPLIES_WITH_NO_RESPONSE_DESC" type="text" size="40"/> <field name="notice_not_allowed_keywords" label="RST_NOTICES_TRIGGERED_KEYWORDS" description="RST_NOTICES_TRIGGERED_KEYWORDS_DESC" type="textarea" rows="5" cols="50"/> </fieldset> <fieldset name="knowledgebase" label="RST_KNOWLEDGEBASE"> <field name="kb_hot_hits" label="RST_KB_HOT_HITS" description="RST_KB_HOT_HITS_DESC" type="text" size="40"/> <field name="kb_load_plugin" type="radio" default="0" class="btn-group btn-group-yesno" description="RST_KB_LOAD_CONTENT_PLUGIN_DESC" label="RST_KB_LOAD_CONTENT_PLUGIN"> <option value="1">JYES</option> <option value="0">JNO</option> </field> <field name="kb_comments" type="comments" description="RST_KB_COMMENTS_DESC" label="RST_KB_COMMENTS"/> </fieldset> <fieldset name="kbtemplate" label="RST_KB_TEMPLATE"> <field name="kb_template_body" type="editor" label="RST_KB_TEMPLATE_BODY" description="RST_KB_TEMPLATE_BODY_DESC" filter="raw" buttons="true" /> <field name="kb_template_ticket_body" type="editor" label="RST_KB_TEMPLATE_TICKET_BODY" description="RST_KB_TEMPLATE_TICKET_BODY_DESC" filter="raw" buttons="true" /> </fieldset> <fieldset name="updates" label="RST_UPDATES"> <field name="global_register_code" type="text" description="RST_LICENSE_CODE_DESC" label="RST_LICENSE_CODE" size="70"/> </fieldset> <fieldset name="permissions" label="JCONFIG_PERMISSIONS_LABEL" description="JCONFIG_PERMISSIONS_DESC"> </fieldset> </form>

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